Bar (on property)
Check availability

Reviews of Motel One Berlin - Upper West

Motel One Berlin - Upper West
Kantstrasse 163 - 165, Berlin, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 337 out of 557 reviews" "
Rating 8 - Good. 182 out of 557 reviews" "
Rating 6 - Okay. 25 out of 557 reviews" "
Rating 4 - Poor. 9 out of 557 reviews" "
Rating 2 - Terrible. 4 out of 557 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Great terrace where you can almost touch the Gedächtnis Kirche!! Everyone was extremely friendly and ready to help (not a given in Berlin). Only minus point was the poor air circulation and heat control in the room which made the night a bit uncomfortable. Otherwise top! Will definitely visit again.
Stayed 1 night in Apr 2024

6/10 Okay

Juan Gabriel, Belgrade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a well-located hotel with good facilities. Checking in at 4 pm is awkward as there is an infinite line to wait to check in. I was disappointed with the bed assigned.
Stayed 3 nights in Mar 2024

10/10 Excellent

cevdet

Stayed 1 night in Mar 2024

10/10 Excellent

Andri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Moulaye

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

DeShon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside to this hotel is the lack of parking accommodations.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing place, the hotel was good and the staff was very kind and helpful. Go checkout the bar on the tenth floor around midnight, it’s lit.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disgruntled in Berlin Upper West
The location is excellent, the building spectacular, the bar area is very trendy and the terrace overlooks one of the most famous landmarks in Berlin. The rooms are basic (no kettle, no wardrobe, no dressing gown etc) but that's ok - it is a Motel after all. All of these things are fine. But the booking system and the check in for myself and my guests was a nightmare. I had two separate parties coming to Motel One Upper West for two workshops. I booked my guests in for these nights, and then some of them booked extra nights themselves so they could come early to enjoy Berlin. The system clearly couldn't cope with that. In spite of me covering off in advance the exact arrival times/days of all my guests - via 3 emails and 1 phone call - two of them were told they had no booking when they arrived and therefore no rooms, and one was told he had to prepay the whole stay before he could have a room. When I arrived at the hotel/motel it was finally sorted out with a refund for my disgruntled guest and me paying for everyone's stay in advance. A total of 4200 Euros (£3500.) My guests and I were offered one free beer each for all this hassle, but not anything else - the barman curtly informed us that we would have to pay for that ourselves. Summary: great location, decent accommodation, but the efficiency of the systems and the service culture still leaves a lot to be desired...
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for short business trips
Very good stay The breakfast is a little meagre and sparse for the cost though, otherwise all good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Berlin trip
It was so awesome. I didn’t want to leave. Excellent bar at night. The bed was divine 😍. Can’t wait to try these out in other cities
Stayed 2 nights in Aug 2023

10/10 Excellent

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place taking into consideration the low cost.
Stayed 4 nights in Jul 2023

10/10 Excellent

Subhashis, Cary

Stayed 1 night in Jul 2023

10/10 Excellent

George Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really exceptional. The rooms were amazing and the rooftop bar was really terrific!
Stayed 2 nights in May 2023

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation in Berlin
Excellent experience. The staff were super helpful, and made me feel very welcome. I will definitely stay here again!
Stayed 9 nights in Dec 2022

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Shayma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 2 nights in Sep 2022

10/10 Excellent

ROKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception Staff is excellent
Everything was great. The air conditioning did not really work all the time. But nothing to bad since we were not at the hotel the whole day. They have an excellent reception staff. Would stay again and would recommend to everybody to so as well. Also, great location. Breakfast was great also. Would like to see some more variety in eggs not just boiled eggs.
Stayed 3 nights in Aug 2022

10/10 Excellent

Katrin

Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Jakob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Pinelopi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin vibes but clean
Best value for money hotel chain. Also this specific hotel has a Berlin vibe to it.
Stayed 1 night in May 2022

10/10 Excellent

Yevgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close proximity to stores and the zoo, and the rooms are quite quiet, which allowed for a good rest. Would stay again for sure!
Stayed 1 night in Apr 2022

8/10 Good

Or

Stayed 3 nights in Nov 2021

10/10 Excellent

Nho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel! room was more spacious than expected, super close to the station and great location for food and drinks. staff were lovely, well worth the money! will be returning asap!
Stayed 5 nights in Oct 2021

10/10 Excellent

Freja Breddam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Ilana

Stayed 5 nights in May 2020

10/10 Excellent

Jen, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel, with very helpful staff, and the rates are reasonably priced.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service
DO NOT STAY HERE.
Unfortunately an extremely bad experience here. I had my phone stolen the morning of checking in here, my friend was also staying here in a different hotel room. I had absolutely no way to contact him, and after checking in taking my money they told me they could not call his room to let him know I was there (even though I knew he was in the hotel in the room waiting for me to let him know I had arrived, he did not know I had my phone stolen.) They directed me to an Internet cafe 3KM away which was VERY hard to find with no maps and unfortunately my German is not great. Once I spoke to my friend I found out he had been looking for me also and had asked at reception for them to let him know when I arrived, as he realised something was up. I did not stay here, and decided to fly home that night instead of spending a night in Berlin that I was really looking forward to. So unfortunately I did not use the room so cannot comment on the cleanliness. A really unfortunate experience made 10x worse by the unhelpfulness of the staff here. Do yourself a favour and stay somewhere else, as you may find yourself in the same situation as me. I use hotels.com quite a bit and I have never ever had an experience like this. Most hotel staff will go above and beyond to help you, not the case here.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Iveta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of Berlin. Stylish and good value. Rooms could use small desks for working.
Stayed 13 nights in Nov 2019

8/10 Good

SAEED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel was amazing
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location new and clean . Rooms are small . Nice view from bar 10 floor .
Stayed 1 night in Oct 2019

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super modern, convenient and the lounge/terrace are great
Stayed 2 nights in Sep 2019

8/10 Good

Sharon, Toronto, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - very clean, beautiful decor throughout the hotel. Great breakfast. Nice and quiet. Very small room.
Stayed 3 nights in Aug 2019

8/10 Good

Pinelopi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Erik, Hethersett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Yongjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business
Perfect hotel for business. Although the room is not big, but very nicely designed the room. Contemporary and comfort. Will stay every time in Berlin.
Stayed 1 night in Jun 2019

8/10 Good

Kiyono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
This is a very minimalist hotel. No amenities like waters or coffee in the rooms. The beds were uncomfortable.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right next to the Kaiser Wilhelm memorial and the zoo. Bus station and U-bahn nearby as well.
Stayed 2 nights in May 2019