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There were tables on their sides in the hallway as if some major change was happening. There were samples of furniture and upholstery choices on a poster in the hallway as if a company had recently presented these choices to the establishment. The parking was ridiculous in that to get to the lower level parking, one had to stop their vehicle on a steep downhill, tap their card and watch for the gate to open while praying that you don’t drop your card or that your brake will hold. I understand why it’s important to go through this to enter, but to deal with this COMING OUT of the downstairs parking when one is on a steep incline seems ridiculous. Breakfast was fine and the staff preparing it seemed genuinely happy to be at your service and proud of his work. His friendliness was a plus. The room was very clean.
We always pick Homewood Suites where ever we go because we know we won't be let down. Met our expectations as usual. The one thing that was different here than others we have stayed at is there is a parking garage and you pay$39 a day to park but you can come and go as you please. This is a Boston thing. Everyplace you go you pay for parking. Aside from that we would stay again if ever in the area.
Denise
Stayed 2 nights in Apr 2024
8/10 Good
Kathleen
15 Apr,2024
Liked: Cleanliness, staff & service
Kathleen
Stayed 2 nights in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Kathleen,Thank you for choosing to stay with us at Homewood Suites Brookline, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive during your recent stay.We appreciate your acknowledgment of our convenient location and spacious suites. Providing a comfortable and convenient environment for our guests is always our top priority, and we're thrilled that you found our accommodations suitable for your needs.Regarding your feedback about the breakfast options, we apologize if it did not fully meet your expectations. We continuously strive to offer a variety of choices to cater to all preferences, and we'll certainly take your comments into consideration as we work to enhance our offerings.Your feedback is invaluable to us as we aim to continually improve the guest experience. We hope to have the opportunity to welcome you back to Homewood Suites Brookline in the future and provide you with an even more enjoyable stay.Warm regards,
Messaged us to see if we were comfortable. We asked for extra blankets when we were out to dinner and they were by the door by the time we returned.
Larena
Stayed 2 nights in Mar 2024
Response from Hisham on 16 Apr,2024
Dear Larena,Thank you for choosing to stay with us at Homewood Suites Brookline and for taking the time to share your feedback. We're delighted to hear that you found our service prompt and accommodating during your visit. Ensuring our guests' comfort is a top priority for us, and we're pleased that our team was able to promptly assist with your request for extra blankets.We hope that you had a pleasant dining experience in the area and that your stay overall was enjoyable. Should your travels bring you back to the area, we would love to welcome you again for another comfortable stay.Warm regards,
10/10 Excellent
alice
3 Mar,2024
alice
Stayed 1 night in Mar 2024
Response from Hisham on 16 Apr,2024
Dear Alice,We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!
10/10 Excellent
Jiguang
3 Mar,2024
Jiguang
Stayed 1 night in Mar 2024
Response from Hisham on 16 Apr,2024
Dear Jiguang, We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!
10/10 Excellent
Martha
2 Mar,2024
Martha
Stayed 2 nights in Feb 2024
Response from Hisham on 16 Apr,2024
Dear Martha, We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!
We only stayed one night, but we found the place very nice and staff friendly and welcoming! Would certainly stay there again if we were in the area.
Paula
Stayed 1 night in Feb 2024
Response from Hisham on 16 Apr,2024
Dear Paula,Thank you for the kind words! We're thrilled you enjoyed your stay and we look forward to welcoming you back whenever you're in the area again."
Dear Emily,Thank you so much for taking the time to leave such a fantastic 5/5 review! We're delighted to hear that you enjoyed your stay at Homewood Suites Brookline. Our team works hard to provide a comfortable and welcoming experience, and it's wonderful to know that we exceeded your expectations. We appreciate your kind words and hope to welcome you back again soon!Best regards,
This entire hotel was spotless, i had a fantastic room, the breakfast was grwat. The only bad thing i had to say is paying $39 to park is a bit much, and not enclosed so not really secure, but overall a nice hotel
vivian
Stayed 1 night in Feb 2024
Response from Hisham on 20 Feb,2024
Dear Vivian, Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed your stay at Homewood Suites Brookline and that you found the hotel spotless, the room fantastic, and the breakfast great.We appreciate your feedback regarding the parking cost, and we understand your concern. We strive to provide the best value to our guests, and we want to inform you that the 39 per night is the most competitive rate in the area. While we do acknowledge your point about it not being enclosed, please be assured that we take security seriously and have measures in place to ensure the safety of our guests and their vehicles.We truly value your input and hope to welcome you back on your next visit to Brookline.Best regards,
6/10 Okay
Leeya
27 Jan,2024
Liked: Staff & service
Disliked: Cleanliness
Leeya
Stayed 1 night in Jan 2024
Response from Hisham on 20 Feb,2024
Dear Leeya,Thank you for choosing Homewood Suites Brookline and taking the time to share your feedback. We appreciate your insights and apologize if we fell short of your expectations. Your comments are invaluable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,
Convenient as coming in for a funeral fm out of state ..ez walking distance to all venues reasonable ( for Boston area!) Garage parking.
M
Carol
Stayed 1 night in Jan 2024
Response from Hisham on 20 Feb,2024
Dear Carol,Thank you for choosing to stay at Homewood Suites Brookline during such a challenging time. We appreciate your positive feedback regarding our convenient location, easy walking distance to venues, reasonable pricing (for the Boston area), and garage parking. Our condolences for your loss, and we're grateful to have been able to provide a comfortable and convenient stay for you. If there's anything else we can do to assist you in the future, please don't hesitate to reach out.Warm regards,
10/10 Excellent
Susan
Travelled with family, Travelled with group
21 Jan,2024
Liked: Amenities
New -clean -plenty of food options
Susan
Stayed 1 night in Jan 2024
Response from Hisham on 20 Feb,2024
Dear Susan,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!
Dear Jessica,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!"
Dear Robert,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!
10/10 Excellent
Amber
7 Jan,2024
Amber
Stayed 5 nights in Jan 2024
Response from Hisham on 9 Jan,2024
Dear Amber,Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5-star experience during your stay at Homewood Suites Brookline.It's wonderful to know that our accommodations met your expectations and that you found our amenities and services to your satisfaction. Our team works hard to ensure every guest feels comfortable and well taken care of, so your kind words truly mean a lot to us.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you to Brookline. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,
Dear Randolp,Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5-star experience during your stay at Homewood Suites Brookline.It's wonderful to know that our accommodations met your expectations and that you found our amenities and services to your satisfaction. Our team works hard to ensure every guest feels comfortable and well taken care of, so your kind words truly mean a lot to us.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you to Brookline. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,
8/10 Good
Taekyun
27 Dec,2023
Taekyun
Stayed 2 nights in Dec 2023
Response from Hisham on 9 Jan,2024
Dear Taekyun,Thank you for choosing to stay with us at Homewood Suites Brookline and for taking the time to leave us a review! We're thrilled to hear that you had an enjoyable experience during your recent stay.Your feedback means a lot to us, and we appreciate your rating of 8/10. We're always striving to provide the best possible experience for our guests, and your input helps us to continue improving.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make your next visit even better, please feel free to share. We want to ensure that each stay with us exceeds your expectations.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline soon for another fantastic stay!Warm regards,
8/10 Good
Susan
25 Dec,2023
Susan
Stayed 1 night in Dec 2023
Response from Hisham on 9 Jan,2024
Dear Susan,Thank you for choosing to stay at Homewood Suites Brookline and for taking the time to share your feedback with us. We truly appreciate your valuable input.We're delighted to hear that your overall experience was positive during your recent stay. Your rating of 4 out of 5 means a lot to us, and we're thrilled that you found your time here enjoyable.At Homewood Suites Brookline, our aim is to ensure that each guest has a comfortable and memorable stay, and it's wonderful to know that we met your expectations in many aspects.We take your comments to heart and will certainly look into the areas you highlighted for improvement. Your feedback is invaluable in our continuous efforts to enhance the experience we offer to our guests.Once again, thank you for choosing Homewood Suites Brookline. We hope to welcome you back soon and provide an even more exceptional stay.Warm regards,
8/10 Good
Kyoko Takayama
20 Dec,2023
Kyoko Takayama
Stayed 3 nights in Dec 2023
Response from Hisham on 9 Jan,2024
Dear Kyoko,Thank you for choosing to stay at Homewood Suites Brookline and for taking the time to share your feedback with us. We truly appreciate your valuable input.We're delighted to hear that your overall experience was positive during your recent stay. Your rating of 4 out of 5 means a lot to us, and we're thrilled that you found your time here enjoyable.At Homewood Suites Brookline, our aim is to ensure that each guest has a comfortable and memorable stay, and it's wonderful to know that we met your expectations in many aspects.We take your comments to heart and will certainly look into the areas you highlighted for improvement. Your feedback is invaluable in our continuous efforts to enhance the experience we offer to our guests.Once again, thank you for choosing Homewood Suites Brookline. We hope to welcome you back soon and provide an even more exceptional stay.Warm regards,
The property was located close to our activity and the available parking was a relief! We did have a problem with the booking via Expedia but I’ll see if there’s a place further on in the survey to explain that. It was NOT the hotel’s fault, however, management was unable to fix our issue.
Eileen
Stayed 1 night in Dec 2023
Response from Hisham on 9 Jan,2024
Thank you for sharing your feedback regarding your recent stay at Homewood Suites Brookline. We're delighted to hear that our location proved convenient for your activities and that the available parking eased your experience.I'm sorry to learn about the hiccup you encountered with your booking through Expedia. While I appreciate your understanding that it wasn't within the hotel's purview, I regret any inconvenience it may have caused during your stay. We always strive to assist our guests in every possible way, and it's disheartening to know we couldn't resolve the issue as swiftly as we would have liked.Your comments are valuable to us, and we'll use this feedback to improve our services and better assist guests facing similar situations in the future. Should you have any further details or wish to discuss this matter further, please feel free to reach out to me directly at [Your Contact Information].We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a flawless stay in the future.Warm regards,
Dear Samantha,Thank you immensely for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that your stay at Homewood Suites Brookline met and exceeded your expectations.It's delightful to know that you found our accommodations comfortable and our amenities to your liking. Providing a welcoming and enjoyable experience for our guests is always our top priority, and we're delighted that we hit the mark during your visit.Should your travels bring you back to Brookline, we'd be honored to host you once again. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Warm regards,
Close to Boston Children’s. Rooms were very large, clean and comfortable
Katherine
Stayed 1 night in Nov 2023
Response from hisham on 3 Dec,2023
Dear Katherine, That's fantastic to hear! We're delighted you enjoyed your stay at Homewood Suites Brookline and found our location convenient for your visit to Boston Children’s. We take pride in offering spacious, clean, and comfortable rooms for our guests. Your perfect score means the world to us! If your travels bring you back this way, we'd love to welcome you again for another wonderful stay.
Dear Whitney, Thank you immensely for sharing your delightful feedback! It brings us immense joy to hear that your experience at Homewood Suites Brookline was marked by our pleasant and accommodating staff. Your satisfaction is our utmost priority, and it's fantastic to know that our team's efforts contributed to making your stay enjoyable.We look forward to welcoming you back for another outstanding stay whenever your travels bring you to Brookline!Warm regards,
Dear Masato,Thank you for your outstanding review! We're thrilled to hear that you found our location at Homewood Suites Brookline to be just right for your stay. Being in a convenient spot can truly enhance the entire experience, and we're delighted that it worked well for you.Should your travels bring you back this way, we'd love to welcome you for another fantastic stay. Until then, safe travels and warm regards!Best Regards,
Furniture in room was not comfortable we were here for a week. Chair at table were so low I need two pillows to sit at table to work or eat
James
Stayed 5 nights in Nov 2023
Response from Hisham on 25 Nov,2023
Dear James, Thank you for taking the time to share your experience with us. We're truly sorry to hear that the furniture in your room didn't meet your expectations and hindered your comfort during your week-long stay. Your feedback is invaluable as it helps us pinpoint areas for improvement.We apologize for any inconvenience caused by the low chairs at the table, requiring extra pillows for comfort while working. Please know that we take your comments seriously and will explore ways to enhance the comfort and functionality of our room amenities for our guests' convenience in the future.Your comfort is of utmost importance to us, and we hope to have the opportunity to better serve you during any future visits you may have. Should you plan to return, please feel free to contact us directly, and we'll do our utmost to ensure a more enjoyable and comfortable stay.Thank you again for sharing your insights with us. We appreciate your patronage and hope to welcome you back for a more satisfying experience.Warm regards,
Dear Anna, Thank you for choosing Homewood Suites Brookline for your recent stay and for taking the time to share your feedback! We're delighted to hear that you had an enjoyable experience during your time with us.Your rating of 8/10 means a lot to us, and we appreciate your kind words. We're thrilled that our amenities and services met your expectations. Your comfort and satisfaction are always our top priorities, and we're pleased to know that you found our accommodations and facilities to your liking.We constantly strive to improve and provide exceptional experiences for all our guests, so your feedback is truly valuable. If you have any specific suggestions or comments that could further enhance our services, please feel free to share them. Your insights help us continue to elevate our guests' experiences.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline soon. Should you plan another visit, please don't hesitate to reach out. We'll be more than happy to assist in making your next stay even more memorable.Warm regards,
Easy to get around the local area. Staff was very help full and answered all questions.
George
Stayed 12 nights in Nov 2023
Response from hisham on 16 Nov,2023
Dear George, Thank you so much for taking the time to share your experience at Homewood Suites Brookline! We're thrilled to hear that you found our location convenient and that our staff provided helpful assistance throughout your stay. Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!
Dear Heidi, Thank you so much for your kind words! Our team at Homewood Suites Brookline takes great pride in delivering exceptional service, and it means a lot to hear that you had a positive experience with our reception staff. We hope to welcome you back soon for another fantastic stay!
8/10 Good
Vincent
14 Nov,2023
Vincent
Stayed 4 nights in Nov 2023
Response from hisham on 16 Nov,2023
Dear Vincent, Thank you so much for taking the time to share your experience at Homewood Suites Brookline! We're thrilled to hear that you found our location convenient and that our staff provided helpful assistance throughout your stay. Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!
There was a stain on the pull out's mattress and some of the pillow cases were dirty.
John
Stayed 3 nights in Nov 2023
Response from hisham on 16 Nov,2023
Dear John, Thank you for sharing your feedback regarding your recent stay at Homewood Suites Brookline. I sincerely apologize for the inconveniences you experienced with the pull-out mattress and the cleanliness of the pillowcases. Please know that this does not reflect our usual standards, and we take your comments seriously.I have personally addressed these concerns with our housekeeping team to ensure that proper measures are taken to prevent such issues from occurring again in the future. Your comfort and satisfaction are of utmost importance to us, and we are committed to providing a pristine and enjoyable stay for all our guests.We appreciate your valuable feedback, as it helps us improve our services. Should your travels bring you back to the area, I would love the opportunity to personally ensure a flawless experience for you.Warm regards,
10/10 Excellent
Haley
11 Nov,2023
Haley
Stayed 1 night in Nov 2023
Response from Hisham on 9 Jan,2024
Dear Haley, Thank you so much for taking the time to share your wonderful experience at Homewood Suites Brookline! We're thrilled to hear that your stay with us was a 5-star one. Our team works hard to ensure our guests feel comfortable and welcomed, so it's truly rewarding to receive your positive feedback.We hope to have the pleasure of hosting you again soon for another exceptional stay. Should you need anything in the future, please don't hesitate to reach out.Warm regards,
8/10 Good
Pamela
Business traveller, Travelled with partner
10 Nov,2023
Liked: Staff & service, amenities
Great location and friendly staff who go the extra mile. Rooms have air purifiers which are appreciated. One concern is that the dishwasher was filthy and broken and there was no dishwashing liquid in the rooms. Front Desk said "you have to request liquid soap"! Dish soap for clean dishes MUST be in each room!
Pamela
Stayed 1 night in Nov 2023
Response from hisham on 16 Nov,2023
Dear Pamela, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our great location, friendly staff, and the air purifiers in the rooms. Your feedback regarding the dishwasher and dishwashing liquid is invaluable. We apologize for the inconvenience caused by the condition of the dishwasher and the absence of dishwashing liquid in your room. We'll address these issues immediately to ensure they are rectified and that all necessary amenities are readily available in every room for our guests. Your input helps us improve, and we hope to welcome you back for an even better stay in the future.
Stayed here for back to back appointments at Children’s for my daughter. It has everything my family needed- pool, kitchen, complimentary breakfast, easy parking and the shuttle to Children’s. Will definitely be back!
Hannah
Stayed 2 nights in Nov 2023
Response from Hisham on 8 Nov,2023
Dear Hannah,Thank you for taking the time to share your wonderful feedback about your recent stay at Homewood Suites Brookline. We're delighted to hear that we could provide everything your family needed during your visit for your daughter's appointments at Children's.It's great to know that you enjoyed the convenience of our amenities, such as the pool, fully equipped kitchen, and complimentary breakfast. Our team works hard to make sure our guests have a comfortable and enjoyable stay, and your positive comments are a testament to their efforts.We're also pleased to hear that our shuttle service to Children's was helpful for your family. Making your stay as stress-free as possible is our priority, and we're glad we could contribute to your experience.We look forward to welcoming you back to Homewood Suites Brookline in the future. If you have any special requests or if there's anything more we can do to enhance your next stay, please don't hesitate to reach out. Your satisfaction is important to us.Thank you again for choosing to stay with us, and we can't wait to host you and your family again soon!Warm regards,
10/10 Excellent
Patrick
3 Nov,2023
Patrick
Stayed 1 night in Oct 2023
Response from Hisham on 25 Nov,2023
Dear Patrick, Thank you so much for taking the time to share your experience at Homewood Suites Brookline!We're thrilled to hear that you had a fantastic stay with us. Providing a comfortable and enjoyable environment for our guests is always our top priority, and it's delightful to know that we hit the mark during your visit.Your 5-star rating means the world to us! We're glad our amenities and services met your expectations. Our team works hard to ensure every guest feels right at home, and your positive feedback is truly rewarding.We hope to have the pleasure of welcoming you back for another wonderful stay whenever your travels bring you to Brookline. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,
The staff was very nice and accommodating, the hotel and room was really nice! Great place to stay
Amanda
Stayed 1 night in Oct 2023
Response from Hisham on 1 Nov,2023
Dear Amanda,Thank you so much for taking the time to leave such a positive review of your recent stay at Homewood Suites Brookline. We are thrilled to hear that you had a wonderful experience with us and that our staff was able to make your stay a memorable one. Providing excellent service and a comfortable environment for our guests is our top priority, and it's always rewarding to know that we've succeeded in doing so.We're delighted that you found our hotel and room to your liking. It's great to hear that you enjoyed your accommodations. We aim to provide a home away from home for all of our guests, and your feedback reaffirms our commitment to this goal.Once again, thank you for choosing to stay with us, and for sharing your positive experience. We truly appreciate your support and hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the future. If you have any suggestions or further comments, please don't hesitate to reach out. We're here to make your next stay even more exceptional.Warm regards,
8/10 Good
Christian
30 Oct,2023
Christian
Stayed 1 night in Oct 2023
Response from Hisham on 25 Nov,2023
Dear Christian, Thank you for choosing Homewood Suites Brookline for your recent stay and for taking the time to share your feedback. We appreciate your thoughts and are glad to hear that you had an overall positive experience.Your rating of 4 out of 5 is valuable to us as it highlights areas where we can continue to improve. We'd love to know more about your stay to ensure we address any concerns and make future visits even better.If there were specific aspects you feel we could enhance, please don't hesitate to share. Your insights play a crucial role in our ongoing efforts to provide exceptional stays for all our guests.We hope to welcome you back soon for another enjoyable stay and the opportunity to exceed your expectations.Warm regards,
Dear Mary, We're delighted to hear that you had such an easy and enjoyable stay at Homewood Suites Brookline! Thank you for sharing your positive feedback with us. If you have any suggestions or if there's anything specific that made your stay great, please feel free to let us know. We look forward to welcoming you back in the future!
Very comfortable and convenient for my family. Excellent service!
Yegile
Stayed 1 night in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Yegile:Thank you for your wonderful feedback! We're delighted to hear that you found your stay at Homewood Suites Brookline comfortable and convenient for your family. Our team strives to provide excellent service, and it's rewarding to know that we achieved that during your visit. We look forward to hosting you and your family again in the future!
10/10 Excellent
Michael
22 Oct,2023
Michael
Stayed 1 night in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Michael,Thank you for choosing Homewood Suites Brookline for your recent stay, and for taking the time to leave us a fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your visit.Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and serves as a motivating factor for our staff.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the near future. If you have any specific suggestions or requests for your next stay, please don't hesitate to let us know. We're here to make your stay even better next time.Safe travels, and see you again soon!Warm regards,
Great service. Clean. Convenient. decent gym. Breakfast very acceptable and the cook/chef was the kindest!
Monica
Stayed 2 nights in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Monica,Dear [Guest's Name],Thank you so much for taking the time to share your experience at Homewood Suites Brookline. We're delighted to hear that you enjoyed our great service, clean accommodations, and convenient location. It's wonderful to know that you found our gym to be suitable and that you appreciated our breakfast offerings. We are truly grateful for your kind words about our cook/chef, and we will be sure to pass along your compliments to them.We hope to welcome you back for another enjoyable stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Best regards,
10/10 Excellent
Brian
20 Oct,2023
Brian
Stayed 6 nights in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Brian, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Homewood Suites Brookline. It's great to know that you found our service great, the facilities clean, and the location convenient. We take pride in providing a decent gym and a very acceptable breakfast experience. We'll be sure to pass your kind words along to our cook/chef. We look forward to welcoming you back on your next stay!
4/10 Poor
Bettina
14 Oct,2023
Disliked: Staff & service
The property has a central air conditioning system. As such, it was impossible to regulate the temperature of my room. I struggled to sleep because my room was extremely cold. Moreover, a male staff was unprofessional and grossly disrespectful to me when I couldn't find the right ticket number to claim my luggage. When I finally found the ticket in my purse, he was still rude to me.
Bettina
Stayed 1 night in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Bettia,I want to express our sincere apologies for the inconvenience you experienced during your recent stay at Homewood Suites Brookline. We truly value your feedback, and we're deeply sorry that you had difficulties with the central air conditioning system, which affected the temperature in your room and disrupted your sleep.Additionally, I'm disheartened to hear about your interaction with a member of our staff. Such behavior is absolutely not in line with our service standards, and I assure you we take this matter seriously. We will be addressing this with our team to ensure such incidents are not repeated.Your feedback is vital to us, and we appreciate you bringing this to our attention. We hope you might consider giving us another chance to provide you with a better experience in the future. Please do not hesitate to reach out if there is anything else we can assist you with.Warm regards,
Dear Tanya,Thank you for taking the time to share your feedback about your stay at Homewood Suites Brookline. We're delighted to hear that you found our property spacious. Your feedback is valuable to us, and we look forward to welcoming you back on your next visit.Warm regards,
Dear Joseph,Thank you for choosing Homewood Suites Brookline for your recent stay, and for taking the time to leave us a fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your visit.Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and serves as a motivating factor for our staff.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the near future. If you have any specific suggestions or requests for your next stay, please don't hesitate to let us know. We're here to make your stay even better next time.Safe travels, and see you again soon!Warm regards,
10/10 Excellent
Patricia Anne
7 Oct,2023
Patricia Anne
Stayed 1 night in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Patricia,Thank you for choosing Homewood Suites Brookline for your recent stay, and for taking the time to leave us a fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your visit.Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and serves as a motivating factor for our staff.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the near future. If you have any specific suggestions or requests for your next stay, please don't hesitate to let us know. We're here to make your stay even better next time.Safe travels, and see you again soon!Warm regards,
I believe, it is a good hotel, clean and close to the T train. Hot breakfast is very helpful due to limited dining options around the hotel. Area is pretty far from all attractions and the street is noisy and dirty. It was highly overpriced. It can be a good place to stay if the price is more reasonable
Margarita
Stayed 2 nights in Oct 2023
Response from Hisham on 30 Oct,2023
Dear Margarita,Thank you for taking the time to share your feedback on your recent stay at Homewood Suites Brookline. We appreciate your insights and are delighted to hear that you found our hotel to be clean and appreciated the proximity to the T train. We understand that our hot breakfast can be a valuable amenity, especially with limited dining options nearby.We regret to hear that the location was not ideal for you due to the distance from attractions and the street noise. We apologize for any inconvenience this may have caused. We continuously strive to provide our guests with a pleasant experience, and your feedback is invaluable to us.Your comments about pricing have been duly noted. We regularly evaluate our rates to ensure that they remain competitive, and we'll take your remarks into consideration.We genuinely appreciate your perspective and hope to have the opportunity to host you again in the future, with the hope of exceeding your expectations.Thank you for choosing Homewood Suites Brookline.Warm regards,
Dear Beth,Thank you for choosing Homewood Suites Brookline for your recent stay, and for taking the time to leave us a fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your visit.Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and serves as a motivating factor for our staff.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the near future. If you have any specific suggestions or requests for your next stay, please don't hesitate to let us know. We're here to make your stay even better next time.Safe travels, and see you again soon!Warm regards,