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Lovely property, Staff was amazing. I got sick from eating heavy food from another place and staff brought me tea to make me feel better and was checking on me, for that I give them a 5 stars!
SELENIA
Stayed 7 nights in Dec 2023
Response from Hotel Bs Rosales on 28 Dec,2023
Thank you Selenia for your comment, we are glad to know that your stay was very good, we hope to see you again soon.Regards,
WI-FI range was really bad. Didn't have internet most of the time. Otherwise it was a really nice place to stay.
Osmar
Stayed 2 nights in Sep 2023
Response from Hotel Bs Rosales on 6 Oct,2023
Mr. Garcia,We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests, we regret the inconveniences presented with the internet service, we will follow up on this inconvenience. We hope to have your visit again in a future stay. Best regards , Customer service department
Estimada Sra. Alexandra,Agradecemos sus buenos comentarios, los cuales nos animan a seguir trabajando para lograr a satisfacción de nuestros huéspedes. Esperamos poderla atender nuevamente en el Hotel, Cordial saludo, Departamento de Servicio al Cliente
Excelente todo ! Sobretodo la atención y servicio!
virginia
Stayed 4 nights in Sep 2023
Response from Sra. Virginia Fernández on 18 Sept,2023
Estimado Sra Virginia.Agradecemos sus buenos comentarios, los cuales nos animan a seguir trabajando para lograr a satisfacción de nuestros huéspedes. Esperamos poderlo atender nuevamente en el Hotel, Cordial saludo, Departamento de Servicio al Cliente.
8/10 Good
Ben Y.
Travelled with partner
8 Sept,2023
Liked: Cleanliness
The hotel is in good condition with a compatible price. It's a little far from cultural district. The sink was blocking when we checked in, and no free water bottles. 3.5 stars
Ben Y.
Stayed 2 nights in Aug 2023
Response from Hotel Bs Rosales on 9 Sept,2023
Dear Mr. Ben,We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. We look forward to serving you again at our Hotel. Regards, Customer Service Department
Buenas noches Sra. Caterina.Reciba un cordial saludo, nos alegra que su estadía haya sido de su agrado, esperamos volver a contar con su visita en una próxima oportunidad y así hacer de su estadía más placentera , agradecemos su opinión.
Very nice place, convenient location, super super nice staff, i wanna come back to bogota and i would definitely stay there again.
Rene
Stayed 4 nights in Jul 2023
Response from Hotel Bs Rosales on 13 Aug,2023
Dear Mr., We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. We look forward to serving you again at our Hotel. Regards, Customer Service Department
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
Personal muy atento; zona segura y con opciones para comer fuera.
Arturo
Stayed 4 nights in Jul 2023
Response from Hotel Bs Rosales on 24 Jul,2023
Estimado Sr. ArturoAgradecemos sus buenos comentarios, los cuales nos animan a seguir trabajando para lograr a satisfacción de nuestros huéspedes. Esperamos poderlo atender nuevamente en el Hotel, Cordial saludo, Departamento de Servicio al Cliente
Estimado Sr. Lee,Agradecemos sus buenos comentarios, los cuales nos animan a seguir trabajando para lograr a satisfacción de nuestros huéspedes. Esperamos poderlo atender nuevamente en el Hotel, Cordial saludo, Departamento de Servicio al Cliente.
10/10 Excellent
Lee
Business traveller
2 Jun,2023
Liked: Cleanliness, staff & service, room comfort
Good, safe, clean with great service
Great service, good and safe location. Could use some minor repairs. My particular room had some minor issues including:
* bathroom door was warped, making closing and opening very difficult
* mini-fridge was noisy, and had habit of making about 2 loud popping sounds every hour or so
Lee
Stayed 3 nights in May 2023
Response from Hotel Bs Rosales on 8 Jun,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. We will take into account the observations that you make to us, which does not help to improve in these aspects. We hope to be able to serve you again in our Hotel. Regards, Customer Service Department
Very quiet for a good night sleep, attentive staff, great restaurants at walking distance!!
Michella
Stayed 4 nights in May 2023
Response from Hotel Bs Rosales on 24 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
BS Rosales is perfectly situated close to downtown, with exceptional service, immaculate rooms, and a terrific breakfast. Would definitely stay again!
Jamison
Stayed 7 nights in Apr 2023
Response from Respuesta Hotel Bs Rosales on 15 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
10/10 Excellent
Laura
8 Apr,2023
Laura
Stayed 4 nights in Apr 2023
Response from Hotel Bs Rosales on 15 May,2023
Agradecemos sus buenos comentarios, los cuales nos animan a seguir trabajando para lograr a satisfacción de nuestros huéspedes. Cordial saludo, Departamento de Servicio al Cliente
Great stay, the area is great, residential upscale with many great places to eat. Very accessible for getting transportation easily i.e Uber, taxi, Cabify. Nice comfortable room, nice bar. All around one of the best places I've stayed in BOG and we travel there very often.
Madelyn
Stayed 1 night in Mar 2023
Response from Hotel Bs Rosales on 15 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
The hotel was clean and stylish. It felt very boutique. The staff were courteous and attentive. I would stay at BS Rosales again when I come back to Bogota.
Ethan
Stayed 1 night in Feb 2023
Response from Hotel Bs Rosales on 15 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
The people at breakfast were incredibly friendly and the food is very decent but the people at the reception were not friendly. It was very interesting that they only give one key per room and when my daughter asked for another one they were not very kind to her, almost refusing to give her the key and reminding her that she had to return it. The people at the reception have no idea that it is a VIP guess and they don't even try.
Nice place in excellent location.
Breakfast is not included, but there are superb options around!
Room was a little warm, but you open the window fo a while and that is enough.
German
Stayed 4 nights in Dec 2022
Response from Hotel Bs Rosales on 15 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
Everything was wonderful, the staff were friendly, the area very clean and the location excellent for the kind of business,
Nice staying! I definitely recommend this place and of course I will choose this motel once again !
Clean, comfortable, great service, great location, fair price. What else is there?
Verified traveller
Stayed 3 nights in Oct 2022
Response from Hotel Bs Rosales on 15 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Kind regards, Customer Service Department
Great comfortable clean hotel. Will definitely be staying there again.
Verified traveller
Stayed 1 night in Nov 2022
Response from Hotel Bs Rosales on 15 May,2023
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests. Regards, Customer Service Department.
6/10 Okay
Chris
25 Nov,2022
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is good, but that's about it. The bed was uncomfortable. The don't have A/C so you have to crack the windows for a breeze. But, it's noisy outside with cars honking every few minutes, so you're not able to sleep well at all. Breakfast was a joke, too. You're better off going to a restaurant nearby.
Great location, friendly staff. This was my second time staying at this hotel and I will return.
Carol
Stayed 2 nights in Oct 2022
Response from Dpto. Servicio al Cliente on 27 Oct,2022
Dear Ms. Carol:We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.We hope to continue serving you at the Hotel.Best regard,Customer Service Department
A nice Hotel, convenient location, friendly Staff, food is great, Rooms are modern and comfortable. I liked the quiet environment. I will definitely stay there again next time!
Arsenio
Stayed 1 night in Sep 2022
Response from Dpto. Servicio al Cliente on 5 Oct,2022
Dear Mr. Arsenio:We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.We hope to welcome you again at the Hotel.Best regard,Customer Service Department
Very nice stay, the only thing I would say I didn’t like was that there was no breakfast provided .
Erika
Stayed 4 nights in Sep 2022
Response from Dpto. Servicio al Cliente on 22 Sept,2022
Dear Ms. Erika:We appreciate your good comment, which encourage us to continue working to achieve the satisfaction of our guests.The Hotel offers you the option of reserving accommodation with breakfast included or if you prefer, you can buy it at the Front Desk. This service is available in the Hotel restaurant from 6:30 a.m. at 9:30 a.m. from Monday to Friday. And on weekends from 7:00 a.m. until 10:00 a.m.We hope to welcome you again at the Hotel.Best regard.Customer Service Department
el gimnasio tiene una sola maquina y estaba danada, El internet lentisimo me toco ir a un cafe cerca a trabajar. Por la tarde no se que arreglo estaban haciendo y el oor era fuerte y toxico me toco salirme del hotel tipo 7 pm porque no aguantaba el olor. El gerente dijo que nos iba a dar u na cortesia en compensacion y despues nunca aparecio
sergio
Stayed 2 nights in Aug 2022
Response from Dpto. Servicio al Cliente on 16 Sept,2022
Estimado Sr. Jiménez:Nuevamente le expresamos, como en el mensaje anterior, nuestras más sinceras disculpas por los inconvenientes presentados.Lamentamos la mala experiencia que tuvo en el Hotel y no tener una nueva oportunidad, como nos lo expresa, de poderle atenderle nuevamente.Cordial saludo,Departamento de Servicio al Cliente
Response from Dpto. Servicio al Cliente on 30 Aug,2022
Agradecemos su calificación, la cual nos anima a seguir trabajando para lograr la satisfacción de nuestros huéspedes.Esperamos poderle atender nuevamente en el Hotel.Cordial saludo,Departamento a Servicio al Cliente
Response from Dpto. Servicio al Cliente on 16 Aug,2022
Estimada Sra. Natalie:
Agradecemos su buena calificación, la cual nos anima a seguir trabajando para lograr la satisfacción de nuestros huéspedes.
Esperamos poderle atender nuevamente en el Hotel.
Cordial saludo,
Departamento de Servicio al Cliente
Excellent overall service and the location of the hotel was optimal. Close to a ton of bars and restaurants. Would recommend
Joaquin
Stayed 4 nights in Aug 2022
Response from Dpto. Servicio al Cliente on 7 Aug,2022
Dear Mr. Joaquin
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at the Hotel.
Best regard,
Customer Service Department
Very nice hotel! Great location and all Staff super friendly!!!
Manuela
Stayed 2 nights in Aug 2022
Response from Dpto. Servicio al Cliente on 5 Aug,2022
Dear Ms. Manuela:
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at the Hotel.
Best regard,
Customer Service Department
Excellent location, friendly staff and comfortable rooms
Maria Adriana
Stayed 5 nights in Jul 2022
Response from Dpto. Servicio al Cliente on 21 Jul,2022
Dear Ms. María Adriana:
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at the Hotel.
Best regard,
Customer Service Department
Response from Dpto. Servicio al Cliente on 19 Jul,2022
Dear Mr. Steven:
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at the Hotel.
Best regards,
Customer Service Department
I found the hotel very nice, clean modern. The staff were all lovely, helpful polite and always a big smile. I do intend to go back.
Steven
Stayed 2 nights in Jul 2022
Response from Dpto. Servicio al Cliente on 19 Jul,2022
Dear Mr. Steven:
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at the Hotel.
Best regards,
Customer Service Department
I like the facilities. I love the area where it is located. Great deal.
Ricardo
Stayed 2 nights in Jun 2022
Response from Dpto. Servicio al Cliente on 5 Jul,2022
Dear Mr. Ricardo:
We appreciate your good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at the Hotel.
Best regard,
Customer Service Department
Great hotel, well located and friendly staff. Highly recommended. They don't have room service but were helpful facilitating deliveries from nearby restaurants
Katie
Stayed 3 nights in Jun 2022
Response from Dpto. Servicio al Cliente on 22 Jun,2022
Dear Mrs. Katie:
We appreciate her good comments, which encourage us to continue working to achieve the satisfaction of our guests.
We hope to welcome you again at our Hotel.
Kind regards,
Customer Service Department