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Reviews of Viaggio Country

3 out of 5
Viaggio Country
Carrera 15 No 85 55, Bogotá, Distrito Capital

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 79 reviews" "
Rating 8 - Good. 31 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Great service and fantastic location.
Stayed 8 nights in Dec 2019
Response from MiguelCaro-CustomerService on 14 Jan,2020
We are happy to know that you enjoyed your stay with us !

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendado!
La estadía aquí en Viaggio Country fue muy buena. La ubicación es excelente, súper limpio y el personal de trabajo aquí es excelente también. Desde los que trabajan en recepción (Edwin y Jasón) hasta la señora que hace el aseo, hacen la estadía tan placentera como en familia.
Stayed 2 nights in Dec 2019

10/10 Excellent

Atsushi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place close to Zona Rosa
Great location. Very secure and safe. Fridge was broken besides that all was great. Good price too.
Stayed 2 nights in Oct 2019
Response from MiguelCaro-CustomerService on 2 Dec,2019
Dear Guest, thanks for your comments and review.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Miguel Caro - Customer Service on 9 Oct,2019
Gracias por tu calificación !

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Over priced and not up to standard
As an apart-hotel you would expect to be able to cook in the kitchen. However this is impossible as they don't provide you with any pots or pans, no cutlery, no mugs, no glasses, no plates. In fact nothing at all! The WiFi was fine in the day but rubbish at night. They tried to charge us tax that only Colombian citizens should pay. We refused to pay but they kept on asking and in the end locked us out of the room saying we couldn't get our stuff unless we paid the tax. Called the police and resulted in us not paying the tax as we are tourists!! Area good but there are much cheaper hotels in the area that are better than this.
Stayed 3 nights in Jul 2019

4/10 Poor

Victor, Phoenix, AZ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This was supposed to be 3 stars but not much more than a 1 or even a hostile. The site is confusing to navigate. I needed four bedrooms and when I showed at the hotel the staff said I had booked 8 bedrooms and the staff said nothing could be done about it. The hotel claims to be in Zona Rosa or Zona T depending on which page of the website you are on. Actually the hotel is just out side of those areas and in such a bad place our driver told us not to cross the street because the crime is so high. The sliding glass doors would not latch and there were no towels in the room when we arrived. When I asked the front desk for more they said the cleaning staff had gone home and there wouldn't be towels ready for hours. In the room the refrigerator wobbled so much when it was touched that some glasses slide off the top and broke. The safe didn't work and the staff didn't have the code. We ordered beer from the staff and it wasn't cold. When I became irate the night clerk started laughing at me and said I was aggressive. It wasn't until after I spoke with Expedia and they contacted the hotel that she showed up with towels and acted like hotel staff should. The day we left there was a used condom on the floor outside our door.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with a lot of restaurants, bars and shopping malls within walking distance in zona T. Nice apartments, clean and comfortable. To improve rating it is recommended to analyze installation of elevator, also renew towels.
Stayed 1 night in Sep 2018
Response from Customer Service on 20 Sept,2018
Thanks for your rate and comments about your experience with us, it's very helpful to know all the feedback that you have, we're gonna work and improve it.

6/10 Okay

Kenneth Kay

Stayed 5 nights in Sep 2018
Response from servicio al cliente on 22 Sept,2018
Gracias por tu calificación Kenneth, nos encanta atenderte

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2018
Response from Coordinador de Servicio al cliente on 7 Jul,2018
Gracias por tu calificación, esperamos verte pronto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Maria on 18 Apr,2018
Thank you for evaluating us! We wish you a beautiful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, right around the corner from good bars and restaurants. Solid breakfast as well. The woman at the desk didn’t know any English, so my very little Spanish made things a bit tougher to communicate with, but otherwise no problems at all
Response from Maria, Viaggio on 4 Apr,2018
Thank you for staying with us and for your feedback! We hope to see you again soon

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back.
Very comfortable apartment with two large beds. It came with a stovetop that didn’t work, but I’d still recommend it. There was a restaurant area three blocks away, and a supermarket just around the corner. Don’t forget to visit the toy store right next door.
Stayed 4 nights in Mar 2018
Response from Maria on 23 Mar,2018
Dear Alejandro, Thank you for rating us and for your kind words. We are eager to repair immediately if you inform us about something that doesn't work properly. Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Aesome Hotel Thumbs Up
Awesome hospitality great staff always ready to help and above all with a big smile I would certainly recommend this hotel as well cherry on the cake perfect location
Stayed 6 nights in Feb 2018
Response from Maria, Viaggio on 5 Mar,2018
Dear Deepak! It was a pleasure receiving you. Thank you for your kind words!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time in a great apart hotel, good location, confortable, kind attention at an affordable price.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location nice little hotel.
Great location nice little hotel
Stayed 2 nights in Jul 2017

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one day but I would definitely stay here again.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice clean, spacious room. Front desk was nice and helpful. Showers were hot and wifi was good. Safe area, walking distance to Zona Rosa (lots of clubs and nice restaurants).
Stayed 4 nights in May 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy
I stayed (not sleeped)for 3 nights at this hotel and was horrible, its like sleeping in the street, any noise outside , you can hear it in the inside of the hotel, i would never recommend this hotel for anybody.

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
It's located in a place to go to shopping, very good restaurants in the area, service is good but don't have elevator.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zona Rosa
Great location.

8/10 Good

anthony

Liked: Cleanliness, staff & service, room comfort
Location, location, location
Location, location, location. This place is right in the heart of the Zona Rosa. Great for tourists. Two full bedrooms with queen beds, a small kitchen, and good size living room area. This place can't be beat for the location, size and value.

8/10 Good

Steph, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the service
The overall stay was very pleasant. Nothing negative to say really. Only downside was the noise but that doesn't bother me, but maybe will to light sleepers. It's primarily in the evening, usually stops well before midnight, but starts relatively early in the morning, but I was awake when it started anyway. Room wasn't exceptional, but nothing at all to complain about at all! In fact the beds are extremely comfortable and showers are hot! You can change the channels to English if needed. WiFi connection excellent. I have to make a special mention to Jorge at the front desk. He speaks exceptional English and very helpful. He went above and beyond for me and he's such an asset to the hotel!

10/10 Excellent

Yesenia

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Kristopher, Destin, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regret
We arrived at the hotel only to be told that there was no vacancies. They offered to give us a room at another location which was 9 miles from where we wanted to be. This is not something that you want to hear when you arrive to a foreign country such as Colombia!

10/10 Excellent

Elizabeth, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place, great location and value. Other than Hotels.com messing up our reservations between different Viaggio hotels, we had a great trip.

8/10 Good

Kyle, Canada

Liked: Cleanliness, room comfort
Don't stay in the room-facing streets if you don't like too much traffic noise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit our needs nicely.
Hotel was just what we required. Good location. It was close to grocery store, restaurants, and shopping.

10/10 Excellent

pamela, Curacao, Dutch Antilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Viaggio Country, Bogota
We went to Bogota to visit family in the Clinica del Country, which is in walking distance to Viaggio Country hotel. The hotel is small but clean, comfortable and the service and included breakfast are superb. The only thing is that you must be able to do stairs, no elevator, it's a four story hotel. Walking distance to supermarket, Clinic, shoe stores, restaurants, malls and parks to wander and enjoy the greenery.

8/10 Good

Fadric, Glastonbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Clean, very well located, courteous staff.

8/10 Good

Irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente espacio en buena zona de Bogotá
Muy buen espacio, desayuno, y muy buen ubicado, estaba a dos cuadras de la zona T, que es zona de restaurantes y bares, alejada del centro pero en Uber llegas sin problema, tiene un supermercado a menos de 2 cuadras.
Stayed 3 nights in Jan 2020
Response from MiguelCaro-CustomerService on 14 Jan,2020
Estimado Jaime, nos alegra saber que disfrutaste de tu estadía con nosotros. Gracias por tus comentarios y calificación. Esperamos un próximo regreso.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy buena, cerca de Zona Rosa. Apartamento acogedor, el servicio de los chicos de recepción es excelente, hacen que tu estancia sea agradable.
Stayed 3 nights in Sep 2019
Response from Miguel Caro - Customer Service on 10 Oct,2019
Estimado Huesped, gracias por sus comentarios y calificación, para nosotros es un placer atenderlo !

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, personal muy amable, el desayuno esta bastante el wifi funciona bien, no es el mas rapido pero si funciona. Los unicos aspectos son mucho ruido ya que da a la avenida y para refrescar hay que abrir las ventanas y un par de veces duchandome el agua se iba por unos cuantos segundos
Stayed 5 nights in Jul 2019
Response from CustomerService Miguel on 3 Aug,2019
Estimado Jose, para nosotros es un placer atenderte, agradecemos tus comentarios y tu calificación !

10/10 Excellent

Katia Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Só achei o café da manhã muito fraco. Poucas opções.
Stayed 4 nights in Feb 2019
Response from Servicio al Cliente on 15 Apr,2019
Obrigado por suas sugestões, elas são muito importantes para nós

10/10 Excellent

JARLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

10/10 Excellent

ALAM

Todo muy bien, agradable ambiente y buen desayuno
Stayed 1 night in Nov 2018
Response from Customer Service. on 28 Dec,2018
Nos alegra conocer tu experiencia, gracias por elegirnos.

10/10 Excellent

Marcia, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy atento y amable, la zona donde se encuentra ubicado es perfecta, un poco de ruido por la noche pero es lo normal por la zona.
Stayed 3 nights in Oct 2018
Response from Customer Service on 31 Dec,2018
Nos alegra conocer tu experiencia, gracias por elegirnos.

10/10 Excellent

JesseJames, Mazatlán, Sinaloa, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación en una de las mejores zonas
Su excelente ubicación en una de las mejores zonas turísticas lo hace muy atractivo para los visitantes de la ciudad. El personal muy atento en todo momento, las habitaciones muy cómodas y limpias. Super recomendable.
Stayed 3 nights in Aug 2018
Response from servicio al cliente on 22 Sept,2018
Gracias por tu comentario Jesse, estamos agradecidos al saber que nos escoges para ser anfitriones de tu experiencia.

10/10 Excellent

WILSON ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização excelente
Localização excelente. Quarto espaçoso. Café da manhã na medida
Stayed 3 nights in Jul 2018
Response from servico au cliente on 20 Sept,2018
Muito obrigados com você Wilson por sua recomendação conosco,Tomara que em novos momentos, nós tenhamos o gosto de poder atende-lo.

8/10 Good

Débora, porto alegre/ RS

Liked: Staff & service, property conditions & facilities, room comfort
Apartamento ótimo custo beneficio
O hotel é muito bem localizado. São apartamentos confortáveis e o pessoal muito atencioso. Sentimos falta dos utensílios de cozinha (panelas, pratos, talheres...) para utilização da mesma, mas solicitamos à recepção e tivemos tudo o que necessitamos. Faz falta também um elevador para subir a bagagem. O café da manhã deixou a desejar. O pão servido estava velho. Mesmo assim ainda considero ótimo custo-beneficio.
Stayed 3 nights in Jul 2018
Response from serviço au cliente on 22 Sept,2018
Muito obrigados com você Débora por sua recomendação conosco, nós estamos muito felices de conhecer sua experiência e nosso pessoal vai ficar também muito obrigado em saber que fizeram um bom trabalho quando você precisava alguma coisa. Tomara que em novos momentos, nós tenhamos o gosto de poder atende-la.

6/10 Okay

Irene

Disliked: Room comfort
Tuvimos problemas con el agua caliente
Stayed 3 nights in May 2018
Response from Coordinador de Servicio al cliente on 7 Jul,2018
Tendremos en cuenta tu recomendación para mejorar la experiencia, gracias Irene. Esperamos verte pronto.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, menos el ruido...
En general estuvo ok la estadía a excepción de un par de cosas, la falta de ascensor -al hacer la reserva no fui informada- mi reservación contaba con dos habitaciones pero solo una de ellas tenía TV y justo era la que daba hacia la calle y al ser un área super transitada y con bares y restaurantes por la noche fue complicado dormir. Las ventanas deberían de aislar mejor el ruido.
Response from Coordinador de Servicio al cliente on 21 May,2018
Gracias Melissa, apreciamos tu comentario para conocer la experiencia en tu estadía, estamos trabajando para mejorar este tipo de sugerencias. Te invitamos a seguir en contacto con nosotros y recordarnos que te has hospedado anteriormente, para brindarte un servicio mejorado!

6/10 Okay

Lina María

Disliked: Cleanliness, property conditions & facilities
Hotel para no volver
Hotel regular en todo sentido. Toallas en mal estado igual que almohadas y ropa de cama. Para no volver
Response from Maria, Viaggio on 4 Apr,2018
Estimada Lina María, muchas gracias por tomar el tiempo de compartir su opinión. Hemos tomado atentas notas de sus sugerencias y las incluiremos en nuestro trabajo de mejora. Le deseamos una excelente semana!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nota 9,9
Muito boa estadia. Só faltou a troca de toalhas diariamente.
Response from Maria on 25 Mar,2018
Buenas tardes y muchas gracias por su retroalimentación! Por nuestro compromiso con el medioambiente, solicitamos que dejen en el piso las toallas que deseen cambiar. Nos alegra que le haya agradado su estadía con nosotros!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel très propre, déjeuner très copieux, la qualité du services est très variable d’un employé à l’autre. Point négatif, les suites comportent des cuisines, mais elles sont vides. Il faut demander à la réception pour chaque item ce qui est un peu déplaisant
Stayed 3 nights in Feb 2018
Response from Maria, Viaggio on 21 Feb,2018
Bonjour, merci pour préférer Viaggio et pour nous aider a ameliorer notre service. On a inclus votre opinion dans notre travail de développment. Une tres bonne journée!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super preis Leistung
Personal ist sehr freundlich Zimmer sind sauber und gut eingerichtet. Auch Parkplätze sind vorhanden.
Stayed 2 nights in Jan 2018
Response from Maria, Viaggio on 19 Feb,2018
Thank you for your kind words! We´re glad to hear that you enjoyed your stay with us. Vielen Dank!

6/10 Okay

Juan

Liked: Cleanliness
costoso para lo que se recibe
basico
Stayed 3 nights in Dec 2017
Response from Maria, Viaggio on 19 Feb,2018
Estimado Juan, gracias por compartirnos su experiencia y ayudarnos a mejorar.

6/10 Okay

Verified traveller

Regular
** Check-in demorado ** En las noches mucho ruido ** El agua de los baños no subía con mucha presión
Stayed 1 night in Sep 2017

10/10 Excellent

Ananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo esse hotel
A localização desse hotel é excelente. Muito próxima de lojas, bares e restaurantes. Também fica a cerca de 5 minutos de uma estação Transmilenio, um transporte que utilizamos bastante. Os funcionários do hotel foram extremamente simpáticos e nos trataram muito bem. O café da manhã foi bom. Tinha opções de frutas, pães e eles preparam ovos e sanduíches na hora se a pessoa quiser. Achei boa a limpeza do quarto e o wi-fi funcionou perfeitamente dentro do quarto. A única desvantagem era que de dentro do apartamento era possível escutar tudo do corredor, como pessoas conversando e subindo as escadas, porém não escutei barulho a noite, apenas durante o dia, então isso não atrapalhou o sono. E no hotel não há elevador, então precisamos carregar as malas pela escada, mas o funcionário do hotel ajudou.
Stayed 3 nights in Aug 2017

4/10 Poor

RICHARD

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel básico sin lujos
Es un hotel que solo cuenta con lo básico, una cama y un baño, la cocina no se puede utilizar ya que no existen utensilios, lo único rescatable es la ubicación en una zona comercial y de mucha rumba.
Stayed 2 nights in Aug 2017