Bar (on property)

Reviews of Holiday Inn Boston Logan Airport - Chelsea, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 716 out of 1193 reviews" "
Rating 8 - Good. 281 out of 1193 reviews" "
Rating 6 - Okay. 83 out of 1193 reviews" "
Rating 4 - Poor. 52 out of 1193 reviews" "
Rating 2 - Terrible. 61 out of 1193 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Really pist i reserved a king size room and i got a doubles bed room queen bed and im a big guy 6.2" And expedia told me that we have free breakfast and we didn't really suck and i dont think ill reserved again with expedia
Stayed 2 nights in May 2024

10/10 Excellent

Khadysha

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in May 2024
Response from Holiday Inn Chelsea an IHG Hotel. on 22 May,2024
Dear Khadysha,Thank you for your feedback! We're glad to hear that you enjoyed our convenient location. It's wonderful to know that our location contributed positively to your stay.We hope to welcome you back soon!Best regards,

8/10 Good

Rani J

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The breakfast buffet seems overpriced for what you get. We paid once. There were issues at check in and out because I prepaid the bill on 3rd party site, but the hotel couldn’t find that in their system. Took a manager to check it all Out. Then they charged the room again, to a different card we gave them for the daily parking fee. I had to call and ask about the double charges after we left. They straightened it out. But when you book through Expedia, double check what the hotel is doing. Very clean, nice staff, new building.
Stayed 4 nights in May 2024
Response from Holiday Inn Chelsea an IHG Hotel. on 10 May,2024
Dear Rani J.Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during check-in and check-out regarding the prepayment and double charges. This is certainly not the experience we want for our guests, and we understand the frustration it may have caused.We appreciate your patience and understanding as our team worked to rectify the situation, and we're glad to hear that the double charges were ultimately sorted out. Rest assured, we will review our procedures to prevent similar issues from occurring in the future.On a positive note, we're delighted that you found our hotel clean, our staff accommodating, and appreciated the new building. Your feedback regarding the breakfast buffet pricing is duly noted, and we will review our offerings to ensure they align with our guests' expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels!

8/10 Good

DAVE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Chelsea an IHG Hotel. on 10 May,2024
Dear Dave,Thank you for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

4/10 Poor

Madeline

Travelled with family
Liked: Cleanliness
This is a very expensive price for a very average room. The hotel didn't have a restaurant open that evening. They didn't offer a free breakfast for their $340 (very average) room. They didn't even offer a shuttle from the airport to the hotel. I wouldn't recommend this hotel unless you are desperate.
Stayed 1 night in Apr 2024
Response from Holiday Inn Chelsea on 19 Apr,2024
We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we are sorry that we fell short of your expectations. Please know that we take your comments seriously and will use them to improve our services. Thank you for bringing these issues to our attention.

6/10 Okay

stephane

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, but located in the middle of nowhere, near a busy street, a dirty creek and an emergency hospital. Expensive for the kind of service they offer (breakfast not included, room cleaning not included). Far from Boston.
Stayed 3 nights in Apr 2024
Response from Mildred Moran on 17 Apr,2024
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the breakfast and room cleaning services. Your feedback is invaluable to us, and we would appreciate the opportunity to make things right. Please consider giving us another chance to exceed your expectations on your next visit.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive hotel - great price!
Stayed 1 night in Apr 2024
Response from Mildred Moran on 17 Apr,2024
Thank you for your for staying at Holiday Inn Chelsea. We look forward to welcoming you back soon.

10/10 Excellent

Ulices

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was clean and the lobby is beautifully furnished.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Chelsea an IHG Hotel. on 3 Apr,2024
Dear Ulices,Thank you for taking the time to share your experience with us! We're delighted to hear that you found our staff to be accommodating and that you enjoyed the cleanliness of your room. It's also wonderful to know that you appreciated the beautifully furnished lobby. We strive to provide our guests with a comfortable and welcoming environment, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit!

8/10 Good

Sandy

Stayed 2 nights in Mar 2024
Response from Mildred Moran on 17 Apr,2024
Thank you for your for staying at Holiday Inn Chelsea. We look forward to welcoming you back soon.

8/10 Good

Luis

Stayed 1 night in Mar 2024
Response from Holiday Inn Chelsea an IHG Hotel. on 3 Apr,2024
Dear Luis,Thank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area!

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were clean, comfortable and they offered free off-street parking - rare in many hotels these days. It will probably be my go-to hotel when I'm in Boston.
Stayed 1 night in Feb 2024
Response from Mildred Moran on 24 Feb,2024
Thank you for your feedback! We're glad you found our property clean, comfortable, and enjoyed our free off-street parking. We look forward to welcoming you back as your go-to hotel in Boston!

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Mildred Moran on 24 Feb,2024
Thank you for your feedback!We look forward to welcoming you back as your go-to hotel in Boston!

10/10 Excellent

Luanna

Stayed 1 night in Jan 2024
Response from Mildred Moran on 24 Feb,2024
Thank you for your feedback! We look forward to welcoming you back as your go-to hotel in Boston!

10/10 Excellent

Joselyn

Stayed 1 night in Dec 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 23 Dec,2023
Dea Joselyn, Thank you for staying with us, We hope to host you on your next trip to Boston, have a great Holiday!

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mildred Moran on 24 Feb,2024
Thank you for your feedback! We look forward to welcoming you back as your go-to hotel in Boston!

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Dec,2023
Dear Jacob,Thank you for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

10/10 Excellent

Wei

Stayed 1 night in Dec 2023
Response from Shea on 29 Dec,2023
Dear Wei, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay and we look forward to seeing you soon! Sincerely, Holiday Inn Boston Logan Airport- Chelsea

10/10 Excellent

Munhwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Dec,2023
Dear Munhwa,Thank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area! Happy Holidays!!!

10/10 Excellent

Munhwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Dec,2023
Dear Munhwa,Thank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area!

10/10 Excellent

Munhwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfortable places~!!
Stayed 1 night in Dec 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Dec,2023
Dear Munhwa,Thank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area!

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very helpful staff. Ross helped us both times and was very professional and courteous.
Stayed 1 night in Nov 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 3 Dec,2023
Dear Tyler, It's great that Ross left such a positive impression! Having a clean and welcoming environment combined with helpful and courteous staff really enhances the overall experience. We hope to see you soon on your next trip to Boston.

2/10 Terrible

DANIEL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor the stayed at was constantly dirty full of garbage bags every night for 4 nights. It was noisy next door, noisy above our bedroom. ALL towels were full of hairs (absolutely disgusting) I kept asking for new towels explaining what was wrong with the ones in my bedroom and ended up getting more towels with hairs. Ended up buying a new towel at homegoods. They did not mention upon check in that housekeeping only cleans the room every 3 nights!??? That defeats the whole purpose of staying in a hotel! If you wont offer that service then what differentiates a hotel from airbnb??. Since covid, it seems like hotels got the perfect excuse to cut on services. Total disappointment with this stay. Do not recommend staying here.
Stayed 4 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 15 Nov,2023
Dear Daniel,Thank you for taking the time to complete a review in regards to your recent stay at the Holiday Inn Boston Logan Airport/Chelsea. As we pride ourselves on delivering a memorable hotel experience during your travels, we have fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team. Upholding our commitment to providing a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Chelsea.

10/10 Excellent

Anna

Stayed 1 night in Nov 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 17 Nov,2023
Dear Anna,Thank you for the great rating! We hope you had an enjoyable stay at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 12 Nov,2023
Dear Lynne,Thank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area!

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is set up for cars 7 parking. I don't drive, but I notice that there was a Walgreen's near by along with a bus stop. While I used Uber for my transportation, it was nice to feel like I was not in the middle of nowhere.
Stayed 1 night in Nov 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 12 Nov,2023
Dear Gwendolyn,Thank You for staying with us,having nearby amenities and public transportation options can really make a difference, especially for non-drivers. It's great that there was a Walgreen's and a bus stop in the vicinity, offering a bit of convenience. Using Uber for transportation provides flexibility, and it's always reassuring to know you're not isolated, even without a car.Did you explore the area around the hotel or have any favorite spots you discovered? If there's anything else you'd like to share about your trip or if you have upcoming plans, feel free to let me know! We hope to see you soon!

10/10 Excellent

sara

Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 22 Nov,2023
Hi Sara,Thank you so much for staying with us and also thank you for the perfect rate.We hope you had a nice and relaxing stay. Also we hope to see you soon on your next time you are in the area.happy holidays.

10/10 Excellent

Tracy, Seattle

Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 15 Nov,2023
Dear Ttracy,Thank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area!

8/10 Good

Mélissa

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 25 Oct,2023
Dear MelissaWe hope you had an enjoyable stay at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 25 Oct,2023
Dear Kerry,Thank you for the star rating! We hope you had an enjoyable stay at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 31 Oct,2023
Dear Megan,Thank you for sdtaying with us,As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and restaurants
Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 19 Oct,2023
Dear Thomas,Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all thedifference, Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to The Holiday Inn Chelsea in the near future.

8/10 Good

andrea

Liked: Cleanliness, staff & service, room comfort
Very comfortable and clean rooms. Front desk responsive to tv remote not working. Bath tub plug did not work and was not fixed despite asking nice front desk people everyday for four days.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 19 Oct,2023
Dear Andrea,Thank you for taking the time to complete a review in regards to your recent stay at the Holiday Inn Boston Logan Airport/Chelsea. As we pride ourselves on delivering a memorable hotel experience during your travels, we have fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team. Upholding our commitment to providing a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Chelsea.

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities, room comfort
Expensive for location
A very good modern hotel with all mod cons in the room. Excellent shower but no bath tub. Stayed for three days but no house keeping. Although advertised as airport hotel, this is complete misnomer as it’s miles away and a 20$ cab ride from Logan International. Chelsea is a rather rundown area but getting to downtown is fairly straightforward by bus and metro. Limited meals menu in the bar.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 19 Oct,2023
Hi Howard,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

6/10 Okay

Jessica

Travelled with family
My reservation stated that our room came with 2 complementary breakfast’s however we were charged for 4 breakfasts at $17.00 a person.
Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 19 Oct,2023
Dear Jessica,Thank you for taking the time to share your recent experience with us in such great detail. We are always delighted to receive feedback from experienced travelers and we are flattered by your kind remarks. We take great pride in delivering excellent service and think of all of our guests as family. I sincerely apologize for charging you for 4 breakfasts; rest assured, your comments have been shared with the appropriate team member. We truly value your feedback and hope you will visit with us during your next stay in the area.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful fall vacation
Stayed 3 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 14 Oct,2023
Hi LeonardoThank you for sharing your recent experience. We are pleased to know that we met your expectations during your stay at the Holiday Inn Boston Logan Airport/Chelsea. It was a pleasure having you on your fall vacations. We hope to have the opportunity to exceed those expectations during your next visit to the Boston Area!

8/10 Good

Margie

Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 3 Nov,2023
Dear Margie,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
After staying in a hotel half the cost with 2 living areas, the living quarters for the 2 beds and 3 people was very tight.
Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Oct,2023
Hi Jennifer,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at the Holiday Inn. We hope you’ll visit us again soon.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient front desk. Easy check in Quiet.
Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Oct,2023
Hi Gregory,Thank you so much for your five-star review. Also Thank you for choosing to stay with us at the Holiday Inn Boston Logan Airport/Chelsea during your time in Boston. We strive to provide a unique and memorable experience and pride ourselves as a team engaged and passionate about making a difference for our guests, we hope to see you back soon!

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 11 Oct,2023
Hi Jessica,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 30 Oct,2023
Hi Catherine,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

10/10 Excellent

Edith Gabriela

Stayed 2 nights in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 25 Oct,2023
Dear Edith,Thank you for the star rating! alsoThank you for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

10/10 Excellent

Rhonda

Stayed 1 night in Oct 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 25 Oct,2023
Dear Rhonda,Thank you for the star rating! also Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

4/10 Poor

Christina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 7 Oct,2023
Dear Christina,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

10/10 Excellent

Melissa Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Staff was very nice as well. Breakfast was good.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 2 Oct,2023
Dear Melissa,Thank you for the star rating! We hope you had an enjoyable stay at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 30 Sept,2023
Dear Nina, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that your overall stay met your expectations! We hope to see you stay with us again in the near future. Sincerely, Holiday Inn Boston Logan Airport- Chelsea

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 30 Sept,2023
Dear Maria Eugenia. Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 27 Sept,2023
Hi Keith,Thank you for the star rating! We hope you had an enjoyable stay at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

8/10 Good

Vada

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 27 Sept,2023
Hi Vada,Thank you for staying with us! We hope you had an enjoyable stay at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 27 Sept,2023
Hi Diane,On behalf of the entire hotel team, we want to thank you for staying with us at the Holiday Inn Boston Logan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Jenne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restful night.
It was great. Staff great. Comfy, clean, quiet.
Stayed 1 night in Sep 2023
Response from Holiday Inn Chelsea an IHG Hotel. on 27 Sept,2023
Hi Jenne,Thank you for taking the time to share your recent experience with us. We are extremely pleased that your experience with Holiday Inn Boston Logan Airport/Chelsea was most enjoyable and that we were able to exceed your expectations! We truly appreciate your comments and look forward to hosting a future stay in Boston.