Brussels East Chalets

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Top Brussels East Hotel Reviews

Holiday Inn Express Brussels Airport by IHG

4/10 Poor

"So the check process was easy and room was clean enough. They have a policy thaht they sould clean the room only if you book your stay for at least 5 days of minimum which I wasnt told until I realised the room wasnt cleabed for next day and there were no clean towels . Anyways I called the receptionist and he made me understand about policy and got fresh towels . The most horrible thing was tje shuttle . I swear to God we were very near to missing the flight . We were told that shuttle would arrive beside the building and I made sure I asked at least 3 to 4 times confirming if they are sure and they were like yes 100% sure but the shuttle did not arrive and when asked they said sorry we are not responsible for the shuttle and I was like why do you have a big slogan in your booking system that says includes airport shuttle. We had to book cab and at that time of the daybthe cabs were cancelling and we were very worried of missing the flight . Anyways after 30min one the cab agreed to pick us up near hotel and got on time . That was a horrible part of the hotel . They have good and this is how they care of their guests . I was completly shattered."

Warwick Grand-Place Brussels

10/10 Excellent

"The hotel is in a fantastic location, just a minutes walk from the Grand Place, surrounded by restaurants and within easy walking distance from Brussels Central train station. The staff were friendly and helpful. We had a few rainy days, so found it very convenient to have an internal passage to Chutneys restaurant."

Cardo Brussels, Autograph Collection

4/10 Poor

"When I arrived at the hotel, I had cash concealed inside a driver's license holder that was stored within my luggage. The luggage remained in my room throughout my stay. To the best of my knowledge, no one other than authorized hotel personnel had access to the room during the relevant period. In particular, housekeeping staff entered the room on at least two occasions. After discovering that €1,000 was missing, I immediately notified the front desk and hotel security. Although I was informed that an internal investigation was conducted, the investigation appears to have been ineffective and inconclusive. Furthermore, I have not received any formal written report, findings, or explanation regarding the outcome of that investigation. I subsequently discussed this matter with Mr Michael Buurmeijer, and made it clear that I disagree with the conclusions reached thus far and believe that a more thorough investigation is necessary. Given the circumstances, I consider the matter serious and unresolved. Under Belgian law, hotels have a duty of care toward guests and may be held liable where guest property is lost, damaged, or stolen under circumstances involving hotel personnel, negligence, or inadequate security measures. At a minimum, I am entitled to a transparent explanation of the steps taken by the hotel in investigating this incident. I am also concerned that I was not offered assistance in filing a police report at the time the matter was reported"

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