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Reviews of Hampton Inn Boston Seaport District

3 out of 5
Hampton Inn Boston Seaport District
670 Summer Street, Boston, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 935 out of 1304 reviews" "
Rating 8 - Good. 244 out of 1304 reviews" "
Rating 6 - Okay. 66 out of 1304 reviews" "
Rating 4 - Poor. 26 out of 1304 reviews" "
Rating 2 - Terrible. 33 out of 1304 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a conference
Stayed 4 nights in May 2024
Response from Zeek on 20 May,2024
Good morning Jeremy,Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us. We appreciate the feedback.Thank you,-The Hilton Team

8/10 Good

Shaw-Ree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view, was mostly spending time at a conference down the street within easy walking distance.
Stayed 2 nights in May 2024
Response from Zeek on 17 May,2024
Hello Shaw-Ree,thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay and appreciate all of your feedback. We hope to see you again soon.Thank you,-The Hilton Team

10/10 Excellent

Gayle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable, well lit and clean.
Stayed 1 night in May 2024
Response from Zeek on 16 May,2024
Hello Gayle,Thank you for taking time out of your day to leave us a kind review. We are glad you enjoyed your stay and we appreciate your feedback. We hope to see you again soon!Thank you,-The Hilton Team

8/10 Good

Archana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a work trip. good location with plenty of dining options not too far from hotel.
Stayed 3 nights in May 2024
Response from Zeek on 15 May,2024
Hello Archana,Thank you for taking time out of your day to leave us a kind review. We are glaad you enjoyed your stay and we appreciate your feedback. We look forward to having you again soon!Thank you,-The Hilton Team

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inns are clean and dependable. This one apparently gets cruise traffic; it was very crowded over the weekend. Front desk staff was super friendly.
Stayed 3 nights in May 2024
Response from Zeek on 14 May,2024
Hello Elizabeth,I apologize that the hotel was too busy during your stay. we do not have control of the occupancy however we appreciate your kind words for our housekeeping team. If there is anything else during your stay that we could improve on please let us know!Thank you,-The Hilton Team

8/10 Good

richard m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great! Rooms new and clean. Housekeeping staff so helpful and friendly. Valet very outgoing and friendly. Front desk ladies were curt and rude. Acted “put out by questions”.
Response from Zeek on 13 May,2024
Good afternoon Richard,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

8/10 Good

richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms were great. Staff at front desk just average.
Stayed 3 nights in May 2024
Response from Zeek on 13 May,2024
Good afternoon Richard,Thank you for taking the time out of your day to reach our to us about your recent stay at the Hampton Inn & Homewood Suites by Hilton. We appreciate all feedback so that we can better service our guests. We will continue to go through our standard and training with all staff so that your stay is impeccable. We hope to see you again soon!

10/10 Excellent

SONIA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful, everybody was so friendly. They let me check in earlier than 3pm. I will definitely return when I visit Bodton
Stayed 1 night in May 2024
Response from Zeek on 13 May,2024
Good afternoon Sonia,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The hotel was very nice and a lovely room however the breakfast was served in plastic/paper plates and cups and plastic knives and forks. And the cooked food was unedible
Stayed 1 night in May 2024
Response from Zeek on 13 May,2024
Good afternoon Barbara,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

10/10 Excellent

Raquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern
Stayed 1 night in May 2024
Response from Zeek on 13 May,2024
Good afternoon Raquel,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zeek on 13 May,2024
We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

2/10 Terrible

julio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ricardo on 13 May,2024
Good evening Julio,I apologize that you did not have the perfect stay here with us at the Hampton Inn & Homewood Suites by Hilton. We appreciate your feedback and we would love for you to elaborate on how we can improve so that we can give better service to our guests. Again we apologize about the troubles you faced with your stay and we hope to see you again soon!Thank you,-The Hilton Team

10/10 Excellent

Jaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zeek on 13 May,2024
Good afternoon Jaida,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Zeek on 9 May,2024
Hello Jasmine,I am glad that you enjoyed your stay with us, and we appreciate all of the feedback you can provide us so we can make a better, more comfortable stay for our future guests.Thank you,-The Hilton Team

10/10 Excellent

Yohalis, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re about a 10 minute walk from the legal seafood and 15 minutes walk to the silver line. It was a great location away from the hustle and bustle but close enough to the action and airport.
Stayed 3 nights in May 2024
Response from Zeek on 7 May,2024
Good morning Yohalis,Thank you for taking the time out of your day to review our hotel. We are very glad that you enjoyed your stay with us and are very appreciative of your comments.We hope to see you again soon.Thank you again,-Hilton Team

4/10 Poor

Irina

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Frontdesk was rude, unprofessional! Rooms had unpleasant smell
Stayed 1 night in May 2024
Response from Ricardo on 6 May,2024
Greetings from Hampton inn and Homewood Suites by Hilton Boston Seaport District!We first want to thank you very much for your valuable feedback.I apologize for the inconveniences faced in our hotel.Further investigation and training will take place so our guests do not face the same in the future.Please do not hesitate to contact us for further assistance.Thank you very much.Best Regards,-The Hilton Team

10/10 Excellent

krzysztof

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great customer service Great front desk
Stayed 1 night in May 2024
Response from Zeek on 6 May,2024
Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Gabriele

Disliked: Staff & service, property conditions & facilities
The food for breakfast was terrible
Stayed 1 night in May 2024
Response from Ricardo on 6 May,2024
Greetings from Hampton inn and Homewood Suites by Hilton Boston Seaport District!We first want to thank you very much for your valuable feedback.I apologize for the inconveniences faced in our hotel.Further investigation and training will take place so our guests do not face the same in the future.Please do not hesitate to contact us for further assistance.Thank you very much.Best Regards,-The Hilton Team

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Zeek on 6 May,2024
Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Don T Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Boston Wharf area.
Stayed 2 nights in Apr 2024
Response from Zeek on 6 May,2024
Hello Mr. Leonard,Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, new facility.
Stayed 2 nights in Apr 2024
Response from Zeek on 6 May,2024
Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very pretty from the outside and it was very large lobby. It seemed quite fancy. The pool was incredibly disappointing as it was quite small compared to how it appeared to look. That was definitely a big reason we stayed there. There is not much around the building so Uber eats was very helpful! It was clean overall though and the beds were quite comfortable. The large window overlooking the harbor was beautiful.
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Good

CURTIS

Stayed 2 nights in Apr 2024

8/10 Good

Rita

Stayed 1 night in Apr 2024
Response from Zeek on 20 May,2024
Good morning Rita,Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us. We appreciate the feedback.Thank you,-The Hilton Team

2/10 Terrible

Kevin

Disliked: Staff & service
One of the front desk employees was sooo rude
Stayed 1 night in Apr 2024
Response from Ricardo on 2 May,2024
I apologize you did not have a perfect stay, can you elaborate on how we could improve?

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything except the pool. I went to swim, and I wasn’t able to. The pool is too small for the size of the hotel and for swimming. Thanks!!
Stayed 2 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay started without even being greated by the person who checked us in. We were told no information, given our keys and pointed to the elevator. After that the hotel was nice, the breakfast was good and all other staff were very nice. My only other concern was how startched the sheets were. Anytime someone moved in bed you could hear it, and they weren't the most comfortable.
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Zeek on 16 May,2024
Hello Christopher,Thank you for taking time out of your day to leave us a review. We are glad you enjoyed your stay with us and we appreciate your feedback. We hope to see you again soon!Thank you,-The Hilton Team

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was smartly designed, with drawers/shelves/hooks and other conveniences. AC was quiet and worked well. Breakfast was good and I was surprised by the Wednesday night happy hour.
Stayed 3 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was wonderful. Super clean with a friendly staff. My kids loved the pool! The free breakfast was excellent and the little snack shop was well stocked. The room was clean and comfortable. The only real negative was the location is a little out of the way from most of the city sights. There’s also no T station nearby, so we ended up taking a car whenever we went somewhere. Luckily the cars weren’t too expensive but I do wish the hotel had a shuttle to the T or to some tourist areas. Overall though, the hotel was great and I’d definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

6/10 Okay

Chloe

Stayed 2 nights in Apr 2024
Response from Ricardo on 13 May,2024
Good afternoon Chloe,I apologize that you did not have the perfect stay here with us at the Hampton Inn & Homewood Suites by Hilton. We appreciate your feedback and we would love for you to elaborate on how we can improve so that we can give better service to our guests. Again we apologize about the troubles you faced with your stay and we hope to see you again soon!Thank you,-The Hilton Team

10/10 Excellent

Mariana Del Carmen Rolan

Stayed 4 nights in Apr 2024
Response from Zeek on 13 May,2024
Good evening Mariana,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

10/10 Excellent

Emmanio

Stayed 1 night in Apr 2024
Response from Zeek on 13 May,2024
Good evening Emmanio,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

8/10 Good

Nimesh, starkville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Jenny

Stayed 2 nights in Dec 2023
Response from Zeek on 13 May,2024
Good Afternoon Jenny,We appreciate you taking time out of your day to leave us a review. We appreciate all feedback as it helps us continue to give great service to our guests. Thank you for your kind words and we hope to see you again soon!Thank you,-The Hilton Team

8/10 Good

Jayne

Travelled with partner
Great stay. Fitted Sheets didn’t fit the bed.
Stayed 4 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Kim

Travelled with family
Friendly staff, clean rooms
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Good

Kaila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay especially with kids. Pool was small but no complaints otherwise. Well kept facilities
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast was good. Long walk to activities but the trolley was convenient.
Stayed 4 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive on Boston Marathon Weekend! Such a shame they hike prices like that! It’s like holding someone to ransom for a room for an important weekend in their lives.
Stayed 4 nights in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Good

Ivan

Stayed 2 nights in Mar 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
I called day of check in and they said room’s ready, come when you want. So I did. Room not ready. I did not need to sit in their lobby for 1 hour. Otherwise, a decent, if generic, hotel
Stayed 1 night in Apr 2024
Response from Ricardo on 2 May,2024
I apologize you did not have a perfect stay, can you elaborate on how we could improve?

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice decor. Great breakfast. Very loud lobby!
Stayed 1 night in Mar 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

6/10 Okay

Mary Shannon

Travelled with family
Liked: Cleanliness
The room was excellent. But, the location felt very isolated and industrial but it is convenient to Logan. We spent so much extra money because we had to Uber everywhere from the hotel and had to door dash since there weren't many places to eat nearby. The front desk staff seemed aloof and overwhelmed. They ran out of non-alcoholic drinks, including bottled water (unless you're a club member) and many snacks in the lobby store twice while we were there. The closest location to get a soda and water was a 25 minute walk. And because the breakfast lines were so long and so, so crowded we had to eat somewhere else two of the three days we were there. Unfortunately the staff seemed too busy to make any dining suggestions. Overall, it just wasn't the comfort, friendliness and convenience we've come to expect from a Hampton and although it didn't completely ruin our trip, it was very disappointing.
Stayed 3 nights in Apr 2024
Response from Ricardo on 2 May,2024
I apologize you did not have a perfect stay, can you elaborate on how we could improve?

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not as close to things as I thought.
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that is clean and close to various food choices. Wonderful staff. Breakfast was a little crowded but good food.
Stayed 2 nights in Mar 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and very clean hotel. Their free breakfast in the morning was amazing. Staff was also pretty helpful throughout our stay. The biggest con was parking which was $60 a day. That was pretty ridiculous.
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking really sucks….
Stayed 1 night in Apr 2024
Response from Zeek on 2 May,2024
Glad you enjoyed your stay with us! We appreciate your feedback.

6/10 Okay

Cherie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Unhappy with frontdesk.
Stayed 1 night in Mar 2024
Response from Ricardo on 2 May,2024
I apologize that your stay was not perfect, can you elaborate on how we could improve?