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"The ad said there is a pool - THERE IS NOT. Check-in was fast but the guy was hard to understand. The room was cold, the tub had yellow stains (pee?) and hair, there was hair and cobwebs everywhere, the room was tiny for a "suite", the coffee machine was covered with white staining, the shower handle and toilet flush handle were very loose, and there were ants walking all over the bathroom. The pillows on the bed had hair from previous guests. The woman running the restaurant was very grumpy. Included breakfast was as basic as basic gets - not even eggs. Cleanliness is most definitely NOT a priority at this place!! I tried to speak to a manager but was denied. I was told I would be moved to a different room later that morning (which means if I had complained the night before, they had no other room to give me), and they ended up upgrading me to a normal sized room that was considered fancy. The sink was plugged and needed attention which they dealt with adequately except to leave a rubber glove on the sink, residue on the counter and remove the bath mat without replacing it. Also the fan sounded like a motorcycle engine, but no ants. Credit to Samjhana at the front desk for her efforts to fix the situation. The price, and a supposed 4.7/5 rating was the reason for choosing this hotel, but whoever called it 4.7 must be used to a cardboard box in a junkyard. After that first night, I doubt I would ever go back to this hotel again!!"

"The place was clean and well organized, and it offered great value for the price."

"I had a very disappointing experience at the Hilton Garden Inn, especially considering the price and brand reputation. The TV software was shockingly outdated—like something from the 90s—with no support for Netflix, YouTube, or any modern streaming options. When you’re traveling with kids, this becomes a major inconvenience. We checked in expecting a comfortable stay, but instead found issues like stains and outdated in-room features right away. What made it worse is that, as customers, we rely on the Hilton brand and expect a certain standard. We shouldn’t have to check every small detail ourselves. The service experience was even more disappointing. When I requested cutlery, I was asked to come down to reception because there was no staff available to deliver it—and I was given plastic cutlery. The next day, when I asked again, I received only one plate and takeaway boxes. Only after expressing frustration was I offered ceramic plates, and even then I was told to “handle them with care.” As a Hilton member, this felt quite embarrassing and unprofessional. Another issue was basic amenities. Complimentary water bottles, which are usually expected at check-in, were only offered later after I raised concerns—and by then, it didn’t matter. I was told that my concerns would be escalated to a manager, but at checkout there was no acknowledgment—no apology, no thanks, and no request for feedback. That lack of basic customer service was very disappointing. "

"It was Easter and the staff put out a scavenger hunt for the kids they had a blast… thank you so much "

"Good for an overnight or few night stay. Waited a few minutes for someone at the check in desk. The hotel needs some TLC. It's not outdated, just needs a refresh / clean up. The ice machine was not working on second floor. No big deal. Would appreciate continental breakfast going to 10:30am instead of 10am. The heater in Room 219 is a bit noisy and I finally had to turn it off completely because it was keeping me awake. Check out was efficient. "

"Excellent "

"Breakfast was excellent. Fresh and lots of variety. Room was great and service was also great. "

"Was a great room, close to every where I needed to go"

"It was great experience "