Blacktown City Council Holidays

Great location - excellent staff

An old hotel which has had some renovations completed that has modernized parts of it. Our room was updated and very clean, however it was small. Barely room to move. The bathroom was lovely and new but no bench space for anything which was annoying. The balcony was standing room only, you couldn't fit a chair out there. The rooms were close to each other therefore it was extremely noisy. Our neighbours had no respect and aswell as talking loudly, they were banging their doors closed, constantly late at night and very early in the morning at 6.30am. The corridors were small and narrow. The renovations in the rooms seem nice enough however the corridors look like they need more work. The pool and spa is outdated and the gym had minimal equipment. The staff were lovely and the reception area was nice and cosy. Overall you will get what you pay for at this hotel. Having said this, we enjoyed our stay, but I probably wouldn't stay again.

The property is in a great location, walking distance to shops and china town. The house keeping was not perfect but generally it is in clean condition.

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Yes kitchen was equipped