Calle 93 Número 12 41 Chicó, Bogotá, Distrito Capital
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I really recommend this Hotel. It’s so walkable to Parque 93, and all the restaurants in the corner are nice
Carlton
Stayed 2 nights in Apr 2024
Response from Oscar Tocua. on 29 Apr,2024
Dear CarltonThank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
10/10 Excellent
Robert
Business traveller
23 Apr,2024
Liked: Cleanliness, staff & service
Good
Robert
Stayed 4 nights in Apr 2024
Response from Oscar Tocua on 23 Apr,2024
Dear Robert,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience. Cordially, Oscar Tocua M. Team Novotel Bogotá Park 93Guest Service Novotel Bogota Park 93
Dear Collen,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear Paul,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experienceCordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Very well kept and decent property. In a safe place and the breakfast with almojabanas and maracuyas was great. They cleaned the house daily and did my laundry for little extra. Great for 1 week stay like mine. Only drawback was the gym had one all-function machine and 3 pieces of cardio machine, so had to sign up for week pass at nearby gym which was added cost. Hope they add more pieces and maybe even put an outdoor gym with awning as they have plenty of patio space unused on the roof where the gym is.
Sai
Stayed 7 nights in Apr 2024
Response from Oscar Tocua. on 9 Apr,2024
Dear SaiThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear Mr Brian,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
10/10 Excellent
marco
4 Apr,2024
marco
Stayed 3 nights in Mar 2024
Response from Oscar Tocua on 24 Apr,2024
Dear Marco. Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience. Cordially, Oscar Tocua M. Team Novotel Bogotá Park 93. Guest Service Novotel Bogota Park 93
8/10 Good
JOSE
Travelled with group
2 Apr,2024
Liked: Cleanliness, staff & service, amenities
Great place to stay
JOSE
Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on 2 Apr,2024
Dear Jose,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear ElkeThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experienceCordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
6/10 Okay
CATHERINE, Grand Cayman
Travelled with partner
24 Mar,2024
Hotel is ok, for a to rest your head for one night. Website says soundproof rooms, i disagree.
CATHERINE
Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on 26 Mar,2024
Dear Mrs CatherineThank you for your time to give us a feedback about your experience during your stay in our hotel, for us, it is very important to know each detail about our hotel facility and our services too.Thank you for your comments and suggestions, we are so happy and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
2/10 Terrible
Jose
23 Mar,2024
Jose
Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on 15 Apr,2024
Estimado Sr. JosePara nosotros es muy importante la información que suministran nuestros huéspedes a través de nuestras encuestas de servicio, porque de esa manera, buscamos mejorar y brindar la mejor experiencia con nosotros, queremos agradecer por el tiempo que se tomó para responder.Lamentamos por completo que su experiencia no haya sido satisfactoria.Gracias por elegirnos como su hotel en Bogotá, esperamos en una futura estadía poderle brindar una magnifica experiencia con nosotros. Cordialmente,Oscar Tocua M.Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Hotel very nice and convenient location. Did not received any VIP upgrade and the hotel staff did not made any effort to accommodate the offer.
Bendix
Stayed 5 nights in Mar 2024
Response from Oscar Tocua. on 20 Mar,2024
Dear BendixThank you for your time to give us a feedback about your experience during your stay in our hotel, for us, it is very important to know each detail about our hotel facility and our services too.Thank you for your comments and suggestions, we are so happy and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
The hotel is located in a very convenient area. A lot of restaurants, bars, and easy to walk around.
Lucia
Stayed 5 nights in Mar 2024
Response from Oscar Tocua. on 13 Mar,2024
Apreciada Lucia,Es gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
6/10 Okay
Dennysse
Travelled with family
29 Feb,2024
Liked: Cleanliness, staff & service
Se encuentra en un lugar muy bonito sobre todo en las noches para caminar, el hotel está en buenas condiciones el personal muy amable, por mejorar almohadas no muy cómodas y las camas muy pequeñas
Dennysse
Stayed 2 nights in Feb 2024
Response from Oscar Tocua. on 1 Mar,2024
Estimado Sr Dannysse,Queremos agradecer por compartir a través de esta página la excelente experiencia que ha tenido con nosotros durante su estadía.Gracias por sus comentarios y recomendación, esperamos en una siguiente estadía, poderle de nuevo brindar una experiencia magnifica Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Amazing staff, great location, 3-5 mins from restaurants and 15 mins from the shopping malls
Andres
Stayed 5 nights in Feb 2024
Response from Oscar Tocua. on 19 Feb,2024
Dear Mr Andres,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
8/10 Good
Omar
Business traveller
16 Feb,2024
Liked: Amenities
Had a pleasant stay. Bed was comfy, location was good, the breakfast wasnt that great to be honest , just the standard.
Omar
Stayed 2 nights in Feb 2024
Response from Oscar Tocua. on 19 Feb,2024
Dear Mr OmarThank you for your time to give us a feedback about your experience during your stay in our hotel, and through our service surveyFor us, it is very important to know each detail about our hotel facility and our services too, inside each guests experience, in order to follow and to make the necessary corrections when required. We really sorry about your experience with our Breakfast in Novotel Bogotá. We are making some changes that will be improve you next experience.Thank you for your comments.Cordially,Oscar Tocua M.Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Apreciada Sra ClaraEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regresoCordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Apreciado Sr AdrianEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Apreciado DamyEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Great location, staff are nice but if you book via Expedia VIP, you don't get rewards
Stephen
Stayed 4 nights in Feb 2024
Response from Oscar Tocua. on 13 Feb,2024
Dear Mr StephenThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear Mr David,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear Mr John,Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M.Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Water in the bath was yellow. Room was much smaller and different than pictured on the website. Reception was away from the desk not answering the phone most of the time. No one helped us with our suitcases upon arrival.
Michael
Stayed 9 nights in Jan 2024
Response from Oscar Tocua. on 23 Jan,2024
Dear Mr MichaelThank you for your time to give us a feedback about your experience during your stay in our hotel, and through our service survey.We sorry for the inconvenience that we had that day with the water , it was an external situation, nothing that we expected or planned, we had never lived a similar situation, and we have made an action plan if it were to be presented again. We ask you apologize, and we are expecting a future opportunity to give you a great experience in our hotel.Cordially,Oscar Tocua M.Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
4/10 Poor
ALEJANDRO, Miami
17 Jan,2024
ALEJANDRO
Stayed 1 night in Jan 2024
Response from Oscar Tocua. on 19 Jan,2024
Estimado Sr. AlejandroPara nosotros es muy importante la información que suministran nuestros huéspedes a través de nuestras encuestas de servicio, porque de esa manera, buscamos mejorar y brindar la mejor experiencia con nosotros, queremos agradecer por el tiempo que se tomó para responder.Lamentamos por completo que su experiencia no haya sido satisfactoria, Gracias por elegirnos como su hotel en Bogotá, esperamos en una futura estadía poderle brindar una magnifica experiencia con nosotros. Cordialmente,Oscar Tocua M.Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
6/10 Okay
Omar
16 Jan,2024
Omar
Stayed 4 nights in Jan 2024
Response from Oscar Tocua. on 19 Jan,2024
Estimado Sr. OmarPara nosotros es muy importante la información que suministran nuestros huéspedes a través de nuestras encuestas de servicio, porque de esa manera, buscamos mejorar y brindar la mejor experiencia con nosotros, queremos agradecer por el tiempo que se tomó para responder.Lamentamos por completo que su experiencia no haya sido satisfactoria, Gracias por elegirnos como su hotel en Bogotá, esperamos en una futura estadía poderle brindar una magnifica experiencia con nosotros. Cordialmente,Oscar Tocua M.Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
10/10 Excellent
Peter Nagy Sedky
7 Jan,2024
Peter Nagy Sedky
Stayed 9 nights in Dec 2023
Response from Oscar Tocua. on 29 Jan,2024
Dear Mr Peter,Thank you for your scored us, and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Response from Team Novotel Bogotá Parque 93 on 10 Jan,2024
Dear Mr. GerardoThank you to sharing us your opinion about your recent stay in Novotel Bogotá Parque 93. We apologize about your experience and your dislike in general. For us is very important to work for give you a better service and we hope to have another opportunity to give a better experience.
Response from Equipo Novotel Bogotá Parque 93. on 10 Jan,2024
Apreciado Sr. JoseAgradecemos su tiempo al permitirnos conocer su opinion sobre su reciente estadía en Novotel Bogotá Parque 93. Nos alegra enormemente haber cumplido con sus expectativas. Esperamos muy pronto volver a contar con su visita y logremos brindarle la mejor experiencia.
10/10 Excellent
Grace
30 Dec,2023
Grace
Stayed 3 nights in Dec 2023
Response from Oscar Tocua. on 22 Jan,2024
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear Dennis,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
10/10 Excellent
Hellen
Travelled with partner
26 Dec,2023
Liked: Cleanliness, staff & service
Hellen
Stayed 5 nights in Dec 2023
Response from Oscar Tocua. on 27 Dec,2023
Estimada Hellen,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Located in a nice area in Bogota with near by restaurants and shopping centers. Safe area and friendly staff. Rooms ok.
horacio
Stayed 1 night in Dec 2023
Response from Oscar Tocua. on 27 Dec,2023
Apreciado Sr, HoracioGracias por compartir su magnífica experiencia con nosotros, gracias por el reconocimiento a nuestra comprometida labor.Esperamos en una futura estadía, brindarle otra maravillosa experiencia con nosotros.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
10/10 Excellent
Daniel, Wolli Creek
24 Dec,2023
Daniel
Stayed 8 nights in Dec 2023
Response from Oscar Tocua. on 15 Jan,2024
Apreciado Sr Daniel. Es gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regresoCordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
convenient location to shopping and eating. Vert safe area. Strongly recommend
JANGWOOK
Stayed 3 nights in Dec 2023
Response from Oscar Tocua. on 27 Dec,2023
Dear JangwookThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
Dear Kapil,Thank you for your scored us, and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
10/10 Excellent
Janette
Travelled with family, Travelled with partner, Travelled with group
Very well located since most tours starting point is parque de la 93. At the hotel you can coordinate a taxi that can give you city tours and things like that, you just need to arrive and they take care of your stay. Kuddos to yhe amazing Gilberto which treated us very kindly and very friendly. We will come back.
Janette
Response from Oscar Tocua. on 7 Feb,2024
Dear Janette,Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
10/10 Excellent
Carlos, Debary
Business traveller, Travelled with partner
18 Dec,2023
Liked: Cleanliness, staff & service, amenities
Great Location, walking distance to many restaurants, shopping centers, parks, etc, Great security, Great food, great staff. You won't really need to leave the area to enjoy visit.
TRAFIC is terrible there but also the same everywhere in Bogota..
On Friday evening it get very NOISE music, party and many people all around.
Carlos
Stayed 3 nights in Dec 2023
Response from Oscar Tocua. on 21 Dec,2023
Estimado Sr Carlos,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Dear Karel,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
This hotel is excellent a lot less than the hotels. Only 6 blocks away and the area it's in is really good. Could not recommend higher. It's my go to hotel in Bogota.
Seth
Stayed 2 nights in Dec 2023
Response from Oscar Tocua. on 11 Dec,2023
Dear Mr SethThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
The front desk people were extremely helpful and friendly. The facilities and room amenities were of excellent condition. I defenitely will stay here again, without hesitation. Thank you!
Juan
Response from Oscar Tocua. on 13 Feb,2024
Apreciado Sr JuanEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
4/10 Poor
Tamilla
6 Dec,2023
Liked: Staff & service
Tamilla
Stayed 1 night in Dec 2023
Response from Oscar Tocua. on 27 Dec,2023
Estimada Tamilla,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Dear Alana,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93
A nice place to stay. Good location and value for money.
Surendra
Stayed 4 nights in Nov 2023
Response from DannaC on 5 Dec,2023
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93
10/10 Excellent
Paola
21 Nov,2023
Paola
Stayed 2 nights in Nov 2023
Response from Oscar Tocua. on 12 Dec,2023
Apreciada Paola,Gracias por compartir su magnífica experiencia con nosotros, gracias por el reconocimiento a nuestra comprometida labor.Esperamos en una futura estadía, brindarle otra maravillosa experiencia con nosotros.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
6/10 Okay
Nelly
17 Nov,2023
Liked: Cleanliness
La recepcionista muy maleducada y poco colaboradora . Los hombres muy amables , quitaron el agua el sábado en la noche y la opción que me dio la recepcionista fue irme comí si fuera tan fácil irse
Nelly
Stayed 4 nights in Nov 2023
Response from Oscar Tocua. on 21 Nov,2023
Estimada Sra Nelly,Queremos agradecer el tiempo que se tomó para responder nuestra encuesta, para nosotros es de mucha importancia conocer de primera mano, cada experiencia vivida por nuestros huéspedes, de esta manera realizamos la retroalimentación o ajustes que se requieran. Lamentamos que su experiencia no haya sido completamente satisfactoria, le pedimos disculpas por la situación que la incómodo. Como le menciono anteriormente, es importante para nosotros conocer los detalles de las experiencias de nuestros huéspedes, para proceder con el respectivo seguimiento al personal y realizar la respectiva retroalimentación. Gracias por elegirnos como su hotel en Bogota, esperamos a futuro brindarle una mejor experiencia.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
muy buena atencion de todos en el restaurante. excelente desayuno.
Carlos
Stayed 4 nights in Nov 2023
Response from Oscar Tocua. on 20 Nov,2023
Apreciado CarlosEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
good hotel, the gym needs to be improved some machines are no safe
felipe
Stayed 2 nights in Nov 2023
Response from Oscar Tocua. on 15 Nov,2023
Apreciado Sr Felipe,Gracias por tan valiosos comentarios los que ha compartido aquí, estaremos muy a gusto de prestarle nuestro mejor servicio en una próxima estadía.Para nosotros es muy importante generar las mejore experiencias a nuestros huéspedes, nos esforzamos a diario por lograr siempre lo mejor, por supuesto que revisaremos lo que nos menciona del gimnasio. Esperamos pronto regreso,Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
Dear Jose,Thank you for your scored us, and we are expecting the opportunity to give you a new great experience in your next stay.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.
The staff was very courteous and went out of their way to make our stay enjoyable. Of particular mention was Jhon Jairo, the dining room manager. He remembered what we liked to eat for breakfast and ensured he had them ready when we arrived in the restaurant. Outstanding service in all respects. We were very happy with the attention we received from Jhon.
Kenneth
Stayed 3 nights in Nov 2023
Response from Oscar Tocua. on 14 Nov,2023
Dear Kenneth,Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93