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Reviews of The Crags Hotel

3 out of 5
The Crags Hotel
101 Main Street, Callander, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 69 reviews" "
Rating 8 - Good. 29 out of 69 reviews" "
Rating 6 - Okay. 11 out of 69 reviews" "
Rating 4 - Poor. 4 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Callander
We really enjoyed our short stay in the family suite at Crags Hotel. Extremely friendly and welcoming staff. Large, comfortable, quiet rooms and lovely bathroom. Great breakfast. Would definitely stay here again and highly recommend it.
Stayed 1 night in Aug 2020

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rags hotel
Nice friendly hotel
Stayed 3 nights in Aug 2020

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Great room and location
Room was very clean and comfortable. Good location and parking. Breakfast let down due to not being offered toast when order taken and when we asked for toast it appeared to be an issue although we did receive it
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheers!!!
Truly a great experience. Nice room, great little bar and restaurant, and wonderful super service. Perfect location in downtown Callander. A picture perfect small Scottish village with fantastic outdoor activities. In all fairness the bar was a bit noisy until around midnight and did effect our sleep on a Saturday night. Sunday night was not a problem at all. Breakfast was excellent with outstanding service. Hope to return to Callander soon and and to The Crags Hotel!
Stayed 2 nights in Sep 2019
Response from Lauren on 23 Sept,2019
Thank you so much for your lovely review Steve, it was so nice to have you both stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly & helpful Breakfast was freshly cooked to order tasted lively.
Stayed 1 night in May 2019

4/10 Poor

A

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sleepless in Callandar!
We enjoyed the breakfast and Fiona and her staff were really friendly and our room was a good size and was clean. The downside was the room had no views and unfortunately we had two sleepless / restless nights due to the very uncomfortable mattress and pillows along with really loud squeaky floor boards from the next door room!! There is a small busy bar at the front of the building which had a lovely fire but, the furnishings in there were very basic and there was' nt enough seats to go around.
Stayed 2 nights in Feb 2019
Response from Lauren on 14 Feb,2019
Thank you for taking the time to leave us your feedback. Unfortunately we weren't able to rectify your sleeping issues as you only told Fiona when you were leaving. Our mattresses are specifically tailored for hotels and as you'll see from our countless reviews mentioning how comfortable the beds are, I think this may be down to specific taste or type of mattress preferred. I have one of these mattresses in my own home and sleep like a log. Our pillows are also tailored for hotels but we could have tried to find you alternatives, had you mentioned at the time, as opposed to when you were leaving. Unfortunately we can't try to fix things we aren't aware of until your stay has come to an end. Personally if I had one sleepless night, I would have asked to speak to management to prevent this happening for the second evening. Our bar is yet to be renovated/remodelled but we do receive a lot of positive feedback on how cosy and welcoming it is. As you'll have seen for yourself, it is very small so there is no room for more seating, people are happy to stand which is why it gets so busy. We also don't advertise having any views from our rooms, as we are located on the busy Main Street in Callander, not out in the countryside, all of this is specified at time of booking.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Value
Super friendly people - staff and locals. Perfect location in the middle of town, terrific area to explore. Comfy room with good shower, en-suite. Definitely value for money and if we are back in the area we will stay here again.
Stayed 1 night in Sep 2018

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel in perfect location
Welcoming check in with a stylish and tasteful room. Hotel is perfectly located for exploring the village and nearby walks. Breakfast was delicious and well stocked breakfast bar. Would definitely go back!!
Stayed 1 night in Sep 2018

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth considering
Pleasant stay at this hotel. Staff very friendly and helpful. The room was a reasonable size. Small hotel in size and car parking limited, although we were fine. Good breakfast. Traditional 'Scottish' bar with lot of 'locals'. Two larger hotels in town seemed to have more of an international clientele. We stayed Friday, Saturday and Sunday nights and I was impressed that for a small town there was live entertainment (which I particularly like) somewhere in Callander each night, sometimes with a choice. Directions to the car park, which is at the back of the hotel, before arrival would have been helpful.
Stayed 3 nights in Jun 2018

10/10 Excellent

jack, East Kilbride.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath of fresh Scottish air.
We have been to many Scottish (quaint) hotels and very often the work quaint equates to tired and over priced. So what a breath of good old Scottish fresh air. The hotel is clean, fresh and nicely decorated, good rooms well serviced. The staff are just the nicest people and most welcoming. Real value for money and a good laugh.
Stayed 1 night in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Fantastic hotel with warm friendly caring staff, would highly recommend this hotel and the Callander area to anyone
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, cool decor
Had a great time! There is a wee pub downstairs with a great atmosphere, the owner is friendly, location is great, good price.
Stayed 2 nights in Jun 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was extremely friendly and open to talk. The breakfast was terrific and room was very clean and nice.
Stayed 1 night in Oct 2017

8/10 Good

Geoff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Creeky four poster but great breakfast!
Four poster bed old ,tired and creeks awfully every time you moved! To be fair this hotel only taken over this summer so they are trying to improve it's tired appearance. Dispite all that ,clean room ,a great breakfast and new owners very friendly.
Stayed 1 night in Aug 2017

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay!
We had a perfect stay at the Crags Hotel! We have never felt more welcomed! We highly recommend! Will stay here any time we are in the area!
Stayed 1 night in Jun 2017
Thank you for your lovely review Charles, we hope to see you again in the future and you will see the changes that have been made over the coming months. Many thanks, Lauren

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character filled pleasant stay .
Very old but loads of character with it . Staff were brilliant . Great location . Would go again .
Stayed 2 nights in Jun 2017
Thank you for taking the time to give us your feedback Joseph, we really appreciate it. Looking forward to seeing you again if you are in the area. Many thanks, Lauren

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for overnight stay
Good place to stay for overnight on way to Highlands, Breakfast was good and coffee plentiful.

4/10 Poor

Dorothy, Auckland, New Zealand

Liked: Cleanliness
Disliked: Room comfort
Quiet please
Comfortable rooms, and very friendly staff, but it all goes to waste if you can't sleep. The rooms are directly above the pub, which from the sound of it was very hospitable, but the noise from that and the subsequent cleaning meant noise until 1am. Not a great experience. I've seen some fairly nasty comments left by the hotel owners aimed at people who have left less than positive feedback. Am expecting the same.

6/10 Okay

Rafael, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Basics were well done. Very spacious room. Great breakfast.

10/10 Excellent

Peter, Sydney, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crags Hotel is great !!
We had a nice evening in a pleasant little hotel in a pretty Trossachs town. The owner was friendly and helpful.Highly recommended.

10/10 Excellent

Anthony, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely traditional hotel - didn't want to leave!
We stayed in this lovely little hotel for two nights in August. Despite being a small hotel, our room was very big, with a huge bed and charming antique furniture. It was very comfortable too. Its location right in the middle of Callander is perfect, and we always got a parking space in the street right in front of the hotel. The bar in the hotel is very nice, and the staff were very helpful and friendly. We had an evening meal and breakfast on both days in the restaurant at the hotel. Each meal were nothing short of amazing. We give this traditional hotel full marks and will be sure to return.

6/10 Okay

Verified traveller

Liked: Staff & service
Old hotel, public rooms have loads of character. Bedroom was small but reasonably comfortable. Beds were clean and comfortable. Hotel staff were very accommodating.

10/10 Excellent

Graham, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little pub
Very enjoyable stay in a hotel full of character with very friendly and helpful staff, we would have liked to stay longer, if we had the time

8/10 Good

Andrew, Penghu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little pub / hotel
Nice little hotel located right on the main street. Lots of restaurants and shops within easy walking distance. Friendly staff. Nice to have a little pub on the ground floor. Only complaint : we needed to leave early (7:30 so not really that early), but there was no breakfast available until 8:30. So a feeling of not getting something we'd paid for.

6/10 Okay

Ian, Lowestoft

Contentment is important
Craggs was much as you might expect. A typical bar with rooms & food,& the staff were used to a certain clientel. My stay was for one night only & it served my purpose very well. Callender is in a lovely part of the Scottish countryside but you will not find the big players rushing to invest here.

6/10 Okay

Malgorzata, Pittsburgh PA

Liked: Cleanliness, staff & service, room comfort
I did not like bar registration setting, but the staff was very nice and helpful. The room was pleasant, the bathroom little less, because I could not figure out how to work the shower. I could hear the neighbors. It was great though to have just a few steps to the restaurant to have food after a long and tiring journey. And the food was great!

8/10 Good

Laura, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little B&B
The room looked like it could do with a lick of paint but it was perfectly clean and the bed was very comfortable despite not looking very appealing. In the morning the staff were so lovely at breakfast and when checking out! The hotel was right in the center of Callander and excellent value for money! Would definitely stay again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful Trossachs Stay
Room a little tired but very good for the price paid,had everything you would want including T.V.,Tea and Coffee and en-suite bathroom.Another reason we chose The Crags was it is dog friendly,they will even set up a table in a separate room for breakfast if you want your dog to be with you. The breakfast is very good,full Scottish or even smoked haddock or kippers as well as cereals,toast and tea/coffee etc. Will definately stay again when visiting family nearby.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family, 2 night stay - had to move rooms.
We booked for a family room 2 night stay. I understood at booking we had reserved a double room with a sofa bed. On checking in we were told we were being put into 2 separate rooms for the first night and would need to move the following day into the family room. When we queried this later we were told the room we'd booked was undergoing a repair and so we'd been upgraded, the family room was only available for the 2nd night and the rooms we were in for our 1st night were booked out for the 2nd night so we had no choice but to move. The rooms we had 1st night were a bit grubby (radiators full of dust, huge cracks in hand basin, etc) and very cold. The family room had significant damp patches in the ceiling. The lady who checked us in was quite brusque especially when we were asking about why we needed to move, but all the rest of the staff that we dealt with were lovely. Breakfast was wonderful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional friendly Scottish B&B.
Interesting room with clever use of decor to incorporate bathroom. Very traditional. Lovely high end food.

10/10 Excellent

Rebekah, Dunboyne, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable old building with great staff.
We ate and slept very well at The Crags. Woke up to gorgeous view of Loch Lomond National Park with the changing autumn colors. Could use a better selection of local beers, but Scotland isn't about beer, it's it? Most comfortable bed of our whole week-long holiday. Staff couldn't have been nicer or more helpful. We wish we could have stayed longer!

8/10 Good

Madge, Strathaven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quirky hotel.Very friendly staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel located on main street in Callander
We stayed one night. Friendly staff and good breakfast (including Full "Scottish" Breakfast) included in the price. Good value given the prices in the area. Free parking nearby on street, in their car park at the back of the hotel, or in a car park on a nearby street. Overall a pleasant stay.

8/10 Good

Beth, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locals unit
Great Hotel. Great bar downstairs where all the locals congregate. Friendly town folk. Quaint area. Bartender let us into our room but a bit of a mix-up and we were "upgraded" to finer accommodations. Win Win. Comfy beds and breakfast was superb.

6/10 Okay

Stephan, Tx

Liked: Cleanliness
Disliked: Staff & service
Could have been better
Was OK. There was no "front desk". Staff friendly but lacked some basic knowledge. For example I asked how to get the World Cup soccer game on the TV and the staff I asked didn't know. Was a bit pricey for the small room. Bed too soft and lumpy. Parking difficult to access. Larger cars will not fit through the driveway to get to the parking lot. Liked the area but don't know if I'll stay there again.

8/10 Good

Laura, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique bed and breakfast
This was a Bar/restaurant/ bed and breakfast. The owners try to be there to greet you but we didn't meet the owner until breakfast-a really nice guy who was interesting to talk to. We had a smal twin room that met our needs, nothing fancy but clean, large shower and hot water. The dining room had a lot of interesting antiques and we had a great Scottish Breakfast-made to order.

10/10 Excellent

Kevin B, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well good!
Staff and owner were first class! Wee bit TLC in the room required but overall loved it! The dinner and breakfast were excellent and my five year old really enjoyed his stay.Would stay again!!!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riesen Zimmer, gutes Frühstück. Wertvolles Restaurant
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne adresse pour un stop à Callander
Hôtel situé dans le centre de Callander et il est facile de se garer à proximité (les places dans la rue ne sont pas payantes). L'hôtel offre un bon rapport qualité-prix, le personnel est sympathique, les chambres sont propres et confortables, il faut toutefois noter que l'hôtel comprend un restaurant et un pub et cela entraîne certaines nuisances sonores (jusqu'à 23h00 ou minuit en fonction des jours). Le WiFi est disponible gratuitement dans tout l'hôtel. Le petit déjeuner est bon et copieux (buffet + choix à la carte à annoncer la veille au soir). Le restaurant est également très bon mais attention les places sont limitées et si vous n'avez pas réservé, vous risquez fortement de ne pas trouver de restaurant à Callander ou du moins vous devrez vous rabattre sur ce qu'il reste de libre... C'est malheureusement ce qui nous est arrivé le soir de notre arrivée et on aurait apprécié recevoir cette information de l'hôtel avant notre séjour (comme le font beaucoup d'autres hôtels de la région) plutôt que de se retrouver à chercher désespérément une table dans les autres restaurants qui affichaient eux aussi complet... Quoi qu'il en soit nous n'hésiterions pas à choisir à nouveau cet hôtel.
Stayed 2 nights in May 2019

8/10 Good

JOSE LUIS

Liked: Cleanliness, staff & service, room comfort
Hotel bien situado
Ideal para familias, excelente atención del personal, buen desayuno
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total freundliches Personal. Fast jeder Wunsch wird erfüllt.
Stayed 4 nights in Jul 2018

8/10 Good

Krisztina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prettig verblijf hier
Vriendelijke mensen, pub met gezellige locals zit er aan vast. Aanrader.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo, pulito, personale molto gentile. Soddisfatti della permanenza. Siamo una famiglia con 2 bambini.
Stayed 1 night in Jul 2017

6/10 Okay

Francoise

Liked: Staff & service
Hôtel un peu désuet qui vient d'être repris par un jeune couple qui le rénove petit à petit. Excellente cuisine tant pour le petit déjeuner que pour le repas du soir
Stayed 2 nights in Jul 2017
Thank your for taking the time to leave us a review Francoise, we really appreciate your feedback and look forward to bringing the hotel to the standard it deserves.