Thank you very much for your message. It's our pleasure to serve you.

Thank you very much for your message. It's our pleasure to serve you.

Thank you for your message. According to the hotel regulations, there is only one room card for each room. If you want an extra room card, we can deliver a deposit of 100 yuan, and we will return it to you when you check out. The air conditioning hotel has been provided. You can ask the room attendant to change it for you. I am the executive VIP manager of the hotel. I hope to serve you personally next time. I look forward to your coming again.

Thank you for your message, we charge all the cost prices, not much charge you, in order to facilitate the use of the next guest, we need to clean it in time, so you can collect your compensation. I hope you will come next time

Thank you for your message. We will continue to improve our service. I hope you will come again.

Thank you for your message. We will train the front desk staff's English, and deposit will be returned to you when you check out. It's very safe. I hope you will come next time. Thank you.

Thank you for your message and thank you for the approval of our hotel service. We are now starting to train the front desk staff in English. I hope to be able to serve you next time. I am the executive VIP manager of the hotel. You are welcome to come next time. Thank you

Thank you for your comments. We will improve our front desk staff English training. I am VIP manager of hotel administration. I look forward to your next stay. I will personally serve you. Thank you for your message.

I am glad to see your message, and we will correct your suggestion in time. As for the smell from the central air conditioner and the front desk staffs in English, we will train the English level of the front desk staffs in time. As for the displeasure to you this time, I would like to make an apology to you on behalf of the hotel.I’m VIP manager ,I hope to serve you by next time。

Thank you for your message. First of all I'm sorry about all this. We will correct our service in time. As for the DIDI driver, this is a random arrangement. We can't control it. For the service of the airport bus driver, you can call the airport bus to complain and remember the driver's service number, he will be punished accordingly. The hotel receives your deposit according to the rules of the hotel, there are different rules in different places. We apologize for your dissatisfaction. I am the executive VIP manager of the hotel. I hope you will come again. I will serve you personally. Thank you。

Thank you for your message. We will correct your request in time. We will start training English for the front desk staff in order to provide you with high quality service. Thank you for choosing us next time. I am the executive VIP manager of the hotel. I hope you will come again.

I am very happy to get your message. We will train the front desk English in time. As for the items in the room, you can explain to the room staff that they all have the English translation software of the mobile phone. As for you saying that we did not wash your sheets for four nights, we would expel the employee and bring up the matter in the meeting. We apologize for this. I am the executive VIP manager of the hotel. Welcome to continue to choose us next time, I will personally ask you for your services.

Thank you for your message, we will change our shortcomings in time, each hotel has its own rules, we are not for your personal, we will train the front desk staff in time. I am the VIP manager of the hotel administration, welcome you to continue next time, I will serve you personally.

Thank you for your message. We will train our front desk staff in English in time. There is a taxi service in the hotel. You can tell us your needs when you come next time. We will help you solve it. I am the executive VIP manager of the hotel. Welcome to continue to choose us next time. I will serve you personally.

Thank you for your message. First, you need to get the parking voucher at the front desk. The second hotel is the central air conditioner. You can change the temperature by yourself. You can't call the waiter to help you, but it doesn't mean that it is very bad. We will train the front desk staff in time to communicate in the future. We apologize for your unhappiness. I am VIP manager of hotel administration. Welcome to your next visit. I will ask you service personally.

First of all, I do not know what you have experienced, I believe that our employees will not have no reason to refuse you, if you have a reasonable explanation or relevant procedures, you can ask for a refund. I didn't mean to pass the buck. I hope these will help you.

Dear guests, Hello, welcome to Beijing new BenQ hotel. Thank you for your support and love. We will continue to work hard and strive to create more humane living for guests from all over the world, so as to win more guests' recognition. Provide good quality and thoughtful service for each guest. With your encouragement, I believe we will do better, and expect you to "go home" often! I wish you a happy life.

Dear guests, Hello! Thank you for taking time from your busy schedule to share your feelings with us. To find a hotel for the inconvenience, we apologize, the hotel is located in Qianmen Street Pedestrian Street in the middle position, metro line two Qianmen station B or C port 400 meters south or East Metro Line 7 Zhushikou station A mouth 200 meters North East, bus 120 road; 17 Road 20 road 22 road;; 48; road; 599 road; 59 road; 5 road; 622 road; 66 road; 67 road; 82 road; 8 road 93 road; Xidan; Nanyuan airport bus line; night road 17; night road 18; night road 2; Bus Rapid Transit Line 1 line 1; tourism; tourist bus line 2; Xidan airport bus line; 11; 4; 7; 1 line 2 line sightseeing tourism. The superior location of the new BenQ adjacent to Qianmen pedestrian street has brought great convenience for you to walk to Tiananmen and the Imperial Palace. The new BenQ hotel has six different housing types, each housing type has different characteristics for your multiple choices. The hotel is located in the parking lot entrance road and the intersection of Guangdong and Guangxi Qianmen Avenue North 200 meters east of the green zone of underground parking lot. We are committed to providing the best quality experience for our guests. I wish you a happy life and happy every day!

Dear guest, I am very sorry to give you the experience of this stay. Thank you for your criticism. Our progress can not be separated from your sincere suggestion. It is a very important thing to train the service skills of the hotel staff. We strive to improve the management level and service level in the future, to make every guest stay satisfied, welcome to contact the guest relations officer, you call the hotel internal telephone: 1006.. We are very happy to meet with you to communicate. I wish you a pleasant trip during your stay in Beijing.

Dear guest: Dear guest, I am very sorry to give you the experience of this staying. Thank you for your criticism. Our progress can not be separated from your sincere suggestion. It is a very important thing to train the English communication skills of the hotel staff. We strive to improve English communication ability and service level in the future, to make every guest satisfied when you staying, welcome to contact the guest relations officer, you call the hotel internal telephone: 1006.. We are very glad to meet with you to communicate. I wish you a pleasant trip during your stay in Beijing. Best Regard

Dear guest: I am very sorry to give you the unhappy experience of this staying. Thank you for your criticism. It is a very important thing to train the service skills of the hotel staff. We strive to improve the management level and service level in the future, to make every guest stay satisfied, welcome to contact the guest relations officer, you call the hotel internal telephone: 1006.. We are very expect to meet with you to communicate. I wish you a pleasant trip during your stay in Beijing. Best Regard

Dear guest: Dear guest, I am very sorry to give you the experience of this staying. Thank you for your criticism. Our progress can not be separated from your sincere suggestion. It is a very important thing to train the English communication skills of the hotel staff. We strive to improve English communication ability and service level in the future, to make every guest satisfied when you staying, welcome to contact the guest relations officer, you call the hotel internal telephone: 1006.. We are very glad to meet with you to communicate. I wish you a pleasant trip during your stay in Beijing. Best Regard

Thank you for your comments, we will improve our service, looking forward to see you again.

Thank you for your comments, we will improve our service, looking forward to see you again. and highly recommend if you are using the subway and have the directions written down in Mandarin.

Dear guests, We apologize for not being able to bring you a pleasant stay. All rooms are non-smoking and smoking is not allowed in any area of the hotel. The soft and hard degree of pillows and quilts in the hotel room can be determined according to guests ' preferences, and if you think it is uncomfortable, you can ask the hotel to replace it for you. I hope our answer will make you satisfied, we hope to see you next time, have a great day。