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Reviews of The Alana Hotel and Conference Sentul City by ASTON

4 out of 5
The Alana Hotel and Conference Sentul City by ASTON
Jl. Ir. H. Juanda No 76, Sentul City, Bogor, West Java

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 41 reviews" "
Rating 8 - Good. 18 out of 41 reviews" "
Rating 6 - Okay. 3 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

shower hot water not consistent.
Stayed 5 nights in Oct 2023
Response from Benny on 1 Nov,2023
Dear valued Guest,Warmest greeting from The Alana Sentul City!Thank you for staying with us and shared your feedback.We do apologized that regarding the hot water. Our engineer already checked and fixed the issue immediately afterwards.Again thank you and we look forward to welcoming you again with a more memorable experience.Kind regards,Benny IrnaldyGeneral Manager

2/10 Terrible

Brian

Stayed 3 nights in Jan 2023

8/10 Good

Robert

Stayed 1 night in Aug 2022

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Sentul City
The staff was very friendly and helpful, especially Amelia. The sky bar, Vertical is superb. The chief was accommodating with my request during dinner on the 3 Aug 22.
Stayed 3 nights in Jul 2022

8/10 Good

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are all wonderful. My only complaint is when the hotel is busy, the shower temperature regulation is off. Hot to cold every few seconds, wasn’t a problem on less crowded days. Otherwise great stay
Stayed 4 nights in May 2022

8/10 Good

Indra Mantik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Betty linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2021

2/10 Terrible

Adibah

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Aadisht

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Aadisht, Warmest Greetings from The Alana Sentul! We would like to thank you for your rating through this survey. Hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room. Room came with a balcony to chill at. Nice big pool and gym.
Stayed 5 nights in Oct 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Traveler, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us, I am delighted to learn that our service and facilities could exceed your expectations. We look forward to welcoming you back soon! Best Regards, Benny Irnaldy General Manager

8/10 Good

Chun Whye

Liked: Cleanliness, room comfort
Shower mixer cannot control water temperature. Hot & cold water streaming alternately. Got body burnt. Almost happens in every rooom that was booked (booked 4 rooms) 2 of 4 Lifts not working throughout 4 days stay. Indicates poor maintenance Like the big screen TV. Good breakfast
Stayed 3 nights in Aug 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Chun Whye, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and thank you for let us know the areas you liked and others you didn't, so that we might learn more about how to improve our property and service for our guests. Regarding to inconvenience about hot water and elevator issues, related department already noticed and proper action has been taken to avoid similar occurrence. Once again thank you for your feedback, we hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Benny on 11 Oct,2019
Dear Valued Guest, Warmest greetings from The Alana Sentul! Thank you for your perfect rating through Expedia. We are all looking forward to welcoming you back in the nearest time! Best Regards, Benny Irnaldy General Manager

4/10 Poor

Rick

Disliked: Property conditions & facilities, room comfort
Fails on 2 of the 3 most important Hotel criteria
I travel for Business about 120 days of the year. The most important criteria for a Hotel are Cleanliness, the bed, the shower and then everything else in that order. The Alana Hotel was built in 2017 so it hasn't had time to build up lots of grime so i give it an ok there. The bed was terrible!! Two twin box springs shoved together with a 5cm thick mattress pad thrown over the top to simulate a king size bed. The shower Oscillated from hot to cold, fortunately it was big enough to dance in and out of the water to avoid being scalded.
Stayed 2 nights in Aug 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Rick, Warmest greetings from The Alana Sentul! I regret to learn about your experience which happened in the hotel, particularly the facilities in our room you have mentioned. We deeply regret the disappointment caused, Rest assured related department already noticed and proper action has been taken to avoid the similar issue happen again in the future. Once again thank you for your feedback, that can surely improve our service and facilities more. We hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2018

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family
Stayed 3 nights in Nov 2018

10/10 Excellent

Opay, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but unfortunately the food is not good enough.. should be improve on the taste of food
Stayed 1 night in Nov 2018

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Daniel Hutagalung on 19 Oct,2018
Dear Moses, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and I am delighted that you had an enjoyable time. We are most certainly looking forward to your next visit to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager

8/10 Good

gary, jakarta

Liked: Cleanliness, staff & service, room comfort
Not good for non muslim
The hotel is very nice but still being completed I had to walk over plastic coverings to get to room Also it is very close to a large mosque so was awoken around 4 am by the morning call to prayer and then kept awake for an hour as the sermon was broadcast So if you want a good night sleep I dont recommend
Stayed 1 night in Sep 2018
Response from Daniel Hutagalung on 14 Nov,2018
Dear Gary, Warmest greetings from The Alana Sentul! We are pleased to have you staying with us and very happy to read through the areas you liked and others you didn't, as it will help us to improve our service and facilities. It was indeed that some facilities still not ready yet, our commitment to investing in our property still ongoing with kidsclub and skylounge which will be soon available. Thank You for your feedback, we are all looking forward to welcoming you back in the near future! Best Regards, Daniel Hutagalung General Manager

10/10 Excellent

Dong Hyun

Pleasant stay
It was a very pleasant stay on a quite area. The staff was nice and could speak good English.
Stayed 3 nights in Aug 2018
Response from Daniel Hutagalung on 5 Sept,2018
Dear Dong Hyun, Warmest greetings from The Alana Sentul and thank you for sharing your feedback through Hotels.com! It was such a pleasure to have you staying with us, and we are delighted to know that we were able to give you the satisfaction you expected with our services. I look forward to having an opportunity to welcome you back to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager

6/10 Okay

Liana

Awesome housekeeping guy, aweful terrible handyman
The drain in our shower room was clogged. I caled them and expline was going on. They sent housekeeping guy ti check it, and after that the handy man came alone. He went inside my shower room with his outside shoes. After he fixed it, he went out with his wet dirty shoes and walked all over till the almost to bedroom. When I asked him to ask the housekeeping to clean it up again, he arrogantly said to me to call the housekeeping bymyself. After a long trip, I expect it to have nice clean room with nice staff which I found it from the other staff. This hotel is managed by aston, they should managed all their staff properly .
Stayed 1 night in Aug 2018
Response from Daniel Hutagalung on 22 Aug,2018
Dear Liana, Thank you very much for taking the time to review The Alana Sentul on Hotels.com . I do apologize for the problems that you encountered during your last stay with us. Rest assured your comments have been shared to the respective department for their concern and follow up. Once again thank you for highlighting the drainage issue in the room. We will look into it and ensure rectification is done and a proper coaching have been established to our staff to avoid similar occurrence. We look forward for the opportunity to welcome you back to our hotel in the near future! Best Regards, Daniel Hutagalung General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience for big family
brand new hotel. no fitness center or spa yet. check in took so long, room was not ready until 4pm. good room, good pool, good Wi-Fi. wide variety and good appearance breakfast but no taste except bread and fruit section. ;) nice, helpful and smiling staffs.
Stayed 2 nights in Jun 2018
Response from Daniel Hutagalung on 23 Jun,2018
Dear Valued Guest, Warmest greetings from The Alana Sentul and thank you very much for sharing your experience during stay with us! Your kind comment regarding our facilities and staff helpfulness are highly appreciated. Please be informed that we are on progress developing other facilities such as fitness center, spa and kids club to deliver better experience to our guest. In addition I took a note your feedback regarding the room readiness and breakfast quality, rest assured I had shared it to the respective department to be reviewed. Thank you once again for your feedback and we do look forward to welcoming you back in the very near future. Best Regards, Daniel Hutagalung General Manager

8/10 Good

Rasyid, Depok

Liked: Cleanliness, property conditions & facilities, room comfort
Nice new hotel....with nice food & pool
Nice hotel with big pool, nice food, nice room, location is near Toll Exit, near Giant Sentul, across Ah Pong Restaurant, affordable buffet dinner in Restaurant
Stayed 2 nights in Jun 2018
Response from Daniel Hutagalung on 23 Jun,2018
Dear Rasyid, Warmest greetings from The Alana Sentul and thank you very much for sharing your experience through expedia! Your kind remarks about our location, food and facilities are highly appreciated. Please accept our sincere apology for the inconvenience you had during your stay. Your feedback have been shared to our Executive Housekeeper. We look forward for the opportunity to welcome you back to our hotel in future. Best Regards, Daniel Hutagalung General Manager

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
The Alana Hotel, Bogor.
Whilst the room was very clean, the AC worked really well kept the room nice and cool, we also had a great view from our balcony. The bad is that some of the staff are lazy and can not even follow their own guidelines, my wife wanted to order room service for lunch as the booklet in the room stated 24hrs to be told by a lazy incompetent female staff member that room service is NOT available 24hrs and only from 6pm, this we found out to be incorrect by another staff member at the front desk.
Response from Daniel Hutagalung on 27 May,2018
Dear David, Warmest Greetings from The Alana Sentul! Your kind words about our room cleanliness and view are highly appreciated. Please accept our sincere apology for the inconvenience you had during your stay. Rest assured that your feedback had been shared to our F&B Director to be reviewed. We are all looking forward to welcoming you back in the near future and give you service that meets your expectation. Best Regards, Daniel Hutagalung General Manager

8/10 Good

ki chul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

DONGHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Yoshihiro

Stayed 1 night in May 2023

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with best service
Best hotel, best service. Especially the front office staff was excellent.
Stayed 1 night in Jul 2022

10/10 Excellent

SANGJIN

Stayed 1 night in Jun 2022

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Benny Irnaldy on 24 Feb,2022
Dear Bobby, Warmest greetings from The Alana Sentul! Thank you for sharing your feedback during your stay with us, We are delighted to learn that our service and facilities could meet your expectations. We hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Ivo fitrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Benny Irnaldy on 24 Feb,2022
Dear Ivo fitrian, Warmest greetings from The Alana Sentul! Thank you for the perfect score, we are glad to learn that you had an exceptional stay. We look forward to welcoming you back soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Seiji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Benny on 10 Mar,2020
Dear Seiji, Warmest greetings from The Alana Sentul! Thank you for the five star review! We are delighted to learn you had an exceptional stay. We look forward to welcoming you back in the very near future! Best Regards, Benny Irnaldy General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pengalam di Alana Hotel
Kamar cukup baik, buffet restaurant sangat bervariasi baik pada pagi/siang dan malam. Salah satu kekurangan hanya complimentary water di ruangan sangat terbatas, dan tidak boleh minta lagi.
Stayed 4 nights in Dec 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Valued Guest, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and thank you for let us know the areas you liked and others you didn't, so that we might learn more about how to improve our property and service for our guests. We look forward to welcoming you back soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Hengky Susanto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Hengky Susanto, Warmest Greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation and your rating describe how a most delightful experience during stay with us. We look forward to welcoming you back in near future! Best Regards, Benny Irnaldy General Manager

8/10 Good

Saleh

Liked: Cleanliness, staff & service, room comfort
جدد ولا يصلح للسياح للاعمال فقط
المكان جيد ولاكن ليس للسياح انما لرحلات العمل فقط
Stayed 3 nights in Aug 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Saleh, Warmest Greetings from The Alana Sentul! We would like to thank you for your rating through this survey. Hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

yazeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ملكي
افضل فندق خدمات استقبال وافطار كل شيء ملكي
Stayed 7 nights in Aug 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear yazeed, Warmest greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation and your rating describe how a most delightful experience during stay with us. We look forward to welcoming you back in the near future! Best Regards, Benny Irnaldy General Manager

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Beaucoup travaillé, à l'hotel que le soir. Un seul restaurant
Stayed 4 nights in Jul 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Francois, Warmest Greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation and your rating describe how a most delightful experience during stay with us. We look forward to welcoming you back in near future! Best Regards, Benny Irnaldy General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Benny Irnaldy on 14 Dec,2019
Dear Andrew, Warmest Greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation through this survey and It's a pleasant for us to know that you had an enjoyable stayed with us. We look forward to welcoming you back in nearest future! Best Regards, Benny Irnaldy General Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel, clean, neat and friendly staff with smile.
Stayed 1 night in Oct 2018
Response from Daniel Hutagalung on 15 Nov,2018
Dear Jason, Warmest greetings from The Alana Sentul! I am pleased to hear that our service and facilities could meet your expectations. We are certainly looking forward to welcoming you back to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager

8/10 Good

yong seob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변 지역은 현지 로컬 식당이 많이 있고 걸을수 있는 장소도 조금 있다 호텔 옆에 예배를 드릴수 있는 큰 장소가 있어서 새벽에 잠에서 일어날수 있으나 편안하고 푹신한 침대는 잠을 편안하게 이루기에 참 좋다 주변 로컬식당이 있지만 외국이 입맛이 맞지 않는다면 호텔 내 식당에서 주문해서 먹을수 있는 치킨요리는 무척 인상 적이었다
Stayed 1 night in Aug 2018

8/10 Good

Muni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Sangat dekat dengan pasar Ah Poong. Tapi sayang disekitar hotel tidak ada minimarket dan di area hotel tidak ada ATM center, harus ke ah poong dulu. Overall semua bagus..kebersihan, keramahan, fasilitas ok. Wifinya bagus, makanan enak. tapi sayang di web saya mendapat free breakfast untuk 3 orang, saya dengan 2 anak saa yg 11 dan 13 tahun. anak saya yg kedua harus membayar setengah. padahal tertulis breakfast free for 3 person
Stayed 1 night in Jul 2018
Response from Daniel Hutagalung on 4 Aug,2018
Dear Muni, Warmest greetings from The Alana Sentul and thank you for sharing your feedback during your recent stay with us! Your kind remarks about our location, service and facilities are highly appreciated. In addition please be advised that the total pax of breakfast inclusion only valid when you booked through our hotel website directly. Once again thank you for your feedback, and we look forward for the opportunity to welcome you back to The Alana Sentul in the near future! Best Regards, Daniel Hutagalung General Manager