Equity Lifestyle, California Desert hotels

"Customer service was exceptional!"

"Super crowded due to being a long weekend. Staff overwhelmed. "

"Overall, a nice place to stay at reasonable price. Room was clean and bed was comfortable. They had microwave oven, Keurig machine, and refrigerator in the room. Didn't try the breakfast, but it looked very basic. "

"I've been coming here for a few years. My kids and I my always have a blast and love just staying in the pool and hot tubs all day. It's a short drive to Joshua Tree, so we usually stay 2 days at the pool and 1 day hiking. It's a perfect weekend literally only 2 hour drive from LA. While the rooms could use a little upgrading, the stunning scenery and pools are amazing!"

"Everything was great. Great location"

"I stayed there over spring break, so it was fully booked. The check in took hours as they weren't done cleaning my room until well after check in time. pool closed at 8pm too early for our liking, no kids allowed at the jacuzzi, which was not stated on website and was very disappointing considering I went with kids. We went to shower after the pool and the SHOWER DID NOT WORK! The customer service started going down hill immediately. they sent a man who "fixed" it. it worked for one shower, and then broke again! I called and waited for the man to come back and he never showed. We went to dinner late and smelling like chlorine, very uncomfortable. we then came back late and tired and asked for the man to come fix the shower again but never showed again. They said he'd come 1st thing in the morning, never came. We left a complaint with Justin at the front desk since I was told that "the manager doesn't speak to customers". My brother and his family stayed there the same night and their air conditioning didn't work, same guy was sent to fix it, and complete lack of customer service, rude, and negligent. It looks nice from the pictures but the staff is rude, and the place is falling apart. Trust me and try elsewhere for a good time."

"I recently stayed at this hotel to celebrate my boyfriend’s birthday, and unfortunately, the experience was far from what I had hoped for such a special occasion. One of the main reasons I chose this property was for its on-site dining and bar options, which were advertised as key amenities. I was really looking forward to a convenient, relaxing celebration without having to leave the hotel. However, upon arrival, I discovered that all of the hotel’s bars and restaurants were closed due to a private kosher event—and there had been no prior notice given to guests. This was incredibly disappointing, especially given the reason for our stay. What was supposed to be a special, stress-free birthday celebration quickly turned into a scramble to find last-minute dining options elsewhere. This lack of communication was both frustrating and inconvenient. After a long day, the last thing we wanted to do was leave the hotel to search for food and drinks. It completely disrupted the plans I had in mind for celebrating my boyfriend. While I respect the hotel’s decision to host private events and accommodate specific dietary or cultural needs, it should not come at the expense of other guests’ experiences—especially without any advance warning. A simple notification before arrival or at the time of booking would have made a huge difference. Overall, the stay felt poorly managed due to this oversight. Transparency and guest communication are basic expectations in hospitality, and in thi"

"nice pool. great restaurants"

"The resort was beautiful. The area was very le and quiet. "