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Reviews of Element Boston Seaport District

3 out of 5
Element Boston Seaport District
391-395 D Street, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was one of the best I have seen, with many stations of all kinds of breakfast items, there are not many options near by so that was very helpful. Rooms were spacious and nicely appointed. But there was a piano bar on the 1st level, you could hear the noise on the 3rd floor.
Stayed 3 nights in Apr 2024
Response from NBos. on 28 Apr,2024
Dear David,Thank you for taking the time to let us know about your stay experience at the Element Boston Seaport hotel. I am sorry about the noise from D's Keys. Our hopes are that all our guest have a restful stay. I will be sharing your feedback with our leadership team to review, for an improved guest experience. I am glad to see you enjoyed our complimentary Rise breakfast and studio guest rooms.

10/10 Excellent

Gina, EAST HARTFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean place, we enjoyed it!
Stayed 2 nights in Apr 2024
Response from N.Bos on 15 Apr,2024
Dear Gina,It is wonderful to hear you had an amazing stay and that our staff was friendly and helpful. We appreciate your feedback and hope to welcome you back, in the future.

6/10 Okay

Hinaho

Business traveller
Liked: Cleanliness, staff & service
I could here my neighbor laughing and closing the blind from my room, so it was distracting
Stayed 2 nights in Mar 2024
Response from NBos. on 31 Mar,2024
Dear Hinaho, thank you for taking the time to let us know about your stay. I am sorry about the noise you heard in your room from a neighboring room. Our hopes are that all our guest have a restful stay, and this was not your experience. I will be sharing your feedback with our leadership team, to review for an improved guest experience.

10/10 Excellent

Aylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mandatory valet parking was a pain even though the staff running it were efficient and friendly. There needs to be a self-park option. We will recommend the hotel for being excellent for night before St patricks day as it is walking distance to the parade. We enjoyed the breakfast smoothie and open concept eating area. Eco theme was appreciated. I just wish it was the norm at hotels and not a trendy theme. Keep it up.
Stayed 1 night in Mar 2024
Response from NBos. on 24 Mar,2024
Dear Aylene,Thank you for your feedback. I am sorry to hear about the challenges you faced with Valet parking. Self-parking is based upon availability for 50 per day with NO in and out access. I am glad to see you enjoyed your overall stay at the Element Boston Seaport hotel. Wonderful you enjoyed our Rise complimentary breakfast as well as the hotels close proximity to Southie and the Seaport District area. We hope to welcome you back in the future!

10/10 Excellent

Ebony

Stayed 1 night in Mar 2024
Response from NBos. on 9 Apr,2024
Dear Ebony,Thank you for taking the time to rate your stay. I am glad to see you enjoyed the Element Boston Seaport hotel. We hope to welcome you back some time in the future!

8/10 Good

Elyssa

Stayed 3 nights in Feb 2024
Response from NBos. on 23 Mar,2024
Dear Elyssa,Thank you for taking the time to rate your stay experience of the Element Boston Seaport hotel. We appreciate your feedback.

8/10 Good

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very nice. Room was good, and quiet. Everything was fine, except there was no parking available at all, even at $54 per day. They were “full”. Which is unacceptable. I had to park at the Omni several blocks away and way overtip the parking valet to get my car parked there, because the Omni normally doesn’t allow parking there unless you have a room there.
Stayed 2 nights in Feb 2024
Response from NBos. on 26 Feb,2024
Dear Kirk ,I am glad to see you enjoyed your overall stay at the Element Boston Seaport and that our staff was friendly and helpful. I am sorry about the challenges you faced with parking. For the inconvenience we will credit your Marriott Bonvoy account 10,000 pts. We do offer the option to valet park for 54 per night but it is based upon availability due to us being a convention center hotel. This is posted on our website. I will be sharing your feedback with our hotel leadership team as well as the company that owns and operates Lot on D for an improved guest experience. Thank you for staying with us .

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast... and a lettuce/herb garden, in the lobbby... they grow for you to eat! FUN! Great location, literally across the street from the convention center.
Stayed 3 nights in Feb 2024
Response from NBos. on 12 Feb,2024
Dear Kathy,I am thrilled to hear you enjoyed your stay at the Element Boston Seaport and that you thought our Farmstand at our Rise complimentary breakfast was fun. It is a crowd pleaser. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from NBos on 24 Jan,2024
Dear Jeremy,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We hope to welcome you back some time in the future.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from NBos on 24 Jan,2024
Dear Mary,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We hope to welcome you back some time in the future.

10/10 Excellent

Diomar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from NBos on 24 Jan,2024
Dear Diomar,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We hope to welcome you back some time in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1
The best had a great time and the service was spot on
Stayed 1 night in Jan 2024
Response from NBos on 22 Jan,2024
Dear Stephen,I am thrilled to see you had an amazing stay at the Element Boston Seaport hotel. We appreciate your feedback and hope to welcome you back, should your travels bring you to the Seaport District area in the future.

10/10 Excellent

Miguel

Stayed 2 nights in Jan 2024
Response from NBos on 18 Jan,2024
Dear Miguel,I am glad to see you had a great stay at the Element Boston Seaport hotel. We hope to welcome you back some time in the future!

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from NBos on 18 Jan,2024
Dear Nancy,I am glad to see you had a great stay at the Element Boston Seaport hotel. We hope to welcome you back some time in the future!

8/10 Good

JOHN

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Nbos. on 18 Jan,2024
Dear John,Thank you for taking the time to rate your stay experience at the Element Boston Seaport hotel.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NBos on 18 Jan,2024
Dear Sarah,Thank you for taking the time to rate your stay experience at the Element Boston Seaport hotel.

8/10 Good

Summer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from NBos. on 8 Jan,2024
Dear Summer,I am glad to see you enjoyed your stay at the Element Boston Seaport Hotel. Thank you for your feedback.

8/10 Good

Melissa

Stayed 1 night in Sep 2023
Response from NBos. on 8 Jan,2024
Dear Melissa,I am glad to see you enjoyed your stay at the Element Boston Seaport Hotel. Thank you for your feedback.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family's favorite hotel. Love the Seaport district so centrally located. This place is always pristine, and the breakfast bar cannot be beat. My first-choice when staying in Boston.
Stayed 2 nights in Dec 2023
Response from NBos. on 5 Jan,2024
Dear Laura,Thank you for your feedback. It is a pleasure to hear the Element Boston Seaport is your family's favorite hotel and that you enjoy our Rise complimentary breakfast. We hope to welcome you back sometime in the future.

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from NBos. on 29 Dec,2023
Dear Hazem,Thank you for your feedback. I am glad to see you enjoyed your stay at the Element Boston Seaport hotel. We hope to welcome you back sometime in the future!

10/10 Excellent

Krystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was incredibly content with everything about this hotel. The staff were incredibly nice especially the housekeepers. The room was spacious, clean, and comfortable. I enjoyed my stay and if I ever return to Boston, this is the hotel I will go to. I felt safe and I have no complaints at all. Thank you for making my stay pleasant, I’ve stayed in other hotels but none of them compared to how comfortable like I did at this hotel.
Stayed 3 nights in Dec 2023
Response from NBos. on 29 Dec,2023
Dear Krystal,It is wonderful to hear that you had an amazing stay and that our staff was friendly and helpful. Thank you for or taking the time to let us know about your experience at the Element Boston Seaport hotel. We hope to welcome you back sometime in the future. Have a Happy New Year!

10/10 Excellent

Ellen Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Ellen Elisabeth,I am glad to see you had an amazing stay. We hope to welcome you back in the New Year.

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Cathy,I am glad to see you had an amazing stay. We hope to welcome you back in the New Year!

4/10 Poor

Thomas

Business traveller
Liked: Amenities, property conditions & facilities
Everything was awesome til I wiped off with a towel and had a blond pupic hair on my lips . The last day other than that everyone is nice respectful. I paid for my room and I didn’t know I had to pay a deposit. I had an allowance from the government to get to the border to protect. The manager didn’t care I had 100 cash I said let me stay tonight it was the night of the storm. She said 1 night is a 300 dollar deposit. She wasn’t budging. I was upset I had to call my wife to send me money on PayPal. Other Marriott don’t charge it. I was nice I don’t want to assume why she was hard . I even offered my ID and the hundred for one night . I’m still in California I got my nose broken seen horror on the border. I’m never going to go to a Marriott again! The hair in my mouth and the manager and I stay at a lot of Marriotts and the thousand of other men and women I work with . I will share my story one act of kindness could have changed my feelings. Sad stuff
Stayed 2 nights in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Thomas, I am sorry about the challenges you faced with your stay and that we did not meet your expectations. I will be sharing your feedback with our leadership team so these issues will be reviewed for an improved guest experience. It is common practice for hotels to require an incidental hold just so you are aware. Thank you for taking the time to let us know about your experience at the Element Boston Seaport.

10/10 Excellent

Joydip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Joydip,Thank you for taking the time to rate your stay at the Element Boston Seaport Hotel. We hope to welcome you back some time in the future..

10/10 Excellent

Doris Aminta Diaz

Valet park is really great the whole staff at Sweety respectful wonderful wonderful people
Stayed 1 night in Dec 2023
Response from NBos on 27 Dec,2023
Dear Doris Aminta Diaz,Thank you for your feedback. I am glad you had a wonderful stay and that our staff was friendly.We hope to welcome you back in the New Year.

8/10 Good

KATHLEEN, Havre de Grace

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from NBos. on 27 Dec,2023
Dear KATHLEEN,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We appreciate your feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this property several times. Always an enjoyable experience. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Amy,I am glad to see you had a wonderful stay. We appreciate you as a return guest and hope to welcome you back in the New Year. Happy holidays to you and your Family.

10/10 Excellent

Luisalejandra

Stayed 1 night in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Luisalejandra,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We hope to welcome you back in the New Year!

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Dena,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We hope to welcome you back in the New Year!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Clean room. Great location. Breakfast excellent. Coffee and water available 24 hours.
Stayed 1 night in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Michael,Thank you for your feedback. I am glad you had a wonderful stay and that you enjoyed our Rise complimentary breakfast. We hope to welcome you back in the New Year.

10/10 Excellent

Tyler

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from NBos. on 27 Dec,2023
Dear Tyler,Thank you for taking the time to rate your stay at the Element Boston Seaport Hotel.We hope to welcome you back some time in the future!

6/10 Okay

Carah

Stayed 3 nights in Nov 2023
Response from NBos. on 27 Dec,2023
Dear Carah,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. We appreciate your feedback.

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice room, good breakfast
Stayed 1 night in Nov 2023
Response from Nicole on 29 Nov,2023
Dear Max, we thank you so much for taking the time to leave such a wonderful review. We strive to give you the best experience possible and are proud to have hit the mark. We hope the next time your travel brings you to the Boston Seaport area, that you will come back to the Aloft.

8/10 Good

patricia

Liked: Cleanliness, staff & service
The staff is awesome ! Breakfast is great but I wish there were more options for lunch and dinner though there are tons of nearby restaurants about a mile away. Easy walk to Seaport and Uber to North End. My only real complaint is that they need updated furniture / couches / tables etc in rooms and they need to get the Marriot Beds and pillows! I understand that these things may be in the works. Again cannot say enough about the staff and new manager.
Stayed 8 nights in Nov 2023
Response from Nicole on 29 Nov,2023
Dear Patricia, We thank you so much for taking the time to leave a review. I am so happy that our staff provided the amazing hospitality that Marriott is known for. I will definitely pass on your comments to our senior leadership team regarding the furniture. We hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked eve rything but the breakfast both days! The choice of eggs was below par & sandwiches were dried out from heat lamp! Fruit & cereal was a better choice!
Stayed 2 nights in Nov 2023
Response from NBos. on 4 Dec,2023
Dear Richard,I am sorry you were not thrilled with our Rise breakfast. I will be sharing your feedback with our food and beverage leadership team for an improved guest experience appreciate your feedback. I am glad you enjoyed your overall stay at the Element Boston Seaport hotel.

10/10 Excellent

mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay perfect and convenient for conference.
Stayed 1 night in Nov 2023
Response from Nicole on 24 Nov,2023
Thank you Mary! We really appreciate your 10 out of 10 review. We hope to hosting the next time your travel brings you to the Boston Seaport Area.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Room was spacious the bed very comfortable and the shower had a good draw.
Stayed 1 night in Nov 2023
Response from NBos. on 21 Nov,2023
Dear Nathan,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. I am glad to see you enjoyed our studio guest rooms.We hope to welcome you back some time in the future!

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet-Friendly Hotel with Great Amenities
I stayed at Element hotel and it had great amenities, including a self service espresso machine. It was also great for our dog. It's conveniently located in town, but the neighborhood isn't very walkable. Overall, a good experience for anybody, including pet owners.
Stayed 1 night in Nov 2023
Response from NBos. on 21 Nov,2023
Dear Alfonso,Thank you for your feedback. I am glad to see you and your dog had an amazing stay. I see you enjoyed our complimentary 24hr Expresso machine in our lobby. We hope to welcome you back in the future!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Nicole on 5 Nov,2023
Thank you Jason. We appreciate your ten out of ten review and hope to see you again soon.

10/10 Excellent

DENEB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicole on 5 Nov,2023
Thank you DENEB for your 5 out of 5 review. We hope to see you again soon.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
The whole facility was great management and staff was excellent
Stayed 4 nights in Oct 2023
Response from Nicole on 5 Nov,2023
Dear Harold, we appreciate you taking the time to review our hotel and we hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Boston
Excellent hotel in the seaport area. Would recommend.
Stayed 2 nights in Oct 2023
Response from N.Bos on 30 Oct,2023
Dear valued guest,We appreciate you taking the time to let us know about your experience of the Element Boston Seaport hotel. I am glad to see you had an amazing stay .We hope to welcome you back sometime in the future!

10/10 Excellent

HAO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and big room for family
Stayed 3 nights in Oct 2023
Response from N.Bos on 29 Oct,2023
Dear HAO,Thank you for taking the time to rate your stay at the Element Boston Seaport Hotel. I am glad you enjoyed your stay, and our studio guest rooms with kitchenette. We hope to welcome you back, if your travels bring you back to the Boston Seaport District area.

10/10 Excellent

Jorge

Stayed 3 nights in Oct 2023
Response from NBos. on 21 Nov,2023
Dear Jorge,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. I am glad to see you enjoyed your stay .We hope to welcome you back some time in the future!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! We were in a junior suite and it was the perfect amount of space for my mom, sister and me. We loved having a sitting are other than our bed. Kitchenette gas all the essentials you need - glasses, cork screw etc. also great location close to restaurants and valet parking.
Stayed 1 night in Oct 2023
Response from NBos on 29 Oct,2023
Dear Debra,Thank you for taking the time to let us know about your experience at the Element Boston Seaport hotel. It is wonderful to see you and your family had an amazing stay and that you enjoyed our studio, home away from home guest rooms with kitchenettes. I am glad to see you love the location and all it has to offer, as much as we do. We hope to welcome you back some time in the Future. Thank you for staying with us!

10/10 Excellent

MaryJo

Stayed 1 night in Oct 2023
Response from NBos. on 21 Nov,2023
Dear Mary Jo,Thank you for taking the time to rate your stay at the Element Boston Seaport hotel. I am glad to see you enjoyed your stay. We hope to welcome you back some time in the future!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean area & and room. Only negative I have is the parking situation. Valet is $50 per day and or self parking which charges every time you have to step out. Street parking is only limited to 2 hours max. I actually got a street parking ticket.
Stayed 2 nights in Oct 2023
Response from NBOS on 29 Oct,2023
Dear Christian, I am glad to see you enjoyed your overall stay with us. I am sorry about the challenges you faced with parking. We offer in and out privileges if you park with the valet attendant. In order to avoid the in and out charges it is best to not self-park as the lot is a public lot for the BCEC convention center. Street parking is at your own risk, free overnight only and yes there is a 2hr parking limit at most meter is the city of Boston. We appreciate your feedback.

10/10 Excellent

Robert, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, good beds spacious clean and convenient
Stayed 1 night in Oct 2023
Response from Nicole on 23 Oct,2023
Thank you so much for taking the time to share about your experience at The Element Boston Seaport District Hotel. We are so happy that you enjoyed your stay and hope that you will choose to stay with us the next time your travel brings you to the Boston Area.