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"Breakfast average, bathroom smelt like sewage. "

"Hotel was fabulous. All brand new. The staff are so welcoming and accommodating"

"I absolutely love Cassia Bintan. It is the best value for what you get - you have a beautiful beach right in front, along with 2 different pools you can access. Rooms are super clean, cute. Staff is incredible. Though this is not a 'luxury' hotel, it was a perfect place to get away & relax."

"Paradise on Earth! Everything was perfect….staff, food, property and amenities."

"Room was spotless, pools well kept and Strawbella staff wonderful, al acarte dining options broad and buffet was good. All staff were wonderful. Hotel organised driver for full day tour and Rio was also exceptional. So many seating options throughout the resort"

"Hospitality was top notch from all the staff. They have bicycles, buggy rides, transport and all which makes it very convenient. However, the rooms could be cleaner. The floor was so dusty that you will need to wear the room slippers. Cleaning of the room was not done properly also. The shared amenities with Holiday Inn is helpful."

"The service in this hotel is excellent and they had satisfied all our requests very quickly with the best service attitude. Unfortunately, we had to end our stay early due to a medical emergency in our family. Bayan Tree Bintan staff, helped us to find tickets even though the ferry was fully booked. We went to the ferry terminal anyways in hopes that someone will cancel at the last minute. They even offered to hold the room after checking out if we are unable to get the last ferry. The driver even stayed behind without informing us and only left after confirming that we managed to get the ferry tickets. The Hotels.com and Expedia staff was also very helpful and went out of their way to help us with settling subsequent matters in our time of need."

"Beautiful hotel in great setting loved the bikes for getting around. Staff were really helpful and always available. Happy to recommend"

"Room was clean and the staff was friendly and helpful. Overall a good stay at Natra."