Verified
8/10 Good
Amber
26 May, 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we checked in at night a gentleman named Josh was attending the desk. We got a feel for the type of area we were in because the doors were kept locked at night. That may just be a hotel policy, but the surrounding area seemed pretty bad when we were in town the next day. Josh was super friendly, he was professional and helpful. Their card reader malfunctioned and wouldn’t read my card; He said it was a common issue and apologized for the problem. He seemed to have to deal with the issue a lot because he was able to get it to read my card pretty quickly. The room we got was facing the pool. We checked in close to 10pm so we didn’t see until the morning the pool was damaged with a pool cover over it. The vanity light didn’t work in the room, but the mini fridge did, as did the hot shower, the tv, the ac, and the other lights in the room. The towels were clean and the beds didn’t have any bed bugs. My boyfriend read the other reviews online and was stressing about everyone saying there were bed bugs and their card information was stolen. I personally checked the beds. The headboards, corners, sheets, pillowcases, etc were all clear of any bugs. Maybe we got a clean room, but there weren’t any in our room. There was no coffee but there was a coffee pot. We were only in for one night To sleep before we went to the hospital to visit family in critical condition. There are places to eat nearby and the hotel seemed packed. We were only there because of the closeness to UAB and $
Amber
Stayed 1 night in May 2024
