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ERNES Hotel Alma Bukit Mertajam

2.5 star property
Experience the perfect blend of convenience and comfort just steps from shopping bliss at AEON Mall Bukit Mertajam.

Choose dates to view prices

E-Red Hotel Cosmo, near AEON Mall Bukit Mertajam, offers a convenient stay with in-room WiFi and free self parking. Enjoy the added perks of a front-desk safe, 24-hour front desk, vending machine, and elevator for an easy-going experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
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About this property

ERNES Hotel Alma Bukit Mertajam

  • Property highlights
  • ERNES Hotel Alma Bukit Mertajam provides everything that you need. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking
    • A lift, a vending machine and a 24-hour front desk
    • A front desk safe
  • Room features
  • All 78 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • LED TVs with satellite channels
    • Fridges, electric kettles and daily housekeeping

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Exterior detail
ERNES Hotel Bandar Perda
Bandar Perda
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
8.0 out of 10, Very good, 115 reviews
The price is S$43
includes taxes & fees
22 May - 23 May
ERNES Hotel Bandar Perda
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is ERNES Hotel Alma Bukit Mertajam pet-friendly?

No, pets are not allowed at this property.

How much is parking at ERNES Hotel Alma Bukit Mertajam?

Self-parking is free at this property.

What time is check-in at ERNES Hotel Alma Bukit Mertajam?

Check-in start time: 2 PM; check-in end time: 11:30 PM.

What time is check-out at ERNES Hotel Alma Bukit Mertajam?

Checkout is at noon.

Where is ERNES Hotel Alma Bukit Mertajam located?

Situated in Bukit Mertajam, this hotel is 1.2 mi (1.9 km) from AEON Mall Bukit Mertajam and within 3 miles (5 km) of St. Anne's Church and Bukit Badak Mati. Bukit​ Mertajam Hospital and Bukit Kecil Hujung are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

7.4

Location

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 13 out of 74 reviews
Rating 8 - Good. 38 out of 74 reviews
Rating 6 - Okay. 16 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

Reviews

Verified

8/10 Good

MOHD ZAMRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Wei-Fang

Disliked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights at this strip-mall style nondescript bland & gaudy hotel used to be called 'East is Red' mainly catering ethnic Chinese clienteles. Room was spacious but everything showed well worn due to long usage. Safety box was not working and front desk staff could barely be bothered to help or explain. The hotel served my purpose well of visiting local friend who lives nearby.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Zowie

Liked: Cleanliness, staff & service

Ok experience

So-so stay... Everything was great but not incredible... Acceptable with the price...
Stayed 1 night in Dec 2020
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Overall okay, but not really meet our expectation
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean n convenient Staff unfriendly and need to really improve
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Git

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Natasyha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at this hotel. Will come back for more ❤️
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
will check in again maybe
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Sakura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good place to stay at. It is situated close by to nearest town.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
Stayed 1 night in Jul 2018
Verified

8/10 Good

lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad experience in emergency handling

on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room not phone coverage, and the internet wifi service very bad...
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Good customer service

System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and good service
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good stay but need improvement on customer service

Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Premila

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

Clean and comfortable. Room was a bit small but overall okay
Verified

6/10 Okay

Morbius

It was OK!

We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

E Red Hotel

a nice hotel with friendly and helpful staff. The hotel room is clean and lovely
Verified

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new hotel in town

Good facilities. Comfortable rooms. Friendly staffs. Excellent.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service

We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.