We spent $450 for one night and our room was mediocre at best. The property is lovely no doubt, but the lights that line the fence and make everything look magically were only partially lit. The property was supposedly full but there was no fire on a nice autumn night to enjoy in the pit.
We went down for dinner to the restaurant with many many open tables and were told that they had no availability. They told us we could eat in the bar but there was no open seating there. We said we would go to our room and order room service but were then told they only had 2 chefs and they were not be providing room service, even though at check in we were given room service menus and invited to order for breakfast lunch or dinner.
Everyone was very nice. We checked out the same evening and were given a full refund.
I realize it is very difficult to find people to work these days but the price charged per night is not moderate… so if the service provided is not top notch , they might want to think about reducing their rates.