Avenida El Dorado No. 102 - 20, Bogotá, Distrito Capital
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 664 out of 1033 reviews" "
10 - Excellent
664
Rating 8 - Good. 186 out of 1033 reviews" "
8 - Good
186
Rating 6 - Okay. 72 out of 1033 reviews" "
6 - Okay
72
Rating 4 - Poor. 51 out of 1033 reviews" "
4 - Poor
51
Rating 2 - Terrible. 60 out of 1033 reviews" "
2 - Terrible
60
9.2/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Nancy Edith Morris, Toronto
17 Apr,2024
Liked: Cleanliness, staff & service
Very well located for access to airport
Nancy Edith Morris
Stayed 1 night in Apr 2024
Response from Julián Alberto Arias Roa / General Manager on 18 Apr,2024
Dear Ms. NancyThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 9 Apr,2024
Dear Ms. MarilenaOn behalf of Movich Hotels and especially the Hotel Movich Buró 26, we want to apologize for the inconvenience presented during your stay.Based on the feedback we receive, and the review of the information presented, we want to state that we will apply the corresponding internal measures to guarantee that such situations will not be repeated.We are committed to work every day to win the loyalty of our customers.We look forward to demonstrate our improvement on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
Here's a draft of a feedback for the hotel:
"I wanted to take a moment to praise the exceptional service we received during our stay at Hotel Casa Real . Luz from housekeeping went above and beyond to make us feel at home, ensuring our room was always clean and comfortable. Jorge at the help desk was always willing to assist with any questions or needs we had, and Edgar helped us order food late at night with a smile. The hospitality and kindness shown by these team members made a huge difference in our stay. Thank you for hiring such wonderful staff! 5 stars and highly recommended!"
Let me know if you'd like me to make any changes!
Jose
Stayed 1 night in Apr 2024
Response from Julián Alberto Arias Roa / Gerente General on 8 Apr,2024
Dear Mr. JoseThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
I have stayed at the property numerous times and its very convenient for me.
I like the transportation to and from the airport. I stay at the hotel because I have business at the airport.
The breakfast is very good, the staff is friendly.
Sergio
Stayed 2 nights in Mar 2024
Response from Julián Alberto Arias Roa / General Manager on 5 Apr,2024
Dear Mr. SergioThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
2/10 Terrible
Jacob
Travelled with family and small children
3 Apr,2024
Disliked: Staff & service
Extremely unfriendly staff, checkin took 1 h and 25 min due to their internal administrative mess. Reception staff is lying through their teeth.
Jacob
Stayed 1 night in Apr 2024
Response from Julián Alberto Arias Roa / General Manager on 5 Apr,2024
Dear Mr. JacobWe want to thank you for sharing your experience in our hotel with us. For the team, receiving both positive and negative feedback from our guests is of vital importance, as they allow us to know our opportunities for improvement.Based on the feedback we receive, and the review of the information presented, we want to tell you that we will carry out the pertinent investigation that will allow us to identify whether or not there was any negligence on the part of the team and thus take the corresponding internal measures in order to validate if it is compliant with the processes and procedures established by the chain.We are committed to work every day to earn the loyalty of our customers.We hope to be able to prove it on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
I stay at this hotel whenever I’m traveling back home to the states after visiting Colombia. This is my 4th stay. It’s quaint, clean and the shuttle to the hotel is a great amenity.
Malusa
Stayed 1 night in Apr 2024
Response from Julián Alberto Arias Roa / General Manager on 5 Apr,2024
Dear Mr. MalusaThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
It’s a nice hotel conveniently close to the airport. Comfortable bed and clean sheets and towels. Quiet. Restaurant menu options were limited as well as beer options.
Francisco
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / General Manager on 8 Apr,2024
Dear Mr. FranciscoThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
in The Morning around 7:45 AM contruction noise started
with a Drill hammer and never stopped. I went to the Recetion and i hae been told they would love to reimburse me but since i booked through "Expedia" they can do nothing.
So i think i future NOT to book anymore with "EXPEDIA"
Rudolf
Stayed 2 nights in Mar 2024
Response from Julián Alberto Arias Roa / General Manager on 5 Apr,2024
Dear Mr. Rudolf We want to thank you for sharing with us your experience in our hotel, for us to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities of improvement. We hope to welcome you again and demonstrate our betterment on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 5 Apr,2024
Dear Mr. Gonzalo We want to thank you for sharing with us your experience in our hotel, for us to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities of improvement. We hope to welcome you again and demonstrate our betterment on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 5 Apr,2024
Dear Ms. RosarioThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
El personal fue muy amable y respetuoso en todo momento. Nos ofrecieron un servicio excelente.
Martha
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / Gerente General on 24 Mar,2024
Estimada Sra. Martha Gracias por elegir los Hoteles Movich es un honor para nosotros contar con usted como nuestro invitado y por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros, nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
Response from Julián Alberto Arias Roa / General Manager on 24 Mar,2024
Dear Ms. AndreaThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
The hotel staff were amazing! If you are traveling from the US, this is a place to stay. Next to the hotel is a money exchange location if you need it. They have car service on the spot for additional cost and they are very safe and 5 star vehicles for transportation. Friendly and safe establishment!
John
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / General Manager on 24 Mar,2024
Dear Mr. JohnThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
2/10 Terrible
Miriam
17 Mar,2024
Miriam
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / Gerente General on 8 Apr,2024
Estimada Sra. Miriam.En nombre de Movich Hotels y en especial del Hotel Movich Buró 26 queremos ofrecer disculpas por los inconvenientes presentados durante su estadía. A partir de la retroalimentación que recibimos y la revisión de las novedades presentadas, queremos manifestarle que aplicaremos las medidas internas correspondientes en busca de garantizar con esto que situaciones como las presentadas no se vuelvan a repetir.Estamos comprometidos y trabajando cada día más para ganar la lealtad de nuestros clientes. Esperamos poder demostrarlo en su próxima visita a nuestro Hotel Movich Buró 26. Saludos cordialesJulian Alberto Arias RoaGerente General
Response from Julián Alberto Arias Roa / General Manager on 18 Mar,2024
Dear Mr. JulioThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
Buena ubicación, la gente profesional & las habitaciones bonitas
James
Stayed 3 nights in Mar 2024
Response from Julián Alberto Arias Roa / Gerente General on 12 Mar,2024
Estimado Sr. JamesGracias por elegir los Hoteles Movich es un honor para nosotros contar con usted como nuestro invitado y por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros, nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
The hotel is very nice but they need more staffing to accommodate for the amount of people that are staying there. They also need more bilingual staffing. The restaurant and food were excellent. I would stay here again.
Travis
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / General Manager on 12 Mar,2024
Dear Mr. TravisWe want to thank you for sharing with us your experience in our hotel, for us to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities of improvement. We hope to welcome you again and demonstrate our betterment on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / Gerente General on 12 Mar,2024
Estimada Sra. Mariela Gracias por elegir los Hoteles Movich es un honor para nosotros contar con usted como nuestro invitado y por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros, nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
6/10 Okay
diego, BEVERLY HILLS
Travelled with family and small children, Business traveller
10 Mar,2024
THIS PROPERTY CHARGE TAXES TO AMERICAN PEOPLE
diego
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / General Manager on 11 Mar,2024
Dear Mr. DiegoWe want to thank you for sharing your experience in our hotel with us. For the team, receiving both positive and negative feedback from our guests is of vital importance, as they allow us to know our opportunities for improvement.Based on the feedback we receive, and the review of the information presented, we want to tell you that we will carry out the pertinent investigation that will allow us to identify whether or not there was any negligence on the part of the team and thus take the corresponding internal measures in order to validate if it is compliant with the processes and procedures established by the chain.We are committed to work every day to earn the loyalty of our customers.We hope to be able to prove it on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
10/10 Excellent
NELSON, Toronto
7 Mar,2024
NELSON
Stayed 1 night in Mar 2024
Response from Julián Alberto Arias Roa / Gerente General on 5 Apr,2024
Estimado Sr. Nelson Gracias por elegir los Hoteles Movich es un honor para nosotros contar con usted como nuestro invitado y por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros, nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
Response from Julián Alberto Arias Roa / General Manager on 8 Mar,2024
Dear Ms. KarenThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 4 Mar,2024
Dear Mr. AngelWe want to thank you for sharing with us your experience in our hotel, for us to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities of improvement. We hope to welcome you again and demonstrate our betterment on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
10/10 Excellent
Cruz G
Travelled with partner
27 Feb,2024
Liked: Cleanliness, staff & service
Convenient,transportation,service,modern technology in the room , food service all facilities out of this world ! I’m very satiated well recommended is just too good 👌
Cruz G
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 4 Mar,2024
Dear Mr. Cruz GThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
8/10 Good
Jobie
Travelled with partner
20 Feb,2024
Liked: Cleanliness, staff & service, amenities
Very comfy beds. Bit odd about using the spa which needed booking in advanced. No space for us to use on morning of departure despite hotel being quiet. Conversion rate to pay hotel in USD poor too.
Jobie
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 21 Feb,2024
Dear Mr. JobieWe want to thank you for sharing with us your experience in our hotel, for us to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities of improvement. We hope to welcome you again and demonstrate our betterment on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
10/10 Excellent
Stephen
20 Feb,2024
Stephen
Stayed 2 nights in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 21 Mar,2024
Dear Mr. StephenThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
10/10 Excellent
shirley
17 Feb,2024
shirley
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 21 Mar,2024
Dear Ms. ShirleyThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
4/10 Poor
Karume
Travelled with partner
12 Feb,2024
Disliked: Staff & service
They wanted to charge me for an early check in.
Karume
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 13 Feb,2024
Dear Mr. KarumeWe want to thank you for sharing your experience in our hotel with us. For the team, receiving both positive and negative feedback from our guests is of vital importance, as they allow us to know our opportunities for improvement.Based on the feedback we receive, and the review of the information presented, we want to tell you that we will carry out the pertinent investigation that will allow us to identify whether or not there was any negligence on the part of the team and thus take the corresponding internal measures in order to validate if it is compliant with the processes and procedures established by the chain.We are committed to work every day to earn the loyalty of our customers.We hope to be able to prove it on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
6/10 Okay
Soraida
11 Feb,2024
Disliked: Cleanliness
Soraida
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 13 Feb,2024
Dear Ms. Soraida We want to thank you for sharing with us your experience in our hotel, for us to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities of improvement. We hope to welcome you again and demonstrate our betterment on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / Gerente General on 21 Mar,2024
Estimada Sra. Luisa Queremos agradecerle por compartir con nosotros su experiencia en nuestro hotel, para el equipo de trabajo recibir la retroalimentación tanto positiva como negativa de nuestros huéspedes es de vital importancia pues estos nos permiten conocer nuestras oportunidades de mejora. Esperamos recibirle nuevamente y demostrárselo en su próxima visita.Saludos cordialesJulian Alberto Arias RoaGerente General
Il est un bon endroit pour rester proche a l'aéroport avec des bons choix pour dejeuner inclus.
Parking ok et proche au centre ville (pas dans les heures de pointe)
Luis
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 12 Feb,2024
Cher M. LuisMerci d'avoir choisi Movich Hotels, c'est un honneur pour nous de vous avoir comme client et pour cette raison nous voulons toujours vous offrir le meilleur de nos services et il n'y a rien de plus agréable que cela se reflète dans chacun de vos commentaires, votre opinion est très importante pour nous, nous sommes très honorés de votre visite, nous continuons à travailler pour être de mieux en mieux. Bonne journée à vous.Meilleures salutationsJulian Alberto Arias RoaDirecteur général
The person that check me in at the reception was not welcoming, he was actually very rude. However the person who did my check out was exceptional.
Byron
Stayed 2 nights in Feb 2024
Response from Julián Alberto Arias Roa / General Manager on 9 Feb,2024
Dear Mr. Byron.On behalf of Movich Hotels and especially the Hotel Movich Buró 26, we want to apologize for the inconvenience presented during your stay.Based on the feedback we receive, and the review of the information presented, we want to state that we will apply the corresponding internal measures to guarantee that such situations will not be repeated.We are committed to work every day to win the loyalty of our customers.We look forward to demonstrate our improvement on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
10/10 Excellent
Ollandy
8 Feb,2024
Ollandy
Stayed 1 night in Nov 2023
Response from Julián Alberto Arias Roa / General Manager on 20 Mar,2024
Dear Mr. OllandyThank you for choosing Movich Hotels, it is an honor for us to have you as our guest and for this reason we always want to offer you the best of our services and there is nothing more gratifying than to see this reflected in your comment, your opinion is very important to us, we feel very honored by your visit, we will continue working to keep improving. Have a nice day. Best regardsJulian Alberto Arias RoaGeneral Manager
10/10 Excellent
Sandra
5 Feb,2024
Sandra
Stayed 1 night in Feb 2024
Response from Julián Alberto Arias Roa / Gerente General on 20 Mar,2024
Estimado Sra. SandraGracias por elegir los Hoteles Movich es un honor para nosotros contar con usted como nuestro invitado y por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros, nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
Best option around airport, other than that very regular place
Alejandro
Stayed 1 night in Jan 2024
Response from Julián Alberto Arias Roa / General Manager on 1 Feb,2024
Dear Mr. Riccardo GermanoThank you for choosing Movich Hotels for this and your next trips as your best option in the city, it is an honor for us to have you as our guest for this reason we always want to offer you the best of our services and there is nothing more pleasant than this is reflected in each of your comments, your opinion is very important to us, we feel very honored by your visit, we continue working to be better and better. Happy day.Best regardsJulian Alberto Arias RoaGeneral Manager
Nice property, but terrible customer service in the front desk.
Simon
Stayed 1 night in Jan 2024
Response from Julián Alberto Arias Roa / General Manager on 22 Jan,2024
Dear Mr. SimonOn behalf of Movich Hotels and especially the Hotel Movich Buró 26, we want to apologize for the inconvenience presented during your stay.Based on the feedback we receive and the review of the news presented, we want to state that we will apply the corresponding internal measures in order to guarantee that situations such as those presented will not be repeated.We are committed and working more every day to win the loyalty of our customers.We look forward to demonstrating it on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / Gerente General on 22 Jan,2024
Estimada Sra. AngelicaGracias por elegir los Hoteles Movich para este y sus próximos viajes como su mejor opción en la ciudad, es un honor para nosotros contar con usted como nuestro invitado por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
10/10 Excellent
Jaime
Business traveller
18 Jan,2024
Liked: Cleanliness, staff & service, room comfort
Jaime
Stayed 1 night in Jan 2024
Response from Julián Alberto Arias Roa / Gerente General on 19 Jan,2024
Estimado Sr. JaimeGracias por elegir los Hoteles Movich para este y sus próximos viajes como su mejor opción en la ciudad, es un honor para nosotros contar con usted como nuestro invitado por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
Response from Julián Alberto Arias Roa / General Manager on 17 Jan,2024
Dear Mr. Mehdi We want to thank you for sharing with us your experience in our hotel, for the team to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities for improvement. We hope to welcome you again and show you on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 14 Jan,2024
Dear Mr. TomerThank you for choosing Movich Hotels for this and your next trips as your best option in the city, it is an honor for us to have you as our guest for this reason we always want to offer you the best of our services and there is nothing more pleasant than this is reflected in each of your comments, your opinion is very important to us, we feel very honored by your visit, we continue working to be better and better. Happy day.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 12 Jan,2024
Dear Mr. Jorge We want to thank you for sharing with us your experience in our hotel, for the team to receive both positive and negative feedback from our guests is of vital importance as these allow us to know our opportunities for improvement. We hope to welcome you again and show you on your next visit.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / General Manager on 9 Jan,2024
Dear Mr. GustavooThank you for choosing Movich Hotels for this and your next trips as your best option in the city, it is an honor for us to have you as our guest for this reason we always want to offer you the best of our services and there is nothing more pleasant than this is reflected in each of your comments, your opinion is very important to us, we feel very honored by your visit, we continue working to be better and better. Happy day.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / Gerente General on 9 Jan,2024
Estimada Sra. Laura Gracias por elegir los Hoteles Movich para este y sus próximos viajes como su mejor opción en la ciudad, es un honor para nosotros contar con usted como nuestro invitado por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
10/10 Excellent
Andres, Clemmons
5 Jan,2024
Andres
Stayed 1 night in Dec 2023
Response from Julián Alberto Arias Roa / Gerente General on 9 Jan,2024
Estimado Sr. AndresGracias por elegir los Hoteles Movich para este y sus próximos viajes como su mejor opción en la ciudad, es un honor para nosotros contar con usted como nuestro invitado por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
Response from Julián Alberto Arias Roa / Gerente General on 9 Jan,2024
Estimada Sra. LauraGracias por elegir los Hoteles Movich para este y sus próximos viajes como su mejor opción en la ciudad, es un honor para nosotros contar con usted como nuestro invitado por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
6/10 Okay
JAVIER
2 Jan,2024
JAVIER
Stayed 1 night in Dec 2023
Response from Julián Alberto Arias Roa / Gerente General on 9 Jan,2024
Estimado Sr. JavierQueremos agradecerle por compartir con nosotros su experiencia en nuestro hotel, para el equipo de trabajo recibir la retroalimentación tanto positiva como negativa de nuestros huéspedes es de vital importancia pues estos nos permiten conocer nuestras oportunidades de mejora. Esperamos recibirle nuevamente y demostrárselo en su próxima visita.Saludos cordialesJulian Alberto Arias RoaGerente General
2/10 Terrible
Claudia, Miami Beach
Travelled with family
30 Dec,2023
Disliked: Staff & service
The concierge at this property acted biased towards my mother. When they asked for her passport and saw she was Venezuelan, they treated her unjustly because of where she was from.
Claudia
Stayed 1 night in Dec 2023
Response from Julián Alberto Arias Roa / General Manager on 1 Feb,2024
Dear Ms. ClaudiaWe want to thank you for sharing your experience in our hotel with us. For the work team, receiving both positive and negative feedback from our guests is of vital importance, as they allow us to know our opportunities for improvement.Based on the feedback we receive and the review of the news presented, we want to tell you that we will carry out the pertinent investigation that will allow us to identify whether or not there was any negligence on the part of the team and thus take the corresponding internal measures in order to validate if it is Correct compliance with the processes and procedures established by the chain.We are committed and working every day to earn the loyalty of our customers.We hope to be able to prove it on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
My wife is very happy with this hotel. We use it every time we have layovers in Bogota. Highly recommended. Safe, clean and excellent service.
Edward
Stayed 1 night in Dec 2023
Response from Julián Alberto Arias Roa / General Manager on 27 Dec,2023
Dear Mr. EdwardThank you for choosing Movich Hotels for this and your next trips as your best option in the city, it is an honor for us to have you as our guest for this reason we always want to offer you the best of our services and there is nothing more pleasant than this is reflected in each of your comments, your opinion is very important to us, we feel very honored by your visit, we continue working to be better and better. Happy day.Best regardsJulian Alberto Arias RoaGeneral Manager
Response from Julián Alberto Arias Roa / Gerente General on 27 Dec,2023
Estimado Sr. ManuelGracias por elegir los Hoteles Movich para este y sus próximos viajes como su mejor opción en la ciudad, es un honor para nosotros contar con usted como nuestro invitado por esta razón queremos ofrecerle siempre el mejor de nuestros servicios y no hay nada más grato que esto se vea reflejado en cada uno de sus comentarios, su opinión es muy importante para nosotros nos sentimos muy honrados con su visita, seguimos trabajando para ser cada vez mejores. Feliz día.Saludos cordialesJulian Alberto Arias RoaGerente General
4/10 Poor
Sara, Fords
Business traveller
21 Dec,2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Food was not good and room was very small , no water included and subpar services overall.
Sara
Stayed 2 nights in Dec 2023
Response from Julián Alberto Arias Roa / General Manager on 27 Dec,2023
Dear Ms. Sara.On behalf of Movich Hotels and especially the Hotel Movich Buró 26, we want to apologize for the inconvenience presented during your stay.Based on the feedback we receive and the review of the news presented, we want to state that we will apply the corresponding internal measures in order to guarantee that situations such as those presented will not be repeated.We are committed and working more every day to win the loyalty of our customers.We look forward to demonstrating it on your next visit to our Hotel Movich Buró 26.Best regardsJulian Alberto Arias RoaGeneral Manager
Staff were so kind, they went above and beyond to help my mom. The room was great, clean and very comfortable!
Jesus
Stayed 1 night in Dec 2023
Response from Julián Alberto Arias Roa / General Manager on 18 Dec,2023
Dear Mr. JesusThank you for choosing Movich Hotels for this and your next trips as your best option in the city, it is an honor for us to have you as our guest for this reason we always want to offer you the best of our services and there is nothing more pleasant than this is reflected in each of your comments, your opinion is very important to us, we feel very honored by your visit, we continue working to be better and better. Happy day.Best regardsJulian Alberto Arias RoaGeneral Manager