All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Melissa,We are pleased to hear that you enjoyed the serene location, our accommodating team, and felt secure during your stay. Your feedback is invaluable to us. Thank you for sharing your positive experience with us.
Hello Scott,We're delighted to hear you found our staff very good during your stay. Our team takes pride in providing exceptional service to all our guests. Should you have further feedback or if there's anything else we can assist you with, please feel free to reach out to our management team.
6/10 Okay
Patrick
Business traveller, Travelled with partner
19 Mar,2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Very loud
Patrick
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Patrick, We apologize for any inconvenience caused by noise during your stay. Your feedback will help us improve our service for future guests.
6/10 Okay
Jane, Benicia
Travelled with family
15 Mar,2024
Liked: Cleanliness
Disliked: Amenities
The walls were thin and i could hear the guy next door sneezing. The lady at the desk didnt seem very interested in her job. We got got what we paid for.
Jane
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar,2024
Hello Jane,We apologize for any inconvenience you experienced during your stay. We value your feedback and will address the noise insulation in our rooms. Our team strives to provide excellent service, and we will remind them of the importance of guest satisfaction. We appreciate your honest review - thank you for bringing this to our attention.
6/10 Okay
Adam Angie
Travelled with family and small children
11 Mar,2024
Liked: Cleanliness
The room was clean at first glance. All surfces had a layer of dust and the hide a bed was dirty.
Adam Angie
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar,2024
Hello Adam Angie, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our housekeeping team for immediate attention. We strive to provide a comfortable stay for all guests and regret if we fell short in this instance.
8/10 Good
Darryl
10 Mar,2024
Liked: Cleanliness, staff & service
Darryl
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
Hello Darryl, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
6/10 Okay
Charlotte
13 Feb,2024
Charlotte
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb,2024
Hello Charlotte, We appreciate you choosing our hotel for your recent stay. If there was anything specific that you would like to share regarding your experience, we encourage you to reach out to us directly so that we can address it accordingly. We value your feedback and hope to have the opportunity to welcome you back in the future.
8/10 Good
Charlotte
11 Feb,2024
Liked: Staff & service
Charlotte
Stayed 3 nights in Feb 2024
Response from Manager on 14 Feb,2024
Hello Charlotte,Thank you for choosing our hotel for your stay! We greatly appreciate your positive rating and are delighted to have provided you with a satisfying experience. We hope to have the opportunity to welcome you back in the future for an even better stay.
6/10 Okay
Dan
Business traveller
5 Feb,2024
Liked: Cleanliness, staff & service
I stayed upstairs near the lobby at the front of the hotel. The walls are thin, i could hear the phone at the front desk ringing, conversations of people talking outside the building near the room. I stayed in the weekend and there was someone in the parking lot with the radio blastingand having a conversation with someone who came out of the hotel. It was difficult getting to sleep or staying asleep.
The room appeared clean and bug free. The breakfast was minimal, there was no hot food provided besides waffles or toast that you make. I had a large tv, a small fridge and microwave as well as a desk and small coffe maker.
Dan
Stayed 3 nights in Feb 2024
Response from Manager on 8 Feb,2024
Hello Dan, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience caused by noise disruptions during your stay. Please know that we take these comments seriously and will address them with the appropriate teams. We're glad to hear that your room was clean and met your expectations. We appreciate you highlighting the amenities provided in your room. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Dear Guest,Thank you for sharing your positive feedback about our spacious, updated rooms. We're delighted to know that you found them clean and modernized, offering great value. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Hello Betty, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
6/10 Okay
TIM
Business traveller
23 Dec,2023
Liked: Cleanliness, staff & service
Disliked: Amenities
TIM
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec,2023
Hello TIM, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.
Easy check in, polite & helpful staff, and quiet in the late evening with a comfortable bed.
Hillary
Stayed 1 night in Nov 2023
Response from Manager on 16 Dec,2023
Hello Hillary,Thank you for taking the time to share your positive experience with us! We're delighted to hear that your check-in was smooth and that our staff provided you with polite and helpful service. We always strive to ensure a peaceful atmosphere for our guests, and we're glad you enjoyed a comfortable night's sleep. We hope to welcome you back in the future for another great stay!
Hello Thomas,Thank you for taking the time to share your feedback with us. We are thrilled to hear that our hotel consistently meets your expectations. We strive to provide exceptional experiences for all our guests and look forward to welcoming you back in the future.
Everyone I came in contact with during my stay were very helpful and friendly!
Valerie
Stayed 3 nights in Nov 2023
Response from Manager on 16 Dec,2023
Hello Valerie,Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words about our helpful and friendly staff. It was a pleasure having you as our guest and we hope to welcome you back again in the future.
10/10 Excellent
Laurel
22 Oct,2023
Laurel
Stayed 2 nights in Oct 2023
Response from Manager on 16 Dec,2023
Hello Laurel,We're thrilled to hear that you had such a fantastic experience during your stay with us! We truly appreciate your support and are delighted that we could provide you with a memorable experience. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.
6/10 Okay
David
Travelled with partner
10 Oct,2023
property under construction hard to find entrance
David
Stayed 2 nights in Sep 2023
Response from Manager on 16 Dec,2023
Hello David,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing construction. We understand that it may have made it difficult for you to find the entrance. Please note that we are continuously working to improve our facilities and appreciate your understanding.
2/10 Terrible
Craig
3 Oct,2023
Craig
Stayed 3 nights in Sep 2023
Response from Manager on 16 Dec,2023
Hello Craig,We appreciate your stay at our hotel and apologize for any inconvenience you may have experienced during your visit. We encourage you to reach out to us directly with any specific feedback so that we may address and resolve any issues. We value your input and hope for the opportunity to improve your future stays.
Hello Constance,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so we can continue to provide exceptional service. We hope to welcome you back in the future!
Súper close to the white river amphitheatre we went to for a concert so that was great and the staff were super friendly and helpful. Would definitely stay there again and probly will for the next concert we go to there.
Misty
Stayed 1 night in Sep 2023
Response from Manager on 16 Dec,2023
Hello Misty,Thank you for choosing our hotel for your recent concert stay! We're delighted to hear that our location near the White River Amphitheatre was convenient for you. It's also great to know that our staff provided friendly and helpful service throughout your stay. We're thrilled that you had a positive experience and we look forward to welcoming you back for the next concert!
Front desk lady who assisted us with check-in was very helpful and humorous - we ran into her again when we were checking out. Great vibes!
Zoane
Stayed 1 night in Sep 2023
Response from Manager on 16 Dec,2023
Hello Zoane,Thank you for taking the time to share your positive experience with our front desk staff. We pride ourselves on providing helpful and welcoming service to all of our guests. We are pleased to know that you had a great interaction with our staff, and we hope to have the opportunity to welcome you back in the future.
Hello Sarah,We're thrilled to hear that you had a perfect stay at our hotel! It was truly our pleasure to have you as our guest. We hope to welcome you back again soon for another exceptional experience.
Hello TIM,We appreciate your feedback regarding the location of our hotel. We strive to provide a convenient and easily accessible location for our guests. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Moises
19 Sept,2023
Moises
Stayed 1 night in Sep 2023
Response from Manager on 16 Dec,2023
Hello Moises,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and it's great to know that we met your expectations. Should you have any further feedback or need assistance in the future, please don't hesitate to reach out to us.
Hello Mary Tracy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can do to assist you, please do not hesitate to reach out. We hope to have the opportunity to welcome you back again soon!
Hello Tracy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!
Hello Riitta,Thank you for choosing our hotel for your stay. We appreciate your rating and would love to learn more about your experience. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your input and want to ensure we deliver exceptional service to all our guests.
2/10 Terrible
Hebe
Travelled with family, Business traveller, Travelled with pets
The most horrible and dirty hotel we have ever stayed at.
The room smelled like stinky feet and the bathtub was clotted. The bed sheet was stinky at well.
There is no elevator at the facility
Hebe
Stayed 3 nights in Aug 2023
Response from Manager on 16 Dec,2023
Hello Hebe,We are sorry to hear about your experience during your stay at our hotel. Our team strives to provide a clean and comfortable environment for our guests. We appreciate your feedback and have shared your concerns with the appropriate departments for review and improvement. We do apologize for any inconvenience caused by the lack of an elevator at our facility. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
We stayed here one night for a class reunion party. It was clean, quiet and the beds were comfortable - everything that is important to us for a comfortable and enjoyable stay. Nicol at the front desk was courteous, professional and explained things clearly. Breakfast was better than expected as it said it was continental, but they actually had waffles and hard boiled eggs. Coffee was decent. Everything was kept tidy in the breakfast room and we enjoyed talking to the other guests. Would recommend and would stay again if in the area.
Marjean
Stayed 1 night in Aug 2023
Response from Manager on 16 Dec,2023
Hello Marjean,Thank you for choosing to stay with us for your class reunion party. We appreciate your kind words about our cleanliness, quietness, and comfortable beds. We are glad to hear that Nicol provided you with excellent customer service. We're pleased that you found our breakfast offerings to be better than expected with waffles and hard boiled eggs. It's great to know that you enjoyed the tidy environment and had pleasant conversations with fellow guests. We would be delighted to welcome you back on a future visit to the area.
Got a room, settle down, turn on the nfl game, got a call within 15 min after checking in saying that they give me the wrong room, got new room, no more nfl game on new tv because no cable or live tv channel on new room. Really Disappointed. Both room were the same layout so I don’t see the need to switch room.
Long
Stayed 1 night in Aug 2023
Response from Manager on 16 Dec,2023
Hello Long,We apologize for the inconvenience you experienced during your stay. We aim to provide the best possible service, and we're sorry to hear about the mix-up with your room. We understand your frustration with the lack of cable or live TV channels in your new room, and we apologize for any disappointment caused. We appreciate your feedback and will take it into consideration to improve our services in the future.
Hello mahadevaswamy,Thank you for your kind feedback on our service. We strive to provide excellent service to all our guests and we are delighted to hear that we met your expectations. Your satisfaction is our top priority and we hope to have the pleasure of welcoming you back soon.
Hello yanqing,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a great experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and look forward to welcoming you back in the future.
Hello Lionel,Thank you for your recent stay! We're delighted to hear that you had an excellent experience at our hotel. If you have any further comments or suggestions regarding your stay, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.
6/10 Okay
Gregory
28 Jul,2023
Liked: Staff & service
Decent budget hotel. Some wear and tear but acceptable.
Gregory
Stayed 3 nights in Jul 2023
Response from Manager on 16 Dec,2023
Hello Gregory,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad that you found our budget accommodations acceptable. We constantly strive to maintain our property and address any wear and tear. We hope to have the opportunity to welcome you back in the future for another pleasant stay.
Hello Alyson,Thank you for choosing our hotel and for appreciating our pet-friendly policy. We're glad to hear that we were able to accommodate your dogs during your stay. We strive to create a comfortable and welcoming environment for all guests, including our furry friends. We hope you had a pleasant stay and look forward to welcoming you and your dogs back in the future.
Hello Kimberly,We are thrilled to hear that you had a perfect stay with us! We are committed to providing exceptional experiences for our guests, and we are glad we were able to meet your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another fantastic stay!
Hello Casey,Thank you for your feedback on our excellent front desk team! We are thrilled to hear that they provided you with exceptional service during your stay. Your kind words will be shared with the team as encouragement for their hard work. We appreciate your time in writing a review and hope to welcome you back in the future.
6/10 Okay
Alondra
9 Jul,2023
Alondra
Stayed 1 night in Jul 2023
Response from Manager on 16 Dec,2023
Hello Alondra,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we can address them. We hope to have the opportunity to welcome you back in the future.
8/10 Good
Patricia L
Travelled with family and small children
19 Jun,2023
Liked: Cleanliness, staff & service
Right next to a bar/restaurant. Somehow it wasn’t that loud. The window was left unlocked which was a bit scary and there wasn’t a door latch either. I would have never checked the window if it hadn’t been for my husband. Luckily he saw it, as well as leaned the suitcase on the door Incase someone tried to enter that way. Pool was closed unfortunately.
However the staff was friendly enough and the room was clean and decent. Kids running around banging on some doors I presume to be staff or family but kept us alone.
Patricia L
Stayed 1 night in Jun 2023
Response from Manager on 16 Dec,2023
Hello Patricia L,Thank you for taking the time to share your feedback. We're glad to hear that our location near the bar/restaurant didn't disrupt your stay. We appreciate your husband's vigilance in checking the window and taking precautions for safety. We apologize for the inconvenience of the pool closure. It's great to know that our friendly staff and clean rooms made for an overall positive experience. Your comments about the kids running around have been shared with management. We hope to have the opportunity to welcome you back in the future for an even better stay.
Only thing we didn’t like was no HBO/Max really don’t like commercials
Alicia
Stayed 2 nights in May 2023
Response from Manager on 16 Dec,2023
Hello Alicia,Thank you for sharing your feedback with us. We appreciate your perspective regarding the availability of HBO/Max. Our team always takes guest preferences into consideration for future improvements.
10/10 Excellent
Sophia, Eugene
22 May,2023
Sophia
Stayed 1 night in May 2023
Response from Manager on 16 Dec,2023
Hello Sophia,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it is always encouraging to receive such positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!
8/10 Good
Kayla
19 May,2023
Kayla
Stayed 1 night in May 2023
Response from Manager on 16 Dec,2023
Hello Kayla,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another enjoyable stay.
10/10 Excellent
Eileen M
13 May,2023
Eileen M
Stayed 4 nights in May 2023
Response from Manager on 16 Dec,2023
Hello Eileen M,We are delighted to hear that you had a wonderful stay with us! We always strive to provide exceptional experiences for our guests, and it's great to know that we succeeded in meeting your expectations. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.
The staff was great. The only things I look for in a hotel room above cleanliness is hot water and strong water spray. This room had neither. The water was barely warm, maybe 105 degrees on full hot. This reduced the spray intensity. Still not a bad place to stay.
Dennis
Stayed 2 nights in May 2023
Response from Manager on 16 Dec,2023
Hello Dennis,Thank you for your feedback on your recent stay. We appreciate your kind words about our staff. We apologize for any inconvenience you experienced with the water temperature and spray intensity. We will certainly investigate this matter further to ensure a more comfortable experience for our future guests.
Hello Mary,Thank you for your feedback! We're glad to hear that you appreciated our pet-friendly policy. We strive to provide a welcoming environment for all guests, including furry ones. We hope to welcome you back in the future for another great stay.
Hello Cindy,Thank you for choosing our property for your stay. We appreciate your feedback and we're glad to hear that you found our property to be satisfactory. Please don't hesitate to reach out if there's anything else we can assist you with.
8/10 Good
Charlotte
4 Apr,2023
Charlotte
Stayed 1 night in Apr 2023
Response from Manager on 16 Dec,2023
Hello Charlotte,Thank you for staying with us! We greatly appreciate your rating and are glad to hear that you had a positive experience. If you have any further feedback, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future!
8/10 Good
Evan
26 Mar,2023
Evan
Stayed 1 night in Mar 2023
Response from Manager on 16 Dec,2023
Hello Evan,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a positive experience with us. We hope to have the pleasure of welcoming you back in the future to provide you with an even better stay. Safe travels!
10/10 Excellent
Blake
9 Mar,2023
Blake
Stayed 1 night in Mar 2023
Response from Manager on 16 Dec,2023
Hello Blake,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we are delighted to know that you had a great experience with us. Please feel free to reach out to us if you have any further feedback or if there is anything else we can assist you with. We look forward to welcoming you back in the future.
Hello Yu-Hsien,We're glad to hear that you had a positive experience during your stay with us! If you have any specific feedback or additional comments, please feel free to reach out to our hotel directly. We value your input and hope to welcome you back soon.