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Lancaster House

Photo gallery

Lobby
Outdoor spa bath
Outdoor spa bath
Outdoor spa bath
Down duvets, pillow-top beds, minibar, in-room safe

Overview of Lancaster House

VIP Access

Lancaster House

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Kitchen
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationLa Castellana National Theater10 min drive
  • Popular LocationUnicentro Bogotá10 min drive
  • Popular LocationPark 9312 min drive
  • AirportBogota (BOG-El Dorado Intl.)36 min drive

Choose dates to view prices

About this area

Bogotá

Located in Bogotá, Lancaster House is in the business district and near a metro station. La Castellana National Theater and Botero Museum are cultural highlights, and travellers looking to shop may want to visit Hacienda Santa Barbara Mall and Andino Commercial Center. Travelling with kids? Consider Bogota Botanical Garden, or check out an event or a game at Movistar Arena. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.
Popular Location

What's nearby

  • World Trade Center - 9 min drive
  • La Castellana National Theater - 10 min drive
  • Unicentro Bogotá - 10 min drive
  • Park 93 - 12 min drive
  • Virrey Park - 14 min drive

Getting around

  • Bogota (BOG-El Dorado Intl.) - 36 min drive

Restaurants

  • Where to eat
  • Gatsby – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Bistro 106 – Restaurant with a bar. Serves lunch, dinner and light fare on selected days.
  • Chimney Bar – Serves light fare daily, happy hour available.

About this property

Lancaster House

Family-friendly Bogotá hotel in Navarra, near La Castellana National Theater
This smoke-free hotel features 2 restaurants, a 24-hour health club and a bar/lounge. WiFi in public areas is free. Additionally, a spa tub, a sauna and a 24-hour business centre are on-site. All 55 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Kitchens with hobs and microwaves are standard, and guests will also find LCD TVs with satellite channels and MP3 docking stations.
Lancaster House offers 55 forms of accommodation with MP3 docking stations and DVD players. This accommodation offers separate living rooms. Pillowtop beds feature down comforters. 100-cm LCD televisions come with premium satellite channels. Accommodation at this 4-star hotel has kitchens with hobs, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Bogotá hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and coffee/tea makers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including Ayurvedic and thalassotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 3 per night)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Karaoke
  • Sauna
  • Spa services
  • Hot tub

Family friendly

  • DVD player
  • High chair
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Separate dining area
  • Separate living room
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (646 square feet of space)
  • Meeting rooms 7

Outdoors

  • Terrace

Spa

  • Ayurvedic treatments
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Fireplace in reception
  • Renovated entire property – December 2019
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 100-cm LCD TV
  • DVD player
  • MP3 dock
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Freezer
  • Kitchen
  • Microwave
  • Mini fridge
  • Minibar
  • Hob

More

  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Separate living room
  • Separate sitting area
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35, per pet, per night, plus a deposit of USD 35 per night
Dogs and cats welcome

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 35
  • Christmas Eve (24 December) Gala Dinner per child: USD 25 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 65
  • New Year's Eve (31 December) Gala Dinner per child: USD 30 (up to 12 years old)
  • For stays on or after 1 January 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 35 per vehicle (roundtrip, maximum occupancy 4)
  • Self-parking fee: USD 3 per night
  • Pet deposit: USD 35 per night
  • Pet fee: USD 35 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Lancaster House Aparthotel
Lancaster House Aparthotel Bogota
Lancaster House Bogota
Lancaster Hotel Bogota
Lancaster House Hotel Bogota
Lancaster House
Lancaster House Aparthotel Bogotá
Lancaster House Aparthotel
Lancaster House Bogotá
Aparthotel Lancaster House Bogotá
Bogotá Lancaster House Aparthotel
Aparthotel Lancaster House
Lancaster House Bogota
Lancaster House Hotel
Lancaster House Bogotá
Lancaster House Hotel Bogotá

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 425 out of 987 reviews
5 - Excellent 43%
Rating 4 - Good. 356 out of 987 reviews
4 - Good 36%
Rating 3 - Okay. 113 out of 987 reviews
3 - Okay 11%
Rating 2 - Poor. 43 out of 987 reviews
2 - Poor 4%
Rating 1 - Terrible. 50 out of 987 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff in reception was not helpful! The room was tooo cold You don’t know if the elevator is working or not The food was no testy and was cold when served
Stayed 2 nights in May 2021

2/5 Poor

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for one night at this hotel with my wife and two small children and was truly disappointed. They did not honor VIP privileges. Normal check in is at 3pm, we got there at 4pm and still had to wait 30 minutes for our so-called premium suite to be cleaned up by housekeeping. The suite had 2 terrible looking couches. The main sofa was pretty disgusting and had stains and did not meet expectations. I had to use a bed sheet to cover it up and be able to sit down. The other smaller couch was in similar shape. The suite's living room did not have a TV, only the bedrooms had one. Breakfast was another low point.
Stayed 1 night in May 2021

4/5 Good

Stayed 1 night in Apr 2021

5/5 Excellent

Stayed 1 night in Mar 2021

5/5 Excellent

Stayed 2 nights in Mar 2021