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Reviews of Crowne Plaza Canberra, an IHG Hotel

4 out of 5
Crowne Plaza Canberra, an IHG Hotel
1 Binara Street, Canberra, ACT

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anh Tuyet, Earlwood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of the city, everything was in walking distance with a large shopping centre nearby making it super easy for us to get around. Room size was generous for a family of 4 and whilst the facilities are a little run down, it was still clean and offered all of the amenities and needs that we required for our stay.
Stayed 1 night in Apr 2024
Response from Crowne Plaza CANBERRA on 30 Apr,2024
Dear Anh Tuyet, Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with excellent staff and nice breakfast close to shopping.
Stayed 1 night in Apr 2024
Response from Crowne Plaza Canberra on 28 Apr,2024
Dear Stephen, Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel

10/10 Excellent

Samir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really relaxing and nice location close to everything will do it again
Stayed 1 night in Apr 2024
Response from Crowne Plaza Canberra on 28 Apr,2024
Dear Samir, Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crowne Plaza CANBERRA on 22 Apr,2024
Dear Joanne, Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel

8/10 Good

Hoan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crowne Plaza Canberra on 16 Apr,2024
Dear Hoan, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
They made our stay speacial, staff went out of their way to ensure we had a great stay
Stayed 4 nights in Apr 2024
Response from Crowne Plaza CANBERRA on 9 Apr,2024
Dear Shane,Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

10/10 Excellent

Yong Qi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr,2024
Dear Yong Qi,Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

6/10 Okay

Yuan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Facilities and equipment are old, hotel needs to renovate. Elevator is untidy.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr,2024
Dear Yuan, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Camele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location close to shops, the park and dining.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr,2024
Dear Camele,Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

8/10 Good

Bob

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
The hotel is tired with the exception of the elevators which are very fast and reliable.
Stayed 2 nights in Mar 2024
Response from Crowne Plaza CANBERRA on 18 Mar,2024
Dear Bob, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

6/10 Okay

Yan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place in a great location, room is clean. unfortunately all good things ends there. staff had trouble to find my booking, very noisy Saturday night inside and outside the hotel. Room is dated especially bathroom, definitely need some new towels, the current one is close to rags. The restaurant use to be good but not anymore. Shoestring fries are super dry and the soup has no taste.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Canberra on 18 Mar,2024
Dear Yan, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Crowne Plaza CANBERRA on 18 Mar,2024
Dear Jennifer,Thank you so much for your 10/10 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

6/10 Okay

Nick

Travelled with family
Liked: Staff & service
Tired old hotel but does the job fine.
Stayed 1 night in Mar 2024
Response from Front Office Team on 10 Mar,2024
Dear Nick, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

6/10 Okay

VANESSA

Disliked: Staff & service
Location was the best thing about this hotel, busy hotel with a great breakfast buffet. Breakfast buffet is gluten-free friendly and foods are labelled which is nice with a separate gluten-free station and toaster. The rooms are very dated, however clean for what they are, cracked tiles in the bathroom. Barely existent water pressure and mould on bottom of the shower curtain. Service upon check-in from office manager was fantastic. However the service in the hotel was substandard at best- took over 25 minutes to get a coffee on the first morning, and even then we had to leave and never ended up getting it. On the second morning, it took 20 minutes to get a coffee and a further 15 to get a hot chocolate. Excessively slow . No concierge available at all to help with bags upon either check-in or check out. No one checked the booking notes either - (my daughter and husband have severe feather/down allergies and I’d requested and phoned the week prior to confirm that bedding without feathers would be used- they reassured me it would be fine) within minutes of our arrival my daughter needed to use her medication as she was finding breathing difficult. Room had 8 feather pillows and beds had feather doonas. Was very disappointed and probably won’t be returning. Waste of money for us.
Stayed 2 nights in Mar 2024
Response from Front Office Team on 10 Mar,2024
Dear Vanessa, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Diane

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Front Office Team on 10 Mar,2024
Dear Diane, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

8/10 Good

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and excellent service
Stayed 2 nights in Feb 2024
Response from Hotel Management on 29 Feb,2024
Dear Edgar, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Herb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb,2024
Dear Herb, Thank you very much for the 5/5 score. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

4/10 Poor

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb,2024
Dear Walid, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Anthea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Anthea, Thank you very much for the 5/5 score. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

6/10 Okay

Xiu An

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
When you take showers water went out . It made the floor wet.. very bad.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb,2024
Dear Xiu, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly at 02 6274 5500. Sincerely, Crowne Plaza Canberra

8/10 Good

Lucia Magallanes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except no water bottle as complimentary. Mostly hotels have a complimentary bottle water. Expecting for these type of hotel have. There is but you have to pay and expensive.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Canberra on 12 Feb,2024
Dear Lucia, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location, but a little dated.
Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 11 Feb,2024
Dear Steve, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

8/10 Good

Tim

Stayed 2 nights in Feb 2024
Response from Crowne Plaza CANBERRA on 21 Mar,2024
Dear Tim, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the dining experience. I was expecting a meal to match the rest of the place but unfortunately it was a great disappointment. If what l got was the best your chef could do, then its time you got a new chef.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Canberra on 11 Feb,2024
Dear Richard, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

8/10 Good

Gary

Liked: Property conditions & facilities
Staff were friendly yet professional. The room was lovely and overlooked park/woodland area. The bathroom is in need of renovation.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 1 Feb,2024
Dear Gary, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite place
Stayed 1 night in Jan 2024
Response from Crowne Plaza CANBERRA on 30 Jan,2024
Dear Grant,Thank you so much for your 10/10 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

8/10 Good

Xiao

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is too small and not heated. Everything else is perfect.
Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 30 Jan,2024
Dear Xiao, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and service
Stayed 1 night in Jan 2024
Response from Crowne Plaza CANBERRA on 30 Jan,2024
Dear Neil,Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

8/10 Good

KATHRYN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy parking and convenient.
Stayed 4 nights in Jan 2024
Response from Crowne Plaza CANBERRA on 26 Jan,2024
Dear Kathryn, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

2/10 Terrible

Ragupathy

Stayed 2 nights in Jan 2024
Response from Hotel Management on 26 Jan,2024
Dear Ragupathy, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely.

10/10 Excellent

Ivo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ticks all the boxes for a quick getaway in Canberra city.
Stayed 1 night in Jan 2024
Response from Crowne Plaza on 22 Jan,2024
Dear Ivo,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Crowne Plaza CANBERRA on 22 Jan,2024
Dear John, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large but well appointed property right near the centre of Civic. Had to pay for parking which was a bummer but had above ground parking as well which suited our over height vehicle.
Stayed 1 night in Jan 2024
Response from Crowne Plaza on 20 Jan,2024
Dear Louise, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Crowne Plaza on 20 Jan,2024
Dear John,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

10/10 Excellent

Glenn

Stayed 3 nights in Jan 2024
Response from Crowne Plaza Canberra on 16 Jan,2024
Dear Glenn,Thank you very much for your 10/10 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 15 Jan,2024
Dear Alexander, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Helen Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Adam

Stayed 3 nights in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Adam,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Amanda,Thank you for your 10/10 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

6/10 Okay

Paul

Travelled with family
A little disappointed
We booked a room for 3 people and had to ask for either an extra towel, glass or cup every time even though we had mentioned it each time we booked out as we stayed for 3 separate occasions during our visit to Canberra.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Paul, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

8/10 Good

Gavin

Stayed 4 nights in Jan 2024
Response from Crowne Plaza on 13 Jan,2024
Dear Gavin, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

4/10 Poor

Yanjun

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I never thought that the equipment of casino hotels in the capital city would be so poor and backward! The bathroom is very old, very disappointing, not worth the price! Will not patronize again
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Yanjun, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crowne Plaza CANBERRA on 13 Jan,2024
Dear Eric,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

10/10 Excellent

Annamaria

Stayed 1 night in Jan 2024
Response from Crowne Plaza CANBERRA on 27 Jan,2024
Dear Annamaria,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only shortcoming was arriving at 1450 for a 1500 Check In, and then waiting until approximately 1530 to receive our room key. Rooms were a little noisy, and car parks are quite narrow. Better a bit narrow than no park at all though. This said, every other aspect was exceptional.
Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Kelvin, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Abu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
It is an amazing hotel and has Amazing breakfast and hospitality. We were celebrating my sister-in-law's birthday, and they made it special by offering complementary cake during breakfast. Top class. Will stay again.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Abu,Thank you for your 10/10 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

8/10 Good

Ngatokoa

Stayed 2 nights in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Ngatokoa, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

6/10 Okay

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient but didn’t like parking options and a maintenance issue was a little difficult to correct.
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Lynette, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Guest,Thank you for your 10/10 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

10/10 Excellent

Saju

Stayed 1 night in Jan 2024
Response from Crowne Plaza Canberra on 13 Jan,2024
Dear Saju,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.