Berthelsdorf Hotels from S$86

"My family, including two children, and I have been traveling around Europe for four years, and this is the first time we faced such a situation. Through Expedia, we booked and fully paid for a room for two nights — December 30 and 31. The room was very cold, and we had to sleep fully dressed. After 3:00 PM, the property owner, accompanied by two men, knocked on the door, behaved aggressively, and demanded we leave immediately. Despite showing our booking confirmation and payment proof, he said: “Leave this place now, I am having a party here.” These actions constituted forced eviction and psychological pressure. We attempted to contact the police but could not due to the language barrier. We were forced to relocate to another property of the same host. This was not voluntary, and the New Year’s party was not disclosed in the Expedia listing. The alternative accommodation was also very cold. We consider this a serious violation of booking terms, Expedia’s standards, and basic hospitality. The situation caused stress to us and our children and ruined our holiday on New Year’s Eve."

"Perfekt "

"The staff are helpful. Almost everyone spoke English (not that I expected, but it was nice not to use a translation app). They asked me a few questions about why we were there and told us the easiest and cheapest way to get there. When our train departed late, they allowed a late checkout for a fee. They even helped when my taxi fell through and got us to the train station with plenty of time to spare. "

"Clean and quiet. Staff are very friendly and helpful."

"Our GPS got confused with the address provided by Expedia which resulted in unnecessary driving as actual address is in small hamlet near the main town of Radeberg. However once settled our stay was good with the food served at this Restaurant absolutely excellent"

"Everything was as advertised. Has a few private parking spots right outside but there was also plenty of on street parking just across the road. Breakfast was good. No issues "

"Overnatning som par. Gode senge. Puderne kan godt trænge til at blive skiftet. Fint morgenmad med glutenfri brød og laktosefri mælk ved forespørgsel. Hjælpsom personale i restauranten. "

"Wonderfully understated hotel and spa. Breakfast was fresh and varied foods. Access to the pools was a great value. I'll be back"

"wonderful food, would have preferred a written menu, would have liked recycle containers in the room or common areas, some information available (in restaurant?) on the history of the building would be interesting"