First of all, thank you for your visit to La Closerie de Fronsac and your comment. Thank you for your compliments, and we are very happy that you had a pleasant stay in our establishment, on the whole. We are very sorry that the weather was not favorable for your stay. Indeed, the common living rooms have period fireplaces, of the 17th and 18th centuries. However, as you have seen, they are not closed, and of course we cannot afford to light them for the safety of our guests, whether because of the fumes which would emerge from them, or of an ember which would jump on one of our sofas or our carpets. We hope you will agree that we cannot take that risk. Perhaps the photos have led you to believe that the fireplaces in the lounges were working, but they aren’t for the reasons stated above. The only working and secure fireplace is in our reception room, we operate it in November and December. Regarding "the complementary glass of wine that was advertized", we're not quite sure we understand. From what we hear, you mean that we offer a free glass of wine to all our guests and that we advertise it in the description of our establishment? We are very sorry but there is no ad in which we offer a free glass of wine to our customers. We offer wine tastings of our production to our customers, which is totally different. It is possible to make it every evening between 6:30 p.m. and 8:00 p.m. or in the morning after breakfast at 10:30 a.m./11:00 a.m. We have never refused a tasting to our guests who are interested, and it is free of charge. But we do not offer a free glass of wine to all our guests to welcome them. You took an advantage from a low season rate for April with a 10% discount, the best rate you could get from us during the year including a quality breakfast in a remarkable environment, and if you want to pay a little less and be able to offer yourself a glass of wine, book directly with us!

Dear Stephen, Thank you for your review. We are sorry that our B&B didn’t match to your expectations. There are explicit reviews of La Closerie de Fronsac on hotels.com, and we cannot bear the cost of your misreading. We are sorry if you expected to be in city, but with our photos and reviews, you should have understood we are in the vineyards. In the smallest appellation, Canon Fronsac called « French Tuscany » thanks to its hills. Perfect to start the road of great wines around Libourne (Fronsac/Pomerol/Saint-Emilion). Libourne, 25 000 people, 7 min by car, and in 5 min, we have 4 restaurants which are really better than in city. Thanks for appreciating the cleanliness. All pictures are true, and of course you can see our bathrooms. Our rooms are comfortable and decorated with antique objects. Your room has two beds, armchairs, a dressing table, two wardrobes, lamps, mirrors, nightstands, paintings, sculpture, vases and an authentic fireplace. Everything is selected to match the style. The bathroom, with a view on the vineyard, provides a big shower cabin, toilet behind a half-wall and organic soap. Our stairs are wide enough to pass and turn with a big suitcase. All rooms are equally accessible. We lead our guests to the rooms they booked, regardless of their age, gender or anything else. We help our guests with luggage. As for the parking, we have more than enough space. All guests come and leave safe. Since 25 years and over 20000 guests, we never had a problem. We have a peaceful place that people enjoy. We work hard to satisfy our guests. We provide them with organic breakfast, offer wine tasting and advise on touristic activities. It’s a pity that you couldn’t enjoy all our services, especially on harvest time. We hope that you will come back to our place next time you visit Bordeaux area. It will be a pleasure for us to receive you again