Newish hotel with large and comfortable rooms. Bathroom was great. Everything clean. Large window. Cozy restaurant in the first floor. Spa amenities are a plus. Safe and good location.
Room service staff needs improvement though:
They didn’t get my order completely right every time I had room service (3 days). Also, it’d be better if for hot drinks such as coffee, they let the guest prepare it and serve it. It’d be better if they served coffee and milk separately for the guest to pour. Instead, they send these drinks served already (gets coldish quickly) and don’t follow preferences (I requested a light coffee every time and I always got extremely dark coffee - lots of coffee, little milk). They also forgot sugar most of the time or offered just one small packet.
I ordered regular coke, got Diet Coke every time.
They are quick to say “no” if you order something outside the menu or at different times. And the options are limited or nonexistent for common stuff such as bread, and typical beverages such as hot chocolate and juices or fruit. If you want something simple that is not on the menu such as cheese sandwich, eggs or arepa, they say no.
Breakfast downstairs in the restaurant was good. They had breads, eggs to order, natural juices and cereals.