Hotels in Bermuda Riviera

"The room was not clean. Everything from stains on the ceiling, walls, floors and hair in the bed. There were roaches all over the room even in the refrigerator. The staff were dismissive and not attentive. We've stayed several times prior, this was a let down and our vacation was ruined. When we finally spoke with a manager all we got was why didn't you say anything sooner. As if that made a difference when there any roaches are everywhere and looking for a new hotel last minute. So we spent most our time on the beach and eating out of restaurants not being able to save left overs plus sleeping fully clothed every night.."

"The room was fairly clean. Handicap accessibility was difficult as you have to go outside and around many corners and in and out doors to get to rooms. The free shuttle from the airport and to the cruise terminal were amazing though!"

"Clean room, with everything, never had to ask for anything. Restaurants were amazing. Love love love the atmosphere. Thank you for a wonderful experience."

"Staff and room are good, but breakfast is below average, no waffle maker, cold hard boiled eggs, no apple and other fruits."

"Valet parking very expensive and had to pay some hidden fees for hotel, may not return or recommend to friends"

"The valet is a true nightmare. Fighting for pool chairs insane, over half an hour to speak to front desk absolutely crazy. Never have I ever been in a resort this crazy full and understaffed "

"Friday Feb 15, 2026 Our stay at Costa Hollywood Beach Resort exceeded our expectations from beginning to end. We stayed at the hotel from May 3rd, 2026 to May 14th, 2026, and every part of our experience was wonderful. From the very first interaction, the customer service was exceptional. Any questions I had before arriving were answered promptly through email, which immediately gave me confidence in choosing this hotel. We had requested a specific type of room, and not only were our requests accommodated, but they truly exceeded our expectations. We also had a late check-in, and everything was handled smoothly and professionally, making our arrival completely stress-free. The room itself was extremely clean, modern, and beautifully maintained. The entire hotel is spotless and very well managed. You can tell the staff takes great pride in keeping the property in excellent condition. We stayed on the south side on the sixth floor just below the pool area, and the location was perfect. The room had a sleek, modern feel — perhaps adding another piece of artwork or décor could make it feel a little cozier — but overall it was very comfortable, relaxing, and immaculate. What truly made this stay stand out was the staff. Every single person we interacted with was kind, attentive, and eager to help — from the front desk staff to the people handing out towels. Everyone consistently went above and beyond to make guests feel welcomed and cared for. We will be back!"

"Create location, but it’s outdated needs help small pool better furniture in the rooms. "

"I would have given this hotel a 10/10. However, some staff members could improve their customer service skills. The hotel itself is clean and conveniently located right in front of the beach, which was a great plus.”"