All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was wonderful. The key cards were so finicky. We were only there for 3 nights but we had to get new cards 4 times. They were doing some construction and the facilities were not great. The breakfast (particularly the eggs) were not good.
Dallin Van
Stayed 3 nights in Apr 2024
Response from Ashton on 18 Apr,2024
Dear Dallin Van,Thank you for your feedback. We love to read you found the staff wonderful! We will be sure to pass along your kind words. We sincerely apologize for the issues you experienced with the key cards, renovation, and eggs. We will review your comments with our team to address any possible issues. Thank you for the opportunity to earn your business - safe travels.
The property was under reconstruction in the dining area, the front lobby, the hallway, pool area and first floor. It was dirty and noisy and there was construction materials everywhere to include large carts and a luggage cart stuffed in the fitness center. This property should have been closed until repairs were completed.
Jerry
Stayed 1 night in Apr 2024
Response from Ashton on 11 Apr,2024
Dear Jerry,Thank you for choosing to stay with us. We sincerely apologize for the issues you experienced during your time with us. We are currently working to refresh our property and look forward to sharing it with our guests. Thank you for the opportunity to earn your business - safe travels.
10/10 Excellent
Carissa
Travelled with family, Travelled with family and small children, Travelled with partner
Dear Carissa,We love to read you had a great experience! We hope to accommodate you the next time you visit Bentonville - safe travels!
8/10 Good
Thomas
Business traveller, Travelled with partner
8 Apr,2024
Liked: Cleanliness
On Saturday morning 4/6/24 very rude front desk man. Was a very strict enforcer of the shall not eat prior to the exact 7:00 start time for the breakfast hot food. Even though it was mostly all already ot and ready. We were use to the hot food time of 6:30 during the week. He did not care!
Thomas
Stayed 4 nights in Apr 2024
Response from Ashton on 9 Apr,2024
Dear Thomas,Thank you for your feedback. We will be sure to investigate the guest service issue you experienced and address those concerns. We appreciate the opportunity to earn your business and hope to be your hotel of choice in the future - safe travels!
This place put the comfort back in comfortable! It was a pleasant stay the entire trip. Highly recommend to anyone visiting the Bentonville area.
Noah
Stayed 4 nights in Jan 2024
Response from Ashton on 18 Mar,2024
Dear Noah,Your kind words are much appreciated! It's fantastic to read you experienced a comfortable stay with us. We look forward to seeing you the next time you visit Bentonville - safe travels!
4/10 Poor
Gretchen
12 Mar,2024
Gretchen
Stayed 2 nights in Mar 2024
Response from Ashton on 2 Apr,2024
Dear Gretchen,We sincerely apologize for the negative experience you had staying with us. If there is anything specific we could do to improve our services please let us know - safe travels.
This property had really nice and clean rooms. Great breakfast every day!
Christine
Stayed 3 nights in Mar 2024
Response from Ashton on 5 Mar,2024
Dear Christine,Thank you so much for your positive feedback! It was lovely to read you found our rooms nice, clean, and breakfast great! We hope to be your hotel of choice in the future - safe travels!
The h0t tub is large the indoor pool is clean although it could be a couple degrees warmer
Gary
Stayed 1 night in Feb 2024
Response from Ashton on 4 Mar,2024
Dear Gary, Thank you for your feedback! We will review our hot tub's temperature to ensure it's within the preferred parameters. We hope to accommodate you in the future - safe travels!
Nice rooms, comfortable beds and linens.
Full continental breakfast, includes eggs and waffles.
Lee
Stayed 1 night in Feb 2024
Response from Ashton on 26 Feb,2024
Dear Lee,Thank you for choosing to stay with us! It's fantastic to read you found our rooms nice, beds and linens comfortable, and you enjoyed the breakfast! We hope to be your hotel of choice the next time you visit Bentonville - safe travels!
Have stayed several times when in town. Not on a busy road, but easy to get to one. Clean and quiet
Dawn
Stayed 1 night in Feb 2024
Response from Ashton on 22 Feb,2024
Dear Dawn,We greatly appreciate your positive feedback! We love reading you have routinely stayed with us finding the hotel clean and quiet! We look forward to accommodating you in the future - safe travels!
The room was large and comfortable, the staff was friendly and competent, breakfast was included and was quite tasty. Overall a very nice stay at a reasonable price. Convenient location.
Roger
Stayed 3 nights in Feb 2024
Response from Ashton on 19 Feb,2024
Dear Rogers,Thank you very much for your review! We love when our guests enjoy their time with us. It's excellent to read you found the room large, comfortable, staff friendly & competent, and breakfast tasty! We hope you book with us again - safe travels!
10/10 Excellent
Joy
18 Feb,2024
Joy
Stayed 1 night in Feb 2024
Response from Ashton on 21 Mar,2024
Dear Joy,Thank you so much for your positive feedback! We absolutely love facilitating a positive experience for our guests. We hope to see you again soon - safe travels!
Dear Alexander,Thank you very much for your positive feedback! We hope to see you again soon - safe travels!
6/10 Okay
Verified traveller
31 Jan,2024
Liked: Cleanliness
Disliked: Staff & service
Tub wouldn’t drain, bathroom door wouldn’t close, water was way too hot too quick
Verified traveller
Stayed 2 nights in Jan 2024
Response from Ashton on 1 Feb,2024
Dear Hotels.com User,We sincerely apologize for the issues you experienced with the tub, door, and water temperature. We have taken your feedback to our team to address the concerns. Thank you for the opportunity to earn your business - safe travels.
Dear Kelcei,Thank you for your positive feedback! We love to read you found our hotel clean and staff wonderful! We hope to see you again soon - safe travels!
Dear Steve,Thank you for your feedback! We enjoy seeing you had a pleasant stay! We hope to see you again soon - safe travels!
6/10 Okay
Tiana
15 Jan,2024
Staff was a bit rude at check out. Breakfast was okay and the area wasn’t the best.
Tiana
Stayed 1 night in Dec 2023
Response from Ashton on 16 Jan,2024
Dear Tiana,Thank you for staying with us. We sincerely apologize for the issues you experienced with the staff and area. We have taken your feedback to our team for review. Thank you for the opportunity to earn your business - safe travels.
2/10 Terrible
Keng
Travelled with group
4 Jan,2024
Disliked: Staff & service
Keng
Stayed 1 night in Dec 2023
Response from Ashton on 16 Jan,2024
Dear Keng,Thank you for choosing to stay with us. We sincerely apologize for the negative experience you had. If there is anything specific we could do to improve our services please let us know - safe travels.
Dear Steve,Thank you kindly for your positive feedback! It's always a pleasure to see that we met our guests' expectations. We hope to see you again soon - safe travels!
Dear Annie,Thank you for your feedback! We enjoy seeing you enjoyed your time with us. We hope to accommodate you again in the future - safe travels!
4/10 Poor
Traci
18 Dec,2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Traci
Stayed 1 night in Dec 2023
Response from Ashton on 18 Dec,2023
Dear Traci,Thank you for your feedback. We sincerely apologize you did not enjoy your stay with us. If there is anything specific we could do to improve our services please let us know - safe travels.
8/10 Good
John
17 Dec,2023
Liked: Staff & service, room comfort
John
Stayed 2 nights in Dec 2023
Response from Ashton on 18 Dec,2023
Dear John,Thank you for your feedback! We hope to be your hotel of choice in the future - safe travels!
😋 yummy breakfast. Fun pool. Spacious. Very helpful staff:)
Laurie
Stayed 2 nights in Nov 2023
Response from Ashton on 29 Nov,2023
Dear Laurie,Thank you for your positive feedback! It's fantastic to read you enjoyed the breakfast, pool, and found our staff very helpful. We will be sure to pass along your kind words. We hope to be your hotel of choice in the future - safe travels!
10/10 Excellent
Robert
28 Nov,2023
Robert
Stayed 1 night in Nov 2023
Response from Ashton on 18 Dec,2023
Dear Robert,It's fantastic to see you enjoyed staying with us! We hope to see you again soon - safe travels!
Property is clean, had maid service on a 2-day stay! Beds are soft and the room is a good size. Parking is convenient, lots of restaurants and shops nearby. Will definitely be back!
Paul
Stayed 2 nights in Nov 2023
Response from Ashton on 28 Nov,2023
Dear Paul,It's lovely to read you found our property clean, beds soft, room size good, and parking convenient! We hope to accommodate you in the future - safe travels!
10/10 Excellent
Donald
24 Nov,2023
Donald
Stayed 2 nights in Nov 2023
Response from Ashton on 15 Dec,2023
Dear Donald,Thank you for choosing to stay with us! We hope to see you the next time you visit Bentonville - safe travels!
Dear Marsha,Thank you for your feedback! It's excellent to read you found our hotel clean and staff very nice! We hope to see you again soon - safe travels!
10/10 Excellent
Tony
13 Nov,2023
Tony
Stayed 2 nights in Nov 2023
Response from Ashton on 5 Dec,2023
Dear Tony,Thank you for your positive feedback! We hope to see you again soon - safe travels!
Dear Janet,Thank you for the positive feedback on the bed comfort! We hope you visit us again on your next trip to Bentonville - safe travels!
8/10 Good
Sophie
Travelled with family
7 Nov,2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hot water took 20 minutes to get to the shower….
Sophie
Stayed 1 night in Nov 2023
Response from Ashton on 9 Nov,2023
Dear Sophie,Thank you for the choosing to stay with us during your visit to Bentonville. We sincerely apologize for the issue you experienced with the hot water. This has been brought to our team's attention so the issue may be investigated. We hope to accommodate you again in the future - safe travels!
There was plenty of parking, the building is far from the busy street. Great hot tub/pool area, very good breakfast.
Maureen
Stayed 1 night in Nov 2023
Response from Ashton on 6 Nov,2023
Dear Maureen,We love reading your found plenty of parking, enjoyed the hotel's location, found the pool area great, and breakfast very good! We hope to be your hotel of choice in the future - safe travels!
Dear Judith,Thank you for your positive feedback! We hope to be your hotel of choice in the future - safe travels!
2/10 Terrible
Lizbeth
Travelled with family, Travelled with partner
29 Oct,2023
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Lizbeth
Stayed 1 night in Oct 2023
Response from Ashton on 30 Oct,2023
Dear Lizbeth,We sincerely apologize for the negative experience you had staying with us. If there is anything we can do to improve our services please let us know - safe travels.