PLEASE NOTE THAT YOU HAVE TO WAIT FOR KEYS - we had to wait for the person to arrive with the keys to this apartment, keeping the taxi waiting and us waiting too, the person who turned up was very helpful though - on arrival there was NO dry towels, (were also stained), they were drying on the airer or still wet in the washer - the dishwasher was FULL of partially clean dishes, additional dishes draining on the sink - I personally do not expect to start unloading dishes and doing laundry on the arrival of our stay. The cleanliness was appalling and we asked for it to be recleaned, which was better but still not up to standard - we also had a problem with the lock and was locked inside, we had to make contact again and ask for help, the locks were sorted out the following day, we did not feel safe feel safe locked inside in case there was a need to evacuate or that we wanted to go out etc, they were aware of the faulty lock. The kitchen drawers/kitchen equipment were filthy, there was a dead cockroach looking bug dead on a bedroom floor and very dusty and looked as though it had not been cleaned for a very long time, there was thick black mould in the shower, thick scunge around the shower cubicle, there was a terrible smell in the bathrooms, I think this was due to the cleanliness - DO NOT look inside the pillow cases or duvets as they are very dirty/old looking.. the list could go on. Had to pay cash. GOOD points: location excellent, apartment toasty warm & friendly staff.