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Reviews of Quality Inn

2.5 out of 5
Quality Inn
365 Peggy Flatts Road, Berea, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 915 reviews" "
Rating 8 - Good. 294 out of 915 reviews" "
Rating 6 - Okay. 65 out of 915 reviews" "
Rating 4 - Poor. 23 out of 915 reviews" "
Rating 2 - Terrible. 21 out of 915 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ben was very helpful to give directions and also to help with the TV.
Stayed 1 night in May 2024
Response from General Manager on 22 May,2024
Thank you for the awesome score! We truly appreciate your kindness and we are glad you enjoyed your stay with us here at Quality Inn/Berea. We hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Paula, Flowery Branch

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly. Easy check in and out. Room carpets were damp and sticky
Stayed 1 night in May 2024
Response from General Manager on 16 May,2024
Thank you for the wonderful score! We truly appreciate your feedback. I will be sure to let staff know of this issue. It was a pleasure meeting you and we hope to see you again.God Bless,Michelle Couch

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dilapidated building next door. Staff were very pleasant and helpful.
Stayed 1 night in May 2024
Response from General Manager on 16 May,2024
Thank you for your feedback. We appreciate the great score and we hope you will come back to see us again.God Bless,Michelle Couch

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, right off 75. Staff very kind and accommodating.
Stayed 1 night in May 2024
Response from General Manager on 15 May,2024
Thank you so much for your kindness. We are thrilled you enjoyed your stay here at Quality Inn/Berea and we hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and clean
Stayed 1 night in May 2024
Response from General Manager on 11 May,2024
Thank you so very much for taking the time to let us know how we are doing here at Quality Inn/Berea. We are thrilled you enjoyed your stay with us and we hope to see you again.God Bless,Michelle Couch

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Always nice people here and very clean. Also they let us bring our dog. Thanks
Stayed 1 night in May 2024
Response from General Manager on 7 May,2024
Thank you so very much for your kindness. We truly appreciate your feedback and the awesome score! We love fur babies. You are always welcome here. We hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Roger

Business traveller
Very reasonable rate and very clean. Would go there again when I’m in town
Stayed 1 night in May 2024
Response from General Manager on 4 May,2024
Thank you so very much for your feedback. We are thrilled you enjoyed your stay here at Quality Inn/Berea and we hope to see you again.God Bless,Michelle Couch

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Clean, comfortable, quiet. Walls and floors need some lovin.
Stayed 1 night in May 2024
Response from General Manager on 4 May,2024
Thank you for your kindness. We appreciate your feedback and we hope to see you again.God Bless,Michelle Couch

8/10 Good

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
The room was good except But breakfast food was bad, dry rubbery scrambled eggs, mystery sausages no bacon, heavy biscuits…sometimes oranges… only the waffles were good
Stayed 1 night in Apr 2024
Response from General Manager on 7 May,2024
Thank you for your feedback. We truly appreciate it. We hope you will come back to see us again.God Bless,Michelle Couch

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May,2024
Thank you so much for your feedback. We truly appreciate the awesome score and we hope you will come back to see us again, soon.God Bless,Michelle Couch

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Great water pressure!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr,2024
Thank you so very much for the wonderful score! We truly appreciate your feedback and we hope to see you again.God Bless,Michelle Couch

10/10 Excellent

edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good to sleep and relax
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr,2024
Thank you so very much for the wonderful score! We truly appreciate your kindness and we are thrilled you enjoyed your stay here at Quality Inn/Berea. We hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was friendly. Breakfast on par with other choice hotels.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr,2024
Thank you so very much for the wonderful score! We truly appreciate your kindness and we are thrilled you enjoyed your stay with us. It was a pleasure meeting you and we hope you will come back to see us again, soon.God Bless,Michelle Couch

2/10 Terrible

Teresa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Myself and my family wasn’t able to shower. When the shower was turned on the toilet started to overflow. A man came and plunged the toilet and said we couldn’t use the shower. He then said we could go to another room to shower but upon entering that room we realized there were personal items of a man in the room and the bathroom. I brought this to the attention to staff and was told they would look into it. Unfortunately they didn’t even try to make it right with us.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr,2024
I would like to apologize for the inconveniences you encountered during your stay with us. I am so sorry for the plumbing issues in your room. I am sure my staff would've switched your room for you if we had it available. I truly hope you will give us another chance in the future.God Bless,Michelle Couch

10/10 Excellent

Hope

.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr,2024
Thank you for the awesome score! We truly appreciate your feedback and we are thrilled you enjoyed your stay with us. We sincerely hope you will come back to see us again, soon.God Bless,Michelle Couch

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you for the awesome score! We truly appreciate your feedback and we hope you will come back to see us again, soon.God Bless,Michelle Couch

8/10 Good

Karla

Stayed 1 night in Apr 2024
Response from General Manager on 5 May,2024
Thank you for your feedback. We truly appreciate the great score and we hope you will come back to see us again, soon.God Bless,Michelle Couch

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay The price is right The room was clean and comfortable Breakfast was good, and a clean dining area. We have already decided to stay there the next time we are through there next year
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr,2024
Thank you for your feedback. We truly appreciate your kind words and we look forward to having you stay with us again here at Quality Inn/Berea. God Bless,Michelle Couch

4/10 Poor

Stephanie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Apr,2024
Thank you for your feedback. We apologize that you did not enjoy your visit with us, however, we do hope you will give us another chance in the future.God Bless,Michelle Couch

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr,2024
Thank you so very much for the great score! We truly appreciate your feedback and your kindness. We are thrilled you enjoyed staying with us here at Quality Inn/Berea and we look forward to seeing you again.God Bless,Michelle Couch

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed here for years in our way from Florida to Michigan where we lived until one year and a half ago, we snowbirds for 12 years and most of those years were years we stayed here in our travels. Reseasonly price, good breakfast, clean for most part, carpets could use cleaning. But rooms are good. Staff friendly
Stayed 1 night in Apr 2024
Response from General Managerr on 9 Apr,2024
Thank you so much for your kindness. We are thrilled you enjoy your stays with us and that you keep returning. It is always a pleasure to have you and we look forward to seeing you again.God Bless,Michelle Couch

8/10 Good

Linda, Aiken

Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr,2024
Thank you for your feedback. We truly appreciate the great score and we hope to see you again, soon.God Bless,Michelle Couch

8/10 Good

Lacy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place for the price
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr,2024
Thank you so much for the great score! We truly appreciate your kindness and we are happy you enjoyed your stay with us. We truly hope you will come back to see us again, soon.God Bless,Michelle Couch

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of places to walk the dog
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr,2024
Thank you so much for the fantastic score! We truly appreciate your kindness and we hope to see you again, soon.God Bless,Michelle Couch

8/10 Good

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Thank you for taking the time to let us know about your recent stay with us here at Quality Inn/Berea. We appreciate your kindness and we hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Thank you so very much for your feedback. We are thrilled you enjoyed your stay with us and we hope to see you again, soon.God Bless,Michelle Couch

4/10 Poor

ABI

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Not good quality inn, stinky dirty room carpet. Call reception for an air freshener but no one care about the complaint.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
I apologize that you did not enjoy your stay with us. We appreciate your letting us know of this issue so we can take care of it. We truly hope you will give us another chance in the future.God BlessMichelle Couch

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Thank you so very much for your kindness. We appreciate your feedback and we are so happy you enjoyed your stay with us. We hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Thank you so very much for the awesome score! We value your feedback and we hope you will come back to stay with us again, soon.God Bless,Michelle Couch

6/10 Okay

fernando

Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Thank you for letting us know how we are doing. We appreciate your feedback and we hope to see you again.God Bless,Michelle Couch

4/10 Poor

Jeremy

Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr,2024
We are sorry you did not enjoy your visit with us. We truly hope you will give us another chance in the future.God Bless,Michelle Couch

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from interstate.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar,2024
Thank you so very much for taking the time to let us know how we did during your visit with us. We truly appreciate you and we hope to see you again, soon.God Bless,Michelle Couch

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The shower head was placed really low in our shower and the caulk in the bathroom needed to be redone. The biscuits at breakfast were stale
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar,2024
Thank you for providing your feedback regarding your stay. We apologize for the issues you encountered during your visit and we hope you will give us another chance in the future.God Bless,Michelle Couch

6/10 Okay

Miriam

Liked: Cleanliness, staff & service
Liked the location out of the business area Did not like that a non-smoking room smelled like cigarettes
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar,2024
Thank you for your feedback. I truly apologize for the odor in your guest room. As offered to you, I would have been more than happy to switch you to another room so you wouldn't have had to smell that throughout your stay. I am truly sorry for the inconvenience and I hope you will give us another chance in the future.God Bless,Michelle Couch

2/10 Terrible

Yeisha

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Smelly, filthy, very careless and unprofessional. Fast easy money, needs an complete renovation, smell like mold. Air is musky in the room. Carpet was filthy. Under my feet was turning black because his dirty
Stayed 3 nights in Mar 2024
Response from General Manager on 14 Mar,2024
I would like to apologize for the inconveniences you encountered during your visit with us. I am truly sorry for the issues you encountered and I will be sure to pass this feedback along to all departments. I truly hope you will give us another chance in the future.God Bless,Michelle Couch

4/10 Poor

Yeisha

Travelled with group
Disliked: Staff & service, property conditions & facilities
Not the best, ice maker was broken, staff was rude.( Might of been the owners) Woman told me I couldn't eat breakfast in my room that I clearly paid for. Paid for 6 days. Felt uncomfortable on the 2nd day there ,should of took my money else where. Good for a night. But not for a long time. Wouldn't stay here again. Floors were filthy , air vents were dirty. Just a crappy stay. Breakfast was ok, but would of been better of I could of taken it in my room without a bunch of people around. I'll give it a 3 stars. Free coffee, quite area.
Stayed 3 nights in Mar 2024
Response from General Manager on 14 Mar,2024
I am truly sorry for the issues you encountered during your visit with us. Unfortunately the complimentary breakfast we offer is not, in fact, included in the room rates. This is how we keep our rates lower than other hotels. It is a rule at this location to not take food from the breakfast area to guest rooms (as sign in breakfast room clearly states). I am sorry for the inconvenience. God Bless,Michelle Couch

8/10 Good

Sylvia

Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Thank you for your feedback. We truly appreciate you taking the time out of your day to let us know how we are doing here at Quality Inn/Berea. We truly hope you will come back soon.God Bless,Michelle Couch

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a very very nice cheap hotel. For $57 you can’t get any better, would definitely stay there again and I’m a total hotel snob. Don’t forget to go to Bucees down the street!
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar,2024
Thank you so very much for your kindness. We truly appreciate your feedback and the awesome score! We look forward to having you visit with us again.God Bless,Michelle Couch

4/10 Poor

Courtney

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was so late, almost 1AM we had been on the road driving for 11 hrs & we just wanted to hit the hay! we checked in, as we enter our room, not only was it the wrong room, I had booked a king room, it was a double bed room, but it STUNK. The room literally smelled like mold, musty, just disgusting!!! I don’t know what was going on, but I know I wasn’t sleeping in there! So went to the front desk, I stated my concerns of smell & the fact it was the wrong room. The gentleman was very kind & got us a different room, & stated they double booked my king suite so this is what I got, which was super upsetting! so we go to the new room & as soon as I walked in I was like absolutely not, it STUNK as well, same smell!! It was so bad my husband & I were not sleeping in there!!! So again, around 1AM, we went back to the front desk & apologized but asked for a new room because we were not sleeping in there!! So again, this gentleman was nice & got us a new room on the 2nd floor (hoping that maybe a different floor would be better). we get up there, walk in, i was like you have to be kidding me! smelled bad again, not nearly as bad as the previous 2, but still, come on!!! how do you expect people to “rent” these rooms smelling like that!!! It was so late,I told my husband I wasn’t going back down!! so we stayed but wasn’t happy!! bathroom door was also broke, it looked like someone punched it in! thankfully we were just passing through & won’t be back! expedia rated it 8.8/10, sadly wrong!
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar,2024
I am looking into this issue. I hope to have a resolution soon.Thank youGod Bless,Michelle Couch

10/10 Excellent

Bernhard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained not the newest but clean and well run. Good management. Ben Rempel Ontario Canada
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar,2024
Thank you for the awesome score! We truly appreciate your feedback and we hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my family for me. Will definitely be staying here more when I am in town. Clean, safe, quiet and easy parking. Bed was more comfortable than what I have at home.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb,2024
Thank you so much for your kindness! We appreciate the awesome score. We are thrilled you enjoyed your visit with us and we hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Alison, Berea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet.
Stayed 2 nights in Feb 2024
Response from General Manager on 24 Feb,2024
Thank you for the awesome score! We truly appreciate your feedback and we hope you will stay with us again.God Bless,Michelle Couch

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from General Manager on 20 Mar,2024
Thank you so very much for your kindness! We truly appreciate the fantastic score and we are thrilled you enjoyed staying with us here at Quality Inn/Berea. We truly hope you will come back to see us again, soon.God Bless,Michelle Couch

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place at good price
Stayed 1 night in Jan 2024
Response from General Manager on 24 Feb,2024
Thank you for taking the time to let us know about your recent stay with us. We value your feedback and appreciate the great score! We hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb,2024
Thank you very much for the wonderful score! We truly appreciate your kindness and we are thrilled you enjoyed staying with us here at Quality Inn/Berea. We look forward to seeing you again.God Bless,Michelle Couch

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again
The place was very clean and the service was great. The pool was not open which was disappointing. The breakfast was good.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb,2024
Thank you so very much for taking the time to let us know how we are doing here at Quality Inn/Berea. We appreciate your kindness and the great score! We hope to see you again, soon.God Bless,Michelle Couch

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, very nice breakfast.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb,2024
Thank you so very much for letting us know how we are doing here at Quality Inn/Berea. We appreciate your feedback and your kindness as well. It was a pleasure meeting you and we hope to see you again, soon.God Bless,Michelle Couch

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed comfortably plus it was quiet! What I did not like was having to do their "contactless check in" with photo of drivers license and credit card info but when you get here to pick yoir key up you have to provide all that again so what is the point?... Staff said that info isnt shared with the hotel.. that makes no sense. Please fix this...
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb,2024
Thank you so very much for your feedback. We appreciate your letting us know of this issue. We truly hope you will consider staying with us again.God Bless,Michelle Couch

10/10 Excellent

Deanna

Liked: Staff & service, property conditions & facilities
the prices were reasonable, the room was very clean and close to the job site. the staff was very nice that I interacted with. Thank You
Stayed 4 nights in Jan 2024
Response from General Manager on 7 Feb,2024
Thank you so much for the wonderful review. We truly appreciate you taking the time out of your busy schedule to let us know how we are doing here at Quality Inn/Berea and we sincerely hope you will come back to see us again, soon.God Bless,Michelle Couch

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 7 Feb,2024
Thank you so much for the wonderful score you gave us here at Quality Inn/Berea. We truly appreciate the kindness you have shown and we hope to see you again. God Bless,Michelle Couch