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Reviews of Hotel Oceania Bogota

3 out of 5
Hotel Oceania Bogota
Carrera 13 No. 24a - 48, Centro Internacional, Bogotá, Distrito Capital

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 274 reviews" "
Rating 8 - Good. 102 out of 274 reviews" "
Rating 6 - Okay. 38 out of 274 reviews" "
Rating 4 - Poor. 17 out of 274 reviews" "
Rating 2 - Terrible. 18 out of 274 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Yanelis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioner, very noisy and unsafe area
Stayed 4 nights in Feb 2023
Response from Gerente on 21 Feb,2023
Buenos días Estimado huésped,Miraremos que pudo haber sucedido, pero si vuelve trataremos de darle una mejor habitación en un piso más alto. Recuerde que estamos ubicado en todo el centro de la ciudad. Cordial saludo.Michel González.

4/10 Poor

Jose

Stayed 7 nights in Jan 2023

10/10 Excellent

Benjamín

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Gerente on 8 Feb,2023
Muy buenas tardes.Estimado huésped para nosotros es un gran placer atenderle.Espero que se haya llevado muchas experiencias y memorias bonita de nuestra ciudad. Vuelva pronto.Cordial saludo.

4/10 Poor

Jennifer Ileen

Travelled with group
Disliked: Amenities, property conditions & facilities
Bedroom windows do not close all the way and are very thin, you could hear all the noise from outside even late at night. The neighborhood is very unsafe, you can't walk outside after dark. There is a lot drugs and gangs hanging around. No one at the hotel spoke English not even the manger. The rooms look very old and bathroom shower was very tiny and dirty. The bedrooms were freezing, they don't have heat or air containing. I would not recommend staying there at all. I paid for a whole week of stay there and could only stay there for 1 night. I had to get another hotel which cost me a fortune because it was last minute.
Response from Michel González. on 30 Nov,2022
Muy buenas tardes,Tomaremos en cuenta sus comentarios para tratar de mejorar, muchas gracias por su mensaje.Cordial saludo.

8/10 Good

Jorge, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities
The area where is located is unsafe, needs just a little more maintenance, but very clean and very friendly people. I would recommend it, just ask the employees where not to go around there.
Stayed 1 night in Jul 2022

8/10 Good

John

Liked: Staff & service
Disliked: Amenities
Bad area
Stayed 1 night in Jun 2022

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good service.
Stayed 6 nights in May 2022
Response from Gerente on 17 May,2022
Estimado Huésped, Gracias por calificar nuestro servicio, esperamos vuelva pronto, para todo el equipo de trabajo fue un gusto servirle. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for the price. Especially impressed by the front desk staff. The included breakfasts were quite good and the kitchen staff were friendly and accommodating. Only disappointment was the location as far as restaurants and shopping.
Stayed 3 nights in Feb 2022
Response from Gerente on 16 Mar,2022
Estimado Huésped, Gracias por calificar nuestro servicio, esperamos vuelva pronto. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

6/10 Okay

Abraham

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Gerente on 17 Feb,2022
Estimado Huésped, Gracias por calificar nuestro servicio, esperamos vuelva pronto. Cordial Saludo, Hector Torres Montoya Gerente

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I am in Bogota. I love the location. 5 mins walk to National Museum, banks, restos, a nice park. 5 mins walk other direction you are in Santa Fe . The staff is friendly and professional. Internet is good. Breakfast is good. Rooms are spacious. Some have excellent mountain or city views. Many local dining options with in 200 ft. I'll stay again.
Stayed 4 nights in Feb 2022
Response from Gerente on 17 Feb,2022
Estimado Huésped, Gracias por confiar en nosotros, esperamos vuelva pronto. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

6/10 Okay

Jack

Travelled with group
Liked: Staff & service
Older rooms, clean but average at best.
Stayed 3 nights in Jan 2022
Response from Gerente on 17 Feb,2022
Estimado Huésped, Gracias por plasmar sus comentarios, vamos a revisar que pudo haber pasado con su habitación. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

8/10 Good

Ana Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bueno pero donde se encuentra ubicado no
Stayed 2 nights in Jan 2022
Response from Gerente on 27 Jan,2022
Estimado Huésped, Gracias por calificar nuestro servicio, esperamos vuelva pronto. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

6/10 Okay

Jamaal

Liked: Cleanliness, staff & service, room comfort
Bogota en Centro
I enjoyed my stay in Bogota. I will stay at this property again. It is not very luxurious, however it is centrally located and not far from lots of options.
Stayed 4 nights in Dec 2021
Response from Gerente on 4 Jan,2022
Estimado Huésped, Gracias por calificar nuestro servicio, esperamos vuelva pronto. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here when ever Im in Bogota. The staff is freindly and professional. The breakfast is good. Rooms are large with great views. Very important to me is they have hot water. I love the location . Go left out the door and a couple blocks there are restos, banks, coffee shops, a nice park , and the National Museum. Go right and 5 min walk you are in Santa Fe. Wi FI works well . Its really a great value .
Stayed 5 nights in Oct 2021
Response from Gerente on 11 Nov,2021
Estimado Huésped, Para nosotros fue un gusto atenderle y servirle. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

10/10 Excellent

Gary

Stayed 3 nights in Nov 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for Bogota. Large room with confy king bed, breakfast is good and starts early around 6 AM. Hot water. I always stay here when in Bogota. Love the location. Walk out the door and go right 5 min walk to restos, bancs, coffee shops, National Museum. Go left five min walk to Santa Fe and all it has to offer. Whats not to like?
Stayed 4 nights in Oct 2021
Response from Gerente on 11 Nov,2021
Estimado Huésped, Nos complace saber que su estadía fue agradable y placentera. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

8/10 Good

Edwin

Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
-Sheets had a hole, in addition sheets and towels were stained. -Shower sprayed water everywhere and every time the whole bathroom floor would get wet. -The bathroom roof was yellow stained. -The TV did not work. -The electricity outlets were dangerous, almost got electrocuted. -The bed was not actually a king bed but two regular beds placed together. -We would have to call the hotel to turn on the hot water everyday due to low occupancy. -There was no AC in the room. Overall, have more complains because the quality was horrific.
Stayed 7 nights in Jun 2021
Response from Gerente on 30 Jun,2021
Estimado Huésped, Gracias por sus comentarios, vamos a revisar que sucedió. ¡Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in May 2021
Response from Gerente on 8 Jun,2021
Estimado Huésped, Gracias por sus comentarios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Gerente on 14 May,2021
Estimado Huésped, Gracias por contactarse con nosotros. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Bonitas vistas y buen servicio, algo viejo pero para el precio y con desayuno incluido lo vale.
Stayed 1 night in Mar 2021
Response from Gerente on 25 Mar,2021
Estimado Huésped, Gracias por sus comentarios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, professional, and went out of their way to be helpful. The location is great. It’s a five minute walk to San Diego area with restos, banks, coffee shopS , and a nice park. The Transmilanio bus hub is also there. Go the other direction and five minutes you are in Santa Fe and can enjoy all it has to offer. There are good local eateries right across the street. Some rooms have nice view of the mountains. I plan on staying here again . Great value
Stayed 2 nights in Feb 2021
Response from Gerente on 25 Feb,2021
Dear guest, His comments are very grateful, we hope to return soon. Count on Us Always! Regards, Hector Torres Montoya Manager

10/10 Excellent

Tatyana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Very clean comfortable
Stayed 1 night in Nov 2020
Response from Gerente on 22 Feb,2021
Dear guest, Thanks for his comment. we hope to see you soon. Count on Us Always! Regards, Hector Torres Montoya Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent Its a 5 min walk to San Diego area There is a big selection of restos, banks, coffee shops and a really really nice park built into side of mountain. Go the other way and its a 5 min walk to Santa Fe and all it has to offer. Yes. Right across street is a few local eaterys with yummu empanadas
Stayed 3 nights in Feb 2021
Response from Gerente on 22 Feb,2021
Dear guest, Thank you for rating our services, we are pleased to know that your stay was a unique experience. Count on Us Always! Regards, Hector Torres Montoya Manager

10/10 Excellent

Ryan, West Palm Beach Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The staff went above and beyond to cater to all of my needs. Even coming to my room and showing me how to get the TV into English. When I needed a taxi to go sightseeing . All I had to do was go to the front desk and within minutes I had a taxi driver they trusted there to pick me up. I am an American with a very limited Spanish vocabulary. Using Google translate I was able to communicate perfectly with the staff. They then used Google translate on their phones to communicate back to me. The staff Was very dedicated to making sure everyone was using PPE protection and hand sanitizing stations throughout the whole hotel. Each Morning the staff prepared a wonderful breakfast for you. The rooftop gazebo was an excellent place to sit and relax in the afternoon and drink a couple of beers. Which was nice after a long day of sightseeing Right outside the doors of the hotel there were a few cafeteria/cantinas that had very delicious empanadas and other local delicacies. I also found a craft beer shop called BBC. It had a great atmosphere and was within about 200 yards of the hotel . The hotel is so conveniently located within walking distance to downtown, The planetarium, the National Museum of Columbia, and also the Montserrat. In the downtown area there were so many restaurants to choose from even during this time of COVID-19. I had no issues finding some great food. I would definitely consider this hotel again on my next trip back.
Stayed 2 nights in Jan 2021
Response from Gerente on 12 Feb,2021
Dear guest, Thank you for making such nice comments, at Hotel Oceania Bogota we are always ready to provide our best service, we are very pleased to know that your stay was a unique experience, we look forward to you very soon. Count on Us Always! Regards, Hector Torres Montoya Manager

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2020
Response from Gerente on 29 Dec,2020
Estimado Huésped, Agradecemos el tiempo que se tomo para calificar nuestros servicios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Location is close to a lot of tourist attractions, which is a good thing. But the actual location of the hotel is in a very sketchy part of Bogota. Like I said, it's close to many of the nice places (like La Macarena, El Centro, etc.) but we were not able to walk to any of them because of how creepy it seems in the hotel's street especially after sundown. The rooms are small and beds hard, view from window was nice. The door locks are frustrating to open, toilet seat didn't stay up so we had to use it hunched over, and the shower water jumped back and forth from cold to hot. Hotel staff is kind of nice, mostly serious though and always seemed short-staffed. One day it rained really hard and water managed to get into our room and wet our beds, all they said was "we'll have someone over to your room" and they just wiped it down. Lol. In the end, my family and I just laughed at ourselves and at our experience here! PRO: it's cheap! CON: everything else
Stayed 3 nights in Mar 2020

8/10 Good

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor relación calidad precio
La atención siempre es excelente
Stayed 1 night in Mar 2020
Response from Gerente on 17 Mar,2020
Estimado Huésped, Gracias por Preferirnos. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
If you need to be close to the downtown, and traveling on a budget, this property is barely average.
Stayed 5 nights in Feb 2020
Response from Manager on 15 Mar,2020
Dear guest, Thank you for rating our services and expressing your comments. Count on us always! Cordial greeting, Hector Torres Montoya Manager

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel, the only thing was that I had to go to the front desk and ask for blankets. But other than that, it was a good stay
Stayed 1 night in Feb 2020
Response from Manager on 15 Mar,2020
Dear guest, Thanks for choosing us. Count on us always! Cordial greeting, Hector Torres Montoya Manager

2/10 Terrible

Guy, Oklahoma

Disliked: Staff & service, amenities, property conditions & facilities
This hotel marks the absolute worst experience I've ever had staying in a hotel. Everything was terrible, I can't think of one thing that I liked about this place. But most of all the staff was so rude I would not trade like a customer whatsoever. Looking back Now I think it's kind of funny because the manager of this hotel watch me struggle to speak with the desk girl she speaks Spanish I speak English the whole time just ladies spoke English and she said nothing she just wants to struggle for about a half an hour as we argue back and forth to frustrate with each other ! Terrible management definitely lacking a customer-centric staff that is there to make your stay pleasant.
Stayed 7 nights in Feb 2020
Response from Manager on 15 Mar,2020
Dear guest, Thanks for your comments. Count on us always! Cordial greeting, Hector Torres Montoya Manager

6/10 Okay

Anonymous, Hudson, NH

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I do NOT recommend staying here at all. Pros: Budget friendly. Very close to the Trans Milenio bus service. Good breakfast. Cons: They gave us a room on the first floor right next to the road. It was impossible to sleep in the night due to the traffic noise. There’s traffic continuously throughout the night and the walls are thin as paper. Even if a person came out of the next room, we were woken up. We asked them multiple times to see if another room has become available, but they kept saying that everything is full. No AC/heater or fan in the room. Reception staff knows absolutely NO English. We checked in late and the night shift guy didn’t understand anything. In the end we had to converse through google translate. Plus, even though we were tourists, they charged us the 19% tax on the room. We showed them the tourist visa, and yet he did so. None of the other hotels during our stay in Colombia (in Cartagena) charged us the extra 19%. This was a total ripoff.
Stayed 4 nights in Feb 2020
Response from Gerente on 28 Feb,2020
Dear guest, Thank you for expressing your comments. We will review what happened to your room and suggestions. Count on Us Always! Cordial greeting, Hector Torres Montoya Manager

6/10 Okay

Verified traveller

Stayed 8 nights in Jan 2020
Response from Gerente on 28 Feb,2020
Estimado Huésped, Su calificación nos ayuda para seguir creciendo. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Gerente on 11 Feb,2020
Estimado Huésped, Agradecemos por calificar nuestros servicios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya

4/10 Poor

Miguel

Disliked: Staff & service, amenities, property conditions & facilities
1 hour check in time! Room was not clean it had wall fungus
Stayed 1 night in Feb 2020
Response from Manager on 10 Feb,2020
Dear guest, Your comments are very important for our improvement. We will check what happened with the delivery and the condition of your room. Count on Us Always! Cordial greeting, Hector Torres Montoya Manager

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel does not look like the pictures. The stuff was friendly until i made a complaint about the bed not been clean, when i went to sleep there was pubic hair and they didn't change the blankets upon my request. The area is bad. I checked out and went to a different hotel.
Stayed 2 nights in Jan 2020
Response from Gerente on 24 Jan,2020
Dear guest, Your comments are very important to us, we will review what happened to your room. Count on Us Always! Cordial greeting, Hector Torres Montoya Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Gerente on 22 Oct,2019
Estimado Huésped, Gracias por calificar nuestros servicios! Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent accommodations for a great price..👍
Stayed 5 nights in Oct 2019
Response from Gerente on 18 Oct,2019
Dear guest, Thank you for rating our services. Count on Us Always! Best regard, Hector Torres Montoya Manager

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Gerente on 10 Oct,2019
Estimado Huésped, Gracias por calificar nuestros servicios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at front desk snd breakfast buffet as well as housekeeping
Stayed 7 nights in Sep 2019
Response from Gerente on 7 Oct,2019
Dear guest, Thank you for rating us, it is our pleasure to know that we meet your expectations. Count on Us Always! Best regard, Hector Torres Montoya Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
a good place to stay, clean, good service, close to us embassy
Stayed 6 nights in Sep 2019
Response from Gerente on 3 Oct,2019
Dear guest, Thank you for rating our services. We are glad to know that your stay at the hotel was to your liking. Thanks for choosing us! Count on Us Always! Best regard, Hector Torres Montoya Manager

4/10 Poor

Gen

Disliked: Staff & service
The room was not available at 3pm for check-in. The staff was not apologetic or considerate. In fact, they didnt seem to care. No staff knew English well.
Stayed 2 nights in Sep 2019
Response from Gerente on 25 Sept,2019
Dear guest, Your comments are important to us. We will review why your room was not delivered on time. Count on Us Always! Best regard, Hector Torres Montoya Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Gerente on 23 Sept,2019
Estimado Huésped, Gracias por calificar nuestros servicios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decent location, great staff
Location is decent during the day but at night, you'll have to be careful since there's a lot of homeless people around. Room is good and comfortable, not as good as in the pictures though.
Stayed 2 nights in Jul 2019
Response from Gerente on 16 Aug,2019
ear guest, We appreciate the time it took to express your comments. Count on Us Always! Regards, Hector Torres Montoya Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great AC
Great location and price
Stayed 1 night in Jul 2019
Response from Gerente on 24 Jul,2019
Dear guest, Thank you for rating our services. Count on Us Always! Regards, Hector Torres Montoya Manager

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Gerente on 22 Jul,2019
Estimado Huésped, Gracias por calificar nuestros servicios. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Gerente on 10 Jun,2019
Estimado Huésped, Gracias por calificarnos. Cuente con Nosotros Siempre! Cordial Saludo, Hector Torres Montoya Gerente

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value with a very Comfortable stay
I was torn between staying here multiple nights or one night and staying in a better area. For the price this hotel is the best option i have had in my multiple visits to Bogota. Although it is not fancy by any means the price is great for a very comfortable and room. Check in was very easy. Breakfast was good. I guess the only downside of this hotel is the location. it is sketchy at night and a bit far from main attractions. but the value compared to what you get is great, unlike most hotels where the value is more than what you actually get.
Stayed 1 night in Jan 2019
Response from Gerente on 8 Mar,2019
Dear guest, We are pleased to know that the hotel and all the staff fulfilled their expectations. Thanks for Preferinos! Count on Us Always! Regards, Hector Torres Montoya Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good quality service. Answer all questions and gave advice where and where not to go
Stayed 2 nights in Feb 2019
Response from Gerente on 2 Apr,2019
Dear guest, Your comments are very important for all our team, we are pleased to know that we comply with your requests. Count on Us Always! Regards, Hector Torres Montoya Manager