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"We booked a tower room on 8th Floor with private hot spring in the room. The room size is like an apartment that has a living, western bedroom, kitchenette, tatami, bathroom and ocean view balcony. The bath area also has shower and open air hot spring tub that Springs from natural source. Tub is large enough for 4 persons and it offers a view of the ocean bay. Staff service are excellent courteous and very helpful and can speak English as well. Room is meticulously clean, spotless, thoughfully and artfully designed. We selected breakfast and kaiseki dinner. Breakfast are delicious buffet style with western and Japanese dishes. Kaiseki meals are such an experience. The presentation of each dish is so pretty. We found sashimi fish dish on certain selections like sea bream, horse mackerel fish very tough and chewy although we are sashimi lovers and quite familiar in this end. We wish there were more varieties of other seafood like crab or scallops or uni in the sashimi. The wagyu beef in the Shabu shabu and sukiyaki are excellent grade. It melts in your mouth. With a room in the tower booking, we were offerd lounge club access with beer wine beverages and appetizers in the afternoon and are night. Overall, the experience surpasses what we expected. It was a pleasant stay and we will surely come back."

"The amenities and the location. The room and the view were great and would to stay there again"

"Very clean room. English speaking and very warm and helpful staff."

"Courteous and helpful staff, good amenities, and close to many restaurants/transit stations."

"Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me."

"This was a luxury stay for our family to try a Japanese onsen with meals. Everything was great."

"I really enjoyed my stay here. The hotel is really close to Beppu station. The room was a comfortable size, especially for a solo traveller. The onsen was the favourite part of my stay. There were several private onsen rooms available on a first come first served basis. The breakfast was buffet style with a variety of Japanese and western options. The staff were very polite and helpful. I would definitely stay here again if I was to come back to Beppu. "

"Great hotel with wonderful views and convenient location. "

"The staff was extraordinarily helpful. There is a onsen that is great just across the road and they give you a discount ticket for it. The rooms were very stylishly decorated and comfortable and large. They have a continental type breakfast sandwich, but we’re not really into breakfast much so we only ate it once. They do have coffee available. The coffee is quite good. We went to the music café just down the street for an interesting and good meal but most restaurant options require a car or a hike. The hotel is just off the expressway so very convenient if you have a car."