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Reviews of Casual Bilbao Gurea

2 out of 5
Casual Bilbao Gurea
C/ Bidebarrieta 14 3º, Bilbao, Vizcaya

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 411 reviews" "
Rating 8 - Good. 171 out of 411 reviews" "
Rating 6 - Okay. 51 out of 411 reviews" "
Rating 4 - Poor. 6 out of 411 reviews" "
Rating 2 - Terrible. 7 out of 411 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria Justa Quesada, North Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent Stay, very comfortable Hostal - Friendly Staff, very clean and nice and warm.
Stayed 4 nights in Dec 2023
Response from Manager on 23 Dec,2023
Thank you for your favorable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon.Hope you have had a safe return journey and wish you all the best.Kindest regards

8/10 Good

Asher Harrison Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guesthouse in the heart of the Old Town
Lovely guesthouse located in the heart of Bilbao's Casco Viejo (Old Town). Lidia in particular was extremely friendly and helpful.
Stayed 1 night in Nov 2023
Response from Manager on 23 Dec,2023
Thank you on behalf of the entire team for the nice words of appreciation and for taking your time to send a review. Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service. We look forward to welcoming you again to Bilbao and send our warmest regards. Best regards, Many thanks,

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Manager on 23 Dec,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Extremely comfortable and great location especially for a budget hotel
Response from Manager on 3 Nov,2023
We are sincerely grateful for your positive evaluation of our establishment. Your support and recognition mean a lot to us. Regards,

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness
Stayed 3 nights in Sep 2023
Response from Manager on 3 Nov,2023
Thank you on behalf of the entire team for the nice words of appreciation and for taking your time to send a review. Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service. We look forward to welcoming you again to Bilbao and send our warmest regards. Best regards, Many thanks,

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 3 Nov,2023
Gracias por tomarse la molestia de evaluarnos, comentarios como el suyo nos ayudan a mejorar cada día. Esperamos volver a verles de nuevo pronto. Saludos,

6/10 Okay

Ivan, Clarksburg

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The propwerty was good for the price
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept,2023
Thanks Ivan, kind regards

8/10 Good

Laurie Kimberly, Conroe

Stayed 1 night in Aug 2023
Response from Manager on 3 Nov,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small basic hotel downtown . Problems finding parking in a city center. Would appreciate information about parking in the city parking garage to be sent ahead and not when we called after 30 min looking for it!
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept,2023
Thanks Alexandra for the good review. AT first mail confirming booking we send info about parking... Kind regards,

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful, in a old town location, near everything
Stayed 1 night in Jul 2023
Response from Manager on 20 Aug,2023
Thank you for taking the time to evaluate our establishment so positively. Your satisfaction is our priority, and we are glad to have met your expectations. Kind regards,

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff in a great location.
Stayed 4 nights in Jul 2023
Response from Manager on 20 Aug,2023
We are extremely grateful for your favorable evaluation of our establishment. Your support inspires us to work hard and provide quality service to all our customers. Kind regards,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 20 Aug,2023
Thank you on behalf of the entire team for the nice words of appreciation and for taking your time to send a review. Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service. We look forward to welcoming you again to Bilbao and send our warmest regards. Best regards, Many thanks,

10/10 Excellent

L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 24 May,2023
Muchísimas gracias por compartir su experiencia con otros viajeros. Nos sentimos alagados después de leer su comentario, compartiremos sus amables palabras con todo el equipo, estoy convencido que nos servirán de estímulo para seguir esforzándonos cada día. Esperamos verlos de nuevo pronto. Reciba un cordial saludo

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, as was the comfortable beds. Staff were friendly and very good at their jobs. Reasonable rates. On the down side, the internet wifi was not available, outside of the little lounge area. This could be easily fixed with boosters but no attempt was made to install them. This is too bad because it would bring their ratings up for sure. This must be really frustrating for staff having d to deal with complaints from guests. Outside of this we really enjoyed our stay.
Stayed 3 nights in Apr 2023
Response from Manager on 4 May,2023
Thank you Donald for your kind review. New wifi mesh is scheduled to be installed in the next few weeks. Kind regards

10/10 Excellent

Judith

Stayed 4 nights in Sep 2022

10/10 Excellent

Meghan, FRANKLINVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Old Town right by the bridge to get to the newer part of town. Lots of night life, so you’ll have a lot to do but it might be a little noisy at night. Cars cannot go down the road, so tours and public transit are right across on the main road. We found it really simple to use public transit from this location. As for the staff, everyone was really friendly. The room and bathroom were much more spacious than we expected for Europe. Our double bed was two twins put together, but we didn’t mind too much. The balcony was small but really cute. It was a little more dated than what the photos showed, but its charm grew on us. Clean, centrally-located, large space, although the walls are paper thin. Again - we didn’t mind as we didn’t spend much time in the room. Also bonus - there’s an elevator and two passcode-protected doors. We’d stay here again, and recommend it highly.
Stayed 4 nights in Sep 2022
Response from Manager on 19 Oct,2022
Thank you for your favorable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon.Hope you have had a safe return journey and wish you all the best.Kindest regards

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Manager on 19 Oct,2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is not a proper hotel but a pension-style place on 3rd and 4th floor of an office building. Clean and quiet, but very downbeat. I think they had doubled their prices for the busy weekend that we were there. Given the high user ratings and the high price we actually, we were expecting a whole lot more.
Stayed 1 night in Sep 2022
Response from Manager on 19 Oct,2022
Thanks Michael, regards

2/10 Terrible

Andrew, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m not sure you can call this a hotel - should be called a youth hostel. The staff is nice and helpful but the property and rooms are 1 star at best.
Stayed 1 night in Sep 2022
Response from Manager on 19 Oct,2022
Sorry to hear you did not enjoy our property but really think that more than 4000 comments in internet with 8.5 medium rate are not wrong and do not think it is a 1 star hotel. Hope we could do better next time. regards

10/10 Excellent

Marion, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet-friendly, centrally located, helpful and friendly staff - only minus was no air-conditioning.
Stayed 2 nights in Aug 2022
Response from Manager on 15 Aug,2022
Thank you Marion for your favorable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon. Hope you have had a safe return journey and wish you all the best. Kindest regards

8/10 Good

Jams

Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Jul 2022
Response from manager on 15 Aug,2022
Thank you so much Jams for your nice reviews. Kind regards.

4/10 Poor

Magaly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like this hotel. Very old and depressing room. Very noisy.
Stayed 4 nights in Jun 2022
Response from Manager on 15 Aug,2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Barbara, Maspeth

Travelled with family
Liked: Cleanliness, staff & service
I will say that I thought I reserved a hotel and it was a hostel. I didn’t like it. I used to hotel with ac, little bar, more comfortable. It is a hostel and that's it.
Stayed 2 nights in Jun 2022
Response from manager on 15 Jun,2022
Thanks Barbara, all info of the property is described at site. It is not a hostel cause all rooms are for 2 people with private bathroom but small property. Regards,

8/10 Good

James

Stayed 4 nights in May 2022

10/10 Excellent

Marta

Stayed 1 night in May 2022
Response from manager on 15 Jun,2022
Muchas gracias Marta. Saludos,

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was advertised as having a bath , but it had only a shower. You needed three keys and a keycode to access all the different doors to get to the room. The room was advertised as city view, it was three walls and a neighbours bathroom. Worst of all the room was stiflingly HOT, I appreciate it wasn't advertised as having A/C , but it stated it had a fan. The problem was the fan had a mechanical timer which maxed out at 1 hr running.
Stayed 2 nights in May 2022
Response from manager on 15 Jun,2022
Thanks Matthew for your review, sorry you did not liked our property. We are suffering extremely hot temperature in Spain those days, not usual at all !!! kind regards,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best at Gurea
Nice place , friendly and helpful people. Location is awesome few blocks from Abando station, 8 minutes walking. Very safe and located in the best place surrounded by a lot of excellent bars and restaurants
Stayed 2 nights in May 2022
Response from manager on 15 Jun,2022
Thank you for your favourable review and for choosing our property for your stay. I am pleased we were able to provide the expected service and look forward to welcoming you back soon. Hope you have had a safe return journey and wish you all the best. Kindest regards

8/10 Good

Michael, Santa Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful staff. In old city which is gritty, but authentic. A bit noisy at times, but double pane windows worked well to reduce the sound. The bed was good and the room clean.
Stayed 2 nights in May 2022
Response from Manager on 15 Jun,2022
Thank you for your favourable review and for choosing our property for your stay. Kind regards

8/10 Good

Mohammed Taha

Stayed 1 night in May 2022
Response from manager on 15 Jun,2022
muchas gracias Mohammed. Saludos,

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location/Wonderful Staff
This hotel is an incredible value in a fantastic old city location. The nearby dining options are out of this world and the staff is so accommodating. I'd stay again in a heartbeat.
Stayed 4 nights in Feb 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic romm, but very clean and quiet. Excellently located. Had a nice time.
Stayed 2 nights in Jan 2022
Response from manager on 23 Jan,2022
Thanks so much for your kind review, regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value in Old Town
Great location in old town. A great value for the price.
Stayed 1 night in Nov 2021
Response from manager on 3 Dec,2021
Thanks so much for your kind review. regards,

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service
This is a simple clean double room centrally located in the Old Town of Bilbao. It is older building with squeaking floor.
Stayed 1 night in Oct 2021
Response from Manager on 3 Dec,2021
Thanks Peggy. Simple :( Regards,

10/10 Excellent

Marta, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the center of the old town. Nothing fancy, but very clean and new. The staff was wonderful, they went out their way to help us get ice for a strained ankle and a taxi at the last minute. A place to come back.
Stayed 1 night in Aug 2021
Response from Gerente on 20 Sept,2021
Thanks so much Marta for your kind review. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience price and location.
Stayed 2 nights in Jun 2021
Response from manager on 23 Jun,2021
Thanks for your kind review. Regards,

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the place.
It was a beautiful place to stay. We would use it again. Thank god they speak English.
Stayed 1 night in May 2021
Response from manager on 23 Jun,2021
:) THANKS so much Kris, hope to see you back again soon. Regards,

10/10 Excellent

Mick, Longfield

Liked: Cleanliness, staff & service
The property is in an excellent position in Bilbao Very central in old town The staff were excellent so helpful Would definitely stay there again
Stayed 1 night in Sep 2020
Response from manager on 7 Oct,2020
Thank you so much Mick for your kind review. >Hope to see you soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great location and staff. Would stay here again!
Stayed 1 night in Sep 2020
Response from Manager on 7 Oct,2020
THANK YOU !!! For sure we are at best place in town. Kind regards,

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Clean hotel in good location, but not very cosy. It is located in an office building.
Stayed 1 night in Sep 2020
Response from Manager on 22 Sept,2020
Thanks Nicole for your kind review. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tourist Weekend in Bilbao
A simple and basic place, but nevertheless a great location in Bilbao old town, with friendly and helpful staff. Very very clean! I felt safe and secure with their highly cleanly virus precautions.
Stayed 3 nights in Jul 2020
Response from manager on 16 Jul,2020
Thanks so much for your kind review. Your safety is our diary tarjet. Kind regards,

10/10 Excellent

nickster, ST ALBANS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness & helpfulness at reception - even after a slight room 'mix-up' everything was quickly and smoothly resolved. Nice, relaxed vibe. Lovely, simple but modern and clean rooms and bathrooms....
Stayed 3 nights in Feb 2020
Response from Manager on 3 Mar,2020
Thanks so much for your kind review. Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the perfect location. Staff was very helpful and nice. Thank you!
Stayed 6 nights in Feb 2020
Response from Manager on 19 Feb,2020
Thank you so much for your kind review. Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly hotel
The evening staff was very friendly upon arrival and check in quickly. Room was very clean and the cleaners very attentive. I unfortunately got food poisoning in the Restaurant Breton around the corner, so had to stay the entire time in bed, so I was glad to be somewhere clean and friendly having my stay ruined by the restaurant eating fish. The hotel is very central, so a shame I not able to make use of such a great location, very good value hotel too, I recommend, but avoid Breton
Stayed 2 nights in Jan 2020
Response from Manager on 8 Jan,2020
Thanks so much Richard for your review. Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from manager on 21 Nov,2019
Muchas gracias por su confianza. Saludos,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean very friendly staff and also very convenient for everything
Stayed 4 nights in Oct 2019
Response from manager on 6 Nov,2019
Thanks so much for your kind review- Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, very quiet. Loved the common room, lovely idea.
Stayed 2 nights in Oct 2019
Response from manager on 6 Nov,2019
Thanks so much for your kind review, hope to see you back soon. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of the Old Town! I left my hair dryer and they are mailing it to me! Thanks to staff at Casual Bilbao Gurea!
Stayed 3 nights in Oct 2019
Response from manager on 17 Oct,2019
Thanks so much for your review. Regards,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in a very central position.
Great central location, on the upper floor of a office block. Perfect for a night out in the old town.
Stayed 1 night in Oct 2019
Response from manager on 17 Oct,2019
Thank you so much Tim for your kind review. Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Position in centre of Blbao is wonderful. Sevice excellent. No restaurant and poor sound proofing are drabacks but great value for your money.
Stayed 4 nights in Oct 2019
Response from Manager on 13 Oct,2019
Thanks so much for your kind review. Regards