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Reviews of The Winthrop Arms Hotel And Restaurant

3 out of 5
The Winthrop Arms Hotel And Restaurant
130 Grovers Ave., Winthrop, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 252 out of 523 reviews" "
Rating 8 - Good. 180 out of 523 reviews" "
Rating 6 - Okay. 54 out of 523 reviews" "
Rating 4 - Poor. 26 out of 523 reviews" "
Rating 2 - Terrible. 11 out of 523 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No overnight staff. Totally shuts down by 10 pm. Had to call Winthrop police to get a blanket. Absurd.
Stayed 1 night in Apr 2024
Response from Casey G on 16 Apr,2024
Peter with all due respect you might have been one of the most difficult customers in our 40 years of hotel service. We had already given you extra blankets and when you came down at midnight and saw nobody here to give you your 5th blanket (when the room was 72 degrees) you were upset. We always go above and beyond to take care of our customers but you took full advantage of our hard working staff and I will not allow this type of false review be posted without bringing the truth into light. I pray for future properties who might have to accomodate you

10/10 Excellent

Laura

Disliked: Property conditions & facilities
Rooms are outdated. The wallpaper was peeling off the wall. For the price of room… not okay. Saw a rat walking from parking lot to hotel 😬
Stayed 1 night in Apr 2024
Response from Casey G on 16 Apr,2024
Hi Laura, Thank you for staying with us. Not sure what you're alluding to here as the property is maintained monthly with a pest company as part of Massachusetts Law. We take pride in cleanliness which is why we've been around for the past 45 years. We hope to have you back to check out our brand new rooms on the third floor next time around!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Refreshing exceptional Staff from start to end. Breathtaking beach and great place to regroup and unwind!!! Simply can't wait to vist again. Many Thanks -Lisa .
Stayed 2 nights in Mar 2024
Response from Casey G on 16 Apr,2024
Thank you for staying with us Lisa! We can't wait to accommodate you in the future!

10/10 Excellent

David, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property! Restaurant Very local and fabulous! Check in with hostess for both restaurant and rooms. Room very spacious, clean, well appointed. Quite a unique experience!
Stayed 1 night in Mar 2024
Response from Casey G on 16 Apr,2024
Thank you David! We pride ourselves in cleanliness and quality for our guests and are glad you got the full experience! Next time, book a room on our newly finished 3rd floor for an even better view of the Atlantic Ocean!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet sea side accommodation.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time and the food was excellent. No complaints at all.
Stayed 3 nights in Oct 2023

6/10 Okay

Monika

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, smelly, but cute
Cute location and ok for just a night. But place felt old and dirty, smelled bad, and our tv in our room didn’t work.
Stayed 1 night in Oct 2023

10/10 Excellent

Dawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Property conditions & facilities
Overall, this is a great place. Pretty and a nice location and view of the bay. We ate at the restaurant and it was delicious. We did have some problems but I think they were mostly just a one time issue. The fire alarm was tripped around 6:45 am. We all stumbled out in our pjs. 3 fire trucks arrived. It was not a fire. We went back inside and tried to rest longer. But the issue had tripped the hot water tank. So, we had ice cold showers. The front desk was not manned and we couldn’t get anyone to tell us anything. I left a note on the front desk and someone came up from downstairs. He was polite and apologetic. I would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a 1/2 block from the ocean and in a beautiful neighborhood. They have a small parking area that actually faces the ocean. Our room and bathroom looked recently updated. The bed was older, but not bad. The hotel restaurant was great, delicious food and reasonable prices. The staff was friendly and helpful. We were able to park in the small lot, but some people had to park on the street. It is a quiet neighborhood so probably not a big deal. We enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel with tons of charm close enough to Salem at an affordable rate.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place in a charming community
Winthrop Arms is a great place to stay is a really charming location. The staff was helpful with us having a really late checkin because of a delayed flight…everything worked out well.
Stayed 3 nights in Oct 2023

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Parking was awkward and there was no elevator. Was difficult to get around the area in the dark if you’re not familiar with it. The rooms are nice and large but are under renovation so the price was steep for that.

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Florence

Stayed 1 night in Oct 2023

8/10 Good

Felicia, Kamuela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the old feel of the place. Not a modern cookie cutter place. It is out of the way for those on foot. Good restaurant downstairs.
Stayed 2 nights in Oct 2023

6/10 Okay

Margaret

Disliked: Property conditions & facilities
The room was rundown and odd. The towels were thin and threadbare. There was no bar soap in the room and a half broken towel rack in the bathroom. The view out the window was the air conditioning unit; this at a sea-side inn during the off-season
Stayed 1 night in Oct 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Travels
Excellent stay for a quick drive to Boston Login Airport. An Elevator would have been nice but the staff offered to carry our bags. Great restaurant though! Staff friendly and accommodating. Only street parking nearby, but there’s a very small parking lot a block away.
Stayed 1 night in Oct 2023

10/10 Excellent

Sabrina

Stayed 1 night in Oct 2023

10/10 Excellent

Yoshimasa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and comfortable. The restaurant service was also excellent.
Stayed 1 night in Sep 2023

8/10 Good

Brent

Travelled with partner
Liked: Property conditions & facilities
Quaint hotel with recent upgrades. The restaurant was ok, but the service was on the slow side. No bath soap or body wash was supplied.
Stayed 1 night in Oct 2023

10/10 Excellent

kendall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is excellent and the bar friendly and loud at times. The hotel room are being remodeled, but we’re clean and nice.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Amenities
Nice location and the building was in good shape. My room had a coffee machine but not coffee cups or water glasses.
Stayed 1 night in Sep 2023

8/10 Good

Bette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Beau

Stayed 1 night in Sep 2023

10/10 Excellent

catherine

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Amy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing
This was a disappointing experience. When we arrived there was construction on the street and no where to park. She apologized but offered no assistance. It was raining and we had to carry bags over torn up sidewalk & mud and then through restaurant and up stairs. I didn't see any staff again ever. We checked out at 8 am and there was no one around so we left front door key on the desk. No wash clothes in the room. Just very disappointed
Stayed 2 nights in Sep 2023

10/10 Excellent

maryellen, meriden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Stayed 1 night in Sep 2023

10/10 Excellent

Rhea

Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Aug 2023

10/10 Excellent

Janine

Liked: Cleanliness
Maintance in progress
Stayed 1 night in Aug 2023

8/10 Good

julie

Travelled with partner
Liked: Amenities, property conditions & facilities
This is a really cute hotel in outskirts of Boston. Getting there from out of state is a task. Traffic is horrendous. Parking at the hotel was really good until the night before our exit. We had to request help from the valet. The parking area is close enough, but was being pressure washed the 2nd day we were there, they got mud all over my freshly washed car, we were headed to a wedding. The room was surface clean, but could use a once a month of dusting and cleaning the blinds. Our sink was clogged, and wouldn’t go down easily. There’s construction on the 3rd floor, it was noisy at 8am. I understand progress, but let me as a consumer choose if I want to be up on my day off at 8. There were only 2 light bulbs in the bathroom vanity, easy fus fix. I read that in another person’s review- assumed that would have been addressed. Maybe we were in different rooms. No wash cloths the first day, and no one in sight until the restaurant opens. We had a nice dinner in the hotel restaurant. The clam chowder was really delicious and our server was nice. The area is really nice and you can walk the paved path along the ocean. If you appreciate the ocean you can find some nice shells along the rocky beach. The ocean smell In Massachusetts is different than that of the south. Much stronger. Overall, our stay went well, the hotel was pretty, and not near Logan’s immediate congestion once you get there. It’s about an hour and ten minutes from Kittery, Maine. It was a beautiful drive
Stayed 3 nights in Aug 2023

10/10 Excellent

pakaykeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Room was comfortable, but despite remodel it was dated. Cleanliness was marginal. Staff was excellent. Restaurant was great. Parking easy and free.
Stayed 2 nights in Jul 2023

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
BEWARE- UNDER LOUD CONSTRUCTION
My stay at Winthrop Arms Hotel started off well, but unfortunately, it took a turn for the worse. The construction noise that began early in the morning, around 7:30-8AM, disturbed my sleep and significantly impacted my overall experience. Despite my efforts to seek compensation, both Hotels.com and the hotel itself failed to provide any resolution or refund. Moreover, the manager I spoke with was aggressive, calling me a liar and blaming me for not being aware of the ongoing construction despite no prior notice given. I cannot recommend Winthrop Arms Hotel due to the disruptive construction and the unprofessional behavior of its management. In summary, my stay at Winthrop Arms Hotel was initially pleasant, but it quickly turned sour. The early morning construction noise disturbed my sleep, and despite my attempts to resolve the issue and receive compensation, both Hotels.com and the hotel were unresponsive. The manager I spoke with was confrontational, accusing me of being ignorant and blaming me for the inconvenience. Considering the disruptive construction and the unprofessional attitude of the hotel's management, I highly advise against choosing Winthrop Arms Hotel for your stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Leslie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We would not have booked this property had we known that this floor was under re-model. The third floor was a construction zone. The room was in poor condition, stained carpet, broken window shades. A used toothbrush left in the cabinet by a previous guest.
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Located in a quiet little suburb of Boston this hotel has old world charm. The staff were friendly and accommodating. The room and view of the ocean was gorgeous. The beds were a dream and I slept better than any hotel mattress ever. There is limited dining options in Winthrop but the hotel itself has a restaurant and bar on the first floor. It was also located close to a lovely breakfast cafe. The bus line was easy to access and takes you right to the blue line. Overall we really enjoyed our stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem across the street from the ocean and the restaurant is tremendous!
Stayed 2 nights in Jul 2023

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at Winthrop Arms. I had an unforeseen delay in my arrival and the staff were very accommodating and went out of their way to help me. Thank you!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This charming hotel was located just out of the city in a residential neighborhood facing the ocean (rooms with views). It gave us an opportunity to enjoy the sites of Boston with all the noise and people but then return to a quiet retreat. As a walker, I did not find the 1.3 walk to the T station an issue. The area is very safe with great views of the ocean along the way. We enjoyed an excellent meal in the hotel dining room while sitting outside on the deck. I wish I had found this gem of a hotel earlier in Boston travels.
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, had a layover and this spot met all our needs. Wish we could have stayed longer.
Stayed 1 night in Jun 2023

10/10 Excellent

Angélica

Stayed 1 night in Jun 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good time nice room with a comfortable bed and a walk in shower with a strong draw. The only thing l had a problem with was the T.V set that kept cutting off and it was hard to tune into regular cable channels.
Stayed 1 night in Jun 2023

6/10 Okay

Stacia

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful woodwork.. nice, pleasant staff. Bad room.. dark, gloomy, window wouldn't close completely because of a tube sticking out.. no screen or anything. Terrible view. Window is right next to the air conditioner. We didn't stay here.
Stayed 3 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023