Lobby sitting area

Reviews of TITANIC Gendarmenmarkt Berlin

TITANIC Gendarmenmarkt Berlin
Französische Straße 30, Berlin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed by the most amazing staff! From check in to check out the experience was above and beyond our expectations! The room was large, extremely clean and full of amenities! The location is also ideal for business or pleasure! Highly recommended this property!
Stayed 1 night in Apr 2024
Response from crm on 3 May,2024
Dear Bradley,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had such a positive stay and that our staff exceeded your expectations from check-in to check-out.It's fantastic to know that you found your room spacious, clean, and well-equipped with amenities. We strive to provide our guests with comfortable and memorable experiences, and we're delighted that we could achieve this during your visit.We're also pleased to hear that our location suited your needs whether it be for business or pleasure. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back to our property in the future for another exceptional stay!Kind regards,Dilan,Guest Experience Team

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel! Walking distance to major sights and restaurants. Also close to metro
Stayed 3 nights in Apr 2024
Response from crm on 24 Apr,2024
Dear Jim,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient for exploring the city's major sights, restaurants, and the metro.We hope to have the pleasure of welcoming you back on your next visit to the area!Kind regards,Dilan,Guest Experience Team

10/10 Excellent

Jose, Bernardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in Apr 2024
Response from crm on 24 Apr,2024
Dear Jose,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly.It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Kind regards,Dilan,Guest Experience Team

10/10 Excellent

weita

Liked: Cleanliness
Good location and great room.
Stayed 2 nights in Mar 2024
Response from crm on 4 Apr,2024
Dear Weita,Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed your stay with us and found our location to be convenient. We're also pleased that you appreciated the quality of your room.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're glad that we met your expectations.We hope to have the pleasure of welcoming you back in the future.Best regards,Dilan,Guest Experience Team

10/10 Excellent

Jean-Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from crm on 4 Apr,2024
Dear Jean-Christophe,Thank you very much for your positive rating! We are thrilled to see that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we are pleased that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,Dilan,Guest Experience Team

8/10 Good

Maxim, Moormerland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, well situated.
Stayed 1 night in Mar 2024
Response from crm on 4 Apr,2024
Dear Maxim,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and found it to be nice and well situated.Ensuring our guests have a pleasant experience is our top priority, and it's wonderful to know that we met your expectations in terms of location and overall experience.We hope to have the pleasure of welcoming you back in the future.Best regards,Dilan,Guest Experience Team

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service throughout from all staff especially Sebastian the concierge. Lovely bar too. Enjoyed our stay - great location.
Stayed 2 nights in Mar 2024
Response from crm on 25 Mar,2024
Dear Elaine,Thank you very much for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had an enjoyable experience and that our team, especially Sebastian the concierge, provided you with excellent service.It's fantastic to know that you also enjoyed our lovely bar and found our location to be great. Ensuring our guests feel welcome and well taken care of is our top priority, and we're delighted to have exceeded your expectations.We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Dilan,Guest Experience Team

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable room right in the heart of Berlin. Friendly staff and a great little bar to have a drink in before you head out.
Stayed 2 nights in Mar 2024
Response from crm on 22 Mar,2024
Dear Vincent,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our large and comfortable room, perfectly situated in the heart of Berlin. It's fantastic to know that you found our staff friendly and that you had a great time at our bar before venturing out.Your kind words are truly appreciated and serve as encouragement for us to continue delivering exceptional experiences to all our guests. We can't wait to welcome you back for another memorable stay.Best regards,PelinGuest Experience Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel! The lobby and the room was amazing. It was clean and the bed was comfortable. Very close to everything in Berlin. 10 min walk to the Museum Island which is super convenient
Stayed 1 night in Mar 2024
Response from crm on 12 Mar,2024
Dear Maria,Thank you so much for your kind words! We're thrilled to hear that you found our hotel beautiful and that you enjoyed the stunning lobby and amazing room during your stay.Ensuring cleanliness and providing comfortable accommodations are top priorities for us, so we're delighted that you found everything to your satisfaction.It's fantastic to hear that our central location made it easy for you to explore Berlin, with the Museum Island just a short 10-minute walk away. We're glad our proximity to attractions added to the convenience and enjoyment of your visit.We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,PelinGuest Experience Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from crm on 7 Feb,2024
Dear Wayne,Thank you so much for your perfect rating! We're thrilled to hear that you had such an amazing experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet and exceed your expectations. We can't wait to welcome you back for another fantastic stay in the future!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Donatas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from crm on 25 Jan,2024
Dear Donatas,Thank you so much for your fantastic 5/5 rating! We are thrilled to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional visit.Best regards,PelinGuest Experience Team

8/10 Good

CHIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from crm on 17 Jan,2024
Dear CHIA,Thank you for your feedback and for choosing us. We appreciate your rating of 4 out of 5. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them. We look forward to hosting you again for an even better experience.Best Regards,PelinGuest Experience Team

10/10 Excellent

Ibrahim

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and freindly staff. Highly recommended
Stayed 2 nights in Jan 2024
Response from crm on 17 Jan,2024
Dear Ibrahim,Delighted to hear you had an amazing stay! Thanks for the kind words about our friendly staff. We appreciate the recommendation and look forward to hosting you again!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff
Stayed 4 nights in Dec 2023
Response from crm on 16 Jan,2024
Dear Patricia,Thank you for your wonderful review! We're delighted to hear that you enjoyed the great location and found our staff to be exceptional. Your positive feedback is truly appreciated. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience.Best Regards,PelinGuest Experience Team

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome. The area around the hotel has many dining options and it's a short walk to many historical attractions. The hop on Hop off site setting bus has a stop just around the corner. The hotel bar serves wonderful cocktails and the staff are welcoming. The restaurant was just as terrific! A terrific find!
Response from crm on 7 Feb,2024
Dear Alison,Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience at our hotel. It's wonderful to know that you enjoyed the dining options in the surrounding area and found it convenient to explore the historical attractions nearby. We're delighted that you were able to take advantage of the hop-on-hop-off bus stop just around the corner.We're especially glad to hear that you enjoyed our hotel bar and found our cocktails to your liking. Our team takes great pride in creating a welcoming atmosphere and providing excellent service. It's also fantastic to hear that you had a terrific dining experience at our restaurant.We truly appreciate your kind words and are grateful for your recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Kind Regards,PelinGuest Experience Team

6/10 Okay

Mario

Stayed 2 nights in Dec 2023
Response from crm on 17 Jan,2024
Dear Mario,Thank you for taking the time to provide us with your rating. We appreciate your feedback and the opportunity to host you.If there are any specific areas that you feel could be improved to enhance your experience, please do not hesitate to share your thoughts with us. Your satisfaction is our priority, and we are committed to making any necessary adjustments to ensure your future visits exceed your expectations.We look forward to the possibility of welcoming you back and providing you with an even more enjoyable stay.Kind Regards,PelinGuest Experience Team

10/10 Excellent

Daniel

Stayed 5 nights in Nov 2023
Response from crm on 16 Jan,2024
Dear Daniel,Thank you for the perfect score! We're delighted to hear that you had an exceptional experience at Titanic Gendarmenmarkt Berlin. Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay.Best Regards,PelinGuest Experience Team

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from crm on 16 Jan,2024
Dear Chris,Thank you for choosing us and giving us a perfect score! We're delighted to hear that you had an excellent experience. If there's anything specific you loved about your stay, we'd love to hear it. We look forward to welcoming you back for another fantastic visit.Best Regards,PelinGuest Experience Team

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good central location. Appealing lobby area. Clean and tidy. Rooms were ok. Mini bar not restocked daily. Mini bar fridge didn't work - told reception said someone would sort it but this never happened. Walls also paper thin, can hear guests next door talking/flushing toilet etc. Overall average hotel experience.
Stayed 2 nights in Dec 2023
Response from crm on 16 Jan,2024
Dear Rebecca,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our central location and the appealing lobby area. However, we regret that some aspects of your stay fell short of expectations.Please accept our apologies for any inconvenience regarding the mini bar and fridge issues. We will investigate the matter to ensure it is promptly addressed. We also acknowledge your concerns about noise disturbances, and we'll explore ways to minimize such inconveniences for our guests.Your feedback is valuable to us, and we appreciate your understanding. If you have any further details or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide an improved experience.Best Regards,PelinGuest Experience Team

10/10 Excellent

Helen Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from crm on 16 Jan,2024
Dear Helen Louise,Thank you for the perfect score! We're delighted to hear that you had an exceptional experience at Titanic Gendarmenmarkt Berlin. Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay.Best Regards,PelinGuest Experience Team

10/10 Excellent

Joao

Liked: Cleanliness, amenities, property conditions & facilities
The lobby is amazing but the rooms are a little dated
Stayed 3 nights in Nov 2023
Response from crm on 5 Dec,2023
Dear Joao,Thank you for your positive feedback and the perfect score of 5 out of 5! We're delighted that you enjoyed our amazing lobby. We appreciate your comment about the rooms, and we'll certainly take it into consideration as we continue to enhance our guest experience. We look forward to welcoming you back for another wonderful stay in the future!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very nice, comfortable and quiet hotel.Breakfast is a large buffet and has an omelet station. The room is good size and the bed was very comfortable. I was quite pleased and would stay there again. Walking distance to the Museum Island, Brandenburg Gate, Check Point Charlie and Television Tower. Great restaurants close by and some shopping.
Stayed 5 nights in Nov 2023
Response from crm on 9 Nov,2023
Dear Douglas,Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had a very nice, comfortable, and quiet stay at our hotel. It's great to know that you enjoyed our large breakfast buffet, including the omelet station, as well as the good-sized room with a comfortable bed.We're pleased that you found our location convenient for exploring Berlin's attractions. It's also wonderful to hear that you discovered great restaurants and shopping nearby.We look forward to welcoming you again on your next visit to Berlin.Kind regards,Dilan,Guest Experience Team

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the heart of the city. We had a lovely dinner in the restaurant and the hotel bar is a welcome haven away from the cold weather. It s at the higher end of the price range for all services, however the staff and offering are first class!
Stayed 2 nights in Oct 2023
Response from crm on 1 Nov,2023
Dear Alison,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our hotel's central location and had a lovely dining experience in our restaurant. We appreciate your kind words about our staff and the overall offering.We understand that we may be at the higher end of the price range, and we aim to provide the best service and experience for our guests.Your feedback is valuable to us, and we look forward to welcoming you back on your next visit.Warm regards,Dilan,Guest Experience Team

10/10 Excellent

Cova

Stayed 1 night in Oct 2023
Response from crm on 1 Nov,2023
Dear Cova,Thank you very much for your excellent rating! We are delighted to know that you had a satisfactory experience during your time with us. Thank you for choosing our hotel, and we look forward to hosting you again soon. Warm regards, Dilan, Guest Experience Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from crm on 25 Oct,2023
Dear Michael,Thank you very much for your excellent rating! We are delighted to know that you had a satisfactory experience during your time with us. Thank you for choosing our hotel, and we look forward to hosting you again soon. Kind regards, Dilan, Guest Experience Team

10/10 Excellent

Andrew

Stayed 3 nights in Oct 2023
Response from CRM on 20 Oct,2023
Dear Guest Andrew,Thank you for choosing to stay with us and for sharing your positive experiences.Once again, thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future.Kind regards,SevilcanGuest Experience Team

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful & well appointed. Our room was lovely and spacious. The only missing amenity is they don’t provide an option for complimentary or pay water in your room. The mini-bar only had soda, juices & alcohol so we had to go to a corner market down the street every night to purchase a bottle of water before bed. We also had someone let themselves into our room one morning to service the minibar while I was lounging in bed in my pajamas & my husband was showering. That was a bit disconcerting but nevertheless, our entire stay was wonderful & enjoyed immensely! Highly recommend!
Stayed 2 nights in Oct 2023
Response from crm on 1 Nov,2023
Dear Kimberly,Thank you for your recent stay at our property and for sharing your feedback. We're thrilled to hear that you found our property beautiful and well-appointed. Your appreciation of our lovely and spacious rooms is also very kind.We apologize for any inconvenience you experienced regarding the availability of water in your room and the unexpected service of the minibar. Your comments are duly noted, and we will strive to improve these aspects of our service.We're pleased that, despite these minor concerns, you had a wonderful stay and enjoyed it immensely. We look forward to the opportunity to welcome you back in the future.Warm Regards,Dilan,Guest Experience Team

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property! The concierge, Sebastian, was extremely helpful. The room was immaculate and there were plenty of restaurants and shops within an easy walking distance. Highly recommend!
Stayed 5 nights in Sep 2023
Response from crm on 12 Oct,2023
Dear Sarah,Thank you for sharing your wonderful experience at our property! We're absolutely thrilled to receive your kind words and to learn that you had an exceptional stay at Titanic Gendarmenmarkt Berlin.It's delightful to hear that our dedicated concierge, Sebastian, made a positive impact on your visit. Our team takes immense pride in providing top-notch service and making sure our guests have the best possible stay. Being centrally located in Berlin, our hotel is indeed surrounded by a vibrant array of restaurants and shops, making it convenient for our guests to explore and enjoy the local offerings.Thank you for recommending Titanic Gendarmenmarkt Berlin. We sincerely appreciate your support and hope to welcome you back for another outstanding stay in the future.Kind Regards,Pelin,Guest Experience Team

6/10 Okay

Simon

Travelled with partner
Would not stay again. Overrated and expensive bar and dining room. Bedroom and bathroom showing signs of wear and tear. Food in dining room was excellent but not the breakfast which definitely not worth the extra Euro 32 per person. Had a misunderstanding with a member of the bar staff who told me that my credit had run out at Euro 300. She told me to pay immediately but I went to reception and said I would increase my credit. They agreed but bar staff still insisted I pay now. Eventually was able to sign bill but bad atmosphere in bar and restaurant over this misunderstanding meant we did not wish to return use these two outlets. Disappointing. Reception staff generally helpful.
Stayed 6 nights in Sep 2023
Response from crm on 1 Nov,2023
Dear Simon,Thank you for taking the time to share your recent experience at our hotel. We apologize for any inconvenience you encountered during your stay. We appreciate your compliments regarding our dining room's excellent food and the generally helpful reception staff.We regret to learn about the issues you faced, including the wear and tear in your room, the breakfast experience, and the misunderstanding with the bar staff. Your feedback is valuable to us, and we will address these concerns with our team to ensure that similar incidents do not recur.We are sorry that your overall experience did not meet your expectations and that you were disappointed. Please know that we take your comments seriously and will use them to improve our services and facilities.We hope you will consider giving us another opportunity to provide you with the experience you deserve.Best Regards,Dilan,Guest Experience Team

10/10 Excellent

Julie

Stayed 3 nights in Sep 2023
Response from CRM on 20 Oct,2023
Dear Guest Julie,Thank you for choosing to stay with us and for sharing your positive experiences.Once again, thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future.Kind regards,SevilcanGuest Experience Team

8/10 Good

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Sep 2023
Response from crm on 6 Oct,2023
Dear Valentin,Thank you for taking the time to review your stay at our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards,Dilan,Guest Experience Team

10/10 Excellent

Shannon, north tonawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly outstanding experience. Staff was friendly and very helpful. Clean, quiet with a variety if things to do in close proximity
Stayed 3 nights in Sep 2023
Response from crm on 6 Oct,2023
Dear Shannon,Thank you for your recent stay at Titanic Gendarmenmarkt Berlin and for taking the time to share your wonderful feedback with us.We are thrilled to learn that you had a truly outstanding experience during your visit. Providing friendly and helpful service is one of our top priorities, and we are delighted that our staff exceeded your expectations.It's great to hear that you found our property clean and quiet, allowing you to enjoy a peaceful stay. Additionally, we're glad you appreciated the variety of activities available in the close vicinity, adding to your overall satisfaction.Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back for another exceptional stay in the future.Warm regards,Dilan,Guest Experience Team

10/10 Excellent

Nancy

Stayed 3 nights in Sep 2023
Response from crm on 6 Oct,2023
Dear Nancy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards,Dilan,Guest Experience Team

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location that is close to all the key sites in Berlin. Rooms were spacious with fantastic showers. Great bar with really great cocktails. Breakfast was expensive (over 30 euros) but a full suite from eggs, to yogurt to pastries to European breakfast.
Stayed 3 nights in Sep 2023
Response from crm on 22 Sept,2023
Dear Colleen,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel, particularly the location and the various amenities we offer.We take pride in our prime location, which provides easy access to the key sites in Berlin, making it convenient for our guests to explore the city. We're delighted that you found our rooms spacious and enjoyed the fantastic showers, and it's great to know that you had a wonderful experience at our bar, savoring our delicious cocktails.Regarding breakfast, we appreciate your comments. While we strive to offer a wide variety of high-quality breakfast options to cater to all tastes, we understand that the price may have been higher than expected. Your feedback is valuable, and we will take it into consideration as we review our breakfast offerings.We hope you had a memorable time exploring Berlin, and we would be delighted to welcome you back to our hotel on your next visit to the city.Kind regards,Dilan,Guest Experience Team

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Fabulous hotel with excellent staff and restaurant. Very well located to see lol if the main sites in Berlin
Stayed 3 nights in Aug 2023
Response from CRM on 12 Sept,2023
Dear Guest, many thanks for choosing The TITANIC GENDARMENMARKT Berlin as your home far away from home during your recent stay.On the behalf of all employees, I want to say thank you very much for your kind and lovely words.We hope to welcome you as our appreciated guest soon.Best regardsSebastian SonnemannHead Concierge/Guest Service

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from CRM on 20 Oct,2023
Dear Guest Douglas,Thank you for choosing to stay with us and for sharing your positive experiences.Once again, thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future.Kind regards,SevilcanGuest Experience Team

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from CRM on 20 Oct,2023
Dear Guest Bob,Thank you for choosing to stay with us and for sharing your positive experiences.Once again, thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future.Kind regards,SevilcanGuest Experience Team

8/10 Good

MARIAH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is located in a great location and not too far from the train station, restaurants, and shopping. There is even a ice cream shop on the corner of the street. I stayed here for my birthday weekend and for the VIP amenity perks and because they have a Turkish Hammam. However, the staff were not friendly and did not do anything special for my VIP status or birthday. Overall, I recommend for the location and spa.
Stayed 3 nights in Aug 2023
Response from crm on 5 Dec,2023
Dear MARIAH,Thank you for choosing to celebrate your birthday weekend with us and sharing your feedback. We're delighted to hear you appreciated our great location and the spa amenities, including the Turkish Hammam. We apologize for any shortcomings in the VIP amenities and service you experienced. Your comments are valuable, and we'll use them to improve our guest experience. We appreciate your recommendation and hope to have the opportunity to welcome you back for a more memorable stay in the future.Kind Regards,PelinGuest Experience Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Jul 2023
Response from crm on 5 Dec,2023
Dear James,Thank you for your feedback! We're delighted to hear that you appreciated our great location. We strive to provide a convenient and enjoyable experience for our guests. We hope to welcome you back for another wonderful stay in the future!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Ambika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent experience
Stayed 4 nights in Jul 2023
Response from crm on 5 Dec,2023
Dear Ambika,Thank you for sharing your feedback! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for more exceptional moments in the future!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from crm on 5 Dec,2023
Dear Kevin,Thank you for the perfect score of 5 out of 5! We're thrilled to know you had a fantastic experience during your stay. Your positive feedback is greatly appreciated, and we look forward to the pleasure of hosting you again for another wonderful visit in the future!Kind Regards,PelinGuest Experience Team

8/10 Good

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but the air conditioning was not adequate. There was no coffee machine in the room, only hot water maker. Location was very good and the breakfast was beyond average.
Stayed 5 nights in Jul 2023
Response from crm on 5 Dec,2023
Dear Phyllis,Thank you for your feedback! We're glad to hear you found our hotel nice, enjoyed the excellent location, and appreciated the breakfast. We apologize for any inconvenience with the air conditioning. Regarding the coffee machine, we do have them in particular rooms such as the Junior Suite, Junior Duplex Suite, and Titanic Suite. For your future stays, you may consider choosing one of these rooms to have the added convenience of a coffee machine. We appreciate your insights and hope to welcome you back for an improved experience.Kind Regards,PelinGuest Experience Team

10/10 Excellent

Sorin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, room and amenities. Overall and excellent stay!
Stayed 2 nights in Jun 2023
Response from crm on 5 Dec,2023
Dear Sorin,Thank you for your kind words! We're delighted to hear that you enjoyed our great location, room, and amenities, making your stay excellent. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another outstanding experience in the future!Kind Regards,PelinGuest Experience Team

8/10 Good

Alon

Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from crm on 5 Dec,2023
Dear Alon,Thank you for your feedback and for choosing to stay with us. We appreciate the rating of 8 out of 10. If there are specific areas where we can further enhance your experience, please feel free to share your suggestions. We hope to have the pleasure of hosting you again for an even better stay in the future!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Dorothy

Stayed 2 nights in Jun 2023
Response from crm on 5 Dec,2023
Dear Dorothy,Thank you for the perfect score of 10 out of 10! We're delighted that you had an outstanding experience. Your positive feedback means a lot to us, and we look forward to the pleasure of hosting you again for another exceptional stay in the future!Kind Regards,PelinGuest Experience Team

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We thoroughly enjoyed our stay at the Titanic. Great location, small but comfortable room, nice spa and hamam, and excellent breakfast. Would definitely stay here again.
Stayed 4 nights in Jun 2023
Response from crm on 5 Dec,2023
Dear Nicolas,Thank you for sharing your positive experience! We're delighted to hear that you thoroughly enjoyed your stay at the Titanic Gendarmenmarkt Berlin. It's wonderful that you appreciated the great location, comfortable room, and the amenities like the spa and hamam. We're especially pleased that the breakfast met your expectations. We look forward to welcoming you back and providing another excellent stay in the future!Kind Regards,PelinGuest Experience Team

8/10 Good

Stuart, Randwick

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. If you are planning to sightsee, there is a couple of locations around here for your bus pickups from Big red bus tour that I took. Lots of restaurants nearby as well as a few bars for a beer and a pretzel. The staff were nice and friendly. Only a couple of issues for me personally: It was incredibly hot inside the hotel. Uncomfortably so. Wearing a t-shirt and shorts, I was sweating at breakfast or as soon as I left my room. It was a summer visit and very hot outside which obviously the hotel cannot do anything about but I would have preferred it to be about 5-10°C cooler inside. The second was the price for laundry. I was on a multi leg trip and had to do some laundry. It was around €5 per sock. Not pair of socks, individual sock. Aside from that very good place to stay.
Response from crm on 5 Dec,2023
Dear Stuart,Thank you for sharing your detailed feedback. We're thrilled to hear you enjoyed the fantastic location and found the staff nice and friendly. We appreciate your insights into the temperature concerns, especially during the summer visit, and we'll certainly look into ways to enhance the indoor comfort. Your comments about the laundry prices are noted, and we'll review our offerings. We're glad overall you had a very good stay and hope to welcome you back for an even more enjoyable experience in the future.Kind Regards,PelinGuest Experience Team

10/10 Excellent

Stanley

Stayed 4 nights in Jun 2023
Response from crm on 5 Dec,2023
Dear Stanley,Thank you for the perfect score of 10 out of 10! We're delighted that you had an outstanding experience. Your positive feedback means a lot to us, and we look forward to the pleasure of hosting you again for another exceptional stay in the future!Kind Regards,PelinGuest Experience Team

6/10 Okay

Thordis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I only want to point out that I have seen in other reviews. The air condition and heating control in the rooms is horrible at least on the top floor where I stayed. It was far too warm and you could not control it at all. One staff member came up and tried to fix it. It got a bit better but not sufficiently. I really hope that the owners fix this because the house itself, the staff and location is good.
Stayed 2 nights in Jun 2023
Response from crm on 5 Dec,2023
Dear Thordis,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning and heating control during your stay, especially on the top floor. Your comments are valuable, and we are addressing this issue to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Kind Regards,PelinGuest Experience Team

10/10 Excellent

IRENE

Stayed 6 nights in Jun 2023
Response from crm on 5 Dec,2023
Dear IRENE,Thank you for the perfect score of 5 out of 5! We're thrilled to know you had a wonderful experience during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic visit in the future!Kind Regards,PelinGuest Experience Team