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Reviews of Hamptons at The Bay

4 out of 5
Hamptons at The Bay
25 Captain Cook Parade, Deception Bay, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 9 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.8/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, room comfort
Debbie was so helpful with any questions we had. The house was very well presented and clean. Loved our stay and when back in the area would absolutely love to stay again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities
Its a beautiful home in a beautiful area
Stayed 2 nights in Jul 2023
Response from Debbie on 10 Jul,2023
We really enjoyed hosting you and your lovely family Kellie. Hope to do it again soon.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, room comfort
Amazing 3 BR home.
Amazing 3 BR home. Beautifully decorated and craftsman quality throughout.
Stayed 2 nights in Jun 2023
Response from Debbie on 5 Jul,2023
It was a pleasure to host you and your family Terry.

10/10 Excellent

David, Ipswich

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
What a cute little property. Loads of character and so well presented. Had everything we needed for our stay and so much more available that we didn’t have an opportunity to use (due to the nature of our stay). The communication with the owner was exceptional. The beds were comfortable and that kitchen was a real surprise. We will definitely keep it in mind when we head back up that way.
Stayed 2 nights in Aug 2021
Response from Debbie on 4 Oct,2021
David, We are so pleased you enjoyed your stay and can't wait to welcome you back again soon. Deb

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful holiday home, location is very quiet and peaceful. I would highly recommend to anyone.
Stayed 5 nights in Feb 2021
Response from Deb on 20 Feb,2021
Thank you for your kind words. We loved having you stay and can't wait for share our lovely holiday home with you again soon.

10/10 Excellent

Jacqui, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely home for a holiday
Really nice comfortable home. We stayed in winter and there were heaters plus extra blankets available so we were very cosy. 2 nice bathrooms and a lovely seating area upstairs where we had coffee and looked out over the Bay. 2 nice cafe's a few minutes walk away and parking on the drive for a car so it was nice and safe. A few hiccups on our arrival, but sorted out very quickly by the owner who also followed up to make sure it was all good. We will definitely come here again.
Stayed 4 nights in Jul 2018
Response from Debbie on 11 Aug,2018
We are so glad you enjoyed your stay Jacqui. Looking forward to having you stay again soon. Regards, Deb

10/10 Excellent

HL, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful house and location and owner is very thoughtful to prepare all that may be needed by the guests. We enjoyed our stay very much!
Stayed 2 nights in Mar 2018
Response from Deb on 20 Feb,2021
It was a pleasure to have you stay

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Relaxing Waterfront Home Close To Everything
We loved this place. So quiet, had the best nights sleep I can remember. Dozed off to the sounds of the waves on the beach and woke up to the sound of birds in the morning. Yet this beautifully decorated home is close to everything. No traffic noise here, very tranquil, especially considering it is in a busy city. The house has windows all across the front upstairs and downstairs which allow the cooling seabreezes in during the Summer, when we stayed. There is always something to watch from the front balcony, birds, boats, people walking dogs. Plus it is the perfect spot to watch the sunrise - superb. We even got to enjoy a full moon over Moreton Bay, like you only see in movies, sitting low in the night sky and shimmering across the water. "That's Amore". The house has lots of little extras that just make it stand out from other places we have stayed, and it beats a hotel/motel hands down. So much space for us all to spread out and lots to do without even leaving the house. We made many happy family memories here during our stay and I have already booked our next family holiday here. Highly Recommended.
Stayed 1 night in Feb 2018
Response from Debbie on 11 Mar,2018
Thanks for your lovely review. We would love to have you come stay again.

2/10 Terrible

Helen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not suitable accomadation for Hotels.Com
I do not understand why this property is on Hotel.Com After paying for it through the Hotel.Com website we needed to pay a further $95 for a cleaner & a $250 deposit in case of breakages to the owner. It stated a free continental breakfast however there was no milk, bread, fruit, yogurt etc - only margarine & jams along with weetbix & cornflakes. After travelling around Australia for the last month it was really frustrating to have to go out & buy shampoo, conditioner & body wash as these were not provided. There was only water in the soap dispenser in the downstairs toilet and we were only left 2 rolls of toilet paper for 4 of us to use in our 3 night stay. The worst part of this accommodation was there was no air conditioning! They had 3 units that you could fill with water ( we went & brought 2 large bags of ice to add to the units ) however this did not cool any of the rooms down - if you stood in front of the unit it cooled your body down however with 4 of us staying it was next to useless All 4 of us did not sleep much in the 3 nights we stayed. The owner was contactable & she did offer us a $10 voucher to use at the local café ( which we didn't bother with ) but that doesn't go far to fix the many issues we had. The house its self is lovely & recently painted with good furniture but as stated I do not think this is the type of accommodation that I would expect to see on this site.
Stayed 3 nights in Jan 2018
Response from Debbie on 31 Jan,2018
We are very sorry this guest decided to leave this review but feel we need to address some of the inaccuracies in her comment. Our online listing clearly state this is a private Holiday Home. Hence the reason our guests get to enjoy the spaciousness of a 3 bedroom, 2 storey home, and all the many luxuries we provide free of charge.   Our nightly rate & all fees are mentioned in the listing. The online quoted rate does include all fees associated with the booking. We explained to this guest that the booking platform only charges the accommodation portion of quoted price, the remainder (which includes the cleaning fee) is charged directly by us. When these 2 amounts are added together they come to the quoted rate. It is not an additional fee. Also the security deposit is fully refundable upon departure. This guest failed to mention she received a huge discount on her nightly rate & did not pay the security deposit for her stay.  As a Holiday Home we do not display toiletries in the bathrooms (like hotels) as most guests have their own supplies with them. Our House Compendium & Pre-Arrival Guide does let guests know we have a supply available in the storage closet in the house. This guest never asked for them otherwise we would have directed her to their location.  We do include a small selection of breakfast items in the house, enough for a light continental breakfast. On this particular occasion our cleaner forgot to include a couple of our regular items & offered to bring them by, but the guest said not to worry as they were going to go to the shops themselves anyway.  It is unfortunate this guest stayed in Brisbane during a particularly bad heat wave. We provide 3 air coolers, & all previous guests found them to be more than sufficient. It is our intention to install air conditioning in the house during our off peak season.