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Reviews of Star Hotel

3.5 out of 5
Star Hotel
47 Avenue du Peuple Murundi, Bujumbura

Reviews

3.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

3.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

4/10 Poor

David, Huntington

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Internet, water,and power are turned off most of the day. If you want water for the shower or toilet you would ask the front desk and within 3 hours you would recieve cold water. I stayed there a month with no hot water ever. Swimming pool was a pond open to the community. No TV. This is camping, not staying at a nice hotel. The windows in the 4 different rooms i stayed in were broken. They would move me each time something would brake.

2/10 Terrible

Bonitus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrible place! Customer service is horrible! Place is very dirty, toilet was not clean and had urine on it! Water kept getting cut off! No one ever came to clean the room! The worst part of our stay was when we got served bread with mold on it! I showed to the manager and never even came to apologize and said anything! I don’t understand how this hotel is still functioning! Would not recommend and would definitely not stay here ever again
Stayed 3 nights in Sep 2023