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Reviews of Hotel Sheltown

3 out of 5
Hotel Sheltown
Marcelo T. De Alvear 742, Buenos Aires, Capital Federal

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 198 reviews" "
Rating 8 - Good. 71 out of 198 reviews" "
Rating 6 - Okay. 53 out of 198 reviews" "
Rating 4 - Poor. 25 out of 198 reviews" "
Rating 2 - Terrible. 9 out of 198 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Excellent central location close to retiro train and bus stations, florida shopping area with several bars and restaurants close by. Breakfast was average
Stayed 8 nights in Nov 2023
Response from Gerencia - Hotel Sheltown on 14 Jan,2024
Thank you very much for your comment! We are glad that you had an excellent stay with us.Best regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Marucela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Aug 2019

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great place and great service.
Stayed 4 nights in Aug 2019

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Location and service are great. The room was quite old but comfortable. For the price was good enough.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Gerald r

Don't expect a lot.
The Sheltown is a decent value. It is run down and things just barely work if they work. The cleanliness is suspect. It's in a good area with no noise. I'd look elsewhere before booking here Wifi does not work in the rooms. The breakfast is so-so..
Stayed 2 nights in Dec 2018

6/10 Okay

Jane, Wales

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Desperately needs a revamp
We have stayed a couple of times at Sheltown over the years but this time we can see how dated it is and definitely needs a major revamp staff is absolutely amazing always ready to help if needed sadly we won't be going back again
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
They were nice enough to upgrade us to a room that had an extra bed that was not reflected on the reservation. Disappointing to find a huge cockroach in the bathroom.
Stayed 1 night in Dec 2017

10/10 Excellent

ROBERT, NEW MEXICO U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robert from USA
Good staff very helpful, good breakfast, close to bus service taxi cruise port is only 5 mins taxi ride cost me about 4 US dollars good deal for your money Florida street is only 2 blocks away I will stay there again good deal for the money I paid.

8/10 Good

christine, Newmarket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely return to this hotel!
Our room was on the 10th floor and we had a balcony....We loved our room and felt safe leaving items...(note the room did have a terrific safe) Very clean as well. Breakfast was simple but ample.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a beautiful area.

6/10 Okay

Fernando, Santiago

Disliked: Room comfort
Small Room - Not free internet
Very small room and internet is not free in the room.

6/10 Okay

Jennifer, New york

Decent hotel in a great location
The rooms could use some renovation, but everything works. Mixed feelings about the staff, the receptionist was very nice and let us check in our room at 10.30AM which was very much appreciated after our overnight bus from Cordoba. The luggage porter was quite rude though. We arrived with our backpacks and went up to the room with them, gave him a small tip for taking the elevator with us, but the porter was clearly unhappy about the tip. Quite unprofessional ! A tip is meant to be optional and a reward for good service, not an occasion to rip off tourists ! We felt this way quite often in argentina even though we come from the US and are quite used to tipping but the service sometimes is just not there. All in all, decent hotel in a great location, next to the bus station, shuttle to airport, cute little restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
OK hotel if you're lucky..
Bad internet reception and I was only on the 1st floor (there are 10 floors). They charged $15 (arg. pesos) per HOUR ! their free wifi is only OK in the lobby. it's really slow too. breakfast was OK, orange juice was 50%real 50% fake/powder, good cofee, many tea flavors, ham, cheese, toaster, 'facturas' and plenty spreads like cheese, dulce de leche, butter.. I heard construction banging sometimes and was really annoying. room was clean and they change sheets daily. there's a minifridge with stuff on it but not free. this fridge did not cool much. the STANDARD room is really small, not the space/size they advertise at all. the cable TV had bad reception, like rainy channels (this happens when you have too many TVs connected on 1 cable, (like if your neighbour steals cable from you basically..) my room had a connecting door to the neighbour's room (good for a big family) BUT this meant that you can almost hear your neighbour breathe, not only talk. We had to whisper on our room if we didn't want to share our conversation with others. and we had to listen to the neighbour's TV 24/7. Safe-box was broken! bed-night lamp was broken too! ALSO: they have power wall/connectors that aren't compatible with most US or the ARG NATIONAL STANDARD plug !! sooo you're screwed! must go buy that specific adapter to use your laptop/charge phone etc..

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
good hotel
good for the money. appreciated the free breakfast. staff were fabulous, willing to do favors and quite helpful

4/10 Poor

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good and not a3/4 star as they advertise
When I checked in the desk staff was very short, when arrived to the room not the room I booked. A little single bed with a very bad oddor, cigarettes smell, really poor, called hotels.com even when they agreed it wasn't the room I booked, they wanted for me to wait on resolution this was 7pm on checking day?? I did sorted it myself with the manager of the hotel, I stayed only one night and left to another hotel in the corner much better same price!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Steen, Frederiksberg

Liked: Staff & service, property conditions & facilities
Bargain for location
Spend to nights here, close to airport bus stop, tur busses, and umnibus/ longhaul busses, metro etc..

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Decent for the price
It's a basic hotel, but the location was convenient and there were a lot of restaurants close. Room was basic, windows didn't work 100%, and they didn't realize at first I had a reservation. But ... I expect these things given the price. Free breakfast and (mostly) nice staff means a lot.

10/10 Excellent

Elizabeth, Olympia, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Great Location, & tasty Breakfast
For travelers who value convenient location, comfort, and spacious rooms with added bonus of really good breakfast this is the hotel for you. Good value at a reasonable price and the comfort of a small, friendly hotel. Especially if you have to check-in on moments notice at midnight!

8/10 Good

Lawrence, Inverness, United Kingdom

Liked: Cleanliness, staff & service, room comfort
Good location
Good location, hotel clean and tidy. Bedroom spacious though bathroom could do with upgrading. Staff were friendly. Breakfast had a good choice of produce.

10/10 Excellent

Rick, Long Island NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Inexpensive Hotel - Great Location
Hotel staff were very helpful. The hotel is clean and comfortable and a very good value. Basic breakfast is included. They also have a free internet console available. Very close to Plaza San Martin and Florida Street (the main pedestrian shopping mall). There is a great restaurant nearby - Los Chilenos. Wonderful food and very friendly!

2/10 Terrible

Gladston, Buffalo

Disliked: Staff & service, property conditions & facilities, room comfort
Shall never return
Terrible, restroom smelling pee and shared room. WHEN I REQUESTED TO CHANGE ROOM DUE TO THESE PROBLEMS, THEY COULD ONLY MANAGE TO ARRANGE A ROOM WITH TWIN BEDS INSTEAD OF A DOUBLE ROOM. POOR BREAKFEST FOR A "4 STAR" HOTEL.

10/10 Excellent

Sam, Tallahassee, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Buenos Aires
I picked this hotel on the Expidia site months before I traveled based on price, location and reviews in that order. I can't imagine getting a better hotel deal in this area for the money. A great value. The room was small, but I certainly didn't expect a larger room for this price. The location was right in the middle of where I wanted to be and walking around felt very safe day and night. The hotel staff was extremely accomodating with room selection, bag handling, arranging tours and taxis. I could walk anywhere I wanted to go in the area, with ease. They also spoke very good English. Breakfast was standard continental. I was very pleased with this hotel and it will be my first choice when I return to Buenos Aires.

6/10 Okay

Mauro

Stayed 7 nights in Jan 2024
Response from Gerencia - Hotel Sheltown on 17 Jan,2024
Muchas gracias Mauro!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
Muy bien ubicado, sus instalaciones necesitan algunas mejoras.
Stayed 3 nights in Jan 2024
Response from Gerencia - Hotel Sheltown on 14 Jan,2024
Muchas gracias por tomarse el tiempo en dejarnos su comentario. Le hacemos saber que estamos desarrollando un plan de mejoras a largo plazo y, deseamos, poder compartirlas con nuestros huéspedes en breve. Lo esperamos en su próxima estadía en la Ciudad de Buenos Aires!Saludos cordiales,

10/10 Excellent

Oscar

Stayed 1 night in Mar 2023

6/10 Okay

Marcelo, Deerfield Beach

Travelled with partner
Liked: Staff & service
Buena ubicación pero muy chico el cuarto
Stayed 1 night in Nov 2022
Response from Hotel Sheltown on 30 Dec,2022
Estimado Marcelo,Muchas gracias por haberse tomado el tiempo para dejarnos sus comentarios, son muy importantes para nosotros.Esperamos recibirlo nuevamente.Saludos cordiales,

8/10 Good

daniel hernan

Stayed 4 nights in Jul 2022

6/10 Okay

Melisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable
No coincidió el precio cuando reservamos con lo que nos cobraron al retirarnos . La reserva era con estacionamiento y desayuno y alla nos cobraron ambas aparte . La estadia en general muy buena. Poca amabilidad en la recepcion.
Stayed 2 nights in Jul 2022

10/10 Excellent

Julieta

Stayed 1 night in Mar 2022

4/10 Poor

Cesar

Stayed 2 nights in Mar 2022

10/10 Excellent

Fabian Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo todo garcias a todos
Stayed 1 night in Nov 2021
Response from Gerente on 16 Nov,2021
Estimado Sr. Fabian Agradecemos mucho su comentario y lo esperamos nuevamente, será un placer! Saludos cordiales

2/10 Terrible

IRENICE

Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 13 nights in Aug 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno!!
Muy bueno!!!
Stayed 1 night in Sep 2019

6/10 Okay

juan carlos

Liked: Cleanliness
muy buena la ubicacion, chico el baño y el aire frio calor funciono solo una noche , muy bueno el desayuno y la gente muy amable
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son pequeñas pero cómodas y el ambiente es agradable. Muy atentos en el Servicio
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Café fraco, limpeza péssima, localização ótima.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Le restaurant est très bien / Les employés sont très biens / La chambre est une horreur. Voici une liste des choses brisées ou non fonctionnelles: 1) Vitre brisée 2) Volet bloqué 3) Téléphone sans tonalité 4) Lampes de chevet brisées 5) Climatiseur brisé 6) Matelas défoncé 7) Coffre-fort brisé et 8) Toilette dont la porte bloque l'accès à la cuvette. L'utilisateur ne dispose que de 30 cm entre le lavabo et la porte pour entrer ou sortir.
Stayed 4 nights in Jul 2019

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização e atendimento
Lugar maravilhoso , ótima localização , fácil acesso a restaurantes , compras e pontos turísticos. Atendimento excelente. Não é um hotel 5 estrelas mas é o suficiente para uma viagem de lazer e muito mais se for uma viagem a negócios.
Stayed 4 nights in May 2019

6/10 Okay

MARIA LOURDES

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
É certo que procurei um Hotel simples, 3 estrelas, porém esse Hotel foi bem abaixo do que esperei. A localização é perfeita (minha terceira vez em BUE); atendimento da equipe, cordial, todos educados, limpeza e troca de lençóis e toalhas diários. Café da manhã não foi breakfast como informado, até que bom, mas bem simples. Banheiro minúsculo, com banheira que não funciona, pois não tem tampo do ralo; tomadas para carregar notebooks e celulares, somente duas no banheiro. Telefone de cabeceira existe, porém mudo !, não funciona. Precisei de papel higiênico, pois não tinha e tive que descer até a portaria para pedir. O Hotel se intitula como um 4****, mas em minha opinião de Agente de Viagens, profissão que exerci por 40 anos, não deveria ter nem 2 **. Percebi que o Sheltown faz parte de outros dois Hotéis, que não lembro agora, já que a embalagem do referido papel higiênico é do 525 .... Enfim, deixou bastante a desejar, mas graças aos funcionários e a localização, valeu !!
Stayed 4 nights in May 2019

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia
Ótimo custo benefício. O hotel é bem localizado, próximo a maioria dos pontos turísticos. Valeu muito a pena. Os funcionários são muito gente boa. O café da manhã estava enjoando depois de 5 dias e por não ter muita variedade mas é muito gostoso. Limpeza excelente. Galera reclama que os hotéis tem estrutura antiga, mas não tem jeito é padrão no centro de Buenos Aires.
Stayed 5 nights in Apr 2019

2/10 Terrible

Vithor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentável
O café da manhã é sempre o mesmo, não tem nenhuma variação. Os utensílios do quarto são bem antigos e precisam ser trocados, a cama é de molas e está bem deteriorada. A limpeza do quarto não foi feita diariamente e mesmo pedindo a camareira não trocou as roupas de camas nesses 8 dias de estadia e tinha dificuldades para repor os utensílios de banho. O que salvou a estadia foi a proatividade, educação e atenção dos senhores Orlando e Adriano.
Stayed 8 nights in Mar 2019

4/10 Poor

Marcela

Disliked: Cleanliness, property conditions & facilities, room comfort
Avaliação
A localização é ótima, mas o resto deixa muito a desejar. Hotel bem antigo, sujo, carpete e ar condicionado sujo.
Stayed 5 nights in Apr 2019

8/10 Good

Diego

Liked: Cleanliness, property conditions & facilities
Sin telefono
Lo único negativo no había telefono
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
El personal muy amable. El teléfono de la habitación no funcionaba. Colchones no cómodos.
Stayed 1 night in Mar 2019