Bel-Aire Backyard

We stated 7 days and 4 of the days the toilet back up needing a plumber each time. The bathing was not draining and we were in a room with connecting doors, a belligerent man tried to open it from the other side all while kicking the door. Security was called and they had to escort my 12 yr old & myself down to guest services. They offers to change the room and by then there we had been in the room 4 days so it was cannot pack up with a child and switch rooms for something that was not our fault. The kind guest services Biyanka was amazing, she spoke with management and then informed me the resort fees will be refunded due to all the bad circumstances occurring with room 1943. Once I made it home the charges reappeared so I reached out to the hotel and still awaiting response. It was a horrible experience that scared my 12 yr old and myself.