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Reviews of Pleno Palermo Soho

3.5 out of 5
Pleno Palermo Soho
Gurruchaga 2121, Palermo Soho, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 452 reviews" "
Rating 8 - Good. 157 out of 452 reviews" "
Rating 6 - Okay. 41 out of 452 reviews" "
Rating 4 - Poor. 10 out of 452 reviews" "
Rating 2 - Terrible. 3 out of 452 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Luisina valle on 2 May,2024
Muchas gracias por puntuarnos,Saludos cordiales

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Would absolutely recommend and would also stay here again myself. Great location, staff, restaurant etc
Stayed 3 nights in Mar 2024
Response from Pleno Hotels Team. on 4 Apr,2024
Thank you very much for your review Claire! We are glad to know that you enjoyed your stay in Buenos Aires. We hope to welcome you again.Kind regards,

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized room in an intimate hotel in the fun area of Palermo, despite which it was pretty quiet in the room at night (excellent!); shower powerful, bed comfy, restaurant in evening was lively and good value; breakfast (included in rate) was pretty good. Matthias on Reception was particularly helpful and professional.
Stayed 5 nights in Mar 2024
Response from Pleno Hotels Team. on 19 Mar,2024
Thank you for sharing your experience at Pleno Palermo Soho. It's great to hear that you enjoyed the room, the quietness, the facilities, and the service provided by Matthias. Your review will surely help other travelers looking for a good place to stay in the vibrant area of Palermo.Kind regards,

10/10 Excellent

Kevin, VERNON HILLS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, Clean, right next to Don Julio Steakhouse!
Stayed 1 night in Jan 2024
Response from Pleno Hotels Team. on 26 Mar,2024
Thanks for your review, Kevin. We are glad to know that you found Pleno Palermo Soho quiet and clean. Being located right next to Don Julio must have been very convenient. We hope you had a pleasant stay at the hotel.Kind regards,

8/10 Good

Mazdak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, great Service and good price. Highly recommend
Stayed 2 nights in Mar 2024
Response from Pleno Hotels Team. on 4 Mar,2024
Thank you for your feedback, Mazdak! We are glad to hear that you had a pleasant experience at Pleno Palermo Soho. We strive to provide excellent service at a great price. We appreciate your recommendation and look forward to welcoming you back soon.Kind regards,Pleno Hotels Team.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location. Fantastic staff and breakfast. Highly recommended
Stayed 4 nights in Jan 2024
Response from Pleno Hotels Team. on 22 Jan,2024
Thank you Cristobal for your review! We are delighted to know that you had an excellent stay at Pleno Palermo Soho with fantastic staff and exquisite breakfast. Pleno Hotels is known for its friendly service and excellent location. We appreciate your feedback and look forward to welcoming you soon.Kind regards,

10/10 Excellent

Cata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, we could walk everywhere. Staff was very friendly and helpful with everything we needed (recommendations, transportation, etc) always on point. I would stay here again on my next visit to Buenos Aires
Stayed 2 nights in Nov 2023
Response from Pleno Palermo Soho Team on 12 Dec,2023
Dear Cata,We want to thank you for choosing Pleno Palermo Soho for your stay in Buenos Aires and for taking your time to send your review. We are glad to know that you enjoyed your stay in our hotel. Your comments mean a lot to us and help us to constantly improve. We hope to welcome you again on your next visit.Kind regards.

6/10 Okay

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great area, good hotel. Old building so there are some plumbing issues. No pressure from sink or shower at times and brown water coming out of both at times also. Property is very quick at fixing the issues. Also, asked for late checkout and due to availability was denied. However staff desk did tell us they’d hold our luggage while we roamed around the area until our ride to the airport came. Overall a good hotel for a budget in Buenos Aires. Not to mention right next door to the 2-star Michelin restaurant Parilla Don Julio. Book months in advance if you want to go! I highly recommend it! Messi eats there!
Stayed 6 nights in Dec 2023
Response from Pleno Palermo Soho Team on 12 Dec,2023
Dear DavidFirst of all we want to say thank you for taking the time sharing your experience in Pleno Palermo Soho.We are glad to read that you like our privilege location. Your comments mean a lot to us and help us to constantly improve, we will work on these details to offer the service that our guests deserve.Kind regards.

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay, excellent breakfast!!
Stayed 4 nights in Nov 2023
Response from Pleno Palermo Soho Team on 12 Nov,2023
Dear Fernando.First of all we want to say thank you for taking the time for share your experience in Pleno Palermo Soho.We are glad to read that our breakfast made you enjoy your stay with us.Thank you for your words and hope to see you again in your next visit.Kind regards.

10/10 Excellent

Alberto

Stayed 1 night in Sep 2023
Response from Luisina Valle on 2 Nov,2023
Estimado Alberto,Muchas gracias por puntuarnos,lo saludo atentamente

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pleno is in an excellent location. We could walk to many restaurants and bars and did a lot of sightseeing by foot. The staff were wonderful. We booked football and a tango show through them and everything was looked after and they explained everything very well. The breakfast was delicious with lots of fruit and coffee. The breakfast staff were also attentive and looked after us well.
Stayed 8 nights in Aug 2023
Response from Pleno Palermo Soho Team on 12 Nov,2023
Dear JamesWe want to thank you for choosing Pleno Palermo Soho for your stay in Buenos Aires and for taking your time to send your review. We are glad to know that you enjoyed your stay in our hotel. Your comments mean a lot to us and help us to constantly improve. We hope to welcome you again on your next visit.Kind regards.

8/10 Good

REINALDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
everything was good except the noise, one can hear when others on my floor would open and close their doors.
Stayed 9 nights in Aug 2023
Response from Pleno Palermo Soho Team on 14 Nov,2023
Estimado Reinaldo.Queremos agradecerle por elegir Pleno Palermo Soho para su estadía en Buenos Aires y por tomarse su tiempo para enviar su comentario.Nos enorgullece saber que disfrutó de su estancia y que nuestros servicios estuvieron a la altura de sus expectativas.Tendremos en cuenta sus observaciones y nos pondremos a trabajar en ellas para seguir mejorando y brindar un servicio mejor cada día.Lo esperamos nuevamente en una próxima estadia en Buenos Aires.Saludos cordiales.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Pleno Palermo Soho Team on 14 Nov,2023
Dear Jose, First we want to say thank you, for taking your time for made a review of your stay in Pleno Palermo Soho.This feedback help us a lot to constantly improve. We are glad to know that you enjoyed your stay in our hotel.We hope to see you again in your next visit in Buenos Aires.Kind regards.

10/10 Excellent

Mari J, Elmhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful neighborhood and close to the subway. The staff was outstanding, especially Lucia, who went above and beyond to help us with the ferry to Uruguay.
Stayed 6 nights in Jun 2023
Response from Pleno Palermo Soho Team on 14 Nov,2023
Dear Mari,First of all we want to say thank you for taking the time for share your experience in Pleno Palermo Soho.We are glad to read that our staff and location made you enjoy your stay with us.Thank you for your words and hope to see you again in your next visit.Kind regards.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Not a great breakfast experience
Service at breakfast was not great. We were never offered warm food as other tables were and on one occasion we were asked quite rudely to leave (to make room for other guests) while we were still drinking coffee.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Pleno Palermo Soho Team on 19 Nov,2023
Estimado Mauricio,Muchas gracias por puntuarnos, esperamos recibirlo nuevamente en una proxima visita.Saludos cordiales.

10/10 Excellent

luis, miami

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location, cleanest, and nice staff
Stayed 1 night in Apr 2023
Response from Pleno Palermo Soho Team on 14 Nov,2023
Dear Luis,First of all we want to say thank you for taking the time for share your experience in Pleno Palermo Soho.We are glad to read that our staff and location made you enjoy your stay with us.Thank you for your words and hope to see you again in your next visit.Kind regards.

6/10 Okay

Jennifer, Tucson

Liked: Cleanliness, staff & service, amenities
This property is in a gidd location and looks modern and pretty, but I have to tell you that it is not at all quite. I think it was built cheaply with little to no insulated. I was laying on my bed on the second floor and could hear every word 2 guys on the street were having in a conversation. Also, the doors are Soo loud every time someone else on the floor went in or out of their room, I could not take an afternoon nap because of the noise. And each room has its own AC/heat. It was either freezing or hot in my room no matter what I set the temp at. It was there for 3 nights and contemplated leaving early a few times.
Stayed 3 nights in Mar 2023

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fun neighborhood
Stayed 8 nights in Feb 2023
Response from Pleno Palermo Soho Team on 14 Nov,2023
Dear Cheryl,First of all we want to say thank you for taking the time for share your experience in Pleno Palermo Soho.We are glad to read that you enjoy your stay with us.Thank you for your words and hope to see you again in your next visit.Kind regards.

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Adir, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fernando, thank you for going above and beyond!
Response from Pleno Palermo Soho Team on 14 Nov,2023
Dear Adir,First of all we want to say thank you for taking the time for share your experience in Pleno Palermo Soho.We are glad to read that our staff made you enjoy your stay with us.Thank you for your words and hope to see you again in your next visit.Kind regards.

6/10 Okay

joanna

Travelled with partner
Liked: Cleanliness
The location was nice with lots of restaurants. They said they offer an airport shuttle but they charge for it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Front desk staff (female) during the day were particularly helpful
Stayed 2 nights in Jan 2023

10/10 Excellent

Kia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. I worked remote for a week from this hotel and the wifi was perfect. Also the room was very sound proof so I didn’t hear anyone playing music or watching tv. Breakfast was delicious and the staff was so friendly.

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Bed is comfortable and shower is good. They could use an upgrade to their gym

2/10 Terrible

Kaarin, Long Beach

Travelled with family
Disliked: Staff & service, amenities
We checked in a bit early only to find out they had overbooked the hotel and the large suite with living room and couch I reserved wasn’t available, only a standard room. They offered to waive the $60 fee for the extra person and bring in a pull out. I was told there would be an additional room available for the rest of our stay starting the next day which we would get at a discount on top of refunding the difference in price for the suite. To my surprise the next morning when we asked about checking into the additional room, they had booked it out and it too was now no longer available. I was then told I would receive a full refund for the hotel. That evening when inquiring with the manager I was now told a full refund was not the case, only the difference in the cost from the suite to standard room. To say the least our stay was completely uncomfortable. The hotel of broken promises. DO NOT STAY HERE
Stayed 3 nights in Nov 2022

6/10 Okay

Raquel

Travelled with partner
Tiene lo necesario, es un cuarto que no tiene nada especial, la ducha diminuta inundaba el resto del baño. Para el precio esperaba mas
Stayed 2 nights in Sep 2022

8/10 Good

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, but rooms are dark and not cozy
So the upside is, the breakfast is decent, the location is fantastic and the staff are lovely. The roof top does not look as nice as on the picture, it's quite run down. Closes at 21:00 which is a shame for the hot tub. Room: The bed sheets are weird..they sound like plastic and aren't cozy. (Heads up, twin beds seem to mainly be singles, never doubles here) The aircon is an automated system, so it is a bit fickle to control. Turning it on/off means it won't. stop blasting until it's reached the temperature indicated. The room has poor dim lighting as does the resto..and could pro
Stayed 5 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Nice staff. Location was awesome. I’d go back.
Stayed 1 night in Jan 2021
Response from Florencia Callegaro on 20 Jan,2021
Hello! Thank you very much for choosing Own Grand Palermo Soho and taking a few minutes of your time to leave us your comment. We are happy to hear that you felt comfortable with the hotel's location and staff. We hope you visit us soon!

6/10 Okay

Victor

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel with a great staff! They were so helpful. The room was always clean but the bathroom had some smell. I burnt my candle and it was fine after.
Stayed 3 nights in Mar 2020

10/10 Excellent

Moira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I wanted
Great location. Friendly staff. Great breakfast. My sons and I really enjoyed staying here.
Stayed 3 nights in Feb 2020
Response from Luisina Valle - Hotel Supervisor on 2 Mar,2020
Dear Moria, Thank you for taking a moment to wrote your experience at the hotel. We are glad that you enjoyed your stay with us, We hope to see you again soon, Regards

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Service was delightful, our room was really nice, the pool was good (although a phone nearer the pool and a good clean might be in order). Location is terrific for Palermo Soho and close to Aeroparque. Really nice place to stay!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Palermo. Very friendly and helpful staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great loctation in Plermo district that offers many good restaurants. The beast steak place in Buenos Aires, Don Julio, is less than a minute walk away from the hotel. Walk through Eco Park, and Japanese gardens to Malba museum takes only 35 minutes. Area has a lot of green space and hotel is on a quiet street. It is a safe area to walk. Just be careful with your cellphone... it is a common issue in Buenos Aires that cellphones can be snatched away from unexpected tourists. The hotel offers modern decor and well furnished rooms. The breakfest area, especially the outdoor patio under the trees is very nice. Breakfest is also god.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Luisina Valle - Hotwl Supervisor on 2 Mar,2020
Estimado, Muchas gracias por la puntuación, Saludos cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round
Excellent location in Palmermo Soho. Close to bars, restaurants. 4 blocks to metro. Very friendly staff. Good breakfast.Small pool and Jacuzzi. Good rate.
Stayed 2 nights in Jan 2020
Response from Florencia Callegaro on 20 Jan,2020
Hi Raymond, Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We are glad to hear that you felt comfortable with the location and the hotel staff. We look forward to your visit again, Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Close to lots of eating places and beautiful parks. Easy access to public transport.
Stayed 6 nights in Jan 2020
Response from Florencia Callegaro on 20 Jan,2020
Hi! Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We are glad to hear that you felt comfortable with the location and the hotel staff. We look forward to your visit again, Regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Bert helpful staff. But a super location. So many nice bars and restaurants nearby.
Stayed 4 nights in Jan 2020
Response from Florencia Callegaro on 20 Jan,2020
Hi Thomas, Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We are glad to hear that you felt comfortable with the location and the hotel staff. We look forward to your visit again, Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location + comfortable rooms
Very comfortable stay in a very well located hotel - will definitely stay again on my next visit to BA!
Stayed 1 night in Jan 2020
Response from Florencia Callegaro on 20 Jan,2020
Hi! Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We are glad to know that you felt comfortable with the hotel's location. We look forward to your visit again, Regards,

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located in Palermo. Staff very friendly. Front desk very helpful
Stayed 1 night in Jan 2020
Response from Florencia Callegaro on 20 Jan,2020
Hi Irene, Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We are glad to hear that you felt comfortable with the location and the hotel staff. We look forward to your visit again, Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a nice hotel. Staff managed to confirm lunch for us on the day we arrived but was ineffective in securing reservations on other days.
Stayed 1 night in Dec 2019
Response from Florencia Callegaro on 20 Jan,2020
Hello, Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We will pay more attention to the detail that mentions us to continue improving and make our guests generate unique experiences. We wait for you in the near future. Regards,

10/10 Excellent

Fernanod, Mendoza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional, with a nice view. Front desk very helpful.
Stayed 2 nights in Dec 2019
Response from Florencia Callegaro on 20 Jan,2020
Hi Fernanod, Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time your comment. We are glad to know that you felt comfortable with the hotel staff. I hope we are pleased to see you soon! Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in all aspects went out of their way to Mel our stay comfortable and set up many reservations for us. The Location is close to everything, and they have a special Relationship the the Famous Don Julio restaurant just next door.
Stayed 4 nights in Dec 2019
Response from Florencia Callegaro on 20 Jan,2020
Hi! Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time your comment. We are glad to know that you felt comfortable with the hotel staff. It was a pleasure for us to have your visit and we are pleased to know that you enjoyed it. I hope we are pleased to see you soon! Regards,

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Florencia Callegaro on 20 Jan,2020
Hi Gregory, Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to qualify. I hope we are pleased to see you soon! Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early Check -in after a long flight, good coffee, very friendly staff
Stayed 1 night in Dec 2019
Response from Florencia Callegaro on 20 Jan,2020
Hello! Thank you very much for choosing Own Grand Palermo Soho and for taking a moment of your time to leave your comment. We are glad to know that you felt comfortable with the hotel staff. I hope we are pleased to see you soon! Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, great location, huge bed. Friendly staff.
Stayed 3 nights in Nov 2019
Response from Florencia Callegaro, Hotel Supervisor on 24 Nov,2019
Hello! Thank you very much for choosing Own Grand Palermo Soho and take a few minutes of your time to leave us your comment. We are glad to know that you felt comfortable with the location of the hotel. Best Regards,

8/10 Good

Luis J.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Florencia Callegaro, Hotel Supervisor on 26 Nov,2019
Hola Luis! Muchas gracias por elegir Own Grand Palermo Soho y tomarse unos minutos de su tiempo para dejarnos su comentario. Esperamos contar con su visita nuevamente! Saludos,