2 outdoor pools, free pool cabanas, pool umbrellas

Reviews of Big4 Sandstone Point Holiday Resort

3.5 out of 5
Big4 Sandstone Point Holiday Resort
1820 Bribie Island Road, Sandstone Point, Sandstone Point, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 107 reviews" "
Rating 8 - Good. 27 out of 107 reviews" "
Rating 6 - Okay. 8 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 1 out of 107 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Resort Management on 2 May,2024
Hi Rebecca. It is disappointing to see this review when our team made every effort to find you a room after you arrived a day early. Unfortunately having not paid for a second night together with smoking and inviting multiple unregistered visitors, we could not accommodate you for a second night.

8/10 Good

rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best caravan parks we’ve been to. Room was really really nice and all the staff are very friendly. Great pool options and my boys loved the skate park. I would have given 4.5 if I could and the half a point taken away because I believe for the price of accommodation mini golf should be included
Stayed 3 nights in Aug 2023
Response from SPHR on 6 Sept,2023
Hi Rita. Thank you so much for your kind words, we appreciate you taking the time to provide feedback about our wonderful staff and mini golf charges too. We are always seeking feedback to improve future guest experiences. We hope to see you staying with us again soon.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is OUTSTANDING! I first visiting on business and returned for a holiday….loved everything about it….and Sandstone Hotel next door is the cherry on top.
Stayed 1 night in Aug 2023
Response from SPHR on 6 Sept,2023
Hi Bruce. Wow! Thanks for your wonderful feedback, so glad to hear you enjoyed your stay with us on both occasions! We hope to welcome you back again soon.

10/10 Excellent

Danielle

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic stay for families with or without children
Stayed 3 nights in Jul 2023
Response from SPHR Team on 15 Aug,2023
Thanks for your wonderful feedback Danielle. We hope to see you staying with us again soon.

10/10 Excellent

Amber, Branxholme

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING Big 4 park! From checking in with the very friendly staff to the amazing facilities and overall cleanliness and likability of the park it was awesome. Highly recommend
Stayed 2 nights in Jun 2023
Response from Caitlin on 27 Jun,2023
Hi Amber. Thanks so much for your wonderful review, lovely to hear you enjoyed your stay at our little paradise! We hope to see you again soon.

8/10 Good

AMANDA

Easy access and very comfortable
Stayed 2 nights in Sep 2021
Response from Caitlin on 17 Oct,2021
Thanks for your feedback Amanda. If there are any areas where we can improve or something you really enjoyed, please let us know.

8/10 Good

Shae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from SPHR Team on 11 Jul,2021
Thanks for your feedback Shae. We hope you enjoyed your stay and can't wait to welcome you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely, relaxing place to stay. The only issue for me was that there was no where close by to get a nice breakfast. They have great BBQ facilities, however as I was on my own for work, it would have been more convenient if I could have just grabbed some breaky near by.
Stayed 2 nights in May 2021
Response from Caitlin on 16 May,2021
Thank you so much for your great feedback. So glad you enjoyed your stay with us. We will take your comments into consideration for future improvements.

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Supervisor on 1 Jan,2021
Thank you for your feedback.

10/10 Excellent

Sonal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Management on 19 Dec,2020
Thanks so much for staying with us

10/10 Excellent

Steph, Brisbane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best holiday resort yet, will be booking again! Cannot fault the place in any way!
Stayed 2 nights in Oct 2020
Response from Management on 29 Oct,2020
Thanks so much for your feedback Steph, we can't wait to welcome you back

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The staff weren’t very knowledgeable about the area. We asked where we could have breakfast as you can’t get breakfast during the week and the staff member who was asked said “just drive over the bridge, there will be somewhere over there! " We weren't very impressed.
Stayed 1 night in Oct 2020
Response from Management on 29 Oct,2020
Sorry to hear this, we would appreciate you emailing through some more information so we can follow up and provide some feedback to the staff member

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Highly recommended Clean and comfortable Children loved it
Stayed 1 night in Jun 2020
Response from Guest Services on 13 Jul,2020
Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Guest Services Supervisor on 27 Mar,2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities and great for a family holiday
Stayed 4 nights in Mar 2020
Response from Guest Services Supervisor on 27 Mar,2020
Thank you for your great feedback.

10/10 Excellent

Kim, Warwick qld aus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious grounds and cabins.cabins clean and comfortable. Park very security conscious and family orientated
Stayed 4 nights in Mar 2020
Response from Guest Services Supervisor on 22 Mar,2020
Hi Kim.Thank you for your feedback, glad you enjoyed your stay.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bed was very uncomfortable & the bats were horrendous
Stayed 1 night in Feb 2020
Response from Resort Supervisor on 15 Mar,2020
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from SPHR Team on 3 Mar,2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from SPHR Team on 3 Mar,2020
Thank you for your feedback.

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Aelita on 28 Feb,2020
Thank you Sandra for your great feedback. We are looking forward to welcoming you back with us in the near future. Kind regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Aelita on 28 Feb,2020
We really appreciate your great feedback and looking forward to welcoming you back in the near future. Kind regards, Management

6/10 Okay

Maret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was bad but our stay was still amazing
Stayed here a couple of times camping. This time we got a 3 bedroom apartment. The weather was horrible but our location and facilities where still amazing.
Stayed 3 nights in Feb 2020
Response from Aelita on 9 Feb,2020
Thank you for your review Maret Unfortunately there is not much we can do about the weather although we have the great facility as the Hotel that we highly recommend when there is limited activities outside. We also have some board games at the reception for rental. We hope to see you back with us soon. Kind regards, Management

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from SPHR Team on 26 Jan,2020
Thanks for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything..Excellent in every way ! Staff,facilities,food,value for money, entertainment.
Stayed 2 nights in Jan 2020
Response from SPHR Team on 26 Jan,2020
Thanks for your feedback. Glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020
Response from Aelita on 21 Jan,2020
Thank you for the great feedback,we are looking forward to welcoming you back in the close future. kind regards, Management

10/10 Excellent

SebastianaFry, Brisbane QLD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for families would recommend to others. Very well presented
Stayed 3 nights in Jan 2020
Response from Aelita on 17 Jan,2020
Thank you so much , for the great feedback :) We are looking forward to welcoming you in the close future. Kind Regards, Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty for the kids to do. Cabins were new. Sandstone point hotel within walking distance.
Stayed 2 nights in Jan 2020
Response from Aelita on 17 Jan,2020
Thank you for the great feedback, we are looking forward to welcoming you back in the near future. Kind regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from SPHR Team on 12 Jan,2020
Thanks for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Management on 30 Dec,2019
We are glad you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids. Loads of fun. No fuss. Clean, tidy and safe.
Stayed 3 nights in Dec 2019
Response from Management on 30 Dec,2019
So good to hear you had a great time.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely fantastic for my 4 year old, so much to do for the kids, very relaxing
Stayed 1 night in Dec 2019
Response from Aelita on 20 Dec,2019
Thank you for the great feedback, we are looking forward to welcoming you back in the close future. Kind Regards, Management

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, spacious accommodation and common areas. The facility was fully booked during our stay, but it didn’t feel cramped at all. We have already booked a return stay!
Stayed 2 nights in Dec 2019
Response from Aelita on 20 Dec,2019
Thank you for the great feedback. We are looking forward to welcoming you back in the near future. Kind Regards, Management

6/10 Okay

Norhidayah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Aelita on 20 Dec,2019
We are sorry to hear we have not achieved your expectation Norhidayah. Would you be able to provide more detail or the reason you rated us so low. We are always happy to receive feedback in order to be able to Improve and provide a better service. We hope to welcome you back with us again. Kind regards, Management

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Aelita on 20 Dec,2019
Thank you for the great feedback. We are looking forward to welcoming you back in the near future. Kind Regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Aelita on 20 Dec,2019
Thank you for the great feedback. We are looking forward to welcoming you back in the near future. Kind Regards, Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful and the resort had all the necessary activities available to enjoy the holidays.
Stayed 2 nights in Dec 2019
Response from Aelita on 10 Dec,2019
Thank you for the great freed back. We are looking forward to welcoming you in the near future. Kind regards, Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The kids loved the water park. The tiles around the pool and water park are very slippery and dangerous. We stayed in a 3 bedroom villa and which was lovely but had no egg flip, no tea towel, and the stove didnt work very well.
Stayed 2 nights in Dec 2019
Response from Aelita on 14 Dec,2019
Thank you for your feedback. We are looking in to it what can be done. Kind regards, Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning... the cabins are more like 5 star hotel rooms. The kids and I spent 6 hours at the pool as it’s just amazing. The food was pricey but it was nice. Definitely recommend staying here.
Stayed 2 nights in Dec 2019
Response from Aelita on 7 Dec,2019
Thank you for the great feedback. We are looking forward to welcome you back with us in the near future. :) Kind Regards Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from SPHR Team on 24 Nov,2019
Thank you for your feedback. Kind Regards.

8/10 Good

Terry

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Aelita on 1 Nov,2019
Thank you for the great rating :) We are looking forward to have you back in the near future. Kind regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was nice and clean and comfortable there is a bit of a smell from the mudflats and mangroves but u cant help cant hrlp
Stayed 1 night in Oct 2019
Response from Aelita on 1 Nov,2019
Thank you for your review We are glade you have enjoyed your stay with us. Unfortunately we can`t do much about the mangroves, although we are always happy to place a request to have you close to the pool area just please advise our friendly staff members when placing your reservation. Kind regards Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and handy for the Wedding we went to. Staff ok but not very friendly. I had to ask what the wrist bands were for. They should explain that automatically. Not a fan of wearing a wrist bands. They need a better system as that is ridiculous. Room clean and nice.
Stayed 1 night in Oct 2019
Response from Aelita on 28 Oct,2019
Thank you for your feedback. Usually we get great compliments about our staff members, although we do believe there is always place for improvement. If you can provide us with specific name or description we can better assist the individual for improvement. We are looking forward to have you back with us in the near future as our customer again. Kind regards, Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed In a safari tent to try something different and was so great experience. The pool area was great to chill out for the day with a few cocktails and a swim. We had a nice little getaway
Stayed 2 nights in Oct 2019
Response from Aelita on 19 Oct,2019
Thank you so much. We highly appreciate your feedback and looking forward to welcome you back with us again. Please feel free to follow us and share your memories on our social media sites as well :) Kind regards, Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was awesome my grandkids absolutely loved it, they kept saying when can we come back. I have no complaints about the place it was amazing
Stayed 2 nights in Oct 2019
Response from Aelita on 19 Oct,2019
Thank you so much, we are so happy to hear your grand kids enjoyed themselves . We highly appreciate your feedback and looking forward to welcome you back with us again. Kind regards, Management

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a villa with a pool view which was brilliant and fantastic to park next to it. Unfortunately so many young children unattended driving the hire Go karts recklessly around the property and along the footpaths. The children’s park had no sun shade so to hot to play on the equipment. The room was clean but the aircon didn’t work and dishwasher had a terrible smell, they need to have basic cleaning products and toiletries stocked.
Stayed 3 nights in Oct 2019
Response from Aelita on 12 Oct,2019
Thank you for your feedback We always highly appreciate places for improvement. Can we please inquire what villa number you stayed exactly as we have consistently scheduler maintenance checks but we can double check on all items mentioned. Regarding parents supervision we try to emphasize it as much as we can and in most night we have the security around all time and can be contacted via the after hour phone number. We hope you have enjoyed the rest of your stay. Kind Regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Aelita on 5 Oct,2019
Thank you for your feedback. We are looking forward to welcome you back with us in the near future. Kind Regards, Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds a beautiful and safe. Facilities and amenities plenty of and clean. During school holidays, they really accommodate for children. Cabins are clean, comfy and roomy!
Stayed 2 nights in Sep 2019
Response from Aelita on 28 Sept,2019
Thank you for the great feedback :) We are looking forward to welcome you back again. Kind Regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Aelita on 5 Oct,2019
Thank you for your feedback We are looking forward to welcome you back with us in the near future. Kind Regards, Management

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great family friendly location. Great villas and car parking. It was a bit crappy to have to walk around on gravel and uneven ground in the dark to access the front gate after being at an event that finished after 9pm and we were unable to access through the side gate. A lot of people who go to functions would require this entrance to be available after functions and it should be accessible.
Stayed 2 nights in Sep 2019
Response from SPHR Team on 22 Sept,2019
Thank you for your feedback. We lock the Hotel entrance gate for the safety and security of our guests staying in Villas and Sites nearby who may have young children sleeping; our main gate is always accessible. Thanks again, we hope to see you again in the future.