Belén de Umbría Holiday Rentals

"We (group of 4) were delighted by this beautiful hotel. It is set on a mountainside surrounded with fruit and coffee plantation. Our rooms were clean and bright, with modern ensuite bathrooms. We enjoyed our meals in the dining area, with fabulous view over the valley and distant hills. The swimming pool and hot tub were clean and lovely. Best of all - the staff are wonderful, helpful, cheerful, friendly and so patient with us travellers. Only one challenge: the road up to the hotel is in poor condition, and needs a truck, Jeep or similar high-clearance vehicle. But it's worth it! Our only recommendation is to fix the road, and our profuse thanks are to the staff for helping us with travel arrangements!"

"Unfortunately, the Google Map locator attached to this booking sent us on a wild goose chase down dark roads nowhere near this hotel. It gets dark by 6:30 in the mountains and despite our many calls to the hotel for assistance, all we heard was a pre-recorded message. To compound the difficulties, we had to pay at least 3 more tolls going around in a 25-30 km circle to get back near the hotel location. There are no signs on the narrow road indicating a hotel exit and the hotel web site says nothing about which roads to take to get there. I chose this location for the beautiful pictures and strong reviews, but unless you can arrive in Palestina area before 4 pm, I strongly discourage non-Colombians from attempting to stay here. And this is the first time on my dozens of international Expedia hotel bookings that the hotel couldn’t be bothered to send me a message before or after the booking date to inquire. 0/5 "