15/17 Coldhams Park, Norman Way, Cambridge, England
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 465 out of 1003 reviews" "
10 - Excellent
465
Rating 8 - Good. 354 out of 1003 reviews" "
8 - Good
354
Rating 6 - Okay. 115 out of 1003 reviews" "
6 - Okay
115
Rating 4 - Poor. 42 out of 1003 reviews" "
4 - Poor
42
Rating 2 - Terrible. 27 out of 1003 reviews" "
2 - Terrible
27
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
Shuang
Travelled with family, Travelled with family and small children
Cheap and cheerful. Easy to find, nice location, easy check-in. Room was clean but toilet needed more attention as the seat wasn’t clean. The beds are like stone (very firm) so I didn’t sleep well and the air conditioning would not turn off whatever I tried so also had to listen to the noise all night. For the price, it was decent, but I wouldn’t use again simply because of the bed not being comfortable.
Maria
Stayed 1 night in Apr 2024
Response from HOM on 30 Apr,2024
Maria, thanks for the amazing rating. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.
Wow, 5-stars! Thanks so much, Philip. We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Mairead - Hotel Operations Manager.
Response from Hotel Operations Manager on 2 Apr,2024
Naresh, thanks for the recommendation.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. See you next time!All the best, Mairead -
10/10 Excellent
Geoffrey, Bournemouth
27 Mar,2024
Liked: Cleanliness, staff & service, amenities
Friendly staff , room nice and clean , some fitting need repairs, but over all nice
Geoffrey
Stayed 1 night in Mar 2024
Response from HOM on 28 Mar,2024
Wow, 5-stars! Thanks so much, Geoffrey. We're glad you felt the team were friendly. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
8/10 Good
Charmian
27 Mar,2024
Charmian
Stayed 1 night in Mar 2024
Response from HOM on 16 Apr,2024
Hi Charmian, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.
Toilet was a bit dated. Extremely basic property. Breakfast was very simple. Front desk staff especially young man at check-in was professional informative and very communicative. Young man who was serving drinks at night was soo friendly and was great at servicing on tap machine.
Lina P.
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar,2024
Wow, 5-stars! Thanks so much, Lina P. The team will be happy to see they made a good impression. We appreciate the feedback ad will look into the points stated. All the best, Mairead - Hotel Operations Manager.
Ive stayed manyl times and always very nice
jhowever this time was no pleasant
Ibthinkbyhetevhad been dog in there as im allergic and affected me by the time i left and currently im on meds from doctor for allergies.
The carpet was so dirty socks were fikthy walking on it. There was a horrible damp smell in room and was really cold too and unable to turn up the heat.
The facilities for dining were awful..have gone downhill sinvy last stay at Xmas itbis awful unhygienic to have jam and honey etc with knife ifor all to use on bread looks very bad And unsafe with fo msny peopke using and wandeting around with hot drinks and plates of food NO TRAYS
MRS M WEIR
Mary
Stayed 2 nights in Mar 2024
Response from HOM on 21 Mar,2024
Mary, thanks for taking the time to review our hotel! We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.
10/10 Excellent
Keith
19 Mar,2024
Keith
Stayed 1 night in Mar 2024
Response from HOM on 9 Apr,2024
Wow, 5-stars! Thanks so much, Keith. We hope to see you again and All the best, Mairead - Hotel Operations Manager.
8/10 Good
Barbara
15 Mar,2024
Barbara
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 5 Apr,2024
Thanks so much for your feedback, Barbara.Best wishes, Mairead
6/10 Okay
Teck Guan
15 Mar,2024
Teck Guan
Stayed 2 nights in Mar 2024
Response from HOM on 18 Mar,2024
Hi Teck Guan, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
Thanks for the perfect rating, Michael. We hope to see you again and All the best, Mairead - Hotel Operations Manager.
6/10 Okay
jack
3 Mar,2024
Liked: Cleanliness, staff & service
jack
Stayed 1 night in Mar 2024
Response from HOM on 8 Mar,2024
Hi Jack, thanks for the rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.
6/10 Okay
Warrick
Travelled with family
1 Mar,2024
Perfectly acceptable for £50 Inc breakfast but poor mattress compared to premier inns and not very much space in the room with the sofa bed extended. The plumber should be fired for placing the tap so far from the bowl!
Warrick
Stayed 1 night in Feb 2024
Response from HOM on 8 Mar,2024
Hi Warrick, thanks for the rating. We appreciate the feedback and hope to see you again and All the best, Mairead - Hotel Operations Manager.
Very pleasant helpful staff. and very comfortable.
Pity about the mature Hunter's Chicken
Donald
Stayed 1 night in Feb 2024
Response from HOM on 29 Feb,2024
Donald, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.
They could not do enough for us and it was really dog friendly which I loved. My dog was allowed to have breakfast with me and sit in the Bar area. The only criticism I have is although the breakfast was okay being on hot plates. The bacon was quite tough, apart from that, all was great
Angela
Stayed 1 night in Feb 2024
Response from HOM on 5 Feb,2024
Angela, thanks for your feedback. It was a pleasure welcoming you and your furry friend to our hotel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
10/10 Excellent
Natalie
2 Feb,2024
Natalie
Stayed 1 night in Jan 2024
Response from HOM on 5 Feb,2024
Thanks for the 10/10 rating, Natalie. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
Thanks for the 10/10 rating, Ryan. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
10/10 Excellent
Linda
23 Jan,2024
Linda
Stayed 1 night in Jan 2024
Response from HOM on 25 Jan,2024
Thanks for the 10/10 rating, Linda. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
6/10 Okay
Colin
Travelled with partner
22 Jan,2024
Liked: Cleanliness
Disliked: Amenities
The property is distant from restaurants etc. the menu is very limited Gluten free is very sparse. the people we saw having food left a lot of it
Colin
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan,2024
Colin, thanks for your feedback. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.
6/10 Okay
Katharine
22 Jan,2024
Katharine
Stayed 1 night in Jan 2024
Response from HOM on 25 Jan,2024
Hi Katharine, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
Thanks for the 10/10 rating, William. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
Obviously a new property which i think makes all the difference. Everything looks fresher and cleaner. Breakfast rather limited and they only do scrambled eggs for your egg offering and wouldn't do me a fried egg when i asked. Bed lovely and comfy and one hard pillow and one soft which was great. Overall pretty good.
Lynne
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan,2024
Wow, 5-stars! Thanks so much, Lynne. We're happy to know you had a lovely stay at our hotel. We appreciate the feedback and hope to see you again. All the best, Mairead - Hotel Operations Manager.
Wow, 5-stars! Thanks so much, Mandy. We're glad the inclusive breakfast was a highlight of your stay! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
Good value for money with everything as you’d expect.
Susan
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan,2024
Thanks for the perfect rating, Susan. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
6/10 Okay
Verified traveller
Business traveller
12 Jan,2024
Liked: Cleanliness
Disliked: Room comfort
Cold room
Hotel good overall and room generally good, but heating system is very noisy and does not heat the room sufficiently in cold weather. I spent a week here in January and was freezing the whole time
Verified traveller
Stayed 4 nights in Jan 2024
Response from HOM on 15 Jan,2024
Hi, thanks for your feedback. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Mairead - Hotel Operations Manager.
10/10 Excellent
Nigel
11 Jan,2024
Liked: Cleanliness, staff & service, amenities
Nigel
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan,2024
Thanks for the perfect rating, Nigel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.
6/10 Okay
Pauline
10 Jan,2024
Pauline
Stayed 2 nights in Jan 2024
Response from HOM on 15 Jan,2024
Hi Pauline, thanks for the rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.
Reception staff were very welcoming. Our check in was smooth and informative. We were told to register our car ,the breakfast times plus info on IHG hotels. Our room was exceptionally clean & modern. tea & coffee kettle, iron,TV,hairdryer. Plenty of bath towels. I had forgotten my toothbrush but was able to get a replacement from reception. Loads of car park spaces. Breakfast was included which was nicely presented with lots of choice. Staff were professional and approachable. Well done
Ngozi
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 5 Jan,2024
Wow, 10/10! Thanks so much, Ngozi!We're thrilled you had a fab time in our hotel! We hope your next stay is just around the corner.All the best, Mairead -