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I chose this hotel online, booked it online with Hotels.com. When I arrived, they did not have my reservation, was very rude, non caring, back & forth on the phone. Worst, online, it says pet friendly, NO PETS is written on the glass where U check in. I had to hunt another hotel 10 miles away where they welcomed us & our pets.
Not clean. Towels and sheets all had old yellow stains. Top comforter had burn holes in it and felt musty. Toilet had old urine drippings. We went to Walmart and bought a blanket and towels for the night. It’s a place to sleep for the night but not where I’d stay again.
They charged my card twice. I was supposed to get a money back for turning in the key and remote and didn’t.
Sylvia
Stayed 1 night in Oct 2020
Response from Management on 26 Jan,2021
Hello,
As per guidelines, your card was charged only once because when you check in we physically need the card to run the charge through the credit card machine, like the ones in fast food restaurants, and that charge would only go through once. We have checked on our end 3 times and your card was not charged twice. Also, we hold a $5 cash deposit to bring back the key and remote in the morning, which we did give back. I am sorry for the inconvenience but everything was explained and showed in person when the issue came up.
Thank you
Management
Our stay was ok. The front desk(little room) was warm, I was sweating and we had to plug in the ac unit to start cooling down our room. Our room was clean.
Excellent value, but the manager (or person in charge) is seemingly oblivious to the idea of customer service.
Verified traveller
Stayed 1 night in Apr 2019
2/10 Terrible
Verified traveller
15 Feb,2019
Liked: Property conditions & facilities
Disliked: Staff & service
When we first arrived everything was great. We had everything we needed and the staff was nice. We stayed 2 nights and when leaving out on the last day the staff still had a nice attitude. Well plans changed and we had to book another room from them for that same night. I had already booked onli e and had my confirmation number and all. We headed straight to the hotel to check in and i decided to let my dog ride with us because she doesnt get out that much. When we arrived at the hotel to check in the woman comes up front and looks at my dog in my truck and she flipped out big time. She kept saying the sog cant stay. Well i already knew that because there were signs posted everywhere. I tried telling her she was not staying and that i was just letting jer ride for a few minute but she wasnt having it. She then bnb got her husband and then he flips out. Next thing i know,i banned from that place no
Parking lot area not well-lit building not in good shape and not kept up room had roaches pillowcase had makeup on it didn't look like it was cleaned not good housekeeping had to move to another motel.
Rodney
Stayed 1 night in Dec 2018
Response from Management on 27 Dec,2018
First and foremost, I apologize for the inconvenience faced at the hotel. I have passed your review to the staff and taken necessary action for improvement. I hope you give us another chance to show you our true level of hospitality. Once again we apologize for the inconvenience.
Sincerely
Management
8/10 Good
Verified traveller
30 Nov,2018
Liked: Staff & service
Verified traveller
Stayed 2 nights in Nov 2018
Response from Management on 27 Dec,2018
Thank you for your kind rating.
Sincerely
Management
The dirtiest and nastiest room we have ever stayed in!! Permanent Ring of dirt in shower and horrible stains on linens!! The heater was not working correctly—only high heat or had to turn it off and freeze!!
Bobbie
Stayed 2 nights in Nov 2018
Response from Management on 27 Dec,2018
First and foremost, we apologize for the inconvenience faced at the motel. We assure you we have made the necessary changes and improvements to provide exceptional service. I hope you give us another chance to show you our true level of hospitality.
Sincerely
Management
The carpet was filthy, the shower curtain was suppose to be white but the bottom was black. Bring your own sheets and blankets. There was no blanket on the bed and the comforter was disgusting. We just put it on the floor. We stayed here because Hurricane Michael took out the Days Inn across the road. I think we would have been better off there!
Verified traveller
Stayed 1 night in Nov 2018
Response from Management on 27 Dec,2018
First and foremost, we apologize for the inconvenience faced at the motel. We assure you we have made the necessary changes and improvements to provide exceptional service. I hope you give us another chance to show you our true level of hospitality.
Sincerely
Management
We booked this hotel for the price. It was a nice, comfortable place to stay for a night.
Dana
Stayed 1 night in Oct 2018
6/10 Okay
Edward
29 Oct,2018
Liked: Cleanliness, staff & service
One truck drivers opinion
The hotel was hard to find not very attractive area the bed was very uncomfortable otherwise big TV clean room out of two thumbs up I'll get one thumb up
Edward
Stayed 1 night in Oct 2018
Response from Management on 31 Oct,2018
First and foremost, thank you for your candid feedback. I am currently sorry about appearance but with the damage caused by Hurricane Michael we are currently waiting for insurance and contractor to began work. We are working hard to get the process of repairing done fast as possible. We hope to see you again when all repairs are complete.
Sincerely
Management
The beds were very comfortable and the staff were very friendly. We had every thing we needed when we asked.
Teresa
Stayed 2 nights in Sep 2018
Response from Management on 31 Oct,2018
Thank you for your candid feedback. We are happy to hear that you enjoyed your stay and received the service you expected. We look forward to seeing you again in the future whenever you pass through Camilla.
Sincerely
Management
Worked long hours but rested comfortably in clean, comfortable room.
timothy
Stayed 3 nights in Aug 2018
Response from Management on 31 Oct,2018
Thank you for your candid feedback. After long days work, I am happy to hear that you enjoyed your room and stay. We look forward to seeing you again in the future whenever you pass through Camilla.
Sincerely
Management
Very accommodating when it comes to early checkin or out. You get what you pay for. No frills or thrills, but I get a cold room when its hot, a comfy bed when I'm sleepy, and a hot shower.
Judith
Stayed 1 night in Aug 2018
Response from Management on 31 Oct,2018
Thank you for your candid feedback. I am happy to hear that you found everything you needed right from checkin to your stay in the room with the amenities. We thrive to provide exceptional service to our guest. We look forward to seeing you again in the future whenever you pass through Camilla.
Sincerely
Management
I was the only guest in the entire motel. Looks abandoned from the outside and in serious need of a paint job. Cigarette burns in the carpet of my "No Smoking" room. AC was so loud I could barely sleep. Thankfully it had a brand new box spring (still in the plastic) and a new, comfortable mattress. Doesn't appear to be anything better in Camilla. Better to stay in Albany and make the 30 minute drive to Camilla if you have business there.
Frequentflyer
Stayed 1 night in Mar 2018
Response from Management on 31 Oct,2018
First and foremost, I apologize for your recent stay at our facility. I am sorry you felt you were the only guest but I do assure you there were more people at the hotel during that time. The carpets have been cleaned and shampooed so there shouldn’t be any cigarette burns in carpet of our non smoking rooms. I am sorry for the AC sounding loud. I am happy to hear that you like our newly bed sets. We hope to see you again in the future whenever you pass through Camilla.
Sincerely
Management
Thank you for your candid feedback. I am happy we were able to provide you with the service you expected. We look forward to seeing you again in the future whenever you pass through Camilla.
Sincerely
Management
We like to thank you for taking time out to rate the motel. We thank you for your rating and hope to improve the rating next time you come to a 5.
Sincerely,
Management