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Reviews of Luxury Suites & Apartments

3 out of 5
Luxury Suites & Apartments
Calle 22 Bis # 43 a 26, Quinta Paredes, Bogotá, Bogota

Reviews

6.8
Rating 10 - Excellent. 6 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, room comfort
Great Customer Service
Great customer service and communication. The staff was friendly and ready to help us with our needs and wants.
Stayed 7 nights in Aug 2021
Response from Luxury Suites & Apartments on 28 Jan,2022
Gracias señor Arturo por su visita, fue un gusto recibirlo con todos los miembros de su familia.

8/10 Good

janeth, miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is comfortable, specious and cleaned
the lady in charge tried to accomodate us the best posible . the place has good outside security.
Stayed 1 night in Jul 2018
Response from . on 12 Jul,2018
Gracias por su reservación esperamos tenerlos con.nosotros en su próxima visita a la cuidad.

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Suspicious of the Staff
I stayed at this hotel in 3 different occasions in July of 2017, a total of 9 nights. All three times I booked a 3 bedroom but on 2nd and 3rd occasion I was only given a 2 bedroom apartment. On the second occasion, I was also charged 50,000 pesos more than the quote given by Hotels.com and no explanation was given for this. I have taken up the matter with hotels.com and am awaiting a reply. Also the hotel staff tried to charge tax (19%) from me even though the email from Hotels.com clearly said that no tax will be charged for tourists (non Colombians citizens) for upto 60 days. I had to argue with the hotel staff but finally did not end up paying the tax. During my stay there, while getting to the hotel from the airport, I got off from the taxi and forgot to take my suitcase from the boot. I talked to the hotel staff and they assured me that the next day they will review the CCTV and let me know the licence plate number of the taxi. When I went to them the next day, they told me that only the owner can review the camera footage and they asked me to come after 4.00 pm. At 4.00 pm, they told me that the camera was not working and there was not footage. I have no reason to suspect that cab driver intentionally drove off or of any hotel involvement and considered it my oversight. But the changing stories made me suspect something.
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No house keeping, ants in room, no coffee maker, no microwave in room, walls & doors are paper thin.

2/10 Terrible

Brayan

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

SINDY

Liked: Cleanliness, room comfort
Privacidad y comodidad
Lugar muy tranquilo y el personal amable
Stayed 1 night in Apr 2021
Response from Gracias Sra on 29 Apr,2021
Agradecemos su comentario

10/10 Excellent

SINDY

Business traveller
Liked: Cleanliness, room comfort
Muy buen sitio para alojarse
El personal con excelente disposición
Stayed 1 night in Apr 2021
Response from Gracias Sra Sindy on 17 Apr,2021
Gracias por su comentario

10/10 Excellent

ELIANA

Liked: Cleanliness, room comfort
Excelente
Excelente, muy recomendado el apartamento Duplex
Stayed 1 night in Apr 2021
Response from Gracias Sra Eliana on 17 Apr,2021
Su comentario, este nos ayuda a mejorar el servicio.

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Regular!!
Las fotos no son la realidad del sitio. No es un aparta studio, es una habitación con una cocina, adicional la cama solo contaba con una cobija y sentimos frío toda la noche.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service
Elendig skiltet.
Ikke noe skilt, tar ikke telefonen, taxien fant ikke plassen heller, heldigvis var det ledig på nabo hotellet.
Stayed 1 night in Dec 2019

6/10 Okay

Mathieu, Lille (France)

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une très grosse déception.
Nous avons découvert le soir en arrivant que notre réservation avait été annulée. Après une demi-heure d'explications brumeuses et changeantes (l'initiative de l'annulation nous a d'abord été imputée à tort, puis on nous indiqué que l'appartement avait été reloué, et enfin qu'un problème de plomberie le rendait indisponible pour une nuit, puis pour la totalité de nitre séjour), puis de négociations avec une réceptionniste sincére et à l'écoute, qui prenait ses ordres d'un supérieur par messagerie électronique, nous avons obtenu, pour nous et nos deux enfants, deux chambres doubles, pour le même prix, à l'hôtel situé juste en face, appartennant au même propriétaire. Nous ne pouvons donc pas émettre d'avis sur l'appartement que nous n'avons pas vu. L'hôtel était correct, moderne et bien tenu. Le personnel était irréprochable. Et la situation géographique parfaite, dans un quartier calme et sûr, à 30 minutes du centre en transports en commun.
Stayed 5 nights in Aug 2019
Response from Respuesta Hotel on 26 Oct,2019
Gracias por su comentario, estamos evaluando el caso.

6/10 Okay

ISMAEL

Liked: Staff & service
Disliked: Room comfort
Por mejorar
buena ubicación para trámites en la embajada de Estados Unidos. El colchon totalmente deteriorado 2 noches de mal dormir no hubo manera de solucionar.
Stayed 3 nights in Aug 2019

2/10 Terrible

Adriano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me senti lesado
Tentei me comunicar com a habitação dias antes de viajar, atendeu a ligação uma vez e disse que ia confirmar a reserva, dai pra frente ignorou todas minhas mensagens, chegando lá não havia ninguém no Flat, depois de uma meia hora apareceu uma moça Tatiana, que disse que minha reserva tinha sido cancelada pela Hoteis.com, não recebi nenhum aviso de parte alguma, péssima experiencia, tive que sair atrás de outro hotel, sendo que havia um evento na região, tive que pagar um preço altíssimo e ficar mais longe do evento, não recomendo, total falta de profissionalismo, por que não avisou que tinha problemas com a reserva antes? deixei inúmeras mensagens no celular que segundo a moça é do gerente.
Stayed 11 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción para estadías cortas
Ideal para viajes cortos, la hospitalidad de la encargada fue lo mas sobresaliente
Stayed 5 nights in Jun 2018
Response from Gracias por su comentario on 21 Jun,2018
Gracias por contar con nosotros para su estadía, esperamos ésta haya sido de su total agrado. Esperamos tenerlo con nosotros en una próxima ocasión.

8/10 Good

roman enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación limpieza
Stayed 1 night in Jun 2018
Response from Gracias por su reservación on 19 Jun,2018
Esperamos su estadía haya sido de su total agrado, y esperamos contar con su visita para una próxima ocasión

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Felicidades excelente servicio y atención de Juan Diego

10/10 Excellent

FRANCISCO JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altamente recomendable
Nos srntimos muy confortables. El administrador muy bien trabajo hace. Muy atento y servicial.