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Reviews of Ascott Riverside Garden Beijing

4 out of 5
Ascott Riverside Garden Beijing
No. 33, Zhou Zhuang Jiayuan Dongli, Chaoyang District, Beijing, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 60 reviews" "
Rating 8 - Good. 24 out of 60 reviews" "
Rating 6 - Okay. 8 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

tim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very large room that is decently clean and comes with a kitchen, washer dryer, living area and sofa. Breakfast was decent and relatively inexpensive with ok options. Cleanliness is acceptable but the key concern is the room air conditioning. We went in the spring so we could live with the weak air conditioning. However, it might be hard to deal with during the summertime. Will recommend the Japanese restaurant at the hotel lobby. Food and drinks are absolutely fantastic.
Stayed 5 nights in Apr 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Did not enjoy staying here.
The place has gone downhill since the pandemic. The room was so hot, and I couldn't control the temperature, so slept very badly. No towels in the spa, The spa changing room smells badly of urine. The sauna is bad and not hot. The steam room not working at all. Boxing coach in the gym is very annoying and pushy and put me off using the gym.
Stayed 1 night in Nov 2023

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, room comfort
Convenient Apartment Hotel
Hotel was good upstandard in its services and communication. The apartment was nice and convenient. The baby crib was fine. Just without the air ventilation, the apartment felt so hot, so we had no choice than to open the window doors, but felt dangerous as we had a walking baby with us. Neighborhood very good, cheap grocery stores, restaurants of different provinces of China. Unfortunately hairsalons closed early at 22:00, so had no chance to wash hair there and let them massage head. The breakfast was fine. The children's playroom is nice.
Stayed 6 nights in Oct 2023

6/10 Okay

Emma

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Yanwen

Travelled with family
Liked: Cleanliness, room comfort
Quality apartment hotel in Beijing
I really enjoy my stay with my family at the hotel. The family room is spacious. They are really clean as well.
Stayed 3 nights in Jun 2023

2/10 Terrible

Kok Hui

Stayed 1 night in Mar 2023
Response from Mandy on 29 Mar,2023
Dear Guest,Greetings from Ascott Riverside Garden Beijing. We are sorry that we didn't give you a good check-in experience. We would like to thank you for providing us with a detailed and comprehensive review and pointing out our shortcomings. We attach great importance to the question you raised and have reported it to management. Please believe that we will continue to improve the service process, strengthen training, improve the quality of service, and strive to provide you and every guest with the best service. We sincerely look forward to welcoming you again in the near future and witness our progress!

4/10 Poor

Jonas

Disliked: Room comfort
Poor experience
We spent the weekend visiting universal studios. At the hotel entrance we are met by a dark lobby that looked a bit worn down. Our room at third floor had a balcony. But the door was locked. The air-conditioner didn't work, and since we couldn't open the balcony door we had around 28 degrees during our whole stay. The Wifi was really bad. Slow and sometimes it didn't work at all. The breakfast room at the top floor is nice. But the buffet is very poor. Old dry bread, cheap sugar juices and not much of toppings to choose from. At the check out we couldn't pay with credit card. The staff blamed the new credit card system. After a lot of discussions we found a sort of emergency payment. We expected more from this four star hotel.
Stayed 2 nights in Mar 2023
Response from Mandy on 23 Mar,2023
Hi Jonas, Greetings from Ascott Riverside Garden Beijing. We are sorry that we didn't give you a good check-in experience. We would like to thank you for providing us with a detailed and comprehensive review and pointing out our shortcomings. We attach great importance to the question you raised and have reported it to management. For security reasons, the balcony of the room is closed by default, but if you need, you can contact us to open it for you at any time. Sorry for the apartment does not provide cold air at present. Breakfast is something we've been working on.Please believe that we will continue to improve the service process, strengthen training, improve the quality of service, and strive to provide you and every guest with the best service. We sincerely look forward to welcoming you again in the near future and witness our progress!

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Mandy on 29 Mar,2023
Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us

8/10 Good

Sum Yee Samantha

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

10/10 Excellent

Nickson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean & room is pretty big. Plenty of food around the apartment. Breakfast choices are pretty the same everyday. Nearest train station is about 20 mins walk. Overall, the room is pretty comfortable.
Stayed 7 nights in Nov 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of space, great amenities, comfortable
Nice room (serviced apartment - but hotel pricing), LOTS of space, convenient location. It was great to be able to do a load of laundry since I was on a long business trip!
Stayed 2 nights in Nov 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

4/10 Poor

Kathy, Dallas

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Their sevice qualities are unmatchable with their equipment and their charged price. Their front desk staffs and housekeepers are keeping changes, their front door guard are unfriendly. In one word, their staff is short of training... they seamed to hurry finish their works rather then to serve people....
Stayed 12 nights in Oct 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about service. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

6/10 Okay

KANG

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very big room, big gym. But it was too hot, AC not working, impossible to open the window...
Stayed 1 night in Oct 2019
Response from Guest service team on 31 Oct,2019
Thank you for sharing such a gracious feedback from your recent experience at Ascott Riverside Garden Beijing. I am thrilled that you had such a great experienced. Thank you again for your kind review and we are looking forward to welcoming you back soon.

6/10 Okay

Jas, Singapore

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

6/10 Okay

YANG, Beijing PRC

Disliked: Cleanliness, staff & service
Not a good stay for traveller
As maybe cooking allowed indoor, there was a kind of smell in the apartment. 2 small bottles of water were compliments. If you want more, you would be asked for 5 RMB for each. It’s quite abnormal in China for such level hotel. No free parking and location is a little bit far from CBD. Not a good stay for traveller.
Stayed 1 night in Sep 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about service. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Needs evening dining Large apts. huge pool
Stayed 3 nights in Sep 2019
Response from Guest service team on 31 Oct,2019
Thank you for sharing such a gracious feedback from your recent experience at Ascott Riverside Garden Beijing. I am thrilled that you had such a great experienced. Thank you again for your kind review and we are looking forward to welcoming you back soon.

8/10 Good

HC, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the plug in bathroom doesn’t work,it’s very comfortable and convenient.
Stayed 5 nights in Sep 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

10/10 Excellent

Ani, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Close to good restaurants and super markets.
Stayed 5 nights in Aug 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Wifi
About a 15 minute walk to the nearest subway station. The gym was amazing. It's a huge hotel studio suite with lots of room. Fast wifi compared to the laughable so called "4G" that China has.
Stayed 9 nights in May 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great newer hotel with amazing rooms
This hotel deserves a perfect 10. The room was amazing and very spacious. Everything I could possibly need, even washer/dryer and a scale which is very rare for any hotel. Traveling for 4 months, I cannot stress how important a washer/dryer is. Everything is also new which I really like. Included breakfast was also great and in a beautiful restaurant. Workout room and pool were huge! Even a golf simulator. The staff were very friendly and tried their best to speak English. Only minor complaint is location, 25 minute walk to nearest subway. But I knew this in advance so not docking points for that. Very reasonable price for what you get. Would stay again.
Stayed 2 nights in Apr 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Apr 2019
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

10/10 Excellent

Hadyr, in the middle of market

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Great hotel. i have spend even more time than planned.
Stayed 1 night in Dec 2018
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

10/10 Excellent

Hadyr, in the middle of market

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Despite i travel twice a month ans stay in many hotels this is the most awesome Hotel i have been my entire my life with a very competitive price. I really recommend it to any traveler. you can access any website without need a VPN.
Stayed 3 nights in Dec 2018
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, room comfort
Room was big and comfortable. The heating system was not working because it was too early to be turned on. Then it was too hot, the air con did not work. Other than temperatures, the room was great!
Stayed 10 nights in Oct 2018
Response from Monica on 16 Jan,2019
We are pleased to know that you had a delightful visit and you enjoyed our facilities. We are very excited to have the opportunity to serve you and we look forward to welcoming you soon.And thank you very much for taking your time to share your feedback with us through Expedia. In the future work, we will strengthen and improve the deficiencies.Thank you for choosing our property to be your home in Beijing , China.

10/10 Excellent

Brenda, Ohio

Liked: Staff & service, room comfort
Space, comfort overall was good. Felt like home. I will stay here again.
Stayed 4 nights in Oct 2018
Response from monica on 5 Dec,2018
We are pleased to know that you had a delightful visit and you enjoyed our facilities. We are very excited to have the opportunity to serve you and we look forward to welcoming you soon.And thank you very much for taking your time to share your feedback with us through Ctrip. Thank you for choosing our property to be your home in Beijing , China. 很高兴得知您此次的来访很愉快，而且满意我们的设施。我们很高兴能有机会为您服务，我们期待着您的下次光临。非常感谢您抽出时间与我们分享您的反馈。感谢您选择北京雅诗阁山水文园服务公寓做为您在北京的家。

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean nice and big, one of the best place I stayed.
Stayed 3 nights in Oct 2018
Response from monica on 5 Dec,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. We are delighted to learn that you have enjoyed your stay with us. We look forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

8/10 Good

Noris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, convenient.
Clean, spacious, convenient.
Stayed 3 nights in Sep 2018
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

10/10 Excellent

Chris, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Beijing Trip 2018
Being in a multi date , multi booking party was a little difficult to explain at first but after the intoal confusion was overcome everything went well . Got a super upgrade .
Stayed 2 nights in Aug 2018
Response from monica on 26 Oct,2018
It was a great pleasure having you stay with us at the Ascott Riverside Garden Beijing. Thank you very much for taking your time to share your feedback with us through Expedia. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您光临北京雅诗阁山水文园服务公寓，非常感谢您花费宝贵的时间在Expedia上对我们作出评价，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

8/10 Good

S, NY, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The check in counter is a mess; there is no semblance of order and as such, expect lots of people to push forward and try to cut in front of you if you are waiting patiently.
Stayed 1 night in Jul 2018
Response from monica on 26 Oct,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. thank you for your proposal. we will be carefully monitoring all areas of improvements accordingly. Once again, thank you for staying with us, and please accept my sincere apology. We look forward to welcoming you again, giving us another opportunity to serve you better. 感谢您光临北京雅诗阁山水文园服务公寓。谢谢您提的建议，我们将不断改进我们的服务。再次感谢您的光临，请接受我诚挚的歉意，我们期待您的再度光临，给我们一次机会来为您提供更优质的服务。

8/10 Good

ricky, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super...
Got there early and was able to do an early check-in (especially with an elderly with us, that made it a lot more convenient for us). Staff was kind and helpful. The rooms were exceptionally clean and new. The daily housekeeping kept the rooms cleaned and the washing machine to the dryer, fridge, microwave, etc were the all clean and new. Daily breakfast spread was okay. The hotel lobby staff was helpful and kind.Quite a distance to the main city and other attractions. Overall, highly recommended!!
Stayed 1 night in Jun 2018
Response from monica on 23 Oct,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. It is a great pleassure to received your Excellent Feedback. This is deffinitely a huge boost to all our team members effort to deliver excellent service and facilities to our guest. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您选择北京雅诗阁山水文园服务公寓，很高兴收到您的反馈，这对于我们来说能为客人提供优质的服务和完善的设施是一个巨大的鼓舞。 雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

10/10 Excellent

Ju-Peter, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious rooms
The hotel is great. Rooms are big and spacious, and has almost all amenities in it, ideal for families. In room amenities include fridge, washer, dining utensils, etc. It is located among residential area, with a supermarket within 5min walk, together with MacDonald's. It is not near metro station, so will need to grab a taxi to move around. The hotel staff has been very helpful in helping us to call a taxi whenever we need to travel out.
Stayed 2 nights in May 2018
Response from monica on 26 Oct,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. It is a great pleassure to received your Excellent Feedback. This is deffinitely a huge boost to all our team members effort to deliver excellent service and facilities to our guest. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您选择北京雅诗阁山水文园服务公寓，很高兴收到您的反馈，这对于我们来说能为客人提供优质的服务和完善的设施是一个巨大的鼓舞。 雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

8/10 Good

Yuanfen

Liked: Staff & service, property conditions & facilities, room comfort
Worth staying
Good hotel. But the cleaner is rude, location just ok.however the reception has done a good job
Stayed 2 nights in Jun 2018
Response from monica on 29 Oct,2018
It was a great pleasure having you stay with us at the Ascott Riverside Garden Beijing. Thank you very much for taking your time to share your feedback with us through Expedia. We are delighted to learn that you have enjoyed your stay with us. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您光临北京雅诗阁山水文园服务公寓，非常感谢您花费宝贵的时间在Expedia上对我们作出评价，我们很荣幸为您带来愉悦的感受，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

6/10 Okay

Pratik

Liked: Cleanliness, property conditions & facilities
2 night business stay in Beijing
It is not very good from a business perspective. There was no writing pad or pen in the room. Shoe amenities were not present. The room temperature was too warm, and the control didn't work well either. No good food options in the local area. New property, but difficult to find.
Stayed 2 nights in May 2018
Response from monica on 29 Oct,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. At the same time, thank you for your proposal. we will be carefully monitoring all areas of improvements accordingly. Once again, thank you for staying with us, and please accept my sincere apology. We look forward to welcoming you again, giving us another opportunity to serve you better. 感谢您光临北京雅诗阁山水文园服务公寓。同时，谢谢您提的建议，我们将不断改进我们的服务。再次感谢您的光临，请接受我诚挚的歉意，我们期待您的再度光临，给我们一次机会来为您提供更优质的服务。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and new hotel
The hotel room is very big and have included bearly all the electric appliances as you can think of, the hotel staff is nice and helps to call taxi every morning for me to go for meeting. And the breakfast is also good in quality although of the type of food may not be much.
Response from monica on 29 Oct,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. It is a great pleassure to received your Excellent Feedback. This is deffinitely a huge boost to all our team members effort to deliver excellent service and facilities to our guest. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您选择北京雅诗阁山水文园服务公寓，很高兴收到您的反馈，这对于我们来说能为客人提供优质的服务和完善的设施是一个巨大的鼓舞。 雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth considering for Long stays
It was a little noisy at night as my room faced the roads. Overall, I am impressed by the amenities amd room.
Response from monica on 23 Oct,2018
Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您选择北京雅诗阁山水文园服务公寓，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

10/10 Excellent

DAEHWAN

Business traveller
Liked: Cleanliness, room comfort
Stayed 10 nights in Nov 2023

4/10 Poor

SHAO CHUN

Business traveller
Disliked: Room comfort
房間很大，但這次入住房型沒有辦公桌，早餐選擇非常少
Stayed 3 nights in Oct 2023

2/10 Terrible

HUICHEN

Stayed 3 nights in Feb 2023

10/10 Excellent

zedong

Stayed 1 night in Feb 2023
Response from Mandy on 29 Mar,2023
Dear Guest, Thank you very much for choosing Ascott Riverside Garden Beijing and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
広い。家族連れが多い。立地は少し離れているが、問題ないレベル。前回も思ったが、ビジネスデスクが無いので、ホテルで仕事さるような人には不向き。部屋は広いので、机を、入れて欲しい
Stayed 3 nights in Mar 2019
Response from Denny Qu on 11 Dec,2020
Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

8/10 Good

I-Chi Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點不好，洒店不錯
Stayed 4 nights in Aug 2018
Response from Denny Qu on 11 Dec,2020
尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！