GHL Hotel Bioxury

The Salvaje, restaurant and bar in the lobby was great!

The staff.the breakfast.the people in the front desk. The taxi from the hotel.

The expectations of Bioxury hotel were high, as the reviews and online presented scoring/ ratings were high, reported at a 4.5 star hotel out of 5 starts. The hotel is clearly in need of maintenance, and upgrades to its common areas, and room cleanliness are critical. Our suite door locking /swipe mechanism was broken, it took hours for a resolution. Eventually the hotel relocated us to another suite, upon an hour of our request. However, the hotel was very much apologetic for the situation. We now had another opportunity to review and compare a different suite and it was in similar condition as the previous. There were visible stains on the carpet, sections of wall-paper coverings were torn, furniture was dusty with water marks; the main feature of the room, it’s extensive windows around 2 sides of the suite were dirty. The staff and personnel were friendly and you can tell they really wanted to help us have a great time, but they seem not empowered by management. Recommendations: the smell of fish out of the main Sushi/bar restaurant, and into the main lobby, elevators, during after hours, should be a big deterrent from any sushi connoisseur. Management should not have open meetings with their staff, and vendors about the hotel issues, tasks, product stocking or have disagreements with suppliers in public space. These meetings should be out of sight from guests. The breakfast was pleasant, front desk was eager to help and very helpful.