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Overview of Fairmont Copley Plaza, Boston

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  • Suite, 1 King Bed with Sofa bed, Park View (Copley Square Park View)

    Room amenities

    • 74 sq m
    • City view
    • Sleeps 5
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Deluxe Double Room, 2 Double Beds

    4.7/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 5
    • 2 Double Beds
    More details
  • Fairmont Gold, Club Double Room, 2 Double Beds

    4.4/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Studio, 1 King Bed (Fairmont Gold)

    Room amenities

    • 39 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Standard Double Room, 2 Double Beds (Fairmont)

    4.7/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 4
    • 2 Double Beds
    More details
  • Presidential Suite, 1 King Bed, Non Smoking, Park View

    Room amenities

    • 149 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Standard Room, 1 Queen Bed (Fairmont Queen)

    4.6/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Studio, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 39 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Signature Double Room, 2 Double Beds, Park View (Copley Square Park View)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 5
    • 2 Double Beds
    More details
  • Signature Double Room, 2 Queen Beds, Park View (Copley Square Park View)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 5
    • 2 Queen Beds
    More details
  • Fairmont Gold, Club Room, 1 Queen Bed

    Room amenities

    • 23 sq m
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Fairmont Gold, Club Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Signature Room, 1 King Bed (Fairmont Gold)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Signature Double Room, 2 Queen Beds (Fairmont Gold)

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 5
    • 2 Queen Beds
    More details
  • Signature Room, 1 King Bed, Park View (Copley Square Park View)

    4.6/5 guest room rating

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Fairmont Gold, Club Suite, 1 King Bed with Sofa bed

    Room amenities

    • 74 sq m
    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Suite, 1 King Bed with Sofa bed, Park View

    Room amenities

    • 74 sq m
    • City view
    • Sleeps 5
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Standard Room, 1 King Bed (Fairmont King)

    4.6/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 2
    • 1 King Bed
    More details
4.5
Wonderful
Rating 5 - Excellent. 658 out of 966 reviews
5 - Excellent 68%
Rating 4 - Good. 208 out of 966 reviews
4 - Good 22%
Rating 3 - Okay. 64 out of 966 reviews
3 - Okay 7%
Rating 2 - Poor. 19 out of 966 reviews
2 - Poor 2%
Rating 1 - Terrible. 17 out of 966 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with family and small children, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , easy checkin and check out . Rooms were comfortable .
Stayed 2 nights in Feb 2021

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, property conditions & facilities
I love the historical nature and splendor of this hotel. The room was clean and very comfortable. Covid restrictions reduced the amenities understandably. I was disappointed in the lack of strong customer service. Everyone was pleasant, but I believe this is an opportunity for stellar customer service. It’s not that busy and people should be willing to go above and beyond for the customers who are there. I ordered dessert from the restaurant (Boston cream pie) and it was terrible – dry and not creamy at all. Don’t serve anything if it can’t be delicious. Next morning I ordered breakfast out, and although there were staff standing in the lobby when I came down, supposedly there was no one who could bring it up to my room. Please focus on customer service and make it outstanding to ensure that you gain the business back.
Stayed 1 night in Feb 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff were always pleasant!
Stayed 2 nights in Feb 2021

1/5 Terrible

Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice in town Valentine’s Day weekend getaway! Would stay again.
Stayed 1 night in Feb 2021

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