Reception

Reviews of Hyatt Place Boston/Braintree

3.5 out of 5
Hyatt Place Boston/Braintree
50 Forbes Road, Braintree, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1285 out of 2048 reviews" "
Rating 8 - Good. 449 out of 2048 reviews" "
Rating 6 - Okay. 156 out of 2048 reviews" "
Rating 4 - Poor. 73 out of 2048 reviews" "
Rating 2 - Terrible. 85 out of 2048 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely polite staff and very clean.
Stayed 1 night in May 2024

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The dining ( breakfast) had AC problems. So it was too warm. But the breakfast was very good! Front desk outstanding! Toilets are tooooo LOW. Room was good and the TV was excellent. Bed needed to be a bit firmer. Better than the Marriot. We will be back! Thank you!
Stayed 2 nights in May 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We traveled during Mother’s Day weekend and they decided to service the pool which was therefore closed to guests but apparently open to babies and toddlers. Strange. I forgot my yoga mat and they asked me to provide a label to mail it. I think they should have taken that upon them to show their customer service. Breakfast was lacking in quality. Paper plates, plastic cups and plastic cutlery. Mediocre and not good for the environment.
Stayed 1 night in May 2024

10/10 Excellent

Nallely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the shower temperature is the only thing i could complain about, excellent hotel
Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have three parts to my trip & had booked another hotel for one of the parts. I cancelled those reservations ro stay here again. Fantastic location, people super friendly, rooms were updated & clean.
Stayed 2 nights in May 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and updated. most staff very friendly. ONLY problem was fruit fly/bug in my breakfast. couldn’t eat after that. desk clerk was not sympathetic. said talk to breakfast people.
Stayed 3 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Property Management on 14 May,2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Property Management on 14 May,2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Seyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and location!
Stayed 4 nights in May 2024
Response from Property Management on 14 May,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here! Very friendly staff and a clean hotel.
Stayed 5 nights in May 2024
Response from Property Management on 14 May,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Yiniola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sherayna was awesome!
Stayed 1 night in May 2024
Response from Property Management on 14 May,2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Sherayna. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Daniel Allen

Liked: Cleanliness, staff & service, property conditions & facilities
See you again soon!
Stayed 4 nights in May 2024
Response from Property Management on 14 May,2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Easy in, easy out.
Stayed 1 night in May 2024
Response from Property Management on 14 May,2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking
Stayed 1 night in May 2024
Response from Property Management on 14 May,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I walked into the moment I left I would extremely like to think Sam and also Shay for helping me out in was getting there a little late due to traffic they were very professional about it said it was okay and not to worry and I appreciated that and their service was impeccable everything in the hotel was impeccable I love the place and I'm definitely going again
Stayed 1 night in May 2024
Response from Property Management on 14 May,2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and lots of breakfast options. Close to a mall and restaurants.
Stayed 4 nights in Apr 2024
Response from Property Management on 14 May,2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Property Management on 14 May,2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

MARCEL

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near mayor highways and airport.
Stayed 2 nights in May 2024
Response from Property Management on 14 May,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Caolane

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 1 night in May 2024
Response from Property Management on 14 May,2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our amazing service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and close to mall/restaurants! Free parking and breakfast.
Stayed 2 nights in Apr 2024
Response from Property Management on 14 May,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

jeff, smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here often! Staff is always attentive and friendly. Breakfast is always excellent!
Stayed 4 nights in Apr 2024
Response from Property Management on 6 May,2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. We will plan on staying here again.
Stayed 5 nights in Mar 2024
Response from Property Management on 6 May,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff were very helpful and Positive.
Stayed 3 nights in Apr 2024
Response from Property Management on 3 May,2024
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to Lifan
Stayed 1 night in May 2024
Response from Property Management on 3 May,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Young Chul, FAUST

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy parking
Stayed 2 nights in Apr 2024
Response from Property Management on 3 May,2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

6/10 Okay

Sheri

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This was our least favorite hotel of the 6 we stayed in during our vacation. Here’s why: Broken refrigerator. Bathroom door stuck due to too many paint layers. Paper thin walls. Breakfast limited in choices.
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for taking the time to share your feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Antonietta, Laval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Norah

Liked: Cleanliness, staff & service, property conditions & facilities
All Good very convenient
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how clean my room was and well stocked. The front desk staff made everything look easy and they were very helpful.
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Betuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exelent Customer service.
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

8/10 Good

John

Stayed 1 night in Mar 2024

8/10 Good

Rosederline

Stayed 2 nights in Apr 2024
Response from Property Management on 3 May,2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here. Good dining and shopping options. Get us into the city quickly.
Stayed 1 night in Jan 2024
Response from Property Management on 3 May,2024
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Joe

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean. Convenient. Free parking. Nice staff. Good free breakfast. Free coffee and tea 24/7. Pool was big and nice BUT no heat during the time we stayed ! We picked this place because they had indoor pool. We felt cheated.
Stayed 4 nights in Apr 2024
Response from Property Management on 6 May,2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. We truly appreciate all of the feedback you've shared as well, as we are always looking for opportunities to improve. It would be an honor to welcome you back again in the future!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming and they were very helpful.
Stayed 1 night in Apr 2024
Response from Property Management on 3 May,2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Chinyere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the most amazing and pleasant staff!
Stayed 2 nights in Apr 2024
Response from Property Management on 3 May,2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Mary Heather

Stayed 2 nights in Apr 2024
Response from Property Management on 14 May,2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like there’s a mall just in front a lot of restaurants around the personal so kind too clean and safety place.
Stayed 3 nights in Apr 2024
Response from Property Management on 24 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 24 Apr,2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Tom

Travelled with partner
Good location for us Easter weekend. Legal Seafood next door. Close to our Easter brunch location. Good price point.
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

4/10 Poor

Jeff

Stayed 1 night in Jan 2024
Response from Property Management on 14 May,2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice stay. Will ONLY stay here from now on when traveling to Boston, only complaint is ice machines weren’t working and in my case I had to ask multiple times for someone to tidy the room (as in they didn’t do it without me asking) but I won’t blame them for it because they did it right away when requested. Very nice stay. Beautiful area.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Bibin, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they give out free water bottles with no complaints. It was a great experience and we will be back.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Janiry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 3 nights in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Breakfast was good.
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Ny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and convenient
Stayed 1 night in Feb 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.