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Reviews of Rydges South Bank

4.5 out of 5
Rydges South Bank
9 Glenelg Street, South Bank, South Brisbane, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of shopping, markets, train station and Suncorp. Great view of river with all the amentities we needed for our weekend stay.
Stayed 3 nights in May 2024

10/10 Excellent

Sue

Travelled with family
Liked: Property conditions & facilities
Particularly liked the pool area Very centrally located to shows especially Staff very friendly second time staying would stay again
Stayed 3 nights in May 2024

8/10 Good

Stephen

Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at Rydges, very close to South Bank pools, bars and restaurants, only a few mins walk across the road. This is our 4th stay within the last 6 months!
Stayed 4 nights in Apr 2024
Response from James Mackintosh on 8 May,2024
Hi Daisy - Thanks for your review and thrilled to see you had a wonderful stay with us. We look forward to welcoming you back with us again soon.

10/10 Excellent

DAMIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lots of food places near by.
Stayed 1 night in Apr 2024
Response from James Mackintosh on 2 May,2024
Hi Damian, Thanks for your feedback on your stay with us! I'm thrilled to hear that you had a wonderful stay. We hope to welcome you back with us in the future!

10/10 Excellent

Narender

Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Staff & service, amenities, property conditions & facilities
Centrally located in South Bank
Stayed 1 night in Apr 2024
Response from James Mackintosh on 30 Apr,2024
Hi Robert, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from James Mackintosh on 30 Apr,2024
Hi Guy, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close to everything this hotel is and the room was lovely and staff were friendly
Stayed 2 nights in Apr 2024
Response from James Mackintosh on 30 Apr,2024
Hi Shannon, thank you for your feedback on your recent stay with us! Its pleasing to read the team you encountered were friendly and helpful. We hope to welcome you back in the near future!

10/10 Excellent

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with our stay here, a very convenient, affordable yet lovely hotel.
Stayed 1 night in Apr 2024
Response from James Mackintosh on 30 Apr,2024
Hi Ashlee - Thank you for your lovely feedback on your recent stay with us. We are so glad to see you loved your stay and we look forward to welcoming you back in the future!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located in the heart of Brisbane
Stayed 1 night in Apr 2024
Response from Yutaro Inaba on 26 Apr,2024
Thank you for taking the time to provide feedback from your stay. I am glad that you enjoyed your stay with us at Rydges Southbank Brisbane. We are looking forward to seeing you again!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from James Mackintosh on 30 Apr,2024
Hi Richard, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

4/10 Poor

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Could nopt access room service Saturday 23rd March due to them being too busy.
Stayed 2 nights in Mar 2024
Response from James Mackintosh on 27 Mar,2024
We apologize for the inconvenience you experienced with room service with the extended wait times - your patience is upmost appreciated. Thank you for your understanding, and we hope to serve you better next time.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Room was wonderful, clean and the beds very comfortable. Great location close to shopping, food and entertainment.
Stayed 2 nights in Mar 2024
Response from James Mackintosh on 20 Mar,2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room wonderful, clean, and the beds comfortable. We're also pleased that you appreciated our convenient location close to shopping, food, and entertainment.We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice, exactly like the pictures. Amazing view and the staff/service was exceptional. Our flight was canceled and we got re-booked on an earlier flight, they already had our room ready when we arrived and allowed us to check in straight away. Great stay!
Stayed 3 nights in Mar 2024
Response from James Mackintosh on 20 Mar,2024
Thank you for your wonderful review! We're thrilled you enjoyed our rooms and the exceptional service provided by our staff. We're glad we could accommodate your change in plans smoothly. We look forward to welcoming you back soon!

8/10 Good

Emma

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Yutaro Inaba on 11 Mar,2024
I am glad to hear you had a good stay with us at Rydges Southbank Brisbane and thank you very much for taking time to leave your feedback! I hope we will see you soon!

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great area to stay in,room was nice but right from the get go there was a lack of service. We arrived at 5.30 pm and on check in I asked were the pool was as we were dying to have a swim to unwind. We were told the pool closes at 6pm but the pool bar stays open till 10 pm. We were very disappointed as we chose a property with a pool so we could swim in the evenings as we had full days. I have never stayed in a hotel with a pool that closed before 10pm either. Reason for early close - lack of staff. Ok so will have a cocktail and get in part of the plan,dump bags in room go down only to be told hurry up bar closes at 6.30 ! I said I was told 10pm , no lack of staff closing at 6.30. We would have had dinner there but by this point we’re getting sick of the hotel culture and unsure of if they could cope with dinner. Had a great dinner out, came back around 8.30 got to our room went to make a cup of tea , only cups , rang down asked for mugs they said will send some up. Three quarters of an hour later rang down again they said they were coming but short staffed ! Never came ! If they don’t have them just say so , don’t leave people waiting ! In the morning I asked at reception and she apologised and said I’ll send some up , two more cups NOT mugs were on the bench.We had to get takeaway cups in the end. Also I had medication on the bathroom bench next to the glass to take next day and it was thrown out by the cleaning staff. We walked away from there shaking our heads.
Stayed 2 nights in Mar 2024
Response from James Mackintosh on 11 Mar,2024
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and disappointment you faced during your stay. It's disheartening to hear about the lack of service and miscommunication you encountered, particularly regarding the pool hours and availability of amenities like mugs. Your feedback is incredibly valuable to us, and we will address these issues with our team to ensure that they do not happen again in the future. We understand that these lapses in service marred your experience, and we truly regret any frustration they caused. Please know that your concerns have been heard, and we are committed to improving our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the high standard of service we aim to provide.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from James Mackintosh on 1 Mar,2024
Thanks for your feedback Michelle!

10/10 Excellent

Roshni Devi

Liked: Cleanliness, staff & service, property conditions & facilities
I l o ved staying at Rydges Southbank Hotel and would recommend to others. Very happy with the hotel and room
Stayed 3 nights in Feb 2024
Response from James Mackintosh on 28 Feb,2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Rydges Southbank Hotel and that you would recommend us to others. Your satisfaction is our priority, and we're delighted that you were very happy with the hotel and your room. We appreciate your recommendation and look forward to welcoming you back on your next visit.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceptional and so was the service
Stayed 2 nights in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Marcus!

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from James Mackintosh on 27 Mar,2024
Thank you for your feedback!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Daryl!

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, room was very big and spacious, more than enough room for pram and portacot, amazing for families with young kids
Stayed 1 night in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Ashleigh!

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay made very enjoyable and easy by great staff at Check In / Check Out, Valet Service Team and ladies servicing rooms. Nice view of the city. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thanks Sarah for the wonderful feedback in all areas. Its pleasing to read the team really looked after you during your stay. We hope to welcome you back soon.

8/10 Good

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, was a shame about the view of a roof and wall Of building next door given we booked many months in advance. Breakfast was great.
Stayed 1 night in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for sharing your feedback. We're pleased to hear you found the room spacious and enjoyed the breakfast. We apologise for any disappointment regarding the view. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Michelle!

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good service
Good hotel is great location, but service was not good. Check in staff were friendly, but when trying to order room service, no one was answering the phone. Went down to reception to ask for bucket of ice, as no one answering calls. After 30 min still no ice arrived so had to go down a second time, with the lady at reception being extremely rude.
Stayed 1 night in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your recent feedback. We're glad you appreciated our location and friendly check-in staff. However, we apologise for the service lapses you experienced with room service and the delay in fulfilling your request for ice. We're also sorry for any rudeness encountered at reception. Your comments will be addressed internally to ensure such issues are rectified promptly. We value your feedback and hope for the opportunity to provide you with a better experience in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, good rates and a good view. The room was clean and well maintained.
Stayed 2 nights in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thanks John for your review - we hope to welcome you back with us in the future!

10/10 Excellent

Kalaichilvi

Stayed 3 nights in Jan 2024
Response from James Mackintosh on 27 Mar,2024
Thank you for your feedback!

6/10 Okay

Clinton

Stayed 2 nights in Feb 2024
Response from James Mackintosh on 27 Mar,2024
Thank you for your feedback!

10/10 Excellent

Tracey

Stayed 1 night in Feb 2024
Response from James Mackintosh on 27 Mar,2024
Thank you for your feedback!

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a lot of dinning and entertainment. However the best dinning is experienced right there at Rydges. Everyone was so helpful from the moment we were greeted and assisted with our luggage, to the wonderful table service and delicious meal. Thank you everyone at Rydges.
Stayed 2 nights in Feb 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your dining experience with us at Rydges and found our team to be helpful. We're delighted to have contributed to your positive stay. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

Maire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel in great location
Very friendly staff and excellent location. The guest laundry was very handy!
Stayed 3 nights in Feb 2024
Response from James Mackintosh on 9 Feb,2024
Hi Maire - Thanks for your feedback and we hope to see you back with us soon!

10/10 Excellent

Deirdre

Stayed 1 night in Feb 2024
Response from James Mackintosh on 27 Mar,2024
Thank you for your feedback!

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities, room comfort
Disturbed sleep
Disturbed sleep - tv came on twice overnight ?who programmed that. Squeaky door to ? Housekeeping room next door - frequent opening and closing from ?6am Long dark strand of hair stuck to interior of closed bathroom door
Stayed 1 night in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for bringing these issues to our attention. We apologise for the disturbances you experienced during your stay. Your feedback will be addressed with our team to ensure a more comfortable experience for our guests in the future.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Mackintosh on 9 Feb,2024
Thanks for your rating Jan!

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rydges was terrific! Great location, walking distances to restaurants, south bank, entertainment centres. Comfortable and clean. Great staff.
Stayed 3 nights in Feb 2024
Response from James Mackintosh on 6 Feb,2024
Thanks Erin. Great to see you had a wonderful stay with us. We hope to welcome you back in the future!

10/10 Excellent

Chanelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, valet staff were all very helpful. Room was lovely and spacious. Easy access to convention centre.
Stayed 2 nights in Feb 2024
Response from James Mackintosh on 6 Feb,2024
Thanks for your feedback Chanelle. We love to read that you had a fantastic time with us! We hope to welcome you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James Mackintosh on 6 Feb,2024
Thanks for your feedback Robert!

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Rydges were very friendly and helpful. I loved the location, and surprisingly, the dining at the hotel was very good. We loved the breakfast buffet, and having a pool was the cherry on top! Pity that the pool closes so early ie 6pm. If it closed a little later, especially during school holidays, that would have been better for the kids. Although being so close to Parklands is great too. But sometimes, it does get quite busy there. Venue was clean and the facilities were very good. So many dining options in the surrounding Parklands area. Will definitely stay there again on our next trip!
Stayed 3 nights in Jan 2024
Response from James Mackintosh on 6 Feb,2024
Thanks for your feedback Karen. We will look into extending the pool operating times during Summer!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Brilliant!
Stayed 1 night in Jan 2024
Response from James Mackintosh on 6 Feb,2024
Thanks for your rating Amanda!

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James Mackintosh on 6 Feb,2024
Thanks for your feedback Leighton!

6/10 Okay

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
facilities poor but room was lovely
we chose the hotel for location and a,pool but alas the pool was not in use. That was dissapointing. Thank fully we found the beach across the road. Facilities wernt good. it advertised a spa but the gym has no spa and it seemed thst the sauna was turned off. We didnt eat at the hotel as breakfast was hugely expensive. The room however was great and we appreciated the extra made up bed. The beds were the most comfoftable ive ever stayed in. We only stayed one night but if had booked longer i would have cancelle d on the basis that there wasnt a pool in use.
Stayed 1 night in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for taking the time to share your feedback with us. We apologise for any disappointment regarding the pool closure and the facilities not meeting your expectations. Your comments about the spa, gym, and sauna will be reviewed with our team to ensure accurate information is provided to our guests. We regret to hear that you found the breakfast pricing to be high; we'll take this into consideration for future adjustments. However, we're pleased to know that you found the room comfortable and appreciated the extra made-up bed. We understand the importance of a fully operational pool, and we apologize for any inconvenience this caused during your stay. Your comments will be used to improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Lynda

Liked: Cleanliness, staff & service, room comfort
It was ok, they only offered valet parking which was $55 or said you could park up the road at the convention centre. It was an extremely hot day and the air conditioner in the room wasn’t working so had to get maintenance to come and fix it.
Stayed 1 night in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced with the valet parking options and the issue with the air conditioning in your room. Our team strives to provide comfortable accommodations and efficient service, and we regret if we fell short of your expectations on this occasion. Please rest assured that we will address these concerns internally to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Anthea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to transport, dining options and good area for families. Toilet seat was broken and it was impossible to fit a drink bottle under tap to fill up so had to buy water to drink. Overall a good stay with just a few minor things for improvement.
Stayed 2 nights in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our convenient location and found our area suitable for families. However, we apologise for the inconvenience caused by the broken toilet seat and the difficulty in filling up a drink bottle. Your comments are invaluable to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better experience next time.

4/10 Poor

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and a cery convenient spot. I booked and paid extra for a Riverview room, and from the room i looked at the back of a building. The on duty manager would not refund me for the difference i paid. Would still like some sort of renumeration or discount on my next booking.
Stayed 2 nights in Jan 2024
Response from James Mackintosh on 6 Feb,2024
Thanks for your feedback Christine. I have looked into your reservation and can see you were allocated a River View Twin room as what you had originally booked. I am pleased to read that you enjoyed our location and were able to access everything at your fingertips! We hope you had a safe onward travel and look forward to welcoming you back in the future.

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location very big room and very clean. very good for family lot of options nearby for food . Very good for kids near by they have park . staff are very helpful
Stayed 4 nights in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Rajesh!

8/10 Good

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Carolyn!

10/10 Excellent

Rebecca, Woombye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from James Mackintosh on 26 Feb,2024
Thank you for your feedback Rebecca!